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Rooms Make yourself at home in one of the 47 individually decorated guestrooms, featuring iPod docking stations and minibars. Your pillowtop bed comes with down comforters and Frette Italian sheets. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Amenities Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge). Dining Enjoy Italian cuisine at La Sibilla, a fine-dining restaurant which features a bar, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM. Business, Other Amenities Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Pros: very good presentation
Pros: If you ask, the Chef will prepare the best Venezuelan dishes you could ever ask for :-)
Our vibrant Caracas hotel is just 50 minutes away from the International Airport. Located in La Castellana, one of the most exclusive business sectors of the city, the hotel is close to Altamira attractions as well as area restaurants, nightlife and boutiques. The Renaissance Caracas Hotel offers 212 luxurious rooms, including 18 suites and 1 presidential suite. Each room is equipped with LCD TVs, cable, high speed internet, a minibar, air conditioning and a safe. The hotel's main restaurant is the Mijao Asian Bistro, which offers an exciting fusion of culinary delights from all over the Far East. Genuine Tandoor ovens from Northern India are blended with exquisite set dishes prepared in Asian Woks, and then served in a relaxed and minimalist style where guests enjoy a one of a kind dining experience in Caracas. Either before or after dining, try the Leaf Lounge bar. This venue offers classical and avant-garde cocktails to enjoy, as well as Tapas with an oriental and Venezuelan flavor.
Pros: Room was comfortable
Cons: When I checked into your hotel on 28 May Bs 30,000,000.00 charged by you against my credit card. This deposit for expenses was never spent during my stay in your hotel and when I checked out on 31 may I was told the full amount would be credited back into my Visa account. TO DATE THIS HAS NOT OCCURRED despite your receptionist telling me it would occur within 3 hrs of check out. PLEASE COULD YOU REFUND MY MONEY AS PROMISED Thank you Nick Marwick
Pros: Nice staff, The hotel is in a quiet area and there are many good restaurants nearby. excellent view from the rooms and nice pool and gym. Nice food in the Resturante, but very expensive for Venezuela and internationally. Ask for Gustavo next time you visit the resturante, he is a very nice and service minded person, and will give you and excellent service.
Cons: We were refused to eat breakfast in the restaurant, even though we had paid for this. We paid for a Suite for 2 people including breakfast and a Club level room also for 2 people including breakfast. We were refused breakfast in the restaurant, but were told that we had to eat in the hotel's lounge at 6th floor, where it was very limited in food and the quality was absolutely miserable, I had to send back an omelette 3 times because they couldn't cook this properly. No possibilities to use toast iron there because it doesn't have them. I complained several times on the poor service, but no one arranged this. during our stay there. We had to have breakfast outside the hotel because of this. Is very disappointed with this and should not happen in such an expensive 5star hotel. :-(
Pros: In general, staff was very professional and polite.
Cons: Staff at the swimming pool is not as efficient as in other areas of the hotel, they forgot to serve a juice that I had ordered and to bring towels to the area
Cons: Dangerous city.
Pros: Staff the best of the best, they always are looking to help and make you feel great
Cons: Breakfast was not included in the price.
Cons: The breakfast wasn't included.
Welcome to one of the finest hotels in the City, the JW Marriott Hotel Caracas. Discover our Caracas hotel, which soars a total of 17 stories into the city skyline while boasting contemporary accommodations blending style and functionality. Located in the financial and business district, this luxurious hotel in Caracas, Venezuela, is also within walking distance to nearby shopping, restaurants and entertainment. Our luxurious Venezuela hotel rooms offer stylish upgrades, including Marriott's Revive® bedding. For dining, the Sur Mediterranean Grill offers a varied menu based on fresh Mediterranean options and an extensive wine list, all in a casually set atmosphere. With over 11,500 square feet of versatile event space, this luxury hotel Caracas can create the perfect setting for a business meeting or social gathering. Experience a world of comfort and luxury that only the JW Marriott Hotel Caracas can offer.
Pros: Overall very clean!
Cons: When dining in the restaurant, the restroom are way far in lobby
Pros: Everything. I traveled with two of my children who were all over 18 years old.
Cons: Everything was great
Pros: Clean, comfortable, good food, great location.
