Good to know
Value for money
Distance to city center
Distance to airport
|"Delicious food and wonderful room service!"||(in 4 reviews)|
|"Very helpful and courteous staff"||(in 14 reviews)|
|"Nice staff Lovely pool 25 min walk to centre and ado bus station."||(in 5 reviews)|
|"The room smelled like mildew."||(in 3 reviews)|
Time of year
Show reviews that mention
|ac worked||in 4 reviews|
|ado bus station||in 6 reviews|
|comfy bed||in 17 reviews|
|desperately trying||in 2 reviews|
|good food||in 14 reviews|
|good in restaurant||in 15 reviews|
|good location||in 21 reviews|
|hot water||in 14 reviews|
|inquired||in 3 reviews|
|nice pool||in 24 reviews|
|restaurant service||in 9 reviews|
|ride min||in 12 reviews|
|size room||in 6 reviews|
|staff were helpful||in 50 reviews|
|value for money||in 13 reviews|
|wifi in room||in 46 reviews|
Good food , pool was ok although the sun loungers have seen better days . Decent enough room with air con
The picture of the poolside loungers must be very old . Shower was poor
The neighborhood isn’t safe and I almost got robbed around 9 pm. The staff are helpless and I barely receive any information about the tours and activities.
There is NO hot water and WIFI at the room. Only at the recipient!!! So every time I want to use WiFi I have to go to the reception. The towels and the bed sheet aren’t clean and I asked to change them. Finally, the last day, the receptionist came inside my room without permission!! He told me I have to go out now!!! I told him it’s 12 pm right now, give me 10 mins. I went to the reception at 12:20 pm and he wanted to charge me late fee!!! I said no and he locked the entrance door and call the police on me. 30 mins later, desperately he let me go without charge. DO MOT BOOK
Located at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces. Traditional architectoral style. Internet was good.
Hardly warm wáter from the shower.
Ok value for money, the bathroom was spacious and the shower nice and hot. Nice big room too. I really appreciated the guard, he took care of me when a group of guys were harassing me a little bit and carried my luggage. It's also a quiet hotel.
Rooms weren't very clean and the check-in was chaotic and slow. Restaurant understaffed and super average. Worst is the location though, dangerous area. And the swimming pool is empty!! So that was a big disappointment in the hotness of Cancun. Wouldn't stay again.
With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 10-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 121 reviews
Value for money
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Most Popular Landmarks
- Iglesia cristo rey 0.9 mi
- Parque Las Palapas 1 mi
- Parroquia de Cristo Resucitado 2.7 mi
- Torre Escenica 3 mi
- Playa Langosta 3.3 mi
- Playa Tortugas 4.2 mi