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very clean and comfortable the room was too hot
Friendly and comfortable
Luke warm shower was the only negative point.
Everything at the hotel was as we would expect and the decor was very pleasant. We would try to avoid room 7 on another visit due to the kitchen extract fan hum.
good breakfast times
It was convenient for me as I was attending an event at Ashburnham golf club.
hotel and staff ok my only criticism is the food was very poor
Friendly helpful staff, good carvery, excellent breakfast, spotless well appointed bedroom, ample parking. Will stay here again and recommend to anyone coming to Pembrey. No
the attitude of the reception desk left a lot to be desired!!!
the staff had time for each individual customer and were more than happy to provide survice with a smile.
All was good There was a Wedding Party on the Saturday which, naturally, created a certain amount of noise. But this was expected and nott detrimental.
the staff was very nice and helpful very noisy, the rooms have very thin walls and you can hear what is happening in the next room. there was a wedding in the hotel and the restaurant was closed to the public, also a lot of noise from the wedding. I don't think that this hotel is a 4 star and therefore is far too expensive for what it is
Just used as a bed and breakfast bsae.
Breakfast, size of bed, decent bathroom creaking fire doors
excellent food - dinner and breakfast restaurant staff were friendly, attentive but not obtrusive. 2 warm nights - it would have been nice to be able to open windows fully
The hotel has a feeling of class. The staff are all professional, very helpful & friendly.
Location. Relaxed, informal atmosphere. Nice size rooms. Staff were very courteous and helpful. Wasn't keen on the idea of self-service breakfast where the food has been left for a while. Was only offered 1 morning newspaper during our stay. Didn't get a room with a view as advertised. Overpriced for a 3 star rating. No covered area for smokers. Bathrooms could do with being modernised.
The breakfast was excellent! The staff were friendly and the rooms spacious, clean and well equipped. The doors banging all morning and the fact that you could hear even the toilets flushing above you at the crack of dawn. no chance at all for a lie in at this hotel.
I liked the friendiless of the staff and also their cheerfulness. Also it was nice and warm in the cold snap that there was.
Central to Llanelli town, very nice position.
Excellent service and quality accommodation at a very reasonable cost Nothing
Staff were friendly and the breakfast was tasty (when they got orders right). Room was clean. The shower was set to boiling hot or scorching hot - so couldn't be used. Being unable to get in the front door at 11:00pm and having to spend the night in another hotel with no personal belongings at great expense and not being compensated.
Dylan and Amanda the owners are so welcoming,all the staff are only to willing to help advise etc.Very relaxing place to stay,rooms spotlessly clean,bathrooms are beautiful,Restaurant,Dining Room,Lounge area and Bar have all been tastefully decorated.We only had Breakfast while we were there,it was plentiful, we were well fed,well organised place.Would not hesitate to recommend a stay here if you are in Llanelli.Thank you to all the staff. Cannot think of one thing we didnt like.
Welcoming. Accommodating. Very comfortable. Clean. Good food. Only one - noise of the fan in the shower-room next door when they used it at 6.30am.
Staff, welcome and hospitality fantastic N/A
Beutiful and very comfortable room which was spotlesssly clean, spacious and had a fantastic bathroom (shower with cd/radio etc)! Staff were incredibly helpful and couldn't do enough for you. Fantastic breakfast. Also had a grill type restaurant if you needed evening meal. Amazing value for money and I would highly recommend! Nothing
Allowed late check out-brilliant when racing! Noise of other people and limited continental breakfast, no croissants available.
Staff very friendly, bedroom had all amenities with towels being changed every day, food very nice. Bar and eating area very nice Fan in bedroom very noisy. Not sufficient lighting in room. Television only had 2 stations Drinks quite expensive hence drinking in different places
The room was clean and a reasonable size. We booked a family room and got three single beds. The matresses were terrible so expect a poor nights sleep. Be aware this is a pub with rooms not a hotel so expect a lot of noise from he bar and outside until late. Also the walls are very thin so expect to be woken up early by someone showering, using the toliet or worse!!