Set in Caracas, 2.6 km from Los Caobos Park, Aital offers air-conditioned rooms with free WiFi and express check-in and check-out. Offering a garden, the property is located within 3 km of Caracas Cable Car. The property is non-smoking and is located 3.2 km from Teresa Carreño Cultural Complex. The units at the guest house come with a seating area. At Aital all rooms are fitted with a flat-screen TV, a private bathroom, and a patio with a garden view. Olimpico Stadium is 3.4 km from the accommodation, while Botanic Garden is 3.6 km away.
Pros: The place was great in a beautiful and safe neighborhood. Juan was very kind and attentionate and the room was lovely!
Cons: Super friendly and hreat help Super food and Coffee wou
Pros: Fantastic place to stay in Caracas, especially considering the ongoing situation. The owners are very friendly and will help you navigate through the city. The place is clean, cozy, quiet and very safe. Has a great bakery nearby and walkable to Sabana Grande metro station.
Pros: My experience in the hotel was great. I felt like I was at home. The services and quality exceedes my expectations. I feel like there was anywhere else in Caracas to stay than over there. I felt safety, loved and cared. Kiss and hugs for Jose Machin and his wife. Desde Brasil!!
Pros: The owner and his wife are two sweet, honest, kind and awsome person. They treated me in the best way ever. I have never seen so much kindness and help all together. I have found a couple of friends more than an host. Also, two brilliant mind, so pleasant to talk with them. I deeply advice his location and hospitality. Great location, beautiful house. I could not have been more satisfied.
Pros: I love Aital so much not only it is clean and tidy and comfortable better than my own house the host couple treat me as an old friend better then a guest they take care of my safety everywhere give me one bar of delicious souvenir chocolate as give dive me to the airport far away free of charge
Pros: Confortable, good price, very kind owners
Pros: The safest house ever you'll find in Caracas. The owner, Jose, is a very kind and helpful man. You'll feel at home. Great room, lovely dogs, you'll definitely enjoy Caracas if you come to Aital. Nothing is bad in here. Melica Bokaie
Pros: The manager, Mr. Machin, was an excellent host and could not do enough to make sure all was well. Spotless and clean, comfortable bed, very safe. A wealth of local knowledge and information. Cannot recommend the property highly enough and would most definitely stay there again. The cook makes the best empanadas in Caracas!!! His dogs are lovely and very friendly.
Rooms Make yourself at home in one of the 181 air-conditioned rooms featuring refrigerators and minibars. Wired and wireless Internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Amenities Take advantage of recreation opportunities including a 24-hour health club and an outdoor pool. Additional amenities at this Art Deco hotel include complimentary wireless Internet access, concierge services, and shopping on site. Guests can catch a ride to nearby destinations on the area shuttle (surcharge). Dining Satisfy your appetite for lunch or dinner at the hotel's restaurant, Ribeira Brava, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Breakfast is available for a fee. Business, Other Amenities Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Pros: Location and neighborhood were excellent. One block of Subway Station and Supermarket. Have a 24 hour pharmacy as CVS one block too. Fast foods as Subway, Wendys, Burger King and very ncie restaurants are in walking distance. Excellent !!!
Rooms Make yourself at home in one of the 55 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided daily. Amenities Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance. Guests can catch a ride to nearby destinations on the area shuttle (surcharge). Dining Satisfy your appetite for lunch or dinner at Roof Pub, a restaurant which specializes in fusion cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily. Business, Other Amenities Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request).
Discover a tropical and peaceful oasis in the heart of the city’s most prestigious commercial and entertainment district. This city icon features an outdoor swimming pool, three floodlit tennis courts and 360° view of the Avila Mountain that takes your breath away. Enjoy a tremendous gastronomic experience in one of the finest restaurants in Caracas, Le Gourmet, and a variety of national and international cocktails at the Caracas Bar. Just a few minutes from the main tourist areas of the city.
Pros: Air conditioning loudly. The room very old, TV remote control didn’t work. TV very old, humidity in the room.
Cons: hospitality is poor..
Cons: the minibar was empty and there was no menu for the in room service
Rooms Make yourself at home in one of the 118 air-conditioned rooms featuring iPod docking stations and LED televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels provides entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Amenities Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Dining For lunch or dinner, stop by iL Pappardelle, a restaurant that specializes in Mediterranean cuisine. Dining is also available at the coffee shop/café, and room service (during limited hours) is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM. Business, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and a 24-hour front desk. Free valet parking is available onsite.
