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Staff were very friendly. The Christmas Day meal was a little disappointing - veg was a bit soggy - perhaps not full value for money?
It was close to all local amenities The room had a smell when we first arrived. A smell of damp. we were told that we could be moved but not untill the next day. We put up with it for the first night and it wasnt as bad the following day when we got back. I thought we would have been discounted becuase of it but it was not mentioned.
We found your receptionist was exceptional and very helpful. When you see summary of bad points - our eventual room was good. When we arrived we were allocated room 50 - this room had been a smokers and the air inside was rank, we asked to be moved - fortunately another room was available.. Room 37 was fine and smoke free. We feel that you should be redecorating these previous smoking rooms, or put smoke detectors in them to prevent the occupants smoking. Very noisy from the aspect of the road, but that's something that really is not possible to sort. The shower ie bath was dangerous as it was slippery and for less agile guests difficult to climb in and out.
Next to Brewers Fayre so did not have to find a good restaurant in an unfamiliar area.
The staff were very friendly and helpful There was a strong smell of damp in the room
I went to the hotel beacause i attendend a 60th party there. It was just easier to stay there because we took the children. Its not a place i would stay offerwise.. It was clearly a very plush hotel in its day, but now it needs some money spending on the guest rooms to bring it up to date, double glazeing would be a start. It did snow on our visit to be fair. Again the staff were great.
Staff were very friendly and helpful. Restaurant very good. Gym/Pool only open between 10am and 5pm so never able to use facilities. Free Wi-Fi in room and rest of hotel never worked. Redruth is a dump and hotel has seen better days. The "extensive grounds" description basically means it has a long drive.
The hotel is fantastic, had a great sleep which is unusual for me. N/A
Food was good and the faclities although I did not get a chance to use them My room must have been near the kitchens and there was noise banging of doors till around 130am.
The food was second to non. Close to everywhere i wanted to visit. Ran out of lobster, but i didnt dine until late, so forgiven.
Decor and nice food. Really good table service and helpful and attentive staff No free range eggs and dinner service a bit late for me.
the staff were very friendly and made us feel vvery welcome. no complaints at all
The food and and the wine were fabulous
Large room The shower was absolutely appalling. Luckily I was only there for 1 night otherwise I would have asked for another room