Great breakfast buffet, good wifi, balcony overlooking sea, clean pool
5 stars
Shangri-La The Marina, Cairns
Photos of Shangri-La The Marina, Cairns
Overview
Shangri-La The Marina Cairns provides elegant accommodation in Cairns and is a stone's throw from Reef Fleet Terminal. It features free Wi-Fi, a fitness center and an outdoor pool, and is within walking distance of The Reef Hotel Casino.
There are a range of amenities on offer to guests of the hotel, such as a coffee bar, a ballroom and a rooftop terrace. Multilingual staff are available assist with reservations or dining recommendations, and an express check-in/check-out facility is offered for convenience.
Shangri-La The Marina Cairns features 32 air conditioned rooms equipped with all the essentials to ensure an enjoyable stay. Hot drinks can be made with the complimentary tea and coffee supplies, and savored in the comfort of the room's sitting area. A private balcony, a mini bar and a pillow menu are also included.
Guests can enjoy a meal at the in-house bar & grill or take advantage of the on-site barbecue facilities. Room service is also available at certain times.
The location of the hotel permits easy access to many tourist destinations on foot. Guests can also visit Cairns Convention Centre and Cairns Central.
Latest deals for Shangri-La The Marina, Cairns
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Shangri-La The Marina, Cairns
- Snorkeling
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
- Business center
Dining
- Wine glasses
- Electric kettle
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Vending machine (drinks)
- Vending machine (snacks)
General
- Executive lounge access
- Garden view
- Hardwood or parquet floors
- Inner courtyard view
- Interconnected room(s) available
- Mountain view
- Pool view
- Storage available
- Quiet street view
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Toilet with grab rails
- Upper floors accessible by elevator
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Casino
- Fishing
- Diving
- Snorkeling
- Beauty salon
- Horse riding
- Table tennis
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Radio
- TV
- Smartphone dock
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
- Shuttle service (additional charge)
- Airport shuttle
- Valet parking
Outdoor
- Outdoor furniture
- Garden
- Terrace/Patio
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Pool
- Outdoor pool
- Pool towels
- Rooftop pool
- Pool bar
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Shangri-La The Marina, Cairns
8.5
Very good
3043 verified ratings
Wonderful
1693
Very good
550
Good
400
Okay
161
Fair
119
Mediocre
55
Poor
65
Summary of reviews
Guests say
Guests appreciated the great location and friendly service, but many expressed dissatisfaction with cleanliness, noting issues such as dirty rooms and towels. Overall, the hotel has potential but needs improvement in maintaining cleanliness standards.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.5 out of 10
44 reviews
8.1 out of 10
5 reviews
All reviews
Pros (+) Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious.
Cons (-) Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
Pros (+) We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. Th...
Cons (-) pool furniture showed some signs of wear.
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Pros (+) Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
Pros (+) Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool.
Cons (-) Wifi reception was poor in the rooms.
Cons (-) During our stay the towel was not very clean coz I saw three times the hair in the towel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's Horizon Club Access?
Horizon Club Access provides excellent food and drink throughout the day, along with amazing views of the marina and spacious rooms.
Are there any specific amenities for families with children?
The hotel offers babysitting or child care, cribs, a child pool, kids meals, and a kid-friendly buffet, making it suitable for families with children.
What are the common concerns about the hotel's cleanliness?
Some guests mentioned that the pool area could use a refresh, and there were concerns about the cleanliness of the pool and the need for more shade.
What are the highlights of the hotel's location?
The hotel's location is exceptional, offering easy access to the waterfront area, downtown, and various restaurants. It's also conveniently located for reef activities.
When is the best time to visit the hotel?
The high season is in August, offering a perfect time to enjoy the magnificent view over the marina and the spacious rooms. However, it's essential to be aware of potential noise during this time.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the marina or sea comes highly recommended.
Consider the Horizon Club Access
Guests found the Horizon Club Access well worth the money, with excellent food and drink available most of the day, along with amazing views of the marina and spacious rooms.
Take Advantage of the Location
The hotel's location near the marina makes it convenient for tours of the Great Barrier Reef and easy access to restaurants and shops. It's also within walking distance of the Esplanade and the Cairns Central Shopping Centre.
Be Mindful of Noise
Some guests reported noise issues, particularly from nearby clubs and bars. Consider requesting a room away from potential sources of noise if you are sensitive to sound.
Check Room Cleanliness
While many guests found the rooms spacious and clean, some reported issues with cleanliness, including dusty floors, mould in the bathroom, and tatty bathrobes. It may be helpful to double-check the room's cleanliness upon arrival.
Consider the Hotel's Age
Some guests mentioned that the hotel is looking a bit tired in places and may benefit from a refurbishment. Keep this in mind if you prefer more modern accommodations.
Explore Nearby Attractions
The hotel's proximity to attractions like the Esplanade Lagoon, Cairns Regional Gallery, and Cairns Rainforest Dome makes it an ideal base for exploring the area. Take advantage of the nearby amenities and attractions.
Utilize On-Site Services
The hotel offers on-site amenities such as a tour booking desk, pool bar, and restaurant. Guests found the convenience of these services helpful during their stay.
Be Aware of Breakfast Costs
While some guests enjoyed the breakfast, others found it expensive. Consider exploring nearby dining options if you prefer more affordable breakfast choices.
Consider the Horizon Club Access
Guests found the Horizon Club Access well worth the money, with excellent food and drink available most of the day, along with amazing views of the marina and spacious rooms.
Location
Pierpoint Road Po Box 7170, Cairns, QLD 4870
What's nearby
- Reef Fleet Terminal143 yd
- Silverswift Dive and Snorkel148 yd
- Marlin Marina181 yd
- Esplanade Lagoon260 yd
- Cairns Rainforest Dome359 yd
- Cairns Night Markets & Food Court425 yd
- Reef Hotel Casino0.3 mi
- Cairns Esplanade0.3 mi
- Cairns Convention Centre0.5 mi
- Cairns Central0.6 mi
- Cairns Railway Station0.7 mi
- Down Under Cruise and Dive0.9 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Shangri-La The Marina, Cairns
Low season | February |
|---|---|
High season | December |
Average price (weeknight) | $156 |
Average price (weekend night) | $198 |
When to book a room at Shangri-La The Marina, Cairns
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.2 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Cairns |
Distance to airport | 2.9 mi |