Pros: Everything especially all the staff were brilliant to help us when we needed it. Gave us great advice and tips on where to go and how to be safe. They were so nice to ensure we get a taxi to and from places back safely despite our lack of Spanish. The room was huge with 2 large double beds. The a large bathroom and big shower. Thank you to all the Staff for looking after us. Joe A
Cons: Nothing. Location was near a metro station and the staff gave us free tickets for metro use
Pros: For sure one of the best - if not the best choice in Caracas. Friendly and attentive front desk staff, big rooms, comfy beds.
Cons: Restaurant staff lacked foreign language skills, nothing unusual for Venezuela but a little out of place in a hotel serving international guests
Pros: Generally nice.
Cons: No English Menu at the restaurant. It would be better to put USD prices of the meals to the menu.
Pros: For sure one of the best - if not the best hotel in Caracas Very friendly and attentive front desk staff
Cons: Restaurant staff lacked foreign language skills, nothing unusual for Venezuela but a little out of place in a hotel serving international guests
Pros: I was in Caracas during the electricity cut. The city was in chaos but the Hotel was a save and secure place! The stuff is fully prepared for anything and gives any kind of service you need! I can fully recommend this place for anybody who needs a clean, save and comfortable hotel.
Pros: The staffs are very friendly. They did their best to speak to us in English and the free breakfast is really good
Pros: Highly recommend.
Pros: The staff made so much difference to the stay. They were always welcoming, trying best to cater to the lack of my prowess in Spanish language and trying to sort out any issues that came my way during the stay. On the facilities front the hotel is recently revamped; in fact work on the fitness centre is on, issues with wi-fi are getting sorted. The rooms are very well appointed and the hotel is located very well for business in Caracas. The renovated hotel has also focused on security aspects very well.
Cons: The breakfast needs improvement and few English speaking staff in the restaurant will be helpful.
Cons: They work closely with the government and share hour information with the Maduro police. Very unprofessional. They put my life on risk.
Enjoy exceptional service and a fantastic location at the Venezuela Marriott Hotel Playa Grande in Catia La Mar, Venezuela. Our Venezuela hotel features a variety of on-site restaurants serving everything from tapas to seafood in addition to a large selection of cocktails. Our hotel in Caracas also offers an outdoor swimming pool and a state-of-the-art fitness center with cardiovascular equipment and free weights. Guest rooms at our hotel in Venezuela feature plush bedding, spacious marble bathrooms and spectacular ocean views. Additional amenities include in-room coffee service, laptop safes, mini-refrigerators, LCD cable televisions and work desks with ergonomic chairs. Our hotel features four meeting rooms with over 10,000 square feet of flexible space for a variety of corporate and social events including conferences and weddings. The Venezuela beachfront and Simon Bolivar International Airport are both just minutes away. Book your stay today for an unforgettable Venezuela experience.
Pros: Although there were problems with the power supply,The generators ensured that all worked.As my fiancé is Venezuelan air con.is very important and it was good.
Cons: It is a great shame that because of the problems in Venezuela the food for dinner was very limited.
Pros: It was clean
Cons: Room service menú is poor
Pros: Poor quality at highly priced costs
Cons: Poor all round
Pros: I felt very safe there. Staff speaks perfect English (it's rare for South America). Bed in my room was huge and very comfortable.
Pros: Good hotel for a business trip. Everything can be done from the hotel if going to Caracas. I recommend it
Cons: The food is not very good
Pros: Frankly speaking I am still trying to find something positive...maybe the room...just standard
Cons: Definitely not a Marriott. Had to wait for ages for the lift, most of the machines in the gym are out of order, I took the worst club sandwich of my entire life
Pros: Exceptional service. I was able to check in several hours early despite it being Easter weekend and the hotel was extremely busy. The hotel manager is a very friendly person and was working all day to make sure everyone was happy. He checked on me every 2-3 hours!! Internet worked great and the gym was a pleasant surprise with multiple modern treadmills. Restaurant food was great but very expensive .
Cons: Ordered room service and the bill was 4 times higher than advertised on the menu. No prices at the bar and a glass of white wine cost $70 USD. I presume all of this is from hyperinflation and the current situation in the country. Airport pickup never showed up so I got a taxi to the hotel. Quite distressing to see the locals lined up in the streets waiting for food and was warned by everyone not to walk or run outside however I did manage to run 5 miles in town and along the coast on the second day and encountered no problems whatsoever. Not many tourists in the hotel and all the other guests appeared to be from Venezuela and were very friendly and welcoming.
