Burlingame Car Rentals

Cons: Facility needs a bit of TLC.

Cons: they charged much more than declered on Kayak. their price is higher than their competitors. they are located at the airport itself, you need to take a chatle...

Cons: The car was FILTHY when I picked it up, especially the interior. I asked for someone to do a walk-around with me, as there was way more body damage than noted on the rental paperwork, and they told me to pull the car into the non-existent light (it was past 9PM) and do it myself. I couldn't see out of the rear window, and they said that the car was dirty because of the California drought. I've never used water to clean the interior of any car... I asked for the windows to be cleaned and the lot attendant handed me a bottle of spray cleaner (not window cleaner) and a rag!!! The upholstery had caked-on food (I hope) and was full of (dog?) hair. Disgusting. Just because you're a third-tier renter of higher-mileage vehicles, don't skimp on service. You should be BETTER than higher-tier rental agencies at cleaning your vehicles because they NEED more attention.

Cons: Payless is several miles from the airport and once there, we had to wait in line over 45 minutes to pick up rental.

Cons: The office is messy and the car was not clean inside.

Cons: I landed just before closing time and no shuttle was available. I had to rent from Hertz instead.

Cons: Terrible service, lot very far from terminal. Waited an hour just to get the car once there. On the way back, shuttle didn't even drop people off by terminals.

Cons: Everything.

Cons: The wait was incredibly long and the office seemed undrstaffed.

Cons: slow lines, wrong sized car, surly slow agents

Cons: There was no mention that advantage would be doing a credit check on me. So when I arrived at the airport and they surprisingly ran my credit at the counter, I was unable to get a car at all! My family lyrics member had to meet me and put it on their card. I have rented from advantage before in the past abs they said this was just standard procedure.. TOTALLY SUCKED! no use in reserving a car if u can't rent it!!!

Cons: The location remote from the airport tacks on another half hour to the two hours already required for an international flight.

Cons: The hassle of not being at the airport and then having to stand and wait for your car. One location was right inside the airport, the second time - we had to take a shuttle and waited for over an hour to get into a car... A car that wasn't even available and they had to give us two sizes up. When we finally left the lot, we noticed that the car had crumbs and fingerprints on the seats. To us, the convinence of a company within the airport will be worth the couple extra dollars a day.

Cons: I booked through Kayak and accidentally booked the wrong weekend. I called advantage and they said they couldn't do anything about it because it was prepaid through Kayak. I called Kayak and couldn't get anyone on the phone, and the website gives a "no cancellation or refund" policy, so I lost ~$90 because of a simple mistake. Will not be using Kayak again.

Cons: I called my insurer to make sure I was covered (which I was), they tried in every way to make me believe I was not covered. They lied repetitively and even dared asking for a proof (like if my insurer would write them a letter live!?). I had to fight like crazy not to let them screw me. Don't be fooled. Canadian insurers DO cover you in US. The car was dirty (I don't care dusty, this was hella dirty), with strawberry jam cups on the floor, fresh chocolate on the seats, used tissues in the console, garbage and belongings from previous renter in the trunk, windows I could barely see through... Even though I left with the car 1.5 hour after pickup time (which would have gave them plenty of time to clean). Only when I'm outside with the keys in hand, they asked me if I was willing to wait 30min for them to clean it. It was too late. They found the right racket not to clean. Congrats. While I was renting, the client next to me was complaining (actually looked sad) while they charged him because his family was 10min late in the building (taking toddlers and luggage out of the car), even though they walked in in time and asked if they could take the time to do so... He told be Advantage took all the money they could out of him and that I should not rent my car. It was too late. But he was right.

Cons: The location is quiet far from the terminal. To add to that, for drop off, they dropped us at the airports rental car center instead of the terminal. That incurred additional time to get the airtrain, we barely made it to our flight on time. The location is small and congested. Their shuttle blocked the only exit way out as we were pulling out. Driver was not accommodating.

Cons: One hour before my scheduled pick up time, Advantage sent me an email raising my rate by over $500, no exaggeration. When I called to ask for an explanation, Advantage was unapologetic and blamed Kayak. This company is a scam and a total disgrace.

Cons: Everything was great

Cons: What wasn't made clear is that to rent from EZ ( AKA Advantage) you need to take the BART (blue line) to the rental car center. Go down to their parking garage, wait for the shuttle (airport information desk says you should call them so they know to come get you, but your confirmation e-mail will not have a phone # capable of reaching the desk there). Everything was fine, but I wish that the procedure was made a bit clearer at the outset. It is possible something got lost in translation with KAYAK handling the transaction. Here is the number to call if you want to request a shuttle (otherwise there should be one every 20 minutes): (650) 343-3052

Cons: Worst pickup ever! Waiting line... 2 hours!!!! Half of it in the sun, no seats, nothing... And the other half inside a small hot building... Absolutely the worst!