Food ok but not great. Overall, not good value for money.
Ambience. Restaurant - good quality, well cooked and served by pleasant and helpful staff.
The size and comfort of the hotel room was perfect for my one night stay but would also be great for a longer stay. The facilities in the hotel for example the resturant and bar area wee excellent
The varied and well priced menu is just right. Food is served piping hot and is well proportioned. Staff are very welcoming and friendly. Free Wifi seemed fast and reliable. Tea and coffee facilities in room. The hotel rooms are in need of refurbishment as carpets are worn and dirty. Ceiling fan or air conditioning required as rooms too hot in evening so window had to be left open for airflow into room but then subject to traffic noise. Decor is dated. Old TV requires replacing as only gives two channels BBC1 and ITV. Hairdryer mounted on wall by TV?? Main ceiling light is too bright for room. This is B & B standard - not hotel standards
The Staff we very nice and always helpful The Bathroom was a in need of a little updating
The room Size was pretty good! The room and toilet were very clean! Good facilities provided! Wifi Connection was giving problems. The room was at times dark, so could do with more lights!
Service and excellent staff in all area's, food was very good, both breakfast and resturant. mattress on bed was passed it's best, but i would stay again if i was in the area.
Room was large as only one available was a family room. Lots of road noise. No shampoo or soap.breakfast items had been cleared before I arrived at 8.30pm- although staff did apologise and breakfast was good once sorted.
The room was very nice and had good facilities When I arrived I was told that they only had a booking for one person. Thankfully they had rooms available as I was able to show my email confirmation of a booking for 2 rooms. We ate in the bar and the room was very draughty and cold. I got up a couple of times to shut the door through to the reception but the staff kept opening them again.
I liked best how good the staff was and also the quiet environment. I have no complaints
I was on my own visiting sick relatives. I felt comfortable and the staff were friendly.
excellant staff and nice hotel great rooms and fruit salad at breakfast was first class english breakfast poor and the health club very poor
The hotel staff were rude, the man on reception could not understand English or talk it! The hotel had a function on until 02:00am which they forgot to tell us about! Poor poor We had 4 rooms for 4 nights, we will not stay here again.
comfort of room poor lighting in bathroom
The breakfast was very good and plentiful. The location of the hotel was good for our particular requirements. The Hotel maintenence staff were very pleasant and most helpful in trying to resolve our issues. Upon arrival there was no heating in the room and this issue was not actally resolved until the final evening of our stay - although the manager did provide each of the 4 rooms booked with portable heaters. I am very sorry but I do not believe that the Hotel should actually be rated as a 4 star!
Very clean and friendly. Staff were very helpfull
Size of room was excellent and very well maintained
The friendliness of the staff
Rooms decorated nicely but staff inexperienced Cottage accommodation 250 yards down road from hotel.Breakfast till 9.am for convienance of staff.
Very clean, excellent food, very friendly atmosphere We only booked in for 2 nights instead of the full week
Dinner at hotel was excellent. Cleanliness was good I responded to your description on internet that a family room could accommodate up to 4 adults as meaning just that however, we were shown to a room which had a child's camp bed as the extra bed. Our adult son could not have slept there, but situaltion was resolved very well. For our single other companion I had booked a double room ie with a single bed, but when we arrived she wsa fiorst shown to a single room with a single bed. She was re-localted, b ut this room had no carpet in the bathroom. it was replaced whilst she wsa getting ready for dinner!
It was very homely. The bed and sheets were wonderful!!
Friendly management, excellent breakfast, large room Slow service at dinner, no chair in the room, no remote for tv, security light shining through the frosted glass panels of the door throughout the night.
The staff were very friendly and helpful. The food was excellent value for money and very good quality.
