Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.3 "93%liked the proximity to shopping ." -
9.7 "Excellent breakfast."
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9.0 "Excellent pool."
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9.0 "Food is to die for."10.0 "100%
loved the menu selection ." -
8.6 "Great service."9.2 "92% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." 8.3 "83% said theconcierge service was amazing ." 7.0 "Housekeeping was great , according to 70%." -
4.6 "Wellness & sports facilities were not very nice."0.8 "92%
didn't like the fitness area ." -
2.5 "Disappointing internet connection."2.5 "75% said the
wifi quality was bad ."
Overall Rating
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9.7 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.6 "Excellent breakfast."
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8.9 "Pool is good."
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
8.2 "Bar is amazing."
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4.6 "Wellness & sports facilities were not very nice."1.0 "90%
didn't like the fitness area ."
Overall Rating
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9.8 "Excellent breakfast."
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9.7 "Terrific location."
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9.2 "Food is to die for."
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8.9 "Pool is good."
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8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
6.9 "Rooms are ok."
Overall Rating
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9.8 "Excellent breakfast."
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8.8 "Pool is good."
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8.0 "Great service."
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7.1 "Nice rooms."
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6.4 "Average comfort."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.2review from
Beautiful boutique luxury hotel. Staff was very helpful and friendly. Great location in Cartagena. Amazing roof top pool! Some of the amenities could use some updating (i.e. wood floors, gym, etc.)
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10.0review from
Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city. The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.
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8.2review from
Beautiful boutique luxury hotel. Staff was very helpful and friendly. Great location in Cartagena. Amazing roof top pool! Some of the amenities could use some updating (i.e. wood floors, gym, etc.)
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10.0review from
Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city. The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.
