Services and conveniences
Basics
Bathroom
Dining
Accessibility and suitability
Laundry
General
Things to do
Health and safety
Parking and transportation
Media and entertainment
Outdoor
Workspace
Family friendly
Pool
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The low season is in September, and the high season is in March.
How is the quality of the beds at Hotel Plaza Kokai Cancún?
The beds are extra-long and comfortable, offering a good night's sleep.
Is parking available at the hotel?
Yes, the hotel offers free parking and street parking for guests.
What can I expect from the food quality at the hotel?
The hotel provides a restaurant and bar/lounge with good breakfast options and friendly staff.
How is the cleanliness and customer service at Hotel Plaza Kokai Cancún?
The hotel is clean, with daily housekeeping, and the staff is helpful and accommodating.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Street Noise
Some guests reported noise disturbances from traffic and outside lights when staying in rooms facing the street. Consider requesting a room away from the main road to ensure a quieter stay.
Check Room Amenities
Several guests mentioned the absence of a fridge in the room. If this is essential for your stay, it's advisable to confirm the availability of specific amenities before booking.
Consider Bringing Earplugs
A few guests noted that hallway noise was audible from their rooms. Packing earplugs might be helpful for light sleepers or those sensitive to noise.
Verify Wi-Fi Reliability
Some guests experienced intermittent Wi-Fi, so if a stable internet connection is crucial, it's recommended to inquire about the Wi-Fi quality or consider alternative connectivity options.
Explore Nearby Dining Options
The hotel's proximity to restaurants and a supermarket was highlighted positively by guests. Consider exploring these nearby dining options for convenience and variety.
Request Room Maintenance
A few guests encountered maintenance issues such as dripping ceilings and plugged sinks. It may be beneficial to promptly report any room maintenance concerns to the staff for resolution.
Inquire About Additional Room Supplies
Some guests reported shortages of towels and bed sheets. It might be helpful to confirm the availability of these supplies, especially for larger groups or extended stays.
Utilize the 24-Hour Reception
The round-the-clock reception was praised for its helpfulness. Take advantage of this service for any inquiries or assistance during your stay, regardless of the time.
Consider Bringing Toiletries
A couple of guests mentioned a lack of certain toiletries, such as hand towels and glasses. Bringing along these items could enhance your comfort during your stay.
Manage Expectations for Pool Use
While the hotel offers a pool, some guests found it to be dirty or unusable. It's advisable to set realistic expectations regarding the pool facilities.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | March |
|---|---|
High season | July |
Average price (weeknight) | $47 |
Average price (weekend night) | $42 |
Value for money | 8.1 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | Cancun |
Distance to airport | 9.5 mi |