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The food, the decoration, the service and friendliness of staff The rooms are a bit small and noisy. Insulation from adjacents rooms is poor
Personnel is talking fluently english and is very helpful (hotel, spa and restaurant). Not at all bureaucratic. especially the spa and the restaurant make a very clean impression. the doctor is super efficient The price of half and full board is too high. therefore I booked only bed-breakfast
A 5 star hotel that really was at that grade and had staff, rooms and service that really delivered.
We loved the indoor natural thermal pool. The room was really beautiful and the restaurant was excellent
spa facilities and breakfast
Great pool on roof, shuttle service from hotel, great breakfast, balcony off room Surly staff, prices at poolside bar, ants in room
Superior hotel decoration, very helpful staff and excellent service. Great restaurant meal.
Everything absolutely excellent: staff, rooms, swimming pool, dinner, transport services. Quiet position with great view. One of the best places we have stayed on the many trips to Italy. Top price-quality ratio.
Very clean, new hotel with excellent view and helpful staff
We were part of a group of 3 couples staying at the Hotel Grifo and we all agreed that our stay was wonderful, an extremely warm and genuine welcome by the reception staff (Marco).The flexibility of the free shuttle run from the Hotel was very welcome indeed. The facilities were all excellent. The Breakfast in particular was one of the best I have had in Italy. It was a shame that we only stayed for one night. I also wish that the Hotel would remain open over the Winter season
Nice & warm hospitality, stuff was always willing to help. The hotel is well maintained, & super clean!
this hotel is perfect on many levels. It is family run and charming, beautifully located on a hill overlooking Ischia. Very clean, very high quality furnishings and lots of attention to detail. The price is amazing considering that this is a luxury boutique hotel . Very good food but the dining room is too harshly lit. That was the only small minus.
We had a fantastic time at the Grifo. The staff were friendly although for some the lack of english was noticeable, but we managed very well overall. The female reception staff were excellent & very helpful. We had a brilliant room overlooking the sea & onto Vesuvius - which was spotless. A huge bed and a double shower gave it that "wow". The blue & white colours, along with the simple slick lines of the room were well chosen. Exactly what you needed in the summer heat, cooling & fuss free. The extra €25pp for dinner is value for money compared to what you would pay for a four course meal out, well prepared & presented. A shuttle service took us to town/nearest bus stop, so no long walks to the hotel. A lovely quiet and small hotel,perfect The breakfasts were as good as you get in most hotels, although muesli would have made it even better. Cold scrambled egg was kept in a heater which was not turned on.
Very friendly and helpfull staff. The room/terrace/hotel is spotless clean. There was a free shuttle to Ischia and Cassamiciola which could be agreed with the staff. Breakfast was acceptable. Good value for money. I booked the sea view room which was a bit disappointing, because you do not have direct view out of your window, you need to stand on the terrace and look to the left between the trees to see the sea.
GRACIE MILLE! Five stars excellent service. Nice atmosphere. Brand new hotel with nice design. We really enjoyed our stay and also the Grifo family shops on the island.
The Hotel is very nice on a very high point with good views of the sea or mountain. View is was from the shared area outside the room but some rooms do have the view from the room. also it is high up on the island so renting a car or taxi's are required to get around either way if you run around the island much you will need 40-50E a day travel expenses.
My daughter and I had a great holiday in Ischia. We stayed at the Hotel Grifo which has a modern, contemporary and smart deco that is very pleasing to the senses. I loved the mountain and sea views from the hotel - which are out of this world! We enjoyed basking by the pool or just relaxing in the beautiful well tended tropical gardens. There are a lot of vantage points to sit and relax or just listen to the natural world going by (roof terrace, by the pool or on the hotel patio. My daughter and I found the staff very curteous and helpful, Belissimo!!! I cannot fault it. Since I holiday in Ischia every year, I will most certainly stay at the Hotel Grifo De Charme again!
Excellent location. good food. spa is a great extra. almost all staff very friendly and efficinet One mmeber of staff at reception lost her temper and ranted becuase we left wet foot prints on the floor. She was correct to highlight this becuase it made the floor slippery but I do not go on holiday and pay money to be shouted at. a courteous reminder was all that was needed
This Hotel is in a very quiet part of the resort,staff were friendly and helpful ,breakfast was 1st class-great coffee,pool and spa facilities were good. When i arrived i was told there was a problem with my booking(which i made 6 weeks before) and they could not accommodate me for the 1 st night of my 7 night stay and i would have to stay at a nearby hotel for the 1st night,they put this down to a problem with Booking .Com.i was given a free taxi to this hotel which to my mind was not as good as Villa Durruili,though i was charged the same rate for this night as for the 6 nights at Villa Durrueli.As a way of apology i was given a free massage in the hotels' Spa.The room i was given was on the ground floor juast off of the bar area,on the website it stated that single rooms were on the second and third floor.I would stay t this hotel again but i think i would make my booking via telephone.
