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The pool, corner room & breakfast. The parking situation upon arrival.
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
Everything was perfect
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
Room was very clean and staff was very polite.
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
The peace and quite and very relaxing and clean Leaving
Everything was great! Would recommend to others
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
This guest did not leave comments about this hotel.
cheap public parking next door (15$ daily max) rooms show signs of significant wear & tear. front desk unfriendly
The location Staff was rude
Location was amazing and the friendly staff. Entering and exiting valet is tricky.
Easy access to Walk of Fame,Hollywood Bowl and restaurant.
The location in Hollywood was excellent, right in the middle of everything. At night it's a bit dodgy if you walk down the side streets but around the hotel and shopping mall is fine. The valet parking is really expensive considering how long it took to get the car. When I asked about self parking the staff were not very helpful even though the garage was the same as for valet and it was a simple answer.
Location and friendly staff Parking fees
We used to like staying here while we wait for our house to be move in ready. But the GM treats us very poorly as he found out we were using the secret deal. He insinuated that we've done something since we know what hotel it is The GM clearly does not want us here anymore. When we first started staying here, they kept us in the same room. Now as we have new reservations, they make us pack up, check out and wait for several hours to check back in
The location was great. The water pressure in the bathroom was too low.
This guest did not leave comments about this hotel.
Location perfect. Room clean. Bathroom real nice. Upgraded to a view room. No
This guest did not leave comments about this hotel.
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
What I loved the most was that I was close to everything in LA! Breakfast was delicious! Will be coming back for sure!
facilities user friendly, complete, quiet, relax, secure and confort.. none
My boyfriend and I stayed here because we were going to Universal Studios. The location was perfect only about a 15/20 minute drive. The staff was so nice. I thought the valet parking only would be inconvenient but it actually wasn't. Comfy beds, clean rooms and bathrooms. We would definitely stay here again!
Everything, everyone was very helpful and pleasant. We will stay here again! Thank you
Staff was very nice and room was clean. I have no complaints. Valet parking was free but only because we had to sign up for a rewards program. If we didn't sign up it would have been 7.50 a night.
This guest did not leave comments about this hotel.
It was like a small apartment. I liked having more than just a bed and a bathroom, very spacious, continental breakfast . Clean, friendly staff, nice location.I have nothing bad to say about it. I would definitely stay there again
The location was good for travel to Warner Bros and Universal Studios We changed room 3 times--the first 2 rooms had old furniture--sofa beds looked awful. The room had an awful odor. We did not want to continue to changing rooms; we sprayed a lot of perfume etc. I will never stay in another hotel which allows pets.
everything was good!!! with the exception of the parking convienent ,safe, however an unexpected fee for the parking. .. Hotel guest are required to pay for parking at a fee of $15.00 a day... this was not even valet parking.. there was no alternative No. parking in the street allowed.. In essence you are really paying for the ' complimentry Breakfast ' I have paid this and more for valet parking.. Just a little surprise for this .. i have stayed at other Residence Inn and did not have this fee.. Location, Location, Location, I quess..
I liked the spaciousness of the room and I really liked the large breakfast selection. I would have preferred two bathroom sinks.
Staff was very helpful, courteous, and , and kind Lack if security cameras in the oarking garage
Have nothing but good things to say about the accomadations. Clean, nice, quiet. This is located very close to the shopping areas and was really convienent to the downtown area. If I had a problem it was with the bill. They added $15.00 a day for parking, plus some tax for parking. It came as an unpleasent surprise, considering everything else.
The rooms were nicely arranged. Loved the layout. It was the perfect studio apartment. Very clean except but I found a hair on one of the pillows :(. But room was otherwise pristine. Also, after a certain time there is no room or hospitality service you have to walk down to the front desk. Keep windows closed at night there is a train.
cleanliness and promptness of service well, we just stayed overnight so I can't really tell more about this hotel but so far we had a good experience.
This place is awesome. The staff were extremely courteous and helpful.
Real nice place friendly staff and area around was very nice lots to do.
Service and staff were great!
I liked the location of this Best Western because it was close to the California freeway system. The streets surrounding the hotel were wide and traffic was at a minimum so the area was quiet. The hotel is close to wonderful restaurants too. Also, the breakfast each morning was upgraded from the past years that we had stayed at the hotel. There was a much better selection of foods from which to choose. Nothing at this time because our stay was very satisfactory.
Beds were comfortable with nice pillows. Nice bathrooms. Quiet rooms. Clean. N/A
Plenty of parking., quite and clean. Pool was too small. Free breakfast had powered eggs and no bacon or sausage.
Room was ready upon arrival, very clean, nicely appointed rooms, easy access location. Rooms open to central courtyard which was noisy from the var at night. Room service never brought my order, no call or any apology and the desk staff didn't seem to care the next morning when I told them.
Everything. Food very Good. Could not fault anything.
helpful staff, good service The pool they were supposed to have was located at another motel. A little deceptive to say they have a pool.
