Pros (+) Water leaks in room. Very unprofessional treat at check in. Elevator must be seen by a technician. It does not stop at 9. And the other one does not work at all.
Cons (-) Not a 3 star hotel. Not recommended it Very disappointed.
3 stars
Hotel Dorado Plaza
Bocagrande Av. San Martin, 4-41, Cartagena 130001, Colombia
Cartagena, Colombia
See location+57 605 641 1500Photos of Hotel Dorado Plaza
Overview
Situated in Cartagena de Indias, Hotel Dorado Plaza is a short drive from Cartagena Cathedral and University Of Cartagena. It also offers a sauna, an outdoor pool and an all-inclusive meal plan.
Featuring a kids club and a kids pool, the hotel is a great choice for guests with children. Multilingual staff are on hand assist with reservations or dining recommendations, and an express check-in/check-out feature is provided for guest convenience.
Rooms have a refrigerator, a mini bar and a private terrace. They each offer a radio, a walk-in closet and a private bathroom.
Hotel Dorado Plaza has its own on-site restaurant, ideal for those who wish to eat in. The on-site bar offers a relaxing setting for an evening drink.
The hotel is within a 10-minute walk of Bocagrande Beach. Guests will find plenty to see and do in the area, with Castillo San Felipe de Barajas, Walled City and Palace of Inquisition a short drive away.
Latest deals for Hotel Dorado Plaza
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Dorado Plaza
- Outdoor pool
- Beachfront
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- TV
- Cable or satellite TV
- Free toiletries
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Entertainment staff
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Air-conditioned
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Public bath
- Private bathroom
General
- Beachfront
- Family rooms
- Sea view
- Solarium
- Landmark view
- Telephone
- Tile/marble floor
- Storage available
Accessibility and suitability
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Things to do
- Gift shop
- Beach access
- Board games/puzzles
- Evening entertainment
- Beauty salon
- Table tennis
- Pool table
Family friendly
- Babysitting or child care
- Kids meals
- Kid-friendly buffet
- Swimming pool toys
- Indoor play area
- Complimentary breakfast
- Playground
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Refrigerator
Pool and spa
- Hot tub
- Outdoor pool
- Sauna
- Pool towels
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Parking
- Airport shuttle (surcharge)
Media and entertainment
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Beach towels
Bedroom
- Socket near the bed
- Wardrobe or closet
Health and safety
- Daily housekeeping
- Safe
Workspace
- Desk
Fitness
- Aerobics
Reviews of Hotel Dorado Plaza
6.2
Okay
644 verified ratings
Wonderful
149
Very good
76
Good
96
Okay
71
Fair
73
Mediocre
54
Poor
125
Summary of reviews
Guests say
Guests overwhelmingly reported poor service and cleanliness, with many mentioning issues like unhelpful staff, dirty rooms, and inadequate facilities. While the location was appreciated, the overall experience was marred by the lack of basic amenities and comfort, leading to significant disappointment among visitors.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.2 out of 10
62 reviews
4.2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
Guests have praised the hotel's breakfast, describing it as really good and excellent. It's a great way to start your day during your stay at Hotel Dorado Plaza.
How are the hotel's facilities and amenities for families with children?
The hotel offers a kids club, a kids pool, babysitting or child care, and a kid-friendly buffet, making it a great choice for families with children. The indoor play area and playground are additional highlights for young guests.
What are the common concerns about the hotel's rooms and cleanliness?
Some guests have expressed concerns about the outdated rooms, small bathrooms, and issues with cleanliness. Additionally, there have been complaints about the elevator cleanliness and functionality.
Is the hotel's location convenient for beach access and nearby attractions?
The hotel is within a 10-minute walk of Bocagrande Beach, offering convenient beach access. Additionally, there are various attractions within a short drive, including Castillo San Felipe de Barajas, Walled City, and Palace of Inquisition.
What are the common complaints about the check-in process and room conditions?
Some guests have reported a lengthy and problematic check-in process, lasting more than 2 hours. Concerns have also been raised about the poor air conditioning, small showers, and the discrepancy between the room photos and the actual conditions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or the city comes highly recommended.
Consider Low Season Travel
If you prefer quieter surroundings and lower prices, consider visiting in April, which is the low season for the hotel.
Explore Nearby Attractions
The hotel is within walking distance of Bocagrande Beach and a short drive from Castillo San Felipe de Barajas, Walled City, and Palace of Inquisition, offering plenty of sightseeing opportunities.
Family-Friendly Amenities
Families with children can take advantage of the kids club, kids pool, and indoor play area, making it a great choice for those traveling with kids.
Be Mindful of Check-In Times
Some guests experienced long wait times during check-in. Arriving after 3:00 PM might help avoid potential check-in delays.
Request Room Maintenance
A few guests mentioned issues with facilities and cleanliness. If you encounter any problems with your room, don't hesitate to request maintenance or a room change.
Take Advantage of All-Inclusive Meals
Guests appreciated the all-inclusive food and drinks. Consider opting for this package to enjoy a hassle-free dining experience.
Inquire About Room Upgrades
Some guests mentioned that the standard rooms were outdated. Consider inquiring about the availability of upgraded or renovated rooms for a more comfortable stay.
Plan Airport Transfers
The hotel offers airport shuttle services, which can be convenient for seamless transportation to and from the airport. Inquire about this service when making your reservation.
Check Elevator Functionality
A few guests reported issues with the elevators. It may be helpful to check the functionality of the elevators upon arrival and request a room on a lower floor if needed.
Location
Bocagrande Av. San Martin, 4-41, Cartagena 130001
What's nearby
- Playa de Bocagrande0.4 mi
- Club de Pesca de Cartagena1.5 mi
- Museo Naval del Caribe1.7 mi
- Iglesia de San Pedro Claver1.7 mi
- Centro de Convenciones Cartagena de Indias1.7 mi
- Museo de la Esmeralda1.7 mi
- Palacio de la Inquisición1.8 mi
- Plaza de los Coches1.8 mi
- Cartagena Cathedral1.8 mi
- Torre del Reloj1.8 mi
- Plaza de Santo Domingo1.8 mi
- Walled City1.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 87573
Essential information about Hotel Dorado Plaza
Low season | July |
|---|---|
High season | November |
Average price (weeknight) | $163 |
Average price (weekend night) | $144 |
When to book a room at Hotel Dorado Plaza
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Dorado Plaza
FAQs when booking at Hotel Dorado Plaza
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in CartagenaMost recommended
See most recommended stays in CartagenaGood to know
Value for money | 6.6 |
|---|---|
Distance to city center | 5.3 mi |
Nearest Airport | Cartagena Rafael Nunez |
Distance to airport | 4.4 mi |
Everything you need to know for your stay in Cartagena
Complete your trip
Popular destinations