Rooms Make yourself at home in one of the 102 air-conditioned rooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. 42-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Amenities Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a health club and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site. Dining Satisfy your appetite with international cuisine at Le Nouveau, a fine-dining restaurant which features a bar. Dining is also available at the coffee shop/café. A complimentary full breakfast is served daily from 6:30 AM to 10 AM. Business, Other Amenities Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Free self parking is available onsite.
Rooms Make yourself at home in one of the 242 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless Internet access is complimentary, and plasma televisions with cable programming provide entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls. Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room. Dining Grab a bite at Mr. Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafés. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary breakfast is included. Business, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and express check-out. A roundtrip airport shuttle is complimentary during limited hours.
Pros: Close to the airport. Only that.
Cons: The personnel was not educated, treating the people with bad acttitude . We Lose a lot of time while check in. Didn't received a good comunication.
Pros: Is very clean, safe, close to the airport and very comfortable. Food is really good The bed and pillows are really comfortable.
Cons: I didn’t like that the internet service is really bad. I could not use the service in my room. And is not the first time for me staying in this hotel.
Cons: Bad service.
Pros: Airport bus is really convenient
Cons: Expensive for an old hotel
Cons: There weren’t any fruits at breakfast! I was only arepas and nothing more
Pros: Nice room, good bed, close to the airport , highly secure
Pros: I like everything I experienced including the proximity to the airport, the friendly staff, the bar and restaurant and the great food.
Cons: Nothing. Everything was great.
Pros: Breakfast was very good. The room was clean and A/C worked properly. I did not take the shuttle van from Airport this time, but I did in the past and it works perfect. Staff is so nice and willing to help the guests. The hotel is so convenient since it is very close to the airport, so they should take advantage of that and keep high standards.
Cons: My coffee cup was not clean (lipstick on it!). I think they should replace the towels and bed clothes. Check in could be improved (when I arrived there was only one person at the front desk).
Pros: Very convenient if you need to be close to the airport for an early departure flight.
Cons: Small cockroaches (chiripas) in the toilet. Dirty swimming pool. This hotel is mostly used when you need to get to Maiquetia airport very early in the morning. They should consider offering something better than just coffee for early travellers as the only choice is to get the breakfast included fee.
Pros: I only stayed for one night.
Cons: The area where is located and how expensive it was
Pros: I was good t se that the Eurobuilding still keeping the same quality of services and the staff was very friendly and the transportation back and forward to the airport was good
Cons: Noting everything was ok
Pros: Location and hotel services
Cons: Restaurant service was not the best and overpriced in what they offered, I think they should have choices among the menu.
Offering a fitness centre, Mariani International Tower is located in Caracas, just 2 minutes’ walk from San Luis Rey Square. Free WiFi access is available in all areas. The house will provide you with air conditioning and a full kitchen with a microwave and a refrigerator. The bathroom has a shower. At Mariani International Tower you will find a garden, barbecue facilities and a terrace. Other facilities offered at the property include grocery deliveries and a tour desk. The property offers free parking. If you feel like visiting the surroundings, check out Olimpico Stadium 13 km away and Botanic Garden 6.7 km away. This property is 40 minutes’ drive from Simon Bolívar International Airport.
Pros: There is no breakfast or lunch or dinner, so you have to buy stuff at the supermarket, 10 min. Walk. There is a kitchen to prepare food.
Cons: Including breakfast.
Pros: It was clean , quiet and very safe .
Cons: Very far from city center
Pros: The site Manager was extremely helpful from arrival to departure.
Cons: Nothing to report.
Cons: Wifi could use upgrading; also more light in the main area
Pros: The hosts, Mr. Arnaldo Gamero and the nice lady were very helpful and friendly all the time. The best thing I value about this place is the security, being Caracas one the most violent cities in the world is very difficult to find a place that makes you feel safe, this neighborhood is quite safe, you can even go for a walk with your dog and feel safe, it is also very peaceful and quiet to sleep, no noises from other houses or anything. The WIFI was fast. It's Pet friendly which is perfect for me. I'd like to thank the host for his hospitality, everything was perfect, if we travel to Caracas we would certainly stay here again.
