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Check-in Kiosk wasn't functioning correctly and didn't read my CC correctly when paying for my luggage. I went to the counter and was told my CC wasn't charged, and the lady told me she could not help me. She informed me to go upstairs to the "Resolutions" desk. I went to the "Resolutions" desk and waited about 30 minutes in a long line. I got to the counter and after 15 minutes, the clerk swiped my CC again for my 1 bag I needed to check. I asked for a receipt and I was told the printer doesn't work. The clerk proceeded to get a manager and 10 minutes later, I received a receipt. The majority of the staff seemed to be incompetent. After checking my online banking transactions a few days later, I noticed my CC was charged twice. My gate had already been changed twice and flight was delayed. I went through TSA and then found out the gate was changed AGAIN for the third time in less than 2 hours. This time it was at a DIFFERENT terminal. I was thinking I was going to have to go through TSA again, but luckily I decided to ask and found out there was a shuttle which I struggled to find. The flight then was further delayed another 45 minutes. We finally boarded the plane and sat in the plane for another 1 hour before it took off due to delays. Not to mention it was an old plane which was the most uncomfortable I've ever been on. What a nightmare.

Late again. This time was because they did not have a flight attendant.

They messed up boarding which delayed us. Used the same ramp for two planes and let the other plane go before us. Absolutely pouring down rain made us walk down outdoor ramp then show boarding passes again and walk to plane. Everyone wAs soaking wet. I had two babies. Then we set on runway for over an hour. Super terrible service.

It was a short and direct flight. That was what I was looking for and got. The only delay was back up in Indianapolis do to fog.

Cheap

Fees for everything! Checked bags, in flight snacks/drinks, everything! Flight was delayed due to airline error, but staff did nothing to demonstrate they were sorry for the delay. Pilot apologized, but there was no other effort to remedy the situation.

Exactly on time. Boarded smoothly. No problems. Good flight.

Cramped. Stuck in row with non reclining seats. Best to avoid those. But the people in front of me didn't (or couldn't) recline either. Acceptable. Food and entertainment weren't "poor"; they just don't exist. Need an N/A rating on the scale.

Everyone was very accommodating! Thank You.

It didnt crash

Flight cancelled - again - and due to mechcanical issues

Nice specious plane but seat backs were concave and offered no support

Seats

Fine. Wish my earlier one wasn't so delayed.

Trip was quick bags came quickly also and everyone very nice!!

Cost of everything in airports!! Ridiculous!!

Sat on the ground for an hour.

I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged

It was delayed n delayed again it's always a problem

The plane was clean and the crew was friendly.

All of the fees! My flight to FL was $200 to start with. Had to pay $16 per seat just to choose my seats. $30 for a carry on bag is crazy. Also had to pay $1.99 for anything besides water. The sears/aisles were tiny.

I am a wheelchair passenger. I appreciate the Frontier people's willingness to accommodate me.

I am overweight and sometimes require a seat belt extension. But I don't like sitting in row 1 because the tray storage offers no "wiggle room." Also, less leg room. There was no food service, and if you buy any beverage, it has to be paid for by credit card. I know this is the industry standard now, but I dislike it. Take me back to the old days, when service was more accommodating.

Cleanliness, efficiency, on-time, one class plane

The only thing that was free was water.

This was the fastest time I've ever gotten off a plane. It was great!

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)