Waltham Hotels

Restaurant was great. Like having a mini fridge and microwave in the room. Staff were friendly. Very small bathroom and toilet was really low to the ground.

I enjoyed the continental breakfast was excellent. The bathroom tub held water in the tub. Other than that, I enjoyed my stay.

View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to

Wonderful place

Good price and clean and friendly service.

Ist should be normal to use WLAN for free. Noisy room next to elevator.

Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.

Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.

Not a detail was missed. Truly a 5-star experience!

Location.

This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.

The staff at the back hotel bar was friendly, excellent and accommodating when the kitchen was about to close in 5 minutes. He even offered to get Guinness on tap from the front bar the Last Hurray. Rooms were clean and they were able to accommodate us with a better view. Bed is comfortable and linens are nice thread count. Decor is classic, wood paneled, gold, red and mustard yellow-- and reminded us of Stephen King's The Shining (where the film was made). Wifi is not included if you book through a third party-- they should change this policy as a courtesy. Drainage in tub was a little slow but this is true of most Boston older buildings.

Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.

For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.

The staff went above and beyond to make sure that I had everything that I needed. Everything was clean and beautiful.

Location, facilities Nothing

Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.

Location, next to many "sights" within walking distance and the entrance to the metro line just across the street that can take you almost anywhere. Also a host of dining options in the neighborhood. Rooms were updated but on the smaller side for the price paid. All the staff was courteous and helpful, including everyone. The size of the room, felt cramped. Didn't include free wifi, but the paid version was pretty reliable. Don't know if it was the case in the neighborhood or just the hotel, but the water had an odd taste to it.

Bathroom was pretty small.

Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).

Gym - small

Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room

Rooms were clean, Staff pleasant. Nice gym. Love the security card elevator feature. Should be in all hotels. Elephant castle is always pleasant. I didn't like that my room didn't have an ironing board & safe. In my opinion those two should be a no brainier & standard.

The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.

The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.

Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty

Location, location, location. From here it is an easy walk to many fine restaurants, shopping, or for researchers, the NEHGS or the Boston Library (which doubles as an art museum). Little further for the Freedom Trail, but doable if you are used to walking. If you just want to rest and watch the world go by, the Commons is right across the street and at least during the day very safe and family friendly. Caught a late flight but they were more then helpful in storing our luggage and assisting in getting a ride to the airport.

We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.

Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.