Burbank Hotels

The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar

valet guy stunk up my car not going back to this hotel because a dirty animal

Everything was great! Would recommend to others

Nice staff upon check in. Good location and a decent place to stay compared to prices of other hotels in the area. Coffee was good. Ample parking. Quiet.

The bedspread was smelly. The continental breakfast was terrible.

What I loved the most was that I was close to everything in LA! Breakfast was delicious! Will be coming back for sure!

Staff was very nice and room was clean. I have no complaints. Valet parking was free but only because we had to sign up for a rewards program. If we didn't sign up it would have been 7.50 a night.

Great staff

Double queen beds seemed a little small and mattresses were not very comfortable.

The pool area at night was beautiful

The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel

Close to BUR, transport starts at 5:30 AM--but I was bumped to 5:45 despite confirmation, apparently because another traveler had a 5:30 slot. The transportation service is contracted out. The van was there at 5:40. Light traffic for the few miles. Courtesy was everywhere. .

Middle of nowhere. Only meal source is a Jack in the Box across a major intersection. Staff told me "restaurants" etc about a mile away at a mall. I walked (car or Uber necessary) about 2/3rd miles and found a local but very good Mexican 50s-60s decor overhead fluorescent bar restaurant specializing in seafood. The selection was great (half dozen fresh oysters on the half shell $16/dozen), hot/cold seafood soups + just fine homemade fare. "Costa Azul."

Had to swap rooms 3 times. The rooms were smelly and the non smoking rooms smelled of smoke. It was very noisy

Some of the front desk staff was polite. Pool was a decent size.

Bed was not leveled .Floors also felt like it had holes at least 1 square foot in some spots. Shower head was pretty dirty. The noise was bad from construction crew that was fixing a room close to my room. Noise from highway was pretty bad early morning and late at night. Walls were so thin that I heard conversations as if I was in the same room.

Cheap, relatively clean

Rooms and building exterior badly need rehabbing. Tub was patched with repair compound and needs to be reglazed. Shower head is waaaay too low, and I'm only 5'10

Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA

It was all good

I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome

The pool area could use some upgrades and a jacuzzi

Free juice/coffee and generic continental breakfast

the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish

Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport.

It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.

We loved the pool and hot tub, and the clean and updated facilities. The staff was very helpful, prompt and kind as well.

The food was too expensive for the quality of what you got to stay at the hotel to eat.

Staff was very friendly and helpful!

There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.

Staff was great. Hotel was clean and comfortable. A little off the beaten path but seemingly a nice neighborhood.

I asked for a pre noon check in online the day before and I was not allowed to check in until 3 pm.

The staff was very friendly. It is in a great location. The room was clean. Overall, a good value for the money.

Everything was pretty average.

Location was ok, pool was nice, staff was great.

Room didn't get cleaned until after 5:30pm. Price was pretty high for what you get. Although Hollywood apparently means automatically charge $100 more than what place is worth.

Got a great price on kayak for the two nights I stayed. Very clean room. Close to where I needed to go in Burbank. Short ride to several food options.

No complimentary breakfast. Regular prices are too high. Dated.

Absolutely nothing. I couldn't wait to get outta that hotel.

Everything. The staff-rude, non-friendly. Poor customer service skills, Experienced BED BUGS in the rooms, Rooms were not cleaned, Food on the floor-scattered- from previous customer, Toilets had urine & pubic hair all over, sink had toothpaste markings from others, Stains & Water damage on the walls--felt like a motel 6!! Not Embassey Suites at $200+/night!! Then having to fight for what's right to please the customer after horrible vacation experience. Ruined everything. Will never stay here again.

great room, space, and vibe

Man in front questioned if I parked inside or not even after I told him I'm moving my car. I parked outside instead. I was also charged inappropriately for the parking

I loved it. Don't like how pricey it was for one night but overall it was a good experience. The only downfall was the shower because theres no rail for the water to not get out of the shower! So water gets everywhere!

I really enjoyed my stay. The staff was friendly and caring. When I checked in, I was talking with the front desk and i told her about my crazy travel day with canceled flights, she said I would like to buy you a drink. She called the bar and told them I would be down and the first drink, no matter what is on the house. Overall great place to stay if your working in Pasadena, Glendale, and Burbank areas.

I had a great stay.

Clean, spacious room. Has a kitchen to cook and a fridge. Very clean and accommodating stay. The staff was very friendly and welcoming.

Everything was great, especially the staff. The room was clean and comfortable, just the right size for a business traveler.

You need to ask for plates, glasses etc... when you check in, even hangers. Someone opened my ground floor window during the day which could have allowed outside access to my room.

Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.

Everything was perfect

Location was ok

The stairs, the bed, once you flushed the toilet it took it 25 minutes to fill up. The price went down 42.00 in a day and I just should have stayed at a Hilton, we paid too much for my moms Mother's Day gift of shopping

Noisy. Smoke everywHere. Dirty. Flies in the rooms. Never stay again

Location is superb. Staff is friendly. Bed was comfy. Room was quiet

Construction. Too many cars for parking area.

I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible.

The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.

Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.

