Services and conveniences
Bathroom
Basics
Accessibility and suitability
Dining
General
Parking and transportation
Media and entertainment
Kitchen
Pool
Laundry
Bedroom
Workspace
Things to do
Outdoor
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food at Hotel Hacienda de Castilla?
The hotel offers delicious food with a lot of options, including the popular arrachera dish. The breakfast provides a variety of food options, and the staff is friendly.
Are the beds comfortable at Hotel Hacienda de Castilla?
The hotel provides comfy beds, ensuring a good night's sleep in a quiet location.
Is parking available at Hotel Hacienda de Castilla?
Yes, the hotel offers free parking, providing convenience for guests with vehicles.
What are the main concerns about Hotel Hacienda de Castilla's location?
Some guests have expressed concerns about the location, mentioning that the neighborhood makes them feel unsafe.
When is the best time to visit Hotel Hacienda de Castilla?
The low season is in January, while the high season is in October. It's advisable to plan your visit accordingly to enjoy the best experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Room 211
Several guests reported discomfort and unpleasant odors in room 211, so it's advisable to request a room away from this particular location.
Consider Bringing Your Own Toiletries
Some guests mentioned that the provided toiletries were not up to standard, so bringing your own might be a good idea.
Be Prepared for Neighborhood Safety Concerns
Several guests expressed feeling unsafe in the neighborhood, so it's important to be cautious and aware of your surroundings when staying at this hotel.
Check Room Door Security
Some guests raised concerns about the security of the room doors, so it's recommended to ensure that the room door is secure upon check-in.
Prepare for Complicated Check-In Procedures
Some guests found the check-in process to be cumbersome, involving multiple forms and a lengthy Wi-Fi password, so be prepared for this upon arrival.
Consider Bringing a Travel Adaptor
While the hotel lent a travel adaptor to a guest, it's advisable to bring your own to ensure you have access to power outlets.
Be Mindful of Noise Levels
Some guests reported noise disturbances, so it's advisable to pack earplugs in case of any disruptions.
Verify Internet Access
Several guests experienced issues with the internet, so it's important to verify the availability and quality of the Wi-Fi if it's essential for your stay.
Take Caution with Valuables
As one guest mentioned a lack of a safe in the room, it's important to take precautions with valuable items during your stay.
Manage Expectations for Breakfast
Some guests were disappointed with the breakfast options, so it's advisable to have realistic expectations regarding the included breakfast.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
|---|---|
High season | July |
Average price (weeknight) | $27 |
Average price (weekend night) | $36 |
Value for money | 8.2 |
|---|---|
Distance to city center | 1.3 mi |
Nearest Airport | Cancun |
Distance to airport | 10.1 mi |