Big car park, nice room, tea/coffee facilities, wi-fi, comfi bed Thin walls so if your nighbours are noisy you'd better have ear plugs
Service and quality of food Shower took long time to heat and even than it was not hot enough
A very friendly and relaxed atmosphere to this hotel, and the food and service is excellent. None.
Accomodation and staff Evening meal was not good considering the price
Good central location and good value when you just want somewhere to put your head down for the night whilst you visit relatives The booking process was misleading as it takes your credit card details and you think the room is already paid for but it's only taken for reservation and you pay at the time of departure. It caused a bit of embarrassment in the morning as I was walking out just waving goodbye.
Friendly staff. Good breakfast and suppled early on request. Small rooms. I thought I booked en-suite, but we got a bathroom between 2 rooms. As we knew each other, this was ok.
Evening meals were excellent Breakfasts were always served lukewarm
Although the hotel itself was pretty old and tatty, the restaurant and food was excellent. Right next to the railway station and level crossing, opposite two pubs and a social club, was unable to get to sleep until 4'o'clock in the morning due to all night revellers.
Very friendly staff
Good Hospitality and Services provided by the Hotel staff. Provided the breakfast meeting our requirement.
No good points extremely disappointed Roon smelt of damp towels were old
Nera to town centre and client + car parking. Staff friendly enough. Room nees to be better decorated and cleaned. Breakfast should be improved.
The bed was quite comfortable and I had a kettle. It was convenient for the local town and to my friend's house. Shower still had the used soap in the dish from the previous occupant.Shower not particularly clean, I stayed only one night and at a friend's for the 2nd night. I think they could do a bit better with breakfast, I just wanted toast and tea to take to my room and you'd have thought I was speaking a foreign language. There was a hot water urn for water for the tea, but it wasnt hot enough for tea. I had to make the toast and take milk and sugar to my room and boil the kettle there. The shower was a bit dirty, so I think they need to put their specs on the next time they are cleaning and make sure remnants of previous occupants have all been cleaned away.
The fact it was available at short notice. The welcome talk was pleasant and the breakfast was quite good although very poorly served. Quite a lot
Location and value for money
The staff were very friendly and helpful. The breakfast was plentiful. Shared bathroom facilities will not appeal to everyone.
Traveling alone, I felt safe in the house. It was quiet and welcoming.Good breakfast, no fuss. Thank you. No.
Good staff, good location, very good value for money...
Only one: at the request of a yogurth for breakfast, made at the arrival, the second morning the request was satisfied. Wrong address (the Hotel is in LLanelli, while the address in the booking form was "Carmathen" (unexistent place in uk) giving raise to a misunderstanding with "Carmarthen" (really in the area).
Friendly and welcoming. Good centre for touring the beautiful surrounding countryside
We were made very welcome, we had a good nights sleep as the thick walls meant it was very quiet. Breakfast was very good & they were happy to do an early sitting (06:30 Sunday).
No wifi or internet access although advertised as available. Very small attic room with double bed that left no space between the end of the bed and the desk to get round to put luggage on the stand. Only way to put luggage in the corner was to heave it across the bed. No bedside tables. Unable to sit at the desk as the tv on the wall bracket was above the desk and in the way. Blind on sky light window broken so had to sleep with light coming in. No complimentary toiletries. Had to get tv re- scanned to get all channels. Not worth £50 per night.
Staff friendly and welcoming Central heating in bathroom leaking,toilet seat loose not fitted properly. See general review below.
We apprecieted the Staff Kindness and the hotel location in the country side with a nice garden. A room is too small for two persons and too dark in the day.
The gardens of the hotel are exceptional, very comfortable. Owners excellent, very friendly and helpful. Had a baby but due to misunderstanding hotel did not have a cot - this made it difficult to sleep in two single beds.
Breakfast was served at requested time. Requested change of room as original was dark and smelled musty. Alternative Bedroom was small and rather cramped and wash hand basin in en-suite was tiny !