Overview

Shangri-La Hotel, The Marina
Top Business Hotel

Pierpoint Road, Cairns, QLD 4870, Australia
+61 740 311 411

$143+

Overall guest ratings

8.7/10 Excellent
Based on 2,290 reviews

Review highlights

  • 9.6
  • 8.8
  • 5.6
  • 5.5

Good to know

  • Comfortable beds
  • Great view
  • Friendly service

Nearby

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    About

    Location.

    An Australian oasis for vacationers and young professionals, the Shangri-La Hotel - The Marina, acts as a virtual gateway between Cairns and the Great Barrier Reef. With a waterfront location, the property is conveniently situated within 5 minutes walking distance to the Cairns Convention Centre and only a 10 minutes drive from the Cairns International Airport, this hotel is near shopping, entertainment and cultural venues. A ferry terminal is also nearby.

    Hotel Features.

    In the rainforest lobby, vaulted ceilings and vast architectural forms create an enchanting space for large intricate Japanese lanterns, modern décor and a stunning Great Barrier Reef aquarium. Guests will enjoy Australasian cuisine and vegetarian options at North Bar & Kitchen, where an eclectic menu is offered in an alfresco environment that overlooks the Marlin Marina. With an atmosphere that fosters both relaxation and adventure, the Shangri-La Marina hotel offers car rentals, butler services, babysitting, laundry services, banking ATMs, gift shops, a library, a beauty salon, and a drugstore. The 12 conference rooms are complete with professional décor, wireless Broadband Internet access, and pristine audio-visual equipment.

    Guestrooms.

    In the 255 guestrooms, contemporary furniture compositions are strategically arranged in a fashion that optimizes natural lighting and movement around the room. With vaulted ceilings, modern minimalism, and subtle, monochromatic hues of grey and ivory, the hotel suites breed feelings of tranquility. Guestroom amenities include private bathrooms, a pillow menu, Egyptian-cotton sheets, complimentary high-speed WiFi, 42-inch high-definition LCD TVs with satellite service and premium channels, a phone, minibars, executive writing desks and electronic safes. Private balconies lend truly wonderful views of the Marlin Marina, Trinity Bay and Rainforest Gardens. Guestrooms are all non-smoking.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Car rental
    • Spa
    • ATM on-site
    • Business center
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Gift shop
    • Child pool
    • Restaurant
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.7 Excellent
    Based on 2,290 reviews
    • 9.6 "Terrific location."
      9.2 "92% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "City centre within easy reach, said 97%."
      9.3 "Easily accessible by car, said 93%."
      10.0 "100% appreciated the closeness to the beach."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      8.6 "86% said the reception staff was great."
      10.0 "100% said the concierge service was amazing."
      8.3 "83% said the recreation staff was great."
      7.0 "Management was excellent, said 70%."
    • 7.2 "Good breakfast."
    • 7.1 "Nice rooms."
      9.5 "95% thought the view was good."
      7.4 "74% said the beds were comfortable."
      9.0 "90% thought rooms were spacious."
      7.2 "72% enjoyed the balcony."
      9.2 "92% liked the big bathroom."
    • 7.0 "Good bar."
      6.5 "Bar service was average, according to 65%."
    • 5.6 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
      6.9 "Only 69% thought the pool was clean."
    • 5.5 "Internet is average."
    • 4.9 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      0.5 "95% thought the facilities needed updating."
      1.5 "85% didn't like the architecture."
      0.7 "93% complained about the elevator."
    • 4.0 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
      4.8 "52% didn't like the unstylish hotel."
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    Overall Rating

    8.8 Excellent
    Based on 1,145 reviews
    • 9.5 "Terrific location."
      9.7 "City centre within easy reach, said 97%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.1 "Easily accessible by car, said 91%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% appreciated the closeness to the beach."
      9.3 "93% liked the proximity to shopping."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      8.8 "88% said the reception staff was great."
    • 7.0 "Good bar."
    • 7.0 "Good breakfast."
    • 7.0 "Nice rooms."
      9.5 "95% thought the view was good."
      7.6 "76% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
      9.3 "93% liked the big bathroom."
    • 6.4 "Average value."
      6.1 "Breakfast prices were ok, according to 61%."
    • 5.6 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.4 "Average amenities."
      5.1 "51% thought the building was acceptable."
      5.9 "59% considered the lobby entrance to be so-so."
    • 5.3 "Internet is average."
    • 3.9 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
      4.8 "52% didn't like the unstylish hotel."
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    Overall Rating

    8.8 Excellent
    Based on 961 reviews
    • 9.7 "Terrific location."
      9.4 "94% liked the proximity to shopping."
      9.8 "City centre within easy reach, said 98%."
      9.3 "Easily accessible by car, said 93%."
    • 8.4 "Great service."
      9.8 "98% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.2 "82% thought the service was very professional."
    • 7.8 "Tasty food."
      8.0 "80% loved the menu selection."
    • 7.2 "High value."
    • 7.1 "Good breakfast."
    • 6.9 "Bar is ok."
    • 5.0 "Average cleanliness."
      3.3 "67% thought it was rather dirty."
      2.2 "78% said the bathroom was dirty."
    • 3.3 "Bad amenities."
      3.0 "70% thought the building wasn't nice."
      0.3 "97% thought the facilities needed updating."
    • 3.1 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
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    Overall Rating

    9.3 Excellent
    Based on 22 reviews
    • 9.6 "Terrific location."
    • 8.9 "Great service."
    • 7.5 "High comfort."
    • 7.0 "Nice rooms."

    Overall Rating

    8.4 Excellent
    Based on 160 reviews
    • 9.6 "Terrific location."
      8.9 "89% liked the proximity to shopping."
    • 8.7 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 7.4 "High comfort."
      7.4 "74% said the beds were comfortable."
      9.2 "92% thought rooms were spacious."
    • 6.9 "Breakfast is mediocre."
    • 6.7 "Rooms are ok."
      5.4 "For only 54%, the bathroom was ok."
      6.3 "Only 63% said rooms were clean enough."
    • 6.6 "Average value."
    • 5.0 "Average amenities."
      4.5 "55% thought the building wasn't nice."
    • 3.9 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Great view"
    "Friendly service"
    data provided by TrustYou

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