Audio Visual Equipment lacking content and features. No connection ability for noise cancellation pods
DL482 did not wait for about 10 of us including a mother and 3 children when we were in the same terminal on DL486, where we were switching from waiting for a jet bridge fix, to moving to a neighboring gate. I understand taxiing delays are ok either but man. We only needed 5 more minutes. DL482 did not adjust from their times at all. This was my first time with Delta.
DL486 could not get to the gate due to jet bridge malfunction. We moved gates. The connecting flight of LAX to MCO was not communicated with. Even though we were in the same terminal, DL482 left without about 10 of us, including a mother and her 3 children. I got to the gate at 7:34 am which is past the 7:20 am last call for a 7:35 am departure. Had they waited 5 minutes, all of us would have made it on board.
The wait in the tunnel to enter the plane was too long. The counter personnel, specially ''Israel'' was really not welcoming considering Delta Standards. Other than this everything was good overall.
Both legs on the way were smaller planes, each had a mechanical issue causing a delay
Delta exceeded my expectations! I am beyond satisfied. Thank you!
Flight was on time! That's the most important thing for me.
Delayed flight. Dirty seats, dirty seat belts with food stuck on it from previous passengers maybe. No one cleaned the seats or flight.
The flight was delayed and knowing I was going to miss my connection, nothing was done proactively to try and get me rebooked. It was an act of congress to do so. This is not on the crew, but on the experience itself
The food was terrible especially for a 15 hour international flight. The crew was unpleasant as well.
My first time in business class The in flt staff was outstanding in every aspect of service, the food was amazing, the business seat space made the 11 hour journey easy peazy
It was good, but always can be better. The airplane was old.
I always travel on Turkish Airlines but seriously I am I am considering to change because this is not the first time that the flight attendant are rude and they dont help. I asked for cold water with ice 5 times and I got water with no ice and this is not the first time to ask for something and you dont get it. Also I noticed this behavior only towards people who are not turkish.
There were not enough extra leg room options to purchase. Also the seat Infront of mine was broken and the gentleman literally laid back into my lap for the whole trip. This was the most uncomfortable trip I have ever been on
A lot of things can be done to improve in flight experience
Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
Spent over $20k on for business class tickets from DFW. They used a very old Boeing 777 with old Business class cabin which was unclean and stained seats. On a route they normally operate the modern Boeing 787. The cabin heat was set to hot for 11 hours. On the IST LHE route the business class experience got even worse. They operate an even older Airbus A330 where trip was falling apart, seat recline did not operate and the whole experience left us hugely disappointed. Next time we likely will shift to better quality product which stands up to their hype. Turkish need to relook at their fleet plans and not use their worst assets of perceived week markets such as Pakistan.
Make sure to request a vegetarian meal in advance. They printed out menus for all passengers with the options but by the time they were halfway through (for breakfast and dinner), the vegetarian options were already all taken.
Very good except the boarding process too forever and wasn’t organized by group. I had a heavy pack or I wouldn’t have minded. I was in business. There were no audible announcements in the waiting area about boarding and everyone packed into the boarding area. Then boarding stopped for a long time but the staff made no announcements to update waiting passengers about the holdup. The flight was good after we got on.
This is the first and last time I will be traveling Turkish airlines. The flight was delayed three times. Second time we sat on the aircraft for approximately an hour and a half. Initially told that the delay would only be 15 minutes then no explanation thereafter except that we were deboarding. We missed our connecting flights to Zimbabwe, and had to pay for a overnight hotel stay in addition to paying for a new tickets to our get to our final destination. They allowed us to order food from the airport food court but only from fast food and even that they limited the menu items we could select. I would some to contact me about the refund on the hotel and the connecting flight!
Return Premium Economy section to the smaller section with comfortable seats. Add internet, upgrade the meals, and upgrade/update the Movies and Music onboard.
Did not like the check in guy quibbling over a couple pounds at the luggage weigh in
Boarding was 2 hours late and then we were delayed another 5 hours on the tarmac. I'm sure the crew were also tired, but some of them were rather snappy. The special dinner I ordered was not served, and they only served a tapas box on takeoff and breakfast before landing. That was disappointing in premium economy. However United was good at rebooking my connecting flight.