The pool was very nice and our room was small but comfortable. Reception staff were helpful, although they spoke very little english. The spa baths were nice. The hotel was very clean and well looked after. Shower was luke warm and not powerful. Restaurant and bar staff were not particuarly friendly or helpful. Breakfast was average. The hotel beach is very small and is very crowded. The bar appeared to close at different times each evening and therefore could not get a drink on some occassions.
Staff were excellent -always helpful and welcoming -food was good -pool was excellent, very clean and well presented with good chairs /shade Rooms were small,sea view was limited,bar area small & did not open so no evening/night social activity in hotel
Paola and the staff at the hotel were absolutely fantastic and were truly focussed on providing the best customer care. The bathrooms in the rooms could benefit from a little refurbishment.
Good location in a quiet area, but near enough to transport links with the rest of the island. Professional staff who were polite and did their job well. Excellent food. Good facilities, for a fairly small friendly hotel.
Wellness center room was nice but very very cold
The advice we got from the night porter on our first night was perfect for us. We could plan our days out that evening with his help. We would have liked to use the bar on the roof top but maybe it was closed as we might have arrived slightly off season.
the facilities, the indoor whirlpool is awesome, the sauna...we loved it. the breakfast buffet is good we did not know about the dinner dress code, because we only brought beach wear... the food room service is not adviceable, the sandwiches we got we're dry
Very pleasant staff, welcoming and friendly, both in reception and in the dining room. High standards of cleanliness, and well designed public areas. We would certainly return. Disappointed that the spa was not available during our stay due to refurbishment. This may have been notified to those booking directly with the hotel, but did not appear on Bookings website
The property was very nice and the staff, who are also the owners, were very hospitable and friendly. Because we booked the day before arriving we didn't expect to get the best room, however, we definitely didn't expect the tiny room with a tiny doorless bathroom. The bathroom was so small that a shower door can't be used. When booking at this location make sure they place you in one of the normal sized rooms.
The Hotel is within walking distance of the ferry port that you come into from Naples and the hotel staff are very helpful. The food was outstanding, and great value for your money. The hotel is very clean and they have so many spa options. We would go there again without a doubt!
The staff were extremely friendly and helpful. They gave us a ride to a nice restaurant for supper and helped us figure out the bus schedule for exploring the next day (and sold us bus tickets). The breakfast on the terrace on a warm sunny morning was exceptional. Great value all around.
I did not like the hotel Gemma at all. There was not a refrigerator in the room. The water in the shower was or cold or hot, nothing between. The breakfast was very poor.
The food quality is almost of Michelin star quality and the best that we have had anywhere in Italy. Absolutely superb dishes and all freshly picked produce from their garden. Franco and his family, including his mother Gemma who started the hotel and is now 81, made us feel part of the family and the hospitality was wonderful. Great room and a large balcony with a great view of Vesuvius. The only disappointment was that we had to leave and return home :-(
Friendly copmfortable hotel None really
Very nice and neat hotel with tactful and attentive personnel. Beautiful panoramic view from the balcony of your room where you can work using unlimited Internet and enjoying the view. I liked that the pools were available at any time, even through night . Some hotels have restrictions in time till 11, 9 or even 7 p.m. and you do not have flexibility to use their facilities.
Hotel Gemma was a wonderful location for us. It was up the hills a little ways from the Ischia port. The hotel was clean, the staff extremely friendly. There were beautiful views from the roof top and sitting areas and we got to watch the sunset every evening from the hotel. I was extremely pleased with Hotel Gemma and was very glad I chose to stay there for my vacation weekend in Ischia. I would stay there again in a heartbeat.
i really njoyd my wks stay everyone was very friendly and helpful to us the only fault i has was any info or food menu's were all in italian and a lot of the staff had very little english
The staff were extremely welcoming and friendly and Franco and Rita in particular went out of their way to ensure we had a wonderful time at Hotel Gemma. The food is excellent also.
Cosy hotel with very pleasant atmosphere, cordial owners, nice swimming pool and good cuisine
We had a very nice view from our room even though we didn't ask for a sea-view room! The view of the "Castello Aragonese" was simply gorgeous! The beach...if it can be called a beach! It belonged to another hotel, a 5*, but it was very small and the water was always washing off the sand under our sunbeds. They could do better!
the beach is rather small
My sister and I had the water front room with the balcony and it was very nice and comfortable. The uninviting look of the spa pool because the water was discoloured and rusting pipes were visible. Also, the water was tepid.
good breakfast for Italy, good location (20 min steps from main port), termal pool is free for charge, good bathroom poor gym, internet is not free
Nice quiet location, but close to the city ncenter. Good facilities, nice garden.
hotel staff very helpfull and spoke good english Food was not good quality. Menu was not varied. We had Sea Bass 4 nights in a row. Room had cobwebs in corners. Bed was creaky and very hard and uncomfortable. Bathroom shower not very good - weak shower and poor rose spray. We had ants in the bathroom. Funny smell from kitchen in our room - vents connected. Balcony small for a superior room. Air conditioning did not work very well. Drinks at bar expensive. No computers available for internet access. Spa treatments expensive.
