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(Round-trip)
Airports
Origin
New York
$422
only
$422
Baltimore
$372
only
$372
Newark
$340
only
$340
Destination
Brussels
$422
only
$422
$340
only
$340
Sat, Feb 3
EWR
BRU
11h 05m
Wed, Feb 7
BRU
EWR
10h 50m
Trip: 5 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1130 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
CDG
KEF
Good 6.0

We of course liked the cost and convenience of the Pittsburgh location.

When we missed our flight out of Paris due to a long wait at passport control, WOW customer service would not work with us. We did not ask for refunds or even hotel reimbursement we simply asked to be booked on the next days flight to Pittsburgh and WOW refused making us purchase new tickets for over $1000.

ORD
KEF
Mediocre 2.0

NOTHING.

Cheap flight sounds great...except it’s not actually cheap. Once you add on charges for baggage, seats, water on board, etc., it’s about the price of a standard ticket on a quality airline. (Plus they didn’t actually reserve the seats I paid $20 for, even though I have the receipt). Amenities on board are atrocious. No Wifi, no in flight entertainment (except an iPad you can pay $25 for that features 10 movies from 1992), no USB ports...you even have to pay for water!!! My flight was delayed twice in one week causing me to miss my connecting flights both to my destination and back home by 5 minutes. Because they are not a member of an airline alliance, my only options were to wait until the next day and stay in a shared hotel room or rebook on another airline for $600 which they couldn’t guarantee I would be reimbursed for. The general apathy shown by the staff and lack of communication is abhorrent. The least they could do is apologize and help direct me to somewhere I could find more information. They were positively clueless! Spend a little extra and book on a respectable airline that values their customers...and maybe you won’t be out $1200 (in addition to the cost of the “cheap” tickets) like I am!!

DUB
KEF
Excellent 10.0

USB chargers on every seat.

Extra charge on carry on bags.

DUB
KEF
Okay 5.0

price was a'ight

The seating was so cramped and stifling that I no longer had the will to live; I begged God to please take me from this planet...alas, to no avail.

KEF
EWR
Okay 5.0

the crew wears handsome uniforms. Everyone looks nice.

Oh my god, I felt like a sardine. They developed their passenger seating scheme by carefully studying Iraqi prison torture manuals, I think. I didn't die but that outcome was surprising to me.

Sun, Jan 14
EWR
BRU
27h 30m
Wed, Jan 17
BRU
EWR
13h 20m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Thu, May 3
JFK
BRU
16h 35m
Fri, May 11
BRU
JFK
28h 25m
Trip: 9 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
MCO
Good 7.3

The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite.

KEF
ORD
Mediocre 2.0

same as above

same as above

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

Fri, May 18
JFK
BRU
7h 30m
Tue, May 29
BRU
JFK
8h 20m
Trip: 12 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 73 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
JFK
BRU
Excellent 10.0

They gave us a pillow and blanket so we could sleep. They offered a good selection of movies and other entertainment. The airline staff was friendly and helpful.

Seating was cramped but all airlines treat their three class clients like cattle.

JFK
BRU
Excellent 8.6

Every person was friendly.

Our flight was delayed an hour.

JFK
BRU
Okay 4.3

The crew was polite.

Food was bad. Seats not very comfortable. Food was awful. Very few movies in English.

JFK
BRU
Mediocre 2.0

The transatlantic flight from JFK took off about an hour late and we missed the connecting flight. This was very disappointing since half of the people on our flight were gong to Munich and I would have expected the airline to hold the plane for an extra 15 - 20 minutes so we could have made the flight. Instead, an almost empty plane must have taken off on time and we are only able to fly to Munch 5 hours later. Unacceptable from Brussel Airlines / Lufthansa. They should not sell this connection as a flight to Munich or should have held the plane.

JFK
BRU
Good 6.3

Crew was very friendly

No much choice of Movies in the entertainment program

Mon, Jan 22
EWR
BRU
9h 55m
Fri, Feb 2
BRU
EWR
11h 35m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
BUD
LHR
Excellent 8.0

Behavior of board personnel

OTP
LHR
Mediocre 3.6

No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

Sun, Feb 25
JFK
BRU
12h 30m
Tue, Feb 27
BRU
JFK
31h 10m
Trip: 3 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2951 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
DSS
LIS
Okay 5.3

Nice crew, on time departure

Old plane, bad food

LPA
LIS
Mediocre 2.0

Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later.

