Pros (+) We were very pleased with every aspect our stay at the Iberostar Cancun.
5 stars
Iberostar Cancun
Boulevard Kukulcan, Km. 17, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 881 8000Photos of Iberostar Cancun
Overview
On Mexico’s East Coast, Cancun is one of the world’s most sought after tourist destinations. The Iberostar Cancun offers a five-star, all-inclusive resort is found in the heart of the city’s “hotel zone”, just 15 minutes away from the airport.
The award-winning resort features 426 total rooms with the majority having a view of the ocean. Even some standard rooms can include a balcony overlooking the ocean. Room amenities include free wireless Internet access, DVD player, coffee maker, and daily minibar service. The Iberostar also has 82 villas and five suites for more space and extra amenities.
There is no shortage of things to do around the resort. Events happen throughout the day and range from children’s activities at the Star Camp to nightly shows in the theater. The hotel has a whopping ten pools for guests to choose from and enjoy. Active guests can choose from a plethora of sport options, including archery, tennis, and golf.
Naturally, the hotel’s all-inclusive option includes plenty of food and beverage. With five distinct restaurants and six different bars, guests do not have to worry about getting bored with the food. The options span the globe including classic Japanese hibachi, classic French cuisine, and authentic Mexican food can all be had on the plan. Among the bars is the La Perla Swim-up Bar, allowing guests to sip their favorite tropical cocktail in the pool.
The Iberostar Cancun excels in offering award-winning comfort and accommodations in the middle of the Hotel Zone.
Latest deals for Iberostar Cancun
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Iberostar Cancun
- Private beach
- Water sport facilities (on site)
- Outdoor pool
- Infinity pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tennis
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Things to do
- Gift shop
- Eco tourism
- Game room
- Golf
- Archery
- Evening entertainment
- Beauty salon
- Table tennis
- Water park
- Pool table
- Water sport facilities (on site)
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Private pool
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Coffee machine
- Dining area
- Dining table
General
- Family rooms
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Solarium
- Telephone
Accessibility and suitability
- Designated smoking area
- Private entrance
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Adapted bath
- Upper floors accessible by elevator
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
Family friendly
- Babysitting or child care
- Child pool
- Kids' club
- Playground
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Clothes rack
- Wardrobe or closet
Fitness
- Fitness center
- Tennis
Workspace
- Desk
Health and safety
- Daily housekeeping
Reviews of Iberostar Cancun
8.1
Very good
499 verified ratings
Wonderful
281
Very good
74
Good
50
Okay
26
Fair
24
Mediocre
12
Poor
32
Summary of reviews
Pros (+)
Cons (-)
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.1 out of 10
192 reviews
8.1 out of 10
3 reviews
9.9 out of 10
2 reviews
All reviews
Pros (+) Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Cons (-) No top shelf alcohol choices.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the room amenities at Iberostar Cancun?
The rooms at Iberostar Cancun include free wireless Internet access, DVD player, coffee maker, and daily minibar service. Some standard rooms even feature a balcony overlooking the ocean.
What activities are available for children at Iberostar Cancun?
Iberostar Cancun offers children's activities at the Star Camp, a child pool, and a kids' club, ensuring that young guests have plenty of entertainment options.
Is there a variety of dining options at Iberostar Cancun?
Iberostar Cancun offers five distinct restaurants and six different bars, providing a wide range of global cuisine options, including classic Japanese hibachi, classic French cuisine, and authentic Mexican food.
What are the nearby attractions to Iberostar Cancun?
Nearby attractions to Iberostar Cancun include Museo Maya de Cancun, Playa Delfines, El Rey Ruins, Kukulcan Plaza, and several other points of interest, offering guests a variety of activities to explore.
What are the safety and cleanliness measures at Iberostar Cancun?
Iberostar Cancun has implemented various safety measures, including daily housekeeping, contactless check-in/check-out, face masks for guests, physical distancing rules, and enhanced cleaning protocols to ensure a safe and clean environment for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Take Advantage of the All-Inclusive Dining
Guests appreciated the variety of dining options available, including Japanese hibachi, classic French cuisine, and authentic Mexican food. Make sure to explore the different restaurants and bars included in the all-inclusive package.
Explore Nearby Attractions
The hotel is conveniently located near several attractions, such as the Museo Maya de Cancun, Playa Delfines, and the El Rey Ruins. Consider planning a visit to these nearby sites during your stay.
Consider Upgrading to a Villa or Suite
For extra space and additional amenities, consider upgrading to one of the 82 villas or five suites available at the resort, as mentioned by some guests.
Participate in Daily Activities
The resort offers a wide range of activities throughout the day, including children’s activities at the Star Camp and nightly shows in the theater. Take advantage of these offerings to enhance your experience.
Be Mindful of Restaurant Reservations
Some guests experienced challenges with restaurant reservations, particularly for specialty restaurants. It's advisable to plan and secure reservations in advance to avoid disappointment.
Check the Wi-Fi Connectivity
Several guests mentioned issues with Wi-Fi connectivity inside the rooms. If reliable internet access is important to you, consider confirming the Wi-Fi strength in the room before your stay.
Plan for Potential Maintenance Issues
A few guests reported maintenance issues in their rooms, such as malfunctioning electrical outlets and bathroom fixtures. It may be helpful to inspect the room upon arrival and promptly report any issues to the staff.
Take Note of Seasonal Variations
Consider the high and low seasons when planning your visit. Some guests recommended visiting during the low season in September for a potentially quieter and more relaxed experience.
Stay Informed About Medical Services
While the hotel advertises medical services, some guests reported challenges in accessing basic medical supplies on-site. It's advisable to inquire about the availability of medical supplies and services upon arrival.
Location
Boulevard Kukulcan, Km. 17, 77500 Cancún, Quintana Roo
What's nearby
- Iberostar Cancun Peninsula Convention Centre186 yd
- Iberostar Golf Club Cancun245 yd
- Playa Delfines0.5 mi
- El Rey Ruins0.5 mi
- Spa at The Royal Sands2.3 mi
- Kukulcan Plaza2.6 mi
- La Isla Shopping Mall3.1 mi
- Poliforum Benito Juarez4.2 mi
- Cancun Golf Club at Pok Ta Pok4.8 mi
- CoCo Bongo Cancun5 mi
- Hard Rock Cafe Cancun5 mi
- Cancun Convention Center5.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Iberostar Cancun
Low season | October |
|---|---|
High season | December |
Average price (weeknight) | $345 |
Average price (weekend night) | $317 |
When to book a room at Iberostar Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Iberostar Cancun
FAQs when booking at Iberostar Cancun
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Value for money | 7.8 |
|---|---|
Distance to city center | 6.9 mi |
Nearest Airport | Cancun |
Distance to airport | 6.6 mi |