Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.6 "Pool is good."
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8.5 "Location is great."9.6 "96%
appreciated the closeness to the beach ." 9.6 "96%liked the proximity to shopping ." 8.8 "Easily accessible by car , said 88%." 9.2 "92%enjoyed the restaurants & bars nearby ." -
8.1 "Great service."9.3 "93% found the
staff to be very friendly ." 7.1 "71% thought theservice was very professional ." -
7.3 "Good amenities."9.8 "98% found the
grounds to be nice ." 7.4 "74% thought thearchitecture was beautiful ." -
7.3 "Good breakfast."
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4.8 "Vibe wasn't good."1.8 "82%
criticized the unstylish hotel ." 2.8 "For 72%, thelobby entrance was sub-standard ." -
4.6 "Value below average."0.8 "The
price was too high for 92%." 2.9 "71% said thebreakfast was too expensive ." -
3.6 "Wellness & sports facilities were not very nice."1.8 "82%
didn't like the fitness area ." 4.3 "57% wereunhappy with the sauna ." -
3.6 "Internet is poor."3.5 "65% said the
wifi quality was bad ." -
3.4 "Bar is not good."
Overall Rating
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8.7 "Pool is good."
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8.5 "Location is great."
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7.7 "Good service."9.3 "93% found the
staff to be very friendly ." 7.0 "70% thought theservice was very professional ." -
7.5 "Good breakfast."
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7.4 "Good amenities."9.8 "98% found the
grounds to be nice ." -
5.2 "Average cleanliness."
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4.8 "Rooms are not good."2.5 "75%
complained about the bathroom ." 4.5 "55% saidrooms were dirty ." 2.1 "79% thought they werepoorly maintained ." 3.2 "Air conditioning was criticized by 68%." 2.1 "For 79%, therooms looked old ." 3.5 "65% foundproblems with the furniture ." -
4.7 "Vibe wasn't good."1.7 "83%
criticized the unstylish hotel ." -
4.5 "Value below average."
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3.1 "Disappointing internet connection."3.0 "70% said the
wifi quality was bad ."
Overall Rating
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8.5 "Location is great."9.7 "97%
appreciated the closeness to the beach ." -
8.4 "Pool is good."
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7.7 "Good service."9.3 "93% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." -
7.2 "Good breakfast."
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7.0 "Good amenities."9.8 "98% found the
grounds to be nice ." -
5.4 "Rooms are ok."
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5.1 "Average cleanliness."
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4.8 "Vibe wasn't good."1.8 "82%
criticized the unstylish hotel ." -
3.9 "Value below average."
Overall Rating
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8.1 "Great service."
Overall Rating
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8.5 "Pool is good."
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8.5 "Location is great."
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7.6 "Good service."8.9 "89% found the
staff to be very friendly ." -
7.1 "Good breakfast."
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7.0 "Good amenities."
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4.9 "Rooms are not good."
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4.8 "Vibe wasn't good."
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3.7 "Internet is poor."3.6 "64% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
The grounds are beautiful. Guest relations is beyond and above expectation. For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.
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10.0review from
Fit with the city - nice but elegant. Food was great, staff very attentive.
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10.0review from
I particularly appreciated the courtesy and the generally warm and kind service staff. They were simply WONDERFUL! I, in fact want to write the management to express my appreciation and especially commend them on their staff especially those working the poolside restaurant-breakfast,lunch and dinner. GREAT SERVICE! absolutely nothing;only that the stay ended too quickly...LOL
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2.0review from
A/C wasn't working properly. Room was stifling. They were unable to fix it. Be weary of hidden costs on your bill. Very deceptive, had extra charge that were not disclosed up front. Do not stay here.
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10.0review from
Wifi again was bad
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10.0review from
Beautiful space with very friendly and helpful staff. Nice rooms with comfortable beds, but we'll remember it for the pool and short walk to the beach.
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8.0review from
Very nice hotel, excellent service, nice rooms, very clean, in front of the beach. The WiFi Internet connection was really bad
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7.7review from
The facility was gorgeous, truly beautiful hotel and landscaping was great. Animals added to the experience. Staff had a bad attitude, particularly servers and doormen even front desk people.
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7.7review from
the pool & the staff were fantastic The buildings are in need of repair from deferred maintanance
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9.7review from
Restaurants, transportation, beaches, safe, beautiful clean hotel, friendly staff, buffet breakfast was outstanding, gardens around the hotel very well kept (even exotic animals). Over all a wonderful experience. WiFi was limited and difficult to connect to. Be aware of the beach vendors who may try to rip you off (not really a hotel issue)
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6.8review from
I was threatened by one of the employees. He also followed me around. I didn't sleep the first night because they put me in in area next to a busy road. It was like sleeping outside next to a freeway it was so loud.
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10.0review from
Fit with the city - nice but elegant. Food was great, staff very attentive.
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10.0review from
I particularly appreciated the courtesy and the generally warm and kind service staff. They were simply WONDERFUL! I, in fact want to write the management to express my appreciation and especially commend them on their staff especially those working the poolside restaurant-breakfast,lunch and dinner. GREAT SERVICE! absolutely nothing;only that the stay ended too quickly...LOL
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10.0review from
Wifi again was bad
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10.0review from
Beautiful space with very friendly and helpful staff. Nice rooms with comfortable beds, but we'll remember it for the pool and short walk to the beach.
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8.0review from
Very nice hotel, excellent service, nice rooms, very clean, in front of the beach. The WiFi Internet connection was really bad
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9.7review from
Restaurants, transportation, beaches, safe, beautiful clean hotel, friendly staff, buffet breakfast was outstanding, gardens around the hotel very well kept (even exotic animals). Over all a wonderful experience. WiFi was limited and difficult to connect to. Be aware of the beach vendors who may try to rip you off (not really a hotel issue)
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7.7review from
The facility was gorgeous, truly beautiful hotel and landscaping was great. Animals added to the experience. Staff had a bad attitude, particularly servers and doormen even front desk people.
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7.7review from
the pool & the staff were fantastic The buildings are in need of repair from deferred maintanance
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6.8review from
I was threatened by one of the employees. He also followed me around. I didn't sleep the first night because they put me in in area next to a busy road. It was like sleeping outside next to a freeway it was so loud.
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6.0review from
The grounds are beautiful. Guest relations is beyond and above expectation. For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.
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2.0review from
A/C wasn't working properly. Room was stifling. They were unable to fix it. Be weary of hidden costs on your bill. Very deceptive, had extra charge that were not disclosed up front. Do not stay here.
