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The staff were fantastic and enthusiastic!
Maybe a little more urgency in getting the small elevators back up and running as the stairwell is Emergency only.
Nice and helpful people, very good food (with one exception)
Slow elevators, horrible Japanese restaurant
The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.
The front desk staff they don't have empathy.
Some of the staff people were very nice.
1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.
The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.
I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.
On Mexico’s East Coast, Cancun is one of the world’s most sought after tourist destinations. The Iberostar Cancun offers a five-star, all-inclusive resort is found in the heart of the city’s “hotel zone”, just 15 minutes away from the airport.
The award-winning resort features 426 total rooms with the majority having a view of the ocean. Even some standard rooms can include a balcony overlooking the ocean. Room amenities include free wireless Internet access, DVD player, coffee maker, and daily minibar service. The Iberostar also has 82 villas and five suites for more space and extra amenities.
There is no shortage of things to do around the resort. Events happen throughout the day and range from children’s activities at the Star Camp to nightly shows in the theater. The hotel has a whopping ten pools for guests to choose from and enjoy. Active guests can choose from a plethora of sport options, including archery, tennis, and golf.
Naturally, the hotel’s all-inclusive option includes plenty of food and beverage. With five distinct restaurants and six different bars, guests do not have to worry about getting bored with the food. The options span the globe including classic Japanese hibachi, classic French cuisine, and authentic Mexican food can all be had on the plan. Among the bars is the La Perla Swim-up Bar, allowing guests to sip their favorite tropical cocktail in the pool.
The Iberostar Cancun excels in offering award-winning comfort and accommodations in the middle of the Hotel Zone.
based on 8,199 reviews
Things to Know
- Nice building
- Friendly service
- Friendly atmosphere
- Recreation staff is nice
Policies vary by room type and provider.
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Reviews about Iberostar Cancun
Most Popular Landmarks
- Museo Maya de Cancun 0.3 mi
- Playa Delfines 0.5 mi
- El Rey Ruins 0.5 mi
- Kukulcan Plaza 2.6 mi
- Playa Marlin 2.7 mi
- Acuario Interactivo 3.1 mi