Cape Town Car Rentals

Cons: At arrival after a long wait, customer service was unhelpful and even denied my credit card covered insurance (I have a platinum card that includes coverage) I then showed my own insurance but they still said I had no option but to buy additional insurance, I've never heard this. Then was told the car wasn't ready and still had to wait. Upon returning the car customer service again was rude, slow and extremely picky charging for any small thing they could.

Cons: It was not the car I reserved. Our luggage didn't fit at all. Luckily they had another car in the same class that was the one I reserved, but a bit of hassle to get it swapped. Also I got charged for a second driver when the booking said I wouldn't. Lastly it was a bit confusing as I thought I signed up for the insurance through the booking online and then when I got there I has no insurance through the reservation. Tricky.

Cons: Nothing was wrong with the car or service, the only thing I could suggest is letting the renters know about the spare tire in case of emergencies.

Cons: The buttons too open and close windows

Cons: nothing

Cons: My credit card company provides insurance coverage for car rentals. Hertz told me to purchase their insurance or they will place a "hold" on my credit card for the FULL VALUE of the vehicle USD 12,000! After a week I am still waiting for the final bill and the explanation for the extra charges they tacked on.

Cons: They made wait 1,5 hours for car that was the one we booked!! We will never use Hertz again!!!!

Cons: I usually waive insurance because I've never had an issue with driving. However, in South Africa, waiving insurance means they put the entire value of the car on your credit card as a deposit. So I ended up paying for insurance (and not needing it) rather than carrying such a huge amount on my credit card. Apparently you can avoid that with a letter from your bank - but that was not clear ahead of time and after having rented in many countries, this was a first.

Cons: Never actually rented the car. After waiting 3 hours (arrived at 9am) for a car, we decided to cancel a reservation. Multiple other people cancelled as well. Staff were friendly, but disorganized and had zero concept of time to expect car.

Cons: I have ordered a mid sized car but none was available so they gave me a large 8 sitter which was hard to drive and hard to park.

Cons: The rental was done by Thrifty. They did not have the car that we reserved at the time we arrived. They gave us an upgrade, but wanted it back the next day. We were driving four hours East and the car could not be picked up. So we arranged to have it picked up at our next stop 2.5 hour away at the air port. That morning I received a call and arranged that we could exchange the car between 5-6 pm at the house. We had to go out of our way to be back at the hotel at 5 we waited until 5:45 gave them a call and they said that they would send someone out, it would take 2.5 hours. We had dinner reservation at 6:30 so that didn't work They finally answer the phone, and said they were too busy to answer the phone. The next day we gave up and drove the car back to the airport to return the car. Phone Call = $50 Time lost from our vacation = 5 hours Last time renting from Thrifty or Dollar

Cons: My car wasn't read at time of rental, there was an issue booking through Kayak as a third party booking service. As a result, instead of having an SUV, I was given a base model pick-up. Dollar was very good about changing it out the next day, but only after I had to make several phone calls and be available for an exchange, which impacted the plans for my vacation. Lastly, I have a charge on my credit card that occurred several days after my issue free return, for which I have been unable to get an answer for. Tank was full, no tickets, and no other issues upon return, so I an still waiting to learn why I have an extra charge.

Cons: Poor courtesy (no smile etc.) Car was smaller than anticipated: we booked a car for 5 adults and I would say we received a car for 4 adults or 2 adults+3 children at best. No GPS available for rent.

Cons: no cars, horrible service

Cons: Despite having topped off the tank before returning the vehicle we were charged for an additional 13 liters of petrol. I'm not entirely sure how driving 190 KM in a Chevy Aveo we could have used 38 liters of gas...In the future I am avoiding this company.

Cons: The service was terrible at the Cape Town office. When I arrived to pick up the car, there was a line going out the door from the rental office because they did not have any cars at that location. They told me to pay and wait, which I did. After 5 hours of waiting, they tried to give me a worse car than I had paid for. The only way to get the actual car for which I had paid was to come back the next morning, which I unhappily did.

Cons: Kayak allowed me to reserve a car at 7am. However, when I arrived at the pick-up location, they said the car wouldn't be ready until 9 or 9:30. The agent was pretty rude and said my only options were to wait or take a cab to the airport and pick it up there.

Cons: Wait at car pick-up Dinky car felt like a toy car on the highway

Cons: First car broke down. The replacement car was satisfactory.

Cons: When I picked up the car, Avis asked me to note every scratch on the car. This made me nervous, because I cannot control if someone parks next to me and opens their door into the car making a small scratch. Luckily, during our 12-day rental this did not happen. But when I returned the car, Avis was very, very focused on every little tiny scratch again, and they made me feel like they might charge me for scratches, even if I did not make them. They should allow for normal small scratches without making the customer feel threatened.

Cons: the booking was canceled. I'll avoid kayak from now on unfortunately because of the use of a company like cartrawler.

Cons: Long line at pickup.

Cons: The rental agents english was poor. He added a ton of unmentioned extra costs.

Cons: Another driver hit our rental car while in Madrid. Thrifty kept over 500 Euros for the damage until the other driver's insurance. I have been calling and emailing Thrifty Madrid for 2 months and have not yet spoken to a human being, even though the insurance claim was already paid.

Cons: I needed some help when I accidentally locked my keys in the truck of the vehicle. I realize this is my fault, but the staff lied and told me someone was en route to assist me. Further they told me I would receive a call from the manager. Nearly two hours after requesting emergency assistance, I received a call wherein I learned that Thrifty in SA does not unlock cars and I would have to do it myself. Thanks! I would have loved to have that information two hours prior. Foreign country, unusual circumstances, unhelpful/rude lying staff. Will not rent here again.

Cons: It was old, scratched, dented and not very clean. The back lock was broken.

Cons: Had to go into my home e-mail to print off confirmation as they said LDW insurance was mandatory and they wanted proof i had a contract without taking the insurance. No final paperwork was provided at the airport and I will have to check my credit card receipts to confirm the deposit was refunded.

Cons: At the pickup time the car was not available. 5 other consumers also waiting for their cars. Our car arrived after 1,5 hours waiting. Thats very poor!!!

Cons: They inspected the car and noticed something that had been there prior to our rental agreement. And we were forced to pay it.

Cons: Limited opening hours on a Sunday (only until 3pm) and no ability to leave car after hours.

Cons: Inconvenient drop off time. The office closes by 3pm on the weekends.

Cons: I got an unknown charge on my credit card without any explanation.