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The Hotel is very nice and staff is very professional. Room was very clean and modern. Be sure yo get a figm price from the shuttle at the hotel. He took us to burger king and the mall and picked us up at the mall which is maybe 10 min away, then charged us 40$. Is this a nyc taxi in managua? Other taxis in town would have been maybe 3$ each leg of that outing equalling 9$ total, not 40$. Otherwise our stay was great.
This may have been an infrequent occurrence but I waited for the airport shuttle for 30+ minutes at 10:30 at night without a shuttle being seen. Other hotel shuttles came and went but not the one I needed. I was told by airport personnel that it was very late and the shuttle would not likely show up. Cost me US$10 for 1.2 mile taxi. Disappointing given that the Camino Real is a traveler and business hotel and knowing of late arrivals should be routine.
This hotel has a very pleasant swimming pool area, excellent ceviche, and good food and service overall.
This is the best option for a moderately priced hotel close to the airport. There is a pool, friendly service overall, and modern rooms with AC. We have stayed here before with breakfast included, such as on our arrival night. The morning we were flying out, we thought breakfast was included as it had been before. Imagine our surprise to have a hotel employee chase us down at the airport to demand payment half an hour later as we were trying to check in our luggage and go to security to board. Very strange behavior to try and collect a $35 bill, which we certainly weren't trying to avoid after spending thousands on this trip. An email to the hotel management went unanswered.
Staff charged additional the next morning after she said she would not charge for second person. They treat you like are gonna leave without paying. The demanded drivers license of all of us and made copies of it. Staff is rude and have angry faces. They put me in a smokers room. I would never stay there again.
Location & grounds. Outdated decor, dirty couches, damaged furniture, no free airport shuttle, inadequate Internet coverage, price of food in its bar and restaurants.
I like that fact I was able to rent a car and leave Location Restaurants smelly of mildew The casino smelled terrible like smoke
I enjoyed my stay mainly do to the staff, they were extremely helpful. The lounge met the needs of an adult traveler very relaxing and welcoming. It also felt like a very safe environment. I stayed at three hotels in five days in Nicaragua and I think this was the best one (intercontinental, pelican eyes and this one) granted each one met a different need for a certain guest. My stay was too short too really comment on the negative. I found the location to meet my needs.
Good service room, excellent attention on lobby With baby is hard to trouble cause of the cleaning of bottles,need a microwave, the people from room service helped with that but did wrong
Convenient location in safe neighborhood. All amenities and great breakfast.
That they woke me up as i slept through my alarm. N/a
Clean and comfortable. A little unorganized with regards to the bar area, but other than that nice place. Unorganized bar area, no communication. At the very least should have signs up with english.
Open concept, ac, close to airport, across to be exact, made it very convenient to walk to the hotel after late flight to pick up rental in the am. In such a competitive market it is important to treat each consumer with courtesy and respect. At the end of the day, the guest is the true employer. This hotel staff must improve their attitude towards the incoming guest, as they are very confrontational instead of welcoming, no guest should ever want to run out as they are checking in to their room, if room has been previously booked, do not try to add unwanted additional charges. In addition, Our room had not been aired out in sometime and it was inundated with Mosquitoes, which cleared out after running ac and and simply opening the door, not a good combo after dealing with a combative reception and front lobby staff. In summary, improve customer service, be more welcoming and air out the rooms from time to time to make the guest, your true employer, at home and allow him/her to want to keep you as his/her hotel Of choice on their future trips.
This place is practically in the airport. Great for those early morning flights.
We stayed at the Real Intercontinental for one night since we were going to be visiting 4 other cities in Nicaragua. All I can say is that it is a fabulous hotel. Beautiful lobby, rooms, bar, pool...Everything was clean and well equipped. We stayed in an executive room which included free drinks from 6-8 pm and breakfast in a private lounge. Everything was great! The bartender, I believe his name was Jose, was very cordial and friendly. The breakfast was also great! Even though the nacatamales (traditional nicaraguan dish) had run out, they were nice enough to order more for me! It is also steps away from the mall and it has a beautiful view of Managua Lake. Definitely recommend this hotel!
I was so disappointed with this hotel!! I actually made a point to book a 'nicer' hotel for our last night in Nicaragua thinking there would be less chance of problems occuring- totally wrong. Their customer service barely exist, prices for massage are listed wrong at front desk ( you don't learn about that until after your massage). I had confirmed a bottle of champagne and a cake in our room prior to arrivel 3 times and it still wasn't there. There was miscommunication with the hotel and their own taxi service. We were told the driver was new and didn't understand how the system worked nor did anyone bother to explain it to us. Our $7 cab ride ended up costing us $35 which we were stuck paying. Normally I don't mind paying for pricier hotels but I like to be informed first.
I often stay here when I return to Nicaragua, the Shuttle service from the airport is prompt and courteous, the drive to the Hotel is confusing so make sure you know where and how your going to your destination. The Hotel staff are all well experienced and very professional in thier tasks, make sure you explain what your request are, they will be accomodated but make sure, Expect a service that at times seem slow but thats Nicaragua. The rooms are top rated, beds, TV, internet, mini-bar, just overaall good. The bathrooms are very nice, great towels, lots of them. Breakfast is the icing on the cake, whatever you desire(within Nicaragua), you can request, omlettes, pancakes, fruits, cereal,, great coffee. Overall a great Hotel near a major shopping mall.
