Guest reviews
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Solo
Overall Rating
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8.6 "Location is great."9.9 "
Good access to the airport , said 99%." 8.7 "Easily accessible by car , said 87%." 8.0 "80%liked the proximity to shopping ." 9.3 "93%enjoyed the restaurants & bars nearby ." 7.6 "City centre within easy reach , said 76%." 8.8 "Near to public transport , according to 88%." 10.0 "100%appreciated the closeness to the beach ." -
8.3 "Great service."7.3 "73% said the
reception staff was great ." 8.6 "86% thought theservice was very professional ." 9.6 "96% werehappy with the shuttle service ." 7.7 "77% said theconcierge service was amazing ." 7.0 "70% said thebooking process went smoothly ." 8.3 "83% wereimpressed by the valet service ." -
7.3 "Nice rooms."8.3 "83% said the
beds were comfortable ." 8.6 "86% thoughtrooms were spacious ." 9.3 "93% thought theview was good ." 7.3 "73% appreciated themodern rooms ." 8.1 "81% liked thebig bathroom ." -
6.6 "Breakfast is mediocre."5.5 "
Breakfast prices were ok , according to 55%." -
6.4 "Internet is average."
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6.3 "Food is average."6.4 "Only 64% were
satisfied with the menu ." 5.6 "56% thought thedining experience was appropriate ." 5.0 "Desserts were ok , said 50%." -
5.9 "Average value."5.5 "
Breakfast prices were ok , according to 55%."
Overall Rating
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8.4 "Location is great."9.8 "
Good access to the airport , said 98%." 7.8 "78%liked the proximity to shopping ." 8.4 "Easily accessible by car , said 84%." -
7.9 "Good service."9.1 "91% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." 9.5 "95% werehappy with the shuttle service ." -
7.6 "Nice rooms."8.3 "83% said the
beds were comfortable ." 8.8 "88% thoughtrooms were spacious ." 7.6 "76% appreciated themodern rooms ." 9.4 "94% thought theview was good ." 8.1 "81% liked thebig bathroom ." -
7.5 "High comfort."8.3 "83% said the
beds were comfortable ." 8.8 "88% thoughtrooms were spacious ." 8.1 "81% liked thebig bathroom ." -
6.6 "Breakfast is mediocre."
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6.5 "Internet is average."
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6.1 "Food is average."6.0 "Only 60% were
satisfied with the menu ."
Overall Rating
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8.6 "Great service."7.5 "75% said the
reception staff was great ." 9.7 "97% werehappy with the shuttle service ." 8.9 "89% thought theservice was very professional ." -
8.0 "Location is great."9.9 "
Good access to the airport , said 99%." 8.8 "Easily accessible by car , said 88%." 8.1 "81%liked the proximity to shopping ." -
6.8 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 5.1 "For only 51%, thebathroom was ok ." 5.2 "For 52%,maintenance was acceptable ." -
6.5 "Internet is average."
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6.4 "Breakfast is mediocre."
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6.1 "Food is average."
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5.7 "Average value."
Overall Rating
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8.8 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.2 "Great service."9.0 "90% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." 7.3 "73% said thereception staff was great ." 9.7 "97% werehappy with the shuttle service ." -
7.0 "Nice rooms."6.4 "Only 64% said
rooms were clean enough ." 6.9 "Only 69% said therooms were modern ." -
6.7 "Internet is average."
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6.6 "Breakfast is mediocre."
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6.3 "Average value."
Overall Rating
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8.5 "Location is great."9.9 "
Good access to the airport , said 99%." -
8.3 "Great service."9.2 "92% found the
staff to be very friendly ." 9.7 "97% werehappy with the shuttle service ." 7.6 "76% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." -
7.6 "High comfort."8.3 "83% said the
beds were comfortable ." 8.5 "85% thoughtrooms were spacious ." -
6.7 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." -
6.1 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
6.0 "Food is average."5.5 "55% thought the
dining experience was appropriate ." -
6.0 "Internet is average."
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5.9 "Average value."
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5.9 "Breakfast is mediocre."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The rooms, meeting facilities, customer service Nothing
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5.7review from
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
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10.0review from
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
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6.0review from
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
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10.0review from
Beautiful hotel with strong drinks! No nightlife near by.
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4.8review from
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
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5.7review from
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
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4.0review from
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
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6.2review from
Under construction, noisey
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6.5review from
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
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4.0review from
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
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5.1review from
Exceptional customer service. Unclean.
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8.0review from
The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
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8.8review from
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
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7.4review from
Location was great! Right near the airport. Very clean rooms and service was excellent! Drivers of the shuttles were the best! Very long long walk to the elevators! Not enough staff to check in or out. There was always a long line.
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5.1review from
the staff were very friendly and helpful very small rooms, little in the way of food options
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8.8review from
Good service and spacious Airport bus small and crowded
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6.0review from
Close to the airport with shuttle service. Guests checking in and out at all hours, hallways very noisy.
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10.0review from
Very relaxing, helpful staff, easy check in and out. Paying $25 per night for overnight parking.
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3.3review from
Only brand It was very old and extremely overpriced!!!
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10.0review from
The rooms, meeting facilities, customer service Nothing
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10.0review from
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
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10.0review from
Beautiful hotel with strong drinks! No nightlife near by.
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8.0review from
The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
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8.8review from
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
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8.8review from
Good service and spacious Airport bus small and crowded
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10.0review from
Very relaxing, helpful staff, easy check in and out. Paying $25 per night for overnight parking.
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5.7review from
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
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6.0review from
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
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4.8review from
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
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5.7review from
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
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4.0review from
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
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6.2review from
Under construction, noisey
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6.5review from
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
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4.0review from
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
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5.1review from
Exceptional customer service. Unclean.
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5.1review from
the staff were very friendly and helpful very small rooms, little in the way of food options
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6.0review from
Close to the airport with shuttle service. Guests checking in and out at all hours, hallways very noisy.
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3.3review from
Only brand It was very old and extremely overpriced!!!