Cons: in addition to the train ride at SFO, there was a shuttle bus ride. It took probably 30 minutes longer to get the car than with providers at the airport. Also, it was slow going at the counter and the Advantage office wasn't very clean.

Cons: They wouldn't give me the car unless I showed I had local car insurance. Excuse me? Because I live 3 towns over I have to show insurance? I don't have a car - hence I'm renting! Then they refused to give me a car unless I bought the insurance through them. There was nothing in the fine print that told me any of this. My rental for the weekend was literally double. But oh, thank you random guy behind the counter - since it was Thanksgiving and my wedding you cut me a "break" by allowing me to purchase the insurance instead of having my fiance drive to get me and show his insurance. Rude, mismanaged, probably illegal operation here. DON'T WASTE YOUR TIME!

Cons: Angry and rude rental agent at counter. Old, and dirty car that I was given. Only because I complained that the car they initially tried to give me was too small. If you advertise a car of a certain model or comparable then I expect to rent that model or similar. Not smaller. Bigger would be ok but not smaller. So instead of satisfying my request they put me in the oldest car I've rented. Will never rent there again. And I'm a guy who travels 40 wks a year. Never use this place again.

Cons: First car given to me had significant damage to the bumper and side, the car had obviously been in an accident and was not checked properly. No agent ever accompanied me to inspect the vehicle. After I complained the staff agreed to switch cars for me, however the 2nd car I was given had trash still left in the trunk from the previous customer. On top of this, when I returned the car I asked about paying bridge tolls since I had gone over the Golden Gate Bridge almost every day during my rental period. The staff then told me to call a number to submit payment within 48 hours or I would get penalized. Good thing I asked! None of the staff were very friendly or helpful, they all seemed to be sick of dealing with tourists. None of them were very helpful or informative. I will never be using this rental agency again.

Cons: Location FAR from airport. Space small, cramped, and slow service.

Cons: Car was not clean and unsafe

Cons: Didn't like how the desk person checking us in tried to up sell us too hard. Also gave us false information about gas prices in the area to sell us the $50 full tank gas package. You also don't have to pay the bridge tolls online only--cash is accepted both ways--like we were told.

Cons: The car I tried to reserve on the website was not the one they had in their system under my reservation. I thought I was renting a 7 passenger minivan. When I got to Ace, which was itself a difficult task, they told me there were no minivans and that I would be renting a huge commercial van. Additionally Ace took out a larger security deposit than what I was expecting, and a week later they still have not refunded the money. This is unacceptable.

Cons: I arrived to pick it up and the car wasn't available. I only had 24 hours to use it as my brother and his wife were in town from South Carolina - so it was very unfortunate timing and quite frustrating. I'd appreciate a refund of my money please.

Cons: no alternate drop off locations

Cons: Offices were shabby and further from airport than the car rental center, which is already at a remove from terminals. Shuttle arrived quickly, but instructions to call for pickup weren't immediately obvious at time of rental.

Cons: Took forever to get from airport to pickup, had to call multiple times. When shuttle finally arrived, it didn't have enough seats. Took 45 minutes to pick up car, at least 30 to drop off.

Cons: I rented an 8 person van. It turned out to be a 15 person van with a few benches removed. It was too long for us to use in Mill Valley. We returned it and rented a smaller vehicle. Pick up at SFO did not go well. They rent 15 person vehicles but sent a vehicle that could only pick up 7 people. Ace is off site and takes awhile to get to it. Not a good situation.

Cons: The cars are outdated. And high mileage. 60,000+. They charge u $25 extra on top of whatever they decide is the daily amount for the car your renting if you go over a day... so be prepared. It's not the amount u get quoted for the rest of your trip. So if u go over be prepared to get slammed. I got lucky the daily rate was only like 15 to 20 over my rate.. but imagine keeping car extra day and having to pay 100+ for just one day if your rate was $40 a day...

Cons: When we arrived to the facility they didn't have any rentals for us. There were 2 other couples there with the same issue. The guy at the front counter said this is how it is and told us we had to wait. He also said he had no idea how long the wait would be. This has to be the worst experience I've ever had.

Cons: They add airport taxes that I couldn't find on the Web, and the price for being under 25 was higher than the one I saw online.