My husband and I love the food at this hotel, it is great! Our hats off to the cooks. !!!
Very beautiful hotel right next to one of the two most popular and modern shopping centers, multiplexes and food court, and one of the best steak houses in Managua, El Chrusco. Beds very comfortable, clean and rooms have high end furnishings. Beautiful lobby with lots of natural artifacts looking out to the pool. In my opinion the best hotel in Managua for the price and I am a permanent resident now. The only shortcoming is the quality of the staff. They are young, beautiful and not well service trained. Other than that it is a real bargain (except you have to pay for wifi). Look for weekend discounts since this is clearly the premier business hotel.
The bed and pillows Breakfast wasn't really that good
Very comfortable, clean, nice hotel. Trouble communicating with waiter. Our fault for knowing no Spanish, however, I feel he could have asked one of the many English speaking staff to assist.
Clean, affordable, luxurious and convenient. Was there for a night and was exactly what i need to relax and rest. Everything was excellent! I have no complaints.
The hotel has been modernized with LCD tv's and new furnishings. I stayed in a suite and access to the executive floor were breakfast was served as well a cocktails/appetizers in the evening from 5 to 8pm. both in a private setting overlooking Lake Managua. A good place to have a business meeting in the evening. It will certainly impress your guest. There are 3 rental car desks in the lobby and free guest parking with 24 hr security. The property is right across a modern shopping center. Overall, I highly recommend it.
DIDN'T KNOW WHAT TO EXPECT IN NICARAGUA . FIRST TIME MY WIFE AND I HAVE TRAVELED TO NICARAGUA . THIS HOTEL IS A GEM IN THE CENTER OF A POOR COUNTRY . THE FOOD AND STAFF WERE GREAT . THE STAFF SPEAKS ENGLISH AND WAS VERY HELPFULL . NICE ROOM AND GREAT FOOD . GREAT CHOICE .
We started our drive and see trip at the Crown Plaza because it appeared to be the ''best of both worlds'' -- an American style hotel with a bit of a Nicaraguan feel. After a somewhat harrowing experience getting through the airport, the airport to hotel transport was a godsend. We could not have managed one more negotiation! The hotel was welcoming, the staff was helpful, the room was a slight step above basic, and the bed was heavenly. The hotel restaurant offered good fare, excellent service, and good prices. In the morning, the pool was welcoming and warm... and empty except for me. I can't remember when exercising was so relaxing!! We walked up the hill behind the hotel to take in the views of the city. It was well patrolled and felt extrememy safe. The hotel staff was very helpful in making recommendations for what to see and do -- even though their English was not very good. With their slight knowledge of English and our slight knowledge of Spanish -- and a lot of gesturing and drawing -- we got everything we needed. The best recommendation we can offer is that the hotel experience was so pleasant and so relaxing that we chose to stay at the hotel again for our last night in the country. Tip: Ask for a high floor -- the views are lovely!!!
I was participating in a conference,so this property´s location in front of the Convention Center was ideal. My room was very large, with a sitting area, it also had a lovely view of Lake Managua. Breakfast was included which was nice, along with internet access, all very convenient. There are restaurants within walking distance. I recommend visiting La casa de los Mejia Godoy if you are there on thu ir friday nights, live music by Nicaragua´s most famous musical family, a block away from the hotel!
Great staff, location and amenities! My family loved the jacuzzi in the nice private patio! My husband is an architect and loved the decor and details around the hotel, and our room. The only thing he wasn't sure was about the lighting fixtures, as every time that he wanted to be out in the jacuzzi the light will go off inside the room while I was trying to take a shower, weird. Also, recommend mosquito repellent as there were quite a few in the patio, and they were sneaking in when the door opened. Anyway, we were very happy overall! I highly recommend it! :-)
The personel was very nice, polite and interested in helping us out The manager or owner was quite impersonal, categorical and non negocialble concerning his response to our accidental breakage of à medium size, common,glass lampshde that broke falling to the floor. This accident cost us 100$C for the replacement. He or she did not even botherded speaking to us directly.
The staff most accommodating. Served a very good breakfast. Helpful at the desk. Housekeeping very friendly and good at meeting guests needs. Your location is good. Appreciated very much your assistance with safe taxi service to and from the hotel. If we were to return to Managua we definitely would chose Hotel Casa Real. Thank you for a safe and comfortable stayl Access to restaurants when one does not have their own transportation. Problem with hot water. A cold shower one morning but when speaking to the desk the problem was rectified. Would have appreciated purified water ice for cold drinks. Very hot in Managua. thank you.
This hotel is less like a hotel and more like a colonial style, open-air bed and breakfast. It's peaceful, relaxing, beautiful, and a perfect way to end our vacation. If we return to Nicaragua, I will certainly stay here again
It's a great central location. Rooms are clean, comfortable, and the common areas are beautiful and relaxing. The door to the kitchen was outside my room, and every time they slammed it shut I heard it, including very early in the morning. But I told the reception about this "queja" and the promptly, within minutes, were putting a rubber stopper on the door to limit the noise. That was pretty impressive. There was one server/attendant who was extremely slow to deliver basic requests, like a bottle of water or a cup of coffee. He needs a lesson in good, Nicaraguan customer service, but everyone else was great.