LIS
MIA
Good 7.0

The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow.

The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad.

AGP
LIS
Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

NONE

LIS
EWR
Good 6.3

Friendly and kind captain and crew

I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!

Sat, Mar 17
EWR
BRU
11h 05m
Sun, Apr 15
BRU
EWR
11h 05m
Trip: 30 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1130 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
KEF
EWR
Okay 5.0

the crew wears handsome uniforms. Everyone looks nice.

Oh my god, I felt like a sardine. They developed their passenger seating scheme by carefully studying Iraqi prison torture manuals, I think. I didn't die but that outcome was surprising to me.

ORD
KEF
Okay 4.0

price

everything else

BOS
KEF
Excellent 8.0

Staff was helpful and nice

Having to pay for bags no matter if you carry on or check. It's just hidden fees.

BWI
KEF
Okay 5.6

Crew was Great A+

Every leg of flight was delayed and very late arriving to our destination

LGW
KEF
Okay 4.6

Good design

Most uncomfortable seats I've experienced. They charge for EVERYTHING, even water. They actively sell Duty Free several times.

Sun, Feb 25
EWR
BRU
11h 05m
Mon, Mar 19
BRU
EWR
10h 50m
Trip: 22 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1130 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
LGW
KEF
Okay 4.6

Good design

Most uncomfortable seats I've experienced. They charge for EVERYTHING, even water. They actively sell Duty Free several times.

BOS
KEF
Excellent 8.0

Staff was helpful and nice

Having to pay for bags no matter if you carry on or check. It's just hidden fees.

CDG
KEF
Good 6.0

We of course liked the cost and convenience of the Pittsburgh location.

When we missed our flight out of Paris due to a long wait at passport control, WOW customer service would not work with us. We did not ask for refunds or even hotel reimbursement we simply asked to be booked on the next days flight to Pittsburgh and WOW refused making us purchase new tickets for over $1000.

CDG
KEF
Okay 5.3

Boarding process for WOW is chaotic and disorganized- everyone boards at once with lines from two different directions.

EWR
KEF
Good 7.5

For the price this was an excellent option to get to Iceland.

Boarding process was chaotic.

Mon, Feb 5
EWR
BRU
17h 30m
Wed, Feb 7
BRU
EWR
13h 20m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Fri, May 18
JFK
BRU
16h 35m
Thu, May 24
BRU
JFK
28h 25m
Trip: 7 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
LHR
Mediocre 2.0

See above.

KEF
MCO
Good 7.3

The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite.

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

Tue, Apr 10
EWR
BRU
11h 00m
Sun, Apr 22
BRU
EWR
11h 05m
Trip: 13 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1130 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
DUB
KEF
Okay 5.0

price was a'ight

The seating was so cramped and stifling that I no longer had the will to live; I begged God to please take me from this planet...alas, to no avail.

LAX
KEF
Okay 5.6

First time traveling with WOW and it was okay. Price was decent, a little better than Spirit, but the same with paying additional for everything so it's not really saving. Overall, great flight the pilots did a great job getting me to my destination (there and back) safely and with time to spare.

For a 9 hour flight they should accommodate their passengers with free beverages at least. The seats were very uncomfortable. Flight attendance were polite but very hard to get a hold of, they talk too much among each other, like HELLO you're working get it together! My flight was delay returning back to my original destination and no communication was received until a staff member showed up almost 2 hours late.

CDG
KEF
Good 6.0

We of course liked the cost and convenience of the Pittsburgh location.

When we missed our flight out of Paris due to a long wait at passport control, WOW customer service would not work with us. We did not ask for refunds or even hotel reimbursement we simply asked to be booked on the next days flight to Pittsburgh and WOW refused making us purchase new tickets for over $1000.

CDG
KEF
Okay 5.3

Boarding process for WOW is chaotic and disorganized- everyone boards at once with lines from two different directions.

DUB
KEF
Excellent 10.0

USB chargers on every seat.

Extra charge on carry on bags.