This hotel was great for us. We got a large room with king bed and fold out queen. It was very clean and the location was great for us, we really appreciated how secure the hotel was. The breakfast in the morning was nice and it was walking distance to many fast food options and a grocery store right across the street.

The only problem we had was with the shower, it was very clean and nicely redone, but the water pressure was horrible and I don't think the shower head was hooked up correctly. Other than that it was great.

New carpet, very clean room. Breakfast was great! Plenty of choices. Overall I would definitely recommend.

Sink was backed up but was taken care of when we reported it.

The staff was really friendly and helpful. The room was spacious and clean. I had a nice morning relaxing by the pool on the roof.

There is no place for self parking, the streets all require a permit to park between 7pm and 7am, and the valet is $40 a night.

Overall great experience. When you reserve, be sure to include their price to park ($40/night for us) when deciding if it's a good rate, there is no street parking. We had one grumpy restaurant employee who didn't want to send dishes etc.to our room because us eating our own food cost them business(he did send everything we requested). The front desk asked us if we got what we wanted and we told them we did but with a grumpy attitude. When we got back that evening, an apology card with a bread and cheese plate and bottle of wine were waiting in our room. That's the kind of service you can expect.

$40/night for parking is high (community lots for retail space we're $24 for a day of parking). Definitely taking advantage of a kept audience. Otherwise, it's a good hotel with generally great service.

Liked the structure of room, very spacious and cleanliness maintained. Just across Ralph's , eating places in walkable distance, staff was very courteous, rooms w

Staff is friendly and helpful. Room was clean, nice TV with regular channels plus HBO, internet connection was solid, bed was comfortable and the pillows were great.

One bad thing. The Econo-Lodge is next door to a high school. On certain days of the week the high school band is up early and practicing out of sync and off key. Not a problem if you weren't planning to sleep in.

I booked a stay in early February, more than 3 and a half months before my actual stay the the Best Western Hollywood Hills. Upon arrival, I was asked for a "voucher" and supplied my email confirmation. After looking over the email for 15+ minutes, the receptionist finally told me that they had overbooked the hotel and would have to send me to a partner hotel for the night. For my troubles, I was given 2 breakfast vouchers and my cab was paid for. The partner hotel was over 20 minutes away, putting me further from my location for the next day. The partner hotel was the "Beverly Laurel Motor Hotel" an extremely dated and generally unkempt motel. I was thoroughly displeased with this room, as well as with the adjacent greasy spoon diner. Had I known I was going to end up in this roach motel, I never would have booked through Best Western. I highly suggest booking through a different hotel, not worth the risk of being overbooked. In all fairness to the BW Hollywood Hills, it did appear to be fairly nice. Unfortunately, I didn't have the luxury of staying here.

Loved the location and being close to everything in Hollywood. The restaurant downstairs was also pretty good.

Unfortunately, the Internet/wifi was down all morning until we left at our checkout time. Other than that, things were good.

Nice and clean

I rented this room 2 months in advance when I was going to my room their was no parking spaces they have 180 rooms and 140 parking spaces the clerk said they did not guaranty a parking space having 2 young children I arrive at midnight to the hotel with no parking I ask cleck for a refund CLERK SAID HE REFUND DEPOSIT BUT It was not possible to get my money from expedia. Plain and simple Dont expect to get a parking space come solo....

I liked the location, it was pretty much 15-20 min away from everything. There's a Denny's right next to the hotel, which you can get room service from until midnight but it's open 24 hours so you can still walk over. The room had a lot of mirrors. The pool is small but convenient for kids.

Parking became difficult to find when you get back late, but it was also 4th of July weekend so they were probably all booked. There were some people smoking right outside their rooms.

Overpriced. Pictures don't reflect the rooms. It's definitely false advertisement

Everything was great... The size, the bathroom, the noise was non-existent, a fridge and microwave..

The check out time is NOT noon as stated on the bill, email, receipt, etc. It is 11am. I even asked when I got there to make sure and was told even by staff that check out is noon. I was out most of the night with my girlfriend and got back around 3am, went to sleep at 4am. I woke up to a phone call from staff at 10:45am that 11am is check out. I checked the receipt and told him it's clearly printed that it's noon. He said "no" that the maids need time to clean the rooms and check out time is always 11am. This is the same guy that when my girlfriend arrived to the hotel before me refused to let her check in (despite both our names were a part of the guests and later got resolved by the next guy's shift. (She sat in her car waiting and the next employee was happy to let her check in and doesn't know why the previous guy didn't.) This is the only experience that I'm really pissed at is that I paid for a given time and that it was abruptly changed without warning. (And through no fault of my own).

Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated.

Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.

every thing

nothing

Good location. Very nice property. Great common area on each floor. Above average breakfast buffet. Friendly staff. Close to freeway. Good internet connectivity. Courtesy computers and printer on ground floor.

Noisy in room refrigerator kept waking us up in the middle of the night.

Location

No parking

It was 7 minutes from Universal Studios Hollywood. The room appeared to be really clean.

Their very small parking garage was full. There wasn't any street parking available. We had to park down the street and pay $25 to park in that lot. For that $25 more, we could have stayed at a much nicer hotel that had parking for us. We were trying to save money by staying here and it cost us more because of parking.