Rooms Make yourself at home in one of the 617 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks. Amenities Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge). Dining Enjoy international cuisine at Jardin Cristal, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee. Business, Other Amenities Featured amenities include complimentary wired Internet access, a business center, and express check-out. Event facilities at this hotel consist of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Pros: Facilities of the hotel were good. Room very clean.
Cons: Staff from reception was useless and their attention was really dissapointing. Took days to get a refund and willingness to sort the problem out was minimum.
Cons: It’s old room
Pros: Location was premium as we were very close to work. The premisses are nice, well mantained.
Cons: The pool oppening hours does not suit the business traveler. The hotel should reconsider it. Also front desk staff were not that well prepared and all requestes took so long.
Pros: Everything was perfect, I like the hotel in general
Cons: Taxis were really expensive.
Cons: Check out problems...I never received final invoice. I paid in US dollars and they told me final invoice in that currency would be sent by email but they didn't.
Pros: The service of the personnel was very good.
Cons: The refrigerator has some problems to cool drinks.
Pros: This hotel is probably the best in Caracas. Had no issues at all during my stay
Pros: Perfect kitchen. Lovely employees.
Cons: Check-Out is very slow and with problems. The credit card terminal working very diffetent way. To receive an invoice is very complicated.
Pros: Location, breakfast was amazing, comfortable bed, great service
Cons: The room was nice. However, the hot tub was broken. I was unable to enjoy the hot tub
Pros: Location, transportation to airport, security
Cons: Uncomfortable bed, Bad service in the restaurant . Bad wifi not connecting in the room
Adjacent to renowned promenades and bustling commercial centers, the gallant Gran Meliá Caracas luxury hotel rises up from Venezuela's pulsating capital city. On display, the flurry of this brimming metropolis: shanty towns cascading down the city's Cordillera de la Costa Mountains; opulent skyscrapers crowding the sky; and boulevards abuzz with cafes, carritos, and Los Caraqueños. From a decadent terrace, you witness it all: the sights, the sounds, the city ornamenting the earth. Welcome to Gran Meliá Caracas Hotel –a beacon of luxury and refinement in the mist of the captivating city. Bathed in elegance, adorned with majestic décor, the 5-star hotel in Caracas is a principal destination for the world's elite, who celebrate the hotel's unequivocal grandeur and international stature. 430 opulent guestrooms, 236 apartments 28 lavish convention centers, a luminous grand foyer, 3 world-class restaurants and a multilingual staff comprise Gran Meliá Caracas' imperial attire. A hotel set in the Sábana Grande quarter, Caracas' bustling commercial, tourist, and leisure district, Gran Meliá Caracas offers its discerning guests an intimate look into this region's eclectic personality. Local attractions include Sábana Grande Boulevard, Plaza Bolívar, El Recreo Gallery, Teresa Carreño Theatre, and Cerro El Avila National Park, all in close proximity; and only 2 blocks north, the Sábana Grande metro station. Experience a luxury hotel in Caracas imbued with the passion of a vibrant metropolis. Only in Caracas; only with Gran Meliá Hotels.
Pros: Location, rooms
Cons: Booking definitely needs to revise the details of the booking ! it said that hotel local taxes can be paid (12%) in the hotel currency (USD). However, once you reach there and you want to pay the 12% = 10.40 USD - they only charge in local currency at not the official exchange rate which comes to 27.000.000 Bolivar which resulted in a deduction of 139 USD from my credit card. Once claimed this - they told me it is a normal situation. THEN THEY DONT ACCEPT USD BILLS IN CASH of the 10.40 USD neither !
Pros: The location is great next to the Mall. The lady at the Front Desk, Cristal spoke good English and was absolutely lovely and did her best to make me comfortable
Cons: Room was not clean - paint on the carpets. I had no towels at all so I called Housekeeping and they did not bring any to the room. I then went personally to Reception to ask for towels and still nothing was delivered to the room. After an hour I packed up to leave the hotel. After that the Manager promised to fix things and changed my room and this time it had towels!!! The WiFi was terrible and you could not access WiFi outside your room, so you could not be in the Lobby, Bar, etc and were confined to your room. My laundry went missing and I only received it just as i was about to literally walk out of the hotel at 2am to catch my flight.