Wed, Jan 24
JFK
CRL
20h 55m
Mon, Jan 29
CRL
JFK
19h 35m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Feb 28
JFK
BRU
12h 30m
Wed, Mar 21
BRU
JFK
18h 45m
Trip: 21 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2951 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
JFK
LIS
Mediocre 2.0

Cancelled our flight, at 4am. Did not give a reasonX

LIS
EWR
Good 6.3

Friendly and kind captain and crew

I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!

LIS
MIA
Good 7.0

The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow.

The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad.

DKR
LIS
Mediocre 2.0

Not good I book a fly

LIS
LHR
Good 6.8

The crew did a great job.

The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags.

Thu, Feb 22
BWI
BRU
13h 25m
Thu, Mar 1
BRU
BWI
12h 55m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

LHR
SFO
Okay 5.6

Very big delay!!!

LHR
FRA
Excellent 10.0

At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

Sat, Feb 10
BWI
BRU
10h 40m
Sun, Feb 18
BRU
BWI
11h 30m
Trip: 9 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1130 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
LAX
KEF
Okay 5.6

First time traveling with WOW and it was okay. Price was decent, a little better than Spirit, but the same with paying additional for everything so it's not really saving. Overall, great flight the pilots did a great job getting me to my destination (there and back) safely and with time to spare.

For a 9 hour flight they should accommodate their passengers with free beverages at least. The seats were very uncomfortable. Flight attendance were polite but very hard to get a hold of, they talk too much among each other, like HELLO you're working get it together! My flight was delay returning back to my original destination and no communication was received until a staff member showed up almost 2 hours late.

CDG
KEF
Good 6.0

We of course liked the cost and convenience of the Pittsburgh location.

When we missed our flight out of Paris due to a long wait at passport control, WOW customer service would not work with us. We did not ask for refunds or even hotel reimbursement we simply asked to be booked on the next days flight to Pittsburgh and WOW refused making us purchase new tickets for over $1000.

LGW
KEF
Okay 4.6

Good design

Most uncomfortable seats I've experienced. They charge for EVERYTHING, even water. They actively sell Duty Free several times.

BWI
KEF
Okay 5.6

Crew was Great A+

Every leg of flight was delayed and very late arriving to our destination

EWR
KEF
Good 7.5

For the price this was an excellent option to get to Iceland.

Boarding process was chaotic.

Mon, Apr 9
JFK
BRU
10h 25m
Tue, Apr 17
BRU
JFK
11h 00m
Trip: 9 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Literally nothing

The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again.

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

KEF
LHR
Mediocre 2.0

See above.

Mon, Jan 15
EWR
BRU
17h 00m
Tue, Jan 23
BRU
EWR
33h 20m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 16
BWI
BRU
10h 40m
Sun, Jan 28
BRU
BWI
11h 30m
Trip: 13 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1130 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
LAX
KEF
Okay 5.6

First time traveling with WOW and it was okay. Price was decent, a little better than Spirit, but the same with paying additional for everything so it's not really saving. Overall, great flight the pilots did a great job getting me to my destination (there and back) safely and with time to spare.

For a 9 hour flight they should accommodate their passengers with free beverages at least. The seats were very uncomfortable. Flight attendance were polite but very hard to get a hold of, they talk too much among each other, like HELLO you're working get it together! My flight was delay returning back to my original destination and no communication was received until a staff member showed up almost 2 hours late.

DUB
KEF
Okay 5.0

price was a'ight

The seating was so cramped and stifling that I no longer had the will to live; I begged God to please take me from this planet...alas, to no avail.

BWI
KEF
Okay 5.6

Crew was Great A+

Every leg of flight was delayed and very late arriving to our destination

EWR
KEF
Good 7.5

For the price this was an excellent option to get to Iceland.

Boarding process was chaotic.

CDG
KEF
Okay 5.3

Boarding process for WOW is chaotic and disorganized- everyone boards at once with lines from two different directions.

Tue, Apr 10
JFK
BRU
10h 25m
Tue, Apr 17
BRU
JFK
11h 00m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6418 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
MCO
Good 7.3

The seats were not comfortable and the movie screen kept freezing. But other than that, it was safe and the staff was polite.

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Mon, Jan 22
JFK
CRL
21h 35m
Mon, Jan 29
CRL
JFK
19h 35m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
*
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