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We booked the hotel for its proximity to Mount Etna and for the beautuful looking pool and hotel. It looked lovely when we arrived but from thereon things became unsatisfactory. The hotel is regularly used as a wedding venue and when this happens hotel guests are not allowed to use the pool. The afternoon we arrived we were told we could not use the pool as there was a wedding in progress but that by 6pm it would be available - as it was the last guests left at 7.45pm so by then we were getting ready for dinner and no longer wanted to use the pool. On the 3rd day there were 2 weddings and we were told that we had to vacate the pool area by 1pm. we were extremely upset by this and spoke to the manager who said that different people book the hotel as a wedding venue from the hotel guest bookings and that we did not have a choice but to leave the pool! we pointed out that we were not told about this situation when we booked and indeed every day we had to ask if there was a wedding on. The evening weddings go on until past modnight sometimes with fireworks and very load music which again no consideration was given to the hotel guests at all. We felt as if we were not valued guests as did the rest of the hotel guests who were staying. Apparently May and June are the wedding season and they will book weddings during that time without informing guests who have alredy booked. The manager was totally ineffective in dealing with our complaint and did not seem to appreciate our greivance, though one of the front desk receptionists could understand how we felt. We could never recommend this hotel to anyone based on our experience which is a great pity as it is the most beautiful looking and fantastically positioned hotel.
Room and facilities The resteraunt was poor and relatively expensive
The great pool and views from our large balcony
cleanliness, parking, kindness ans staff services
the view from the huge balcony was amazing. The staff were helpful and allowed me the use of their office printer etc
Nice Location Of little importance as we stayed for one night but the view out of the room to the outside was not like that of our previous stay.
The very nice views. Smallish room.
Excellent friendly desk staff. Lovely pool & setting. Good view/position of room. Good full breakfast. Free internet. No airconditioning (it was very hot) Was told it would be repaired but not. No brochure/ hotel info in room, no instructions as to how to ring reception! V unconfortable bed .
Away from the bussle, bit far on foot from the centre of Zafferana especiallly making your way back after an evening meal.
restaurant and pool
we like our room very much, everything was shining! Friendliness of the staff! Poor breakfast buffet
clean rooms, staff (my luggage didn't come of the plane and the staff called the airport several times to check the status). beautiful pool area, breakfast (fresh orange juice and home made fruit salad every morning). great place to chill at the pool. The hotel is located near a very busy road (SS114), the main road of Giarre. Giarre itself is a not very interesting village: cars, cars, cars. there are only 3 rooms with views on the Etna, the other rooms are much smaller too. We stayed in the building close to the exit. When we turned of the airco at night, the noise of main road was audible. We do not recommend the restaurant. (best restaurant: Ciampoli in Taormina, it's on top of the building of the 5 star hotel El Jebel. fantastic views, great food and value for money: 6 course menu including a bottle of wine and water for 120 Euro(for 2).
Very nice stay at the hotel. Nature, lemon farm, warm atmosphere.
The situation of the rooms in the beautifull citrus plantage with the swimming pool from where you can see the sea and the etna is really very nice. A good place to relax, yet just outside Riposto. Also a good place to visit Etna (north and South), Taormina, and some beautifull beaches are easily reached by car. Rooms are fine with a private porch. Breakfast is good quality. Also the evening meals in the restaurant are prepared with care, good taste and good value for money in comparison with restaurants in town. We would stay here again. The location is not so easy to find the first time (and even the second time). In the rush hour the main streats of Riposto and Giarre are crowded. It would help if a map with access alternatives is provided.
The staff went above and beyond to respond to our needs and were always friendly and cheerful. One staff member arrived at 5am to prepare breakfast and open the gate for us because we had an early flight. The breakfast was substantial and dinners were excellent; the cook happily made items not on the menu. The location provided mountains, country and beach all in one quiet peaceful location. We felt very comfortable. The roadsigns leading to the hotel took us to a road that was closed and it was very difficult to find another way to the hotel. Need to provide alternate directions.
We really loved it out at Galea Agritourismo. In the middle of the lemon trees, with the lovely restaurant, rooms and swimming pool and places to sit outside. Not to mention the view on the Etna in the morning. Staff is very helpful and friendly. We had a very relaxing and assured feeling here. Very good food in the restaurant. Compliments to the chef. Would recommend it to everyone. Only downside was that we had a room close to the kitchen, which was really noisy. Especially when door was open. Sometimes there where big diners for a big group and the kitchen only stopped working at 4 o'clock in the morning. A pity, because all the rest is top.
Apart from the quiet and lovely location amongst lemon trees, the italian cuisine of the restaurant was the best we ever had! The staff was really friendly and tried to fulfill all wishes. Good place for children as there is plenty of space around the hotel and a big swimming pool. The Galea Farm House was not easy to find due to road works.