Pros: Bed was confortable Breakfast Good Attention on the restaurant Good cable TV Receptionist on the 2nd day were more helping Room was clean
Cons: Too Expensive The attention of the receptionist on the first day was cold. No water the first night WiFi is an extra cost Gym is an extra cost Receptionists did not notify that I had to pay taxes. So this was a surprise at the moment of checkout and against the clock. This was stressful
Pros: great beds
Cons: nothing worked no AC elevators in the room no not even 1 Chanel in English missing tissues in the toilett just a bad experience + just before arrival I get to know they charge 12 % extra tax that was NOT mention at booking a hidden cost and super expensive room service
Pros: Two years ago was wonderful place for breakfast now is so poor
Cons: So many things
Pros: NICE FACILITIES, VERY FANCY, COMFORTABLE BED, GOOD LOCATION, BATHROOM WAS NICE, GIVEN THE SITUATION OF THE COUNTRY IT WAS NICE TO FIND THE NECESSARY STUFF. THE ROOM WAS SOUND PROOF AND HAD A GOD VIEW. I HAD TO LEAVE A BIT EARLY SO I COULDN'T CHECK OUT THE POOL, BUT IT LOOKED REALLY NICE IN THE PICTURES.
Cons: STAFF WAS NOT THAT NICE, HOTEL SHOULD CHARGE FULL PRICE (INCLUDING TAXES) TO AVOID PROBLEMS. WHEN WE GOT THERE, THEY TOLD US THE A/C WAS NOT WORKING IN ANY OF THE ROOMS AND WHEN I ASKED THEM IF THEY COULD OPEN THE WINDOWS, THEY SAID JUST SAID "NO" FOR SECURITY REASONS AND YET, I SAW SOME WINDOWS OPENED FROM THE OUTSIDE WHEN I WAS LEAVING.
Cons: Falta el agua. Hay agua 3x per día solo. No aceptan tarjetas internacionales. Missing the water. They don't accept any international credit cards.
Pros: good location and the best thing is that there is a shopping mall and restourants near by.
Cons: They exchange your money but with fully different rates
Pros: big bed big rooms nice montain view
Cons: everythinh look nice but nothing worked toilett broken no AC in one of the Towers elevator problems remote controll problem needed to tell them 3 times inspite the promise will be back in 5 min ?? extrely expensive room service this is NOT the Rittz carlton
Rooms Make yourself at home in one of the 119 air-conditioned rooms featuring refrigerators and LCD televisions. Your Select Comfort bed comes with premium bedding. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Amenities Pamper yourself with a visit to the spa, which offers body treatments and facials. You can take advantage of recreational amenities such as outdoor tennis courts and an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, shopping on site, and wedding services. Dining Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 10:30 AM. Business, Other Amenities Featured amenities include a 24-hour business center, multilingual staff, and laundry facilities. This hotel has 4 meeting rooms available for events. Free self parking is available onsite.
Rooms Make yourself at home in one of the 212 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as laptop-compatible safes and desks. Amenities Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool, an indoor pool, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a hair salon. Dining Satisfy your appetite for lunch or dinner at the hotel's restaurant, Zeus, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee. Business, Other Amenities Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the airport to the hotel is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Rooms Make yourself at home in one of the 100 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. Amenities Treat yourself with massages and facials. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and a hair salon. Dining Satisfy your appetite for lunch or dinner at Capoeira Grill, a restaurant which specializes in barbecue, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily for a fee. Business, Other Amenities Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request).
Cons: Just one towel
Pros: The property was very clean and secure with a security guards always tending the door. The room had a safe box & double locked door which helped ease worry about this matter. The hotel roof top was fantastic- great for sunbathing & swimming with nice food and a good service. The gym was also well equipped. Normal safety precautions need to be taken of course (not walking around at night etc) but overall this hotel was great value for money.
Cons: The breakfast wasn’t great.
Pros: Good service at Terrace during Dinner.
Pros: It is perfect middleclass
Cons: Slow service- but it is Venezuela
Pros: The staff is knowledgeable and eager to assist with anything, including connecting me to WIFI, which I am not good at, LOL. The WIFI service is excellent and works throughout the hotel. Elden, one of the staff at the front desk, was amazing, always remembering the needs and wants of each customer. The rooms are impeccably clean and the cleaning staff is trustworthy and willing assist with anything. There is a restaurant adjacent to the hotel with an entrance to the hotel , where the breakfast included is served - of excellent quality and of generous amount. The hotel is situated in a popular area, which gives you a sense of the city and it's people. There are stores at walking distance, including a huge drug store similar to RiteAid or CVS.