Staff was very friendly and helpful! There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.
Staff was great. Hotel was clean and comfortable. A little off the beaten path but seemingly a nice neighborhood. I asked for a pre noon check in online the day before and I was not allowed to check in until 3 pm.
New, modern hotel with nice rooms. Okay breakfast - better than Holiday Inn as one would expect. Incredibly bad sound insulation through the floors. We complained several times about neighbors who had very loud children left unattended into the late hours and the staff did nothing about it. They also did not provide any concessions or apologies. They could also not figure out providing free parking as part of our rate right up until we checked out and had to get it adjusted. We got locked out of our room and it took a very long time for them to send an engineer to bring the emergency keys. Overall, I would not come back here unless there was a really good deal going.
Great value hotel in a great location
I got a free upgrade to a suite. The low light in the foyer was ridiculous
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
Central location in the Hollywood area. Beautiful interiors from lobby to restaurant and inviting exterior areas around the pool and outside bar. Excellent and fast service all over. One night when we had a little plumbing problem : ) in our toilet, the janitor fixed it within 10 minutes. Could definitely book this hotel at my next visit to LA.
The location was great. The room was a little small, but had charm. We were comfortable there.
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
The location ws great! No bathrobe
The staff was friendly, attentive and available for all our needs.
The room selection was fulfilled. I have been staying at the hotel for almost 15 years. Fan Coil Unite was noisy.
Had problems with lock system on door. Maintanance man came, removed complete door handle and then disappeared. After an hour waiting we needed to go out and security were most unhelpful but finally came and stood by door so we could leave room as there was no way we could lock it.
Very close to amenities and entertainment relating to my stay. Construction and hammering started very early in the morning so I never slept well. With jet lag on top of it, I came home totally exhausted when this was to be a relaxing few holiday days. Also, my window looked out onto the roof of 2nd floor and workmen could peer into my window. As a result I had to keep my curtains closed at all times. I did not get to enjoy the daylight. Room was very small and not altogether clean - dirty carpet and automan. Certainly not at all what I was expecting from a superior room. Overall not a great stay.
The room size Very out of date, not worth the price. Needs to be 25% cheaper.
The beds very hard.
Acoustic insulation is not good at all. We could hear every conversations of people walking by our room. Both queen bed is squeeking too much and curtain has multiple holes.
The staff at the Ramada in Burbank are very friendly and helpful. The rooms we clean and tidy and the furnishings had been updated in the last year or so. The only complaints are to do with the building. I believe this is an older building and you can tell. Our sink leaked pretty badly from the faucet into the cabinet under the sink. We would get standing water under the sink almost daily, and would try to wipe it out, but you could tell this was a constant problem; there was visible water damage and a little mold (it looked like the entire area had been scoured recently or there may have been more). My other complaint was the shower. This place probably has old piping and without a huge renovation I don't know what they could do about this, but they have some kind of hot water heater/weird piping gremlin here. No matter what temperature you try to get the shower to, whether it's ice cold or as hot as it will get, the temperature changes constantly and dramatically. i would be in the shower and suddenly the water would get completely scalding. This wasn't right after I got in it would be about six minutes in and I hadn't touched anything. So I turn the temperature down all the way and the water gets hotter. Way hotter. I'm standing in the shower and I have to get out because the water is going to burn me. I stood there for five more minutes waiting for it to cool down enough to get back in and wash the shampoo out of my hair. I barely got it rinsed it before the temp jumped back up again, and the temperate was still set for as cold as it would go. Later that day, hours later, when my husband went to use the shower, He would have either scalding water or ice cold water and no in between. We found this problem to be constant in our 7 day stay. We also had the maintenance people look at the sink and they tried to fix it but it didn't really work. It didn't really bother me, I just wiped out the standing water but I was worried about water damage to their hotel and I leaking through to the room below if the problem went unchecked or unnoticed by the next guest. So the pipes are old and the shower was frustrating and you had to be careful using the sink so you didn't flood the area, but the staff is lovely and the rooms were clean and the beds are comfortable. And they have free wifi and the pizza place will deliver to your room.
The room was cleaned daily, beds were made and they have lots of pillows in the room. Couldn't hear noise from other rooms. Although you are right by the freeway, you don't hear lots of noise. Little to no parking. One day we came back late to the room and there was no parking, and it was confusing on where it was ok to park out on the street. My husband had to help me take the kids up stairs then come down and park the car in a compact area. The check in staff was not the friendliest.
Some of the front desk staff was polite. Pool was a decent size. Bed was not leveled .Floors also felt like it had holes at least 1 square foot in some spots. Shower head was pretty dirty. The noise was bad from construction crew that was fixing a room close to my room. Noise from highway was pretty bad early morning and late at night. Walls were so thin that I heard conversations as if I was in the same room.
Cheap, relatively clean Rooms and building exterior badly need rehabbing. Tub was patched with repair compound and needs to be reglazed. Shower head is waaaay too low, and I'm only 5'10
The carpets and floor were filthy
It was dirty and smelled weird.
