Full service, 9 story hotel with 789 guestrooms including 26 suites. Located on San Francisco Bay and just 2 miles south of SFO Airport, hotel offers free 24-hour airport shuttle service. Accessible by car or BART commuter train, downtown San Francisco is 13 miles north Accessible by car or CALTRAIN, Silicon Valley is 13 miles south. Hotel offers free trolley service to and from downtown Burlingame's shops and restaurants.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Under construction, noisey
Room layout, beds, a lot of outlets, very clean
HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Exceptional customer service.
The staff was very accommodating and helpful.
The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
The bath robes and the gym it's 24hrs
How the tv worked and the remote sorta sucked. They need to upgrade
Location was great! Right near the airport. Very clean rooms and service was excellent! Drivers of the shuttles were the best!
Very long long walk to the elevators! Not enough staff to check in or out. There was always a long line.
the staff were very friendly and helpful
very small rooms, little in the way of food options
Good service and spacious
Airport bus small and crowded
Close to the airport with shuttle service.
Guests checking in and out at all hours, hallways very noisy.
Very relaxing, helpful staff, easy check in and out.
Paying $25 per night for overnight parking.
It was very old and extremely overpriced!!!