Pros (+) It's been a while sense I have been blown away by customer service, but the staff is very welcoming.
3 stars
SpringHill Suites by Marriott Indianapolis Carmel
Photos of SpringHill Suites by Marriott Indianapolis Carmel
Overview
Boasting an indoor pool, SpringHill Suites Indianapolis Carmel is located in Carmel and provides comfortable accommodation. It also offers a 24-hour reception, an express check-in and check-out feature and babysitting/child services.
The hotel has 126 rooms and has been recently refurbished. A fitness center is available to guests wishing to keep up their exercise regimes while away.
SpringHill Suites Indianapolis Carmel features rooms equipped with a microwave, a refrigerator and a hair dryer.
For guests wishing to dine out during their stay at the hotel, there are a selection of restaurants located close by. Indianapolis International Airport is within a 35-minute drive.
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Amenities at SpringHill Suites by Marriott Indianapolis Carmel
- Indoor pool
- Fitness center
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Pets not allowed
- Upper floors accessible by elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Quiet street view
- Family rooms
- Seating area
- Garden view
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Storage available
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Services and conveniences
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Dining
- Microwave
- Snack bar
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Complimentary breakfast
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Board games/puzzles
Health and safety
- Daily housekeeping
- Safe
Pool
- Indoor pool
- Pool towels
Parking and transportation
- Free parking
Outdoor
- Terrace/Patio
Fitness
- Fitness center
Reviews of SpringHill Suites by Marriott Indianapolis Carmel
8.2
Very good
370 verified ratings
Wonderful
207
Very good
50
Good
29
Okay
16
Fair
28
Mediocre
14
Poor
26
Summary of reviews
Guests say
Guests appreciated the friendly staff and good breakfast options, but many expressed disappointment regarding the cleanliness of the hotel, with reports of dirty rooms and unsatisfactory maintenance. The location was generally well-received, though some mentioned noise and pool temperature issues.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
177 reviews
8.3 out of 10
120 reviews
8.2 out of 10
2 reviews
10 out of 10
1 review
8.6 out of 10
6 reviews
All reviews
Pros (+) Newly remodeled.
Cons (-) The cleanliness left something to be desired. Seemed expensive for what you got.
Pros (+) We enjoyed our stay here. The rooms were a good size for a large family as well as very clean. The pool and hot tub were much enjoyed by my children. The breakfast was one of the best free hotel breakfasts I've ever had- lots of choices, plenty of room to sit, and attended to very well by staff.
Pros (+) Second stay for an overnight trip was very different. Noticed spots of red on the walls badly covered up, peeling wallpaper, cold room.
Cons (-) Dirty, cold room
Pros (+) Location, GREAT staff and service, a pretty good breakfast in the lounge. Nice bed and pillows, nice room layout.
Cons (-) Asked for a quiet room, and they put me all the way at the end of the run (much appreciated), but the HVAC equipment was incredibly noisy... it sounded like someone trying to extricate one piece of corrugated steel from the middle of a huge pile. I got used to it, but that thing is gonna die real soon. Little bit of a maintenance issue.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the hotel?
Guests have mentioned that the rooms were spacious and clean, and the general areas were tidy. However, some guests have reported issues with dirty bathrooms and stains on furniture.
What are the pros of staying at this hotel?
Guests have highlighted the great staff, spacious rooms, and a pleasant location. Additionally, the hotel offers a variety of hot breakfast items and a nice selection of alternate milk options for breakfast.
Are the beds comfortable?
While some guests found the beds comfy and the room layout nice, others reported uncomfortable sofa beds, firm beds, and old mattresses with stains.
Is the hotel accessible for wheelchair users?
Guests appreciated the hotel's accommodation for wheelchair users, including the height of the bed and the size of the room. However, some guests wished for a roll-in shower in a room with a king-size bed.
What are the common concerns about the hotel?
Guests have expressed concerns about uncomfortable sofa beds, outdated rooms, cleanliness issues, and substandard breakfast offerings. Additionally, some guests reported issues with the air conditioning/heating, noise, and the cleanliness of their rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Own Toiletries
Some guests found the provided shampoo, conditioner, and body wash to be insufficient. Consider bringing your own to ensure you have what you need.
Check Room Configuration
Some guests were surprised by the room layout, expecting a suite but finding a single room with a fold-out couch. It's advisable to clarify the room configuration before booking.
Be Mindful of Noise
While the location is convenient, some guests noted that noise from the highway or other guests could be disruptive. Light sleepers may want to consider this before booking.
Verify Accessibility Features
If you require specific accessibility features, it's recommended to verify with the hotel beforehand to ensure that the room meets your needs.
Consider Bringing Your Own Pillows
A few guests found the pillows to be uncomfortable. If you have specific pillow preferences, bringing your own may enhance your comfort during your stay.
Double-Check Room Cleanliness
While many guests found the hotel to be clean, some mentioned issues with cleanliness, such as hair and other items left from previous guests. It may be helpful to double-check the room upon arrival.
Plan for Breakfast Alternatives
While the breakfast had a nice variety, some guests with dietary restrictions found the options limited. Planning for alternatives if you have specific dietary needs may enhance your breakfast experience.
Inquire About Housekeeping
Some guests were surprised to find out that housekeeping was on request and not automatically provided. It's advisable to inquire about the housekeeping policy upon check-in to avoid any misunderstandings.
Check Room Amenities
Before your stay, it's advisable to check the room amenities to ensure they meet your expectations, especially if you plan to use the sofa bed, bathtub, or other specific features.
Location
11855 North Meridian Street, Carmel, IN 46032
What's nearby
- Monon Community Center1.1 mi
- Booth Tarkington Civic Theatre1.4 mi
- The Center for the Performing Arts1.4 mi
- Equipose 142.2 mi
- Coxhall Gardens2.3 mi
- Clay Terrace3 mi
- River Road Park5.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SpringHill Suites by Marriott Indianapolis Carmel
Low season | December |
|---|---|
High season | June |
Average price (weeknight) | $157 |
Average price (weekend night) | $256 |
When to book a room at SpringHill Suites by Marriott Indianapolis Carmel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.1 |
|---|---|
Distance to city center | 2.3 mi |
Nearest Airport | Indianapolis |
Distance to airport | 18.6 mi |