Poor hotel Infested with silver bag Poor internet so called free WiFi
very pleasant very clean great locationtranspo to and from airport exceptional We booked two rooms several months before our stay. We indicated the need to have two bathrooms and that we were traveling with twin boys age 8. The rooms were not next to each other. They were close but not one or even two rooms apart. That was an unpleasant surprise when we arrived!
A generally positive experience, with comfortable accommodation and good location for access to Universal Studios. Breakfast facilities were minimal, no hot water for tea, no cereals available. It would also have been helpful if a cold water bubbler were available.
Friendly staff, nice swiming pool, good room Poor breakfast (beverages - coffe and orange juice only, no tea or milk...)But the orange juice was excelent!
Got a great price on kayak for the two nights I stayed. Very clean room. Close to where I needed to go in Burbank. Short ride to several food options. No complimentary breakfast. Regular prices are too high. Dated.
Convenient location Staff was not overly firendly and the rooms were substandard
Location was ok, pool was nice, staff was great. Room didn't get cleaned until after 5:30pm. Price was pretty high for what you get. Although Hollywood apparently means automatically charge $100 more than what place is worth.
The willingness of the staff to move us to another room due to a minor plumbing issue.
The location was handy, just outside of the hustle and bustle of hollywood but close enough to access. The rooms were lovely, clean and very spacious. The was also a pool and sun deck to chill out. The staff were very friendly and helpful. No internet access, and it was difficult to get a car parking space at the motel car park.
Very big rooms, that includes a kitchen and a big bathroom The rooms smelled a litle bit bad
The excellent location ,well maintained and economical hotel has everything I need for my quick trips to Burbank. Unfortunately, my neighbors' TV woke me up at 5 AM and kept me up till I decided to get up and start my day.
Very good about late checkout. Which happens often when travelling internationally.
It was what was expected a normal hotel inexpensive hotel that was friendly and helpful
The room was great and the hotel was beautiful, the place made me feel special. Also the gym was well equipped and specious. The staff were great too. The room wasn't cheap which is fine it was a top quality hotel, but on top of that were so many extras e.g. internet, parking and not even one complementary bottle of mineral water ($9).
Blinds on the window didn't shut, didn't sleep at all
Having to wait in line to get into drai's
The Hotel itself is very nice, and the staff were absolutely fantastic.....except for the door guys at Drai's and The Station who I don't believe are actually hotel staff. The arrangement with Drai's itself would make question going back. I paid almost $400 per night and had to (a) wait in line 20 minutes on Sunday just to find out I had to pay $20 pp to go up to the pool and eat lunch.....which itself would have been over $100. We were also told and Friday and Saturday by the doorman at "The Station" (their outdoor lounge) that there was a Private Party and we couldn't come in. We asked Management who told us that our room key should get us in...they straightened it out but the door guy sure didn't like it. The Private party ended up being 20-30 people at one table....the lounge itself wasn't half full. I also emailed Drai's a week in advance of our trip to book dinner and never heard back.
Room service was fast and delicious. May have just been our room (2nd floor overlooking an outdoor area for dogs), but I was awoken throughout the night by loud noises coming from outside and the hallway.
Our stay there was great, other than the fact that TWO TIMES the cleaning staff opened the door, without even knocking, prior to checkout time, the first of which was 9:30am while my boyfriend and I were still in bed, asleep.
Room's were clean and the beds comfortable. They advertise a pool, but its more of a large bathtub, don't expect to go swimming. As mentioned in previous post, the staff is not friendly..
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
Close to visit Universal Studios and not far from airport.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
Vary close to park and city walk. Vary clean and friendly service.
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
Location as it is closed to the Universal studio No water being provided
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
location, staff a little pretentious
Rooftop pool. Free wifi. Free coffee in the AM. Free shuttle to within 3 miles. The shower is weird with no curtain or door
The rooms are a little worn.
This guest did not leave comments about this hotel.
Location The staff was rather lack luster. One staff member let me know they have a shuttle service, which I ended up using. However another staff member said they had no such service.
Room Valet don't pay too expensive park at meeter free till 8 am
The location and the decor.
GREAT location right in the heart of it all. Extremely nice staff who were very responsive to any question/concern. Would stay there again in a heartbeat.
Nice quiet neighborhood feel. Short walk to Starbucks, Trader Joes and. A number of other food choices. Hotel looks like it is just about due for a renovation. Still nice though but showing age. Kind of trivial but the pillows were just too soft, no options for more structured pillow.
clean comfortable and quiet
It was boutique and romantic for a getaway with my girlfriend. The air condition unit was in wall and very loud. The fireplace in the room did not work.
Quiet meighborhood This is not a four star hotel and I've stayed at most of the four star hotels in LA. They have standard old time air conditioning units in the wall right above th bed and they are noisy and must run constantly to work at all. Plumbing very noisy.