It was pretty good, they give a small blanket, neck pillow and earphones. The only bad thing was not big enough leg room for your bag and feet. They gave us a snack, dinner, and breakfast on flight and food was good considering it was on a plane
Just having a little bit more legroom would've been nice.
We paid extra to check our bags ($90*2=$180) but our luggage remained in Frankfurt. VERY DISAPPOINTED as we were promised that our luggage would go to our destination. We had to pay 90€ to take a taxi back to the airport in Split the next day to get our bags so we would not miss our next step on our trip. We think we should be reimbursed for our checked bags. How can we coordinate this?
This is related to my second leg of the flight, from Washington DC to SFO. I understand things happen, but I got home at 3 am for a 12:59 am landing. I live 10 min from the airport. Bridge breaks when a few rows of the plane are off? Maintenance didn’t catch that?
Staff on the plane was incredible. Check-in was very complicated with no staff to help at the airport. I was charged for a second bag even though my ticket says 2 bags are free
Staff could’ve been a little more cordial. The men were much more friendlier than the women. My daughter and I also missed the 2nd to last meal as we were sleeping but that is on us.
The food needs to be improved, up to the standard of the people and the accommodation.
The seat was wet when I came in. Food was just something. And during a whole 11 to 12 hours in the airplane NO WIFI. Was is the point to buy a business ticket if you can be connected to your relatives and your company. Ethiopian used to do that to theirs customers, TECHNICAL ISSUE, WE ARE SORRY….. I am a gold customer for ET. It is very disappointed!
It was a great experience for my first time flying with this airline. I will be flying with them a lot more now. Plane crew was amazing.
The flight was very smooth, however, the quality of food was mediocre.
The TV wasn't working No music for the whole flight from JFK to LOS It was too burring.
Flight was delayed by two hours. This really messed things up because I missed my connecting flight in Addis. I had a meeting in Entebbe which was scrapped because my flight from Addis landed later in the day.
I paid for internet that did not work and had to pay more to have it
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
The use of a domestic carrier without entertainment was disappointing and a let down
There where no ear phones provided and the food needs to improve.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
Old dirty plane but great lie flat seats in business class
Business Class layout was excellent. The seats were not nearly as comfortable as UA, Delta or Air New Zealand (the best). Nor were the controls as flexible. Food was okay but not great. Breakfast pancakes were like cardboard.
Communication not good, too many changes. Three flights were cancelled due to weather and the options were not acceptable. I had to cancel my Canada portion of the trip.
On time and stellar premium class service. Not liking non LCD display in seat backs - miss the convenience of not using your own device.
My flights were all delayed , mostly due to technical issues with AA aircrafts. I had to rebook my trip 4 times . I lost my whole day and finally arrived in LAX around midnight. This was a very bad experience with American airlines , I will always try to avoid flying with them
AA was fine....the overall experience was subpar, but not due to the airline due to broader issues
Delayed and WIFI was not working for most of flight.
The big challenge here was that the inbound flight was delayed, THEN, the aircraft was deemed in need of service, so we had to deplane after being a few minutes away from departure, THEN we had to switch terminals, where another plane in our gate had maintenance issues so we had to change gates again. I am a regular flyer (not on American) so I understand these things happen. The crew was great. The pilot in particular was gracious and understanding and stayed with the passengers the whole time to answer questions and give updates - that was impressive. But the flight was massively delayed as a result, and today I really wanted to be home in time. Sigh The flight was otherwise great.
I am Plstinum Pro snd was standby on earlier flight. They gave seats to people that asked rather than follow standby order. When realized what was happening was too late to get on as no seats left. My scheduled flight was late. Then filled the seat beside me Ruth rude person that they had to move from her original seat
My flight was delayed close to 10 times over the course of the evening. I was originally scheduled to depart at 7:03 PM but did not leave until 12:33 AM, resulting in over 9 hours spent waiting at the airport. The only explanation provided was that the aircraft kept being swapped, with no clear reasoning as to why. Weather conditions at both DCA and Tampa were clear, so that was not a factor. The only accommodation offered was a $12 food voucher, which was entirely insufficient given the length of the delay. Overall, I was completely unsatisfied with this experience. A delay of this magnitude with no meaningful communication or accommodations is unacceptable, and I would have expected much more from American Airlines in terms of customer care.
