Pros (+) Hotel is in a prime location for the old section of Cartagena.
Cons (-) Overpriced for what you get. Room faced interior open place in hotel and was extremely loud at all hours.
5 stars
Charleston Santa Teresa Cartagena
Photos of Charleston Santa Teresa Cartagena
Overview
Housed in a historic building in Cartagena’s walled city, the Hotel Charleston Santa Teresa combines luxury accommodations with Spanish influence to provide guests a comfortable and cultural visit to the bustling city.
The hotel’s 89 guest rooms are decorated in bright blues and rich textures and are available in classic room configurations as well as spacious suites. They also include modern amenities, including a 42-inch flat screen LCD TV, satellite service with international channels, an iPad, 24-hour room service, high-speed wireless Internet, a Nespresso coffee machine, and a mini-bar.
The Hotel Charleston Santa Teresa features three on-site restaurants offering both international and local cuisine. La Terraza features idyllic views with refreshing beverages and light bites, Harry's Bar serves exquisite dishes from internationally-recognized chef Harry Sasson, and Plaza Santa Teresa offers a beautiful courtyard setting to enjoy an aperitif. For a night in, guests can also order room service during their stay.
Guests may choose to relax at the hotel’s Santa Teresa Spa, which offers a combination of modern and oriental body massages and treatments. The spa’s facilities also include beauty services, a fitness center, and a wet area including a jacuzzi and Turkish bath. The hotel’s beautiful outdoor pool offers a 360-degree view of the city of Cartagena for guests to gaze over while sunbathing, and the hotel’s central, colonial patio is an ideal setting for an afternoon coffee. For added convenience, the hotel provides high-end vehicles for hire during your stay, whether by the hour or for an airport transfer.
The Hotel Charleston Santa Teresa is a luxurious hotel located in the heart of Cartagena that provides guests a cultural, convenient, and unique experience in Colombia.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Charleston Santa Teresa Cartagena
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business center
- Wi-Fi available in all areas
General
- Family rooms
- Inner courtyard view
- Interconnected room(s) available
- Landmark view
- Storage available
- Quiet street view
- Sea view
- Seating area
- Slippers
- Solarium
- Soundproof rooms
- Soundproofing
- Telephone
- Tile/marble floor
- City view
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic
- No smoking
- Lowered sink
- Designated smoking area
- Increased accessibility
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Allergy-free room
- Toilet with grab rails
- Upper floors accessible by elevator
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- 24hr front desk
- Safety deposit box
- Bottle of water
- Chapel/shrine
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Steam room
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Toilet
- Toilet paper
- Walk-in shower
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Minibar
- Breakfast in the room
- Coffee machine
- Dining table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Tablet
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Gift shop
- Eco tourism
- Scuba diving
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Parking and transportation
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
Outdoor
- Terrace/Patio
- Balcony
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Charleston Santa Teresa Cartagena
8.9
Very good
698 verified ratings
Wonderful
475
Very good
89
Good
57
Okay
30
Fair
26
Mediocre
11
Poor
10
Summary of reviews
Guests say
Guests highly praised the hotel for its superb location, excellent service, and cleanliness, with many enjoying the breakfast and amenities provided. However, some guests felt the bed comfort could be improved and mentioned noise issues in certain rooms. Overall, it is considered a great place to stay in Cartagena.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.9 out of 10
206 reviews
10 out of 10
2 reviews
8.7 out of 10
2 reviews
All reviews
Pros (+) I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's dining options like?
The Hotel Charleston Santa Teresa features three on-site restaurants offering both international and local cuisine. La Terraza features idyllic views with refreshing beverages and light bites, Harry's Bar serves exquisite dishes from internationally-recognized chef Harry Sasson, and Plaza Santa Teresa offers a beautiful courtyard setting to enjoy an aperitif.
What can I expect from the hotel's spa and wellness facilities?
Guests may choose to relax at the hotel’s Santa Teresa Spa, which offers a combination of modern and oriental body massages and treatments. The spa’s facilities also include beauty services, a fitness center, and a wet area including a jacuzzi and Turkish bath.
Are there any nearby attractions worth visiting?
Nearby attractions include Iglesia de San Pedro Claver, Palacio de la Inquisición, Museo de la Esmeralda, Plaza de Bolivar, and more, all within walking distance of the hotel.
How would you describe the hotel's customer service?
The staff at the Hotel Charleston Santa Teresa is very helpful and super nice, providing exceptional service to ensure a pleasant stay for all guests.
What are guests saying about the hotel's rooftop pool?
Guests have described the rooftop pool area as amazing for relaxation, historic city views, and sunsets, offering a very pleasant experience during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Rooftop Pool
Guests loved the rooftop pool area for relaxation, historic city views, and sunsets. It's a great spot to unwind after a day of exploring.
Consider Room Location
Some guests noted that rooms in the colonial building smelled of mold and had loud air conditioning. It's advisable to inquire about room location and ventilation preferences before booking.
Explore Nearby Attractions
The hotel's central location in the walled city makes it convenient for exploring nearby attractions such as Iglesia de San Pedro Claver, Palacio de la Inquisición, and Museo de la Esmeralda.
Check Spa Hours
Some guests suggested extending the spa hours for added convenience. It's recommended to check the spa's operating hours and book treatments in advance.
Be Mindful of Noise
A few guests mentioned that certain rooms were located next to noisy ventilators, affecting their overall experience. Consider inquiring about potential noise disturbances when selecting a room.
Enjoy the On-Site Dining
Guests appreciated the hotel's dining options, particularly the breakfast buffet and the terraces with beautiful views. It's worth trying out the different dining venues during your stay.
Take Note of Service Feedback
While many guests praised the staff for being helpful and friendly, some mentioned issues with slow service at the restaurant and a lack of flexibility. Being aware of potential service challenges can help manage expectations.
Consider High Season Visits
The hotel experiences high season in December, which may result in more crowds and higher prices. Travelers seeking a quieter experience may want to consider visiting during the low season in July.
Inquire About Pool Access
If you plan to invite non-guests to the pool or other hotel facilities, it's advisable to check the hotel's policies beforehand to avoid any inconvenience.
Location
Carrera 3 # 31-23, Cartagena
What's nearby
- Iglesia de San Pedro Claver191 yd
- Palacio de la Inquisición200 yd
- Museo de la Esmeralda215 yd
- Plaza de Bolivar238 yd
- Museo del Oro Zenú265 yd
- Plaza de Santo Domingo307 yd
- Gertrudis de Botero309 yd
- Torre del Reloj437 yd
- Teatro Heredia0.3 mi
- Parroquia de la Santísima Trinidad0.5 mi
- Plaza de San Diego0.6 mi
- Las Bóvedas0.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 4244
Essential information about Charleston Santa Teresa Cartagena
Low season | July |
|---|---|
High season | April |
Average price (weeknight) | $427 |
Average price (weekend night) | $410 |
When to book a room at Charleston Santa Teresa Cartagena
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.3 |
|---|---|
Distance to city center | 5.3 mi |
Nearest Airport | Cartagena Rafael Nunez |
Distance to airport | 3.0 mi |