Cons: I had to change rooms a few times because the telephone did not work or the air conditioning wouldn't turn off. At the same time, the staff was apologetic and accommodating. Also, the showers are designed in a way that it is almost impossible not to inundate the entire bathroom with water. I have experience this at many other hotels. There is a risk of falling when this happens.
Cons: Dark room only one person speak English
Pros: I loved the fact that this hotel was very safe and well staffed. The breakfast is very good above what I expected. The gym is a nice addition to the hotel. It has a very secure feel to it. It was my first time in Caracas and if I had to return I'd definitely choose this hotel.
Cons: One of the things i didn't like was the fact that all rooms are couple rooms no rooms with 2 separate beds so if your going with a friend you're either paying another room or sleeping on the same bed. Also the shower is next to the see through glass so dont expect much privacy when showering.
Pros: The hotel is located right in the center of Caracas (La Candelaria)! A nice little rooftop to enjoy some beers at midnight! Rooms are quite big and the breakfast is fine! Might not be the best time to visit Caracas as a “tourist” nowadays! But I’d go to this place again anytime!
Cons: The location however is not the best and quite dangerous at midnight! Think twice before you leave your hotel room after sunset! There is a nice little billiard bar right across the hotel! It was very difficult to communicate with the staff in english... luckily we had 2 spanish speaking friends with us!
Pros: Bedrooms are fine, no nice windows view cause it’s located in city centre. But there is a rooftop and is the best thing. Nice small pool to swim enjoying a beer with a CCS view. Breakfast are fine as well.
Cons: Sunday’s the rooftop is closed. This is ridiculous! La Candelaria is downtown so no as nice as Altamira, Hatillo or different areas in CCS. But close to Casa Simon Bolivar, Art Galleries and Contemporary Museum. Spanish restaurants are the best you could eat if it’s not Venezuela cosine.
Pros: Excellent staff; very personable and accommodating. Convenient location.
Cons: Would have liked more than one towel since it was two us staying in the room.
Pros: Friendly cleaning service staff
Cons: More towels in general
Location This hotel warmly welcomes guests in Caracas. Rooms Air conditioning ensures that rooms maintain just the right temperature. A safe and, for a fee, a minibar are also available. Equipped with a telephone and a TV, the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a hairdryer. Meals A restaurant, a café and a bar are available to guests. A generous breakfast buffet guarantees a great start to the day.
Pros: We liked the pool most. It was big enough for kids to be in one section and adults in another. It even had a baby pool separated from the rest. The bar and restaurant were fine too. The lounge chairs were also fine. Just ask for cushions and umbrellas
Cons: The hotel has certainly aged. The rooms no longer smell fresh after a couple hours. The bedding was a bit worn from being washed regularly for so long. The bar and restaurant did not have everything on the menu when were there either. How can Venezuelan bar not have ingredients for a mojito?
Pros: The locacion was very good near of the beach and the breakfast were very good and good service at the time
Cons: Just the parking in the direction were a little confuse
Pros: Everthing was OK. No complains! Food was delicious!
Cons: A bit far from airport and they do not have shuttle.
Pros: The staff is very helpful and nice. Always smiling
Cons: The rooms need updating and to be aired. Very stuffy
Pros: The staff was so gently and the room was cleaned!!! The pool so look amazing but I can’t use!!!
Cons: The margarita pizza it was disgusting!!!!
Pros: I like everything in this hotel is my favourite
Cons: i liked every bit of it
Cons: Food price is too expensive
Pros: Loved the hospitality, swimming pool, infrastructure, food; everything was good!
Cons: A bit far from airport and fee for airport transfer was not included in price.
This hotel is located in the city centre of Caracas. It offers guests a convenient location, close to a number of local places of interest and attractions. They will find various entertainment and shopping venues nearby, as well as dining opportunities. In addition to an ideal location, this hotel provides comfortable accommodation and modern amenities, making it a smart choice for both business travellers and holidaymakers alike. Guests are welcomed to enjoy a hot drink in the cosy coffee shop or make use of the fitness centre. All 165 rooms provide premium bedding and are equipped with a minibar and air conditioning.