Hotel Hacienda De Castilla

Calle 17, Sm. 64, Mza. 23, 77500 Cancún, Quintana Roo, Mexico
+52 998 843 0620

Cheapest
rate per night

7.0

Good
based on 121 reviews
Hotel Hacienda De Castilla - Cancún, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
SnapTravel $20
getaroom $22
Priceline $22
SnapTravel
getaroom
Priceline

Good to know

Value for money

7.3

Distance to city center

1.3 mi

Location rating

5.9

Nearest Airport

Cancun

Distance to airport

10.1 mi

Rooms

Check-in
Check-out

Standard Rooms

$22+

Bed type
Provider
Nightly
Unknown
$22 per night
Unknown
$22 per night
Unknown
$23 per night
Unknown
$25 per night
Unknown
$26 per night
Unknown
$26 per night
Double bed
$26 per night
Double bed
$26 per night
Unknown
$27 per night
Unknown
$27 per night
Unknown
$28 per night
Unknown
$29 per night
Unknown
$29 per night
Unknown
$29 per night

Reviews

Pros

Cons

Traveler rating

13
30
11
2
0

Time of year

Traveler type

Show reviews that mention

+
ac worked in 4 reviews
ado bus station in 6 reviews
comfy bed in 17 reviews
desperately trying in 2 reviews
good food in 14 reviews
good in restaurant in 15 reviews
good location in 21 reviews
hot water in 14 reviews
inquired in 3 reviews
nice pool in 24 reviews
restaurant service in 9 reviews
ride min in 12 reviews
size room in 6 reviews
staff were helpful in 50 reviews
value for money in 13 reviews
wifi in room in 46 reviews
  • Excellent
    Sep 2019
    10.0

    Good service!

  • Good
    Jul 2019
    7.1

    Good food , pool was ok although the sun loungers have seen better days . Decent enough room with air con

    The picture of the poolside loungers must be very old . Shower was poor

  • Mediocre
    Jun 2019
    2.5

    The neighborhood isn’t safe and I almost got robbed around 9 pm. The staff are helpless and I barely receive any information about the tours and activities.

    There is NO hot water and WIFI at the room. Only at the recipient!!! So every time I want to use WiFi I have to go to the reception. The towels and the bed sheet aren’t clean and I asked to change them. Finally, the last day, the receptionist came inside my room without permission!! He told me I have to go out now!!! I told him it’s 12 pm right now, give me 10 mins. I went to the reception at 12:20 pm and he wanted to charge me late fee!!! I said no and he locked the entrance door and call the police on me. 30 mins later, desperately he let me go without charge. DO MOT BOOK

  • Good
    Jun 2019
    7.9

    Located at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces. Traditional architectoral style. Internet was good.

    Hardly warm wáter from the shower.

  • Good
    Apr 2019
    6.3

    Ok value for money, the bathroom was spacious and the shower nice and hot. Nice big room too. I really appreciated the guard, he took care of me when a group of guys were harassing me a little bit and carried my luggage. It's also a quiet hotel.

    Rooms weren't very clean and the check-in was chaotic and slow. Restaurant understaffed and super average. Worst is the location though, dangerous area. And the swimming pool is empty!! So that was a big disappointment in the hotness of Cancun. Wouldn't stay again.

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About

Overview

With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 10-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.0 Good

based on 121 reviews

7.5

Cleanliness

7.0

Comfort

7.8

Staff

7.3

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Pets allowed on request. Charges may apply.
Increased accessibility
Business center
Internet
Concierge service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Hairdryer
Cable or satellite TV
Air-conditioned
24hr front desk
Airport shuttle (surcharge)
Free parking
Pool table
Designated smoking area
Storage available
Terrace/Patio
Linens
Towels
Library
Additional toilet
Bottle of water
Breakfast in the room
Desk
Dining area
Dining table
Entire unit located on ground floor
Fire extinguisher
Flat-screen TV
Free toiletries
Fruits
Inner courtyard view
Key access
Newspapers
Non-feather pillow
Outdoor furniture
Pants press
Parking garage
Plunge pool
Pool towels
Pool view
Private bathroom
Private parking
Quiet street view
Safety deposit box
Shampoo
Shower
Socket near the bed
Street parking
Telephone
Tile/marble floor
Toilet
Toilet paper
Toothbrush
TV
Upper floors accessible by stairs
Walk-in shower
Wardrobe or closet
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Packed lunches
Tour desk
Wake-up service
Board games/puzzles
Pay-per-view channels
Public bath
Shuttle service (additional charge)
First-aid kit
Contactless check-in/check-out
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Process in place to check health of guests
CCTV in common areas
CCTV outside property
Hand sanitizer in guest accommodation and key areas
Kids' pool
No single-use plastics
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Child pool
Express check out
Safe
Coffee shop

FAQs when booking at Hotel Hacienda De Castilla

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Does Hotel Hacienda De Castilla offer free parking?

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Does Hotel Hacienda De Castilla have a pool?

Photos

All Photos (15)
Bedroom (2)
Pool (2)
Restaurant (6)
Bathroom (1)

Location

Most Popular Landmarks

  • Iglesia cristo rey 0.9 mi
  • Parque Las Palapas 1 mi
  • Parroquia de Cristo Resucitado 2.7 mi
  • Torre Escenica 3 mi
  • Playa Langosta 3.3 mi
  • Playa Tortugas 4.2 mi

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