Great views and location Rooms were dated for price, staff not forthcoming with information about hotel and it's facilities. Felt that for price hotel did not represent good value for money
Nice views and reasonable confort standards. Good restaurant menu at reasonable prices. Hotel well located, although nothing (beach, pedestrian area, ...) is really close to it. The breakfast buffet is not at the level of a 4* hotel. Internet wireless connection was absolutely collapsed all day long.
The staff were great. The area is very clean.
pillows were old, no water pressure in the shower, floor were dirty, air conditioner was not blowing cold air
Gardens and thermal pool areas, dining room and terraces Spa treatment areas out of date and dreary, pillows on beds too hard, no entertainment, guest information only in German and Italian and pool bar and bar had no menu's on display and when a menu was found this had no prices.
The hotel was delightful and staff helpful and courteous. The weather was not good .
A very pleasant hotel at the edge of the sea in Ischia Ponte (despite Google maps who have this wrong) . I had a single room that was quite spacious as these things go. The bathroom had every necessary piece of equipment although was quite small, however the single room could be used as an extension. The bed was comfortable, there was little if any noise from the road outside and the airconditioning worked well. Service was excellent. I did not try the "spa" facilities as they don't interest me, one being male and two, being past redemption. I did eat in the restaurant, and found it a very pleasant experience, good food and placed on a extension over the sea. The "beach" is small if you want to play with the sand, however plenty of sun loungers available for those who needed them. Restaurant might have been more geared to those on half-board in that the menus didn't carry any prices. Not a great problem but you need to either watch what you are ordering, or have a deep enough pocket at the end.
Helpful staff. Great location.
Ｔｈｅ ｌｏｃａｔｉｏｎ．．．near the beach. Ｔｈｅｙ ｄｏｎ’ｔ ｈａｖｅ ａ ｂｉｇ ｐｏｏｌ ｏｒ ｔｅｒｍｅ．Ｗｅ ｈａｖｅ ｔｏ ｇｏ ｔｏ ａｎｏｔｈｅｒ ｈｏｔｅｌ．Ｉｔ ｗａｓ ｔｏｏ ｍｕｃｈ．
The hotel now had satelite tv with flat screens.....also free wifi in the lobby....reception staff is very friendly. Hotel is 300 meters from the best restaurant on Ischia....O Sole Mio
the best experience at this hotel was the breakfast at the roof with a gorgeous view on Aragonese castello.. it was also nice that they offered us a room with sea view although we booked a regular one with village view, of course they charged us the same price... the beach is not good at all and generally the sea facilities even in the 4 stars neighbor hotel was better.. they have a swimming pool and thermo pool with the same beach.. but the beached are generally not that good at Ischia ponte area, we used to go to forio, lacco ameno or to the south for a better experience...
Hotel staff Facilities
Nothing really special could be mentioned Small territory - hotel is actually on the busy street of the town Ischia; very small beach - tiny beach located in between two public beaches extremely overcrowded, poor swimming facilities - you swim in between hundreds of motorboats packed in front of the beach; poor location, small rooms
I have stayed there before so the familiarity was the best part - the view is fantastic! There is a lot more you can do in the hotel, as the hotel is connected to the Mare Blu next door but did not find this out until the last day - also evening dinner used to be served out side which I enjoyed very much now this has been cancled
Service at San Montano was among the best I've ever encountered. From the front desk staff to housekeeping to the servers to the drivers to and from the port, everyone was immensely helpful, professional, warm and dedicated. The location is stunningly beautiful - you can swim in one of eight (!) different pools of varying sizes and temperatures and see this beautiful corner of the island from up high. The entire hotel/spa is spotless but not sterile. The rooms are beautifully appointed with high-quality amenities, and the decor is warm and inviting without being cliche. You will want to stay here forever.
Excellent thermal water pools, great view from the window and the balcony, the personell of the hotel was nice to give us an excellent room with a great view. Special thanks to Marco the driver of the hotel shuttle bus which took us from the hotel to the beutiful sand beach. He is very nice. Some of the restaurant personell is not nice enough (not all). The price of the dinner served is too costly - 40 euro per person.
The location is fantastic, the view of the sea from the room was perfect. Quiet hotel, not on busy streets, mid age customers, no kids - a perfect relaxing place. The outside pool with thermal water at 36 deg. Was extraordinary!
Fantastic location, good facilities, Difficult for people with problems walking - you had to call a golf cart (of which there were only 1 or 2 to get anywhere)
Beautiful grounds and access to beautiful cove with refreshing water Service was outstanding at pool and at restaurant Very responsive to all requests. Breakfast was very good. Rooms were a bit cramped. Although could be considered a plus you were isolated to rest of island We did rent a car one day. Some trees should have been trimmed that blocked sea view from our room.
Beautiful resort, with gorgeous views. Staff and service were impeccable. Wish we could have stayed longer. A lot of steps.
all was really great! nothing