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The hot breakfast served morning, good location to several different restaurant and besides the location was excellent! N/A
It still has it's old Howard Johnson sign and internet, nothing identified it as the Altamonte Suites. Common areas dirty. The pool not clean, big black spots in the bottom. Furniture worn and broken. Our rooms security lock did not work. The furniture was stained. The rug was dirty. Our first room key did not work (4 floors on a slow, dirty elevator away) . When I got the right key,I found the room was occupied. It was after midnight. I made the employee check the second room. He came back and said it was missing washcloths and hand towels, did we want them. Breakfast was lacking. We could not take food back to the room and there was not much to choose from.
Friendly staff, decent breakfast by US standards. The airconditioning was very noisy.
The bed was one of the most comfortable I have slept on. The price of the room was a great value for the money.
Rooms were quiet Housekeeping was not done well. Trash and cups under clothing cabinets and splatter on bath wall.
The hotel was beautiful and new. The rooms were large and beds comfortable. The location was great, close to where we needed to be and easy to get in and out of. Breakfast buffet was delicious and the service was excellent. Check in was quick and efficient. Did not get to take advantage of the pool because the weather was rainy but we will come back to this hotel.
The staff was very friendly I was shocked when they charged for internet access, most places these days offer free internet.
As always, very wonderful stay Nothing
The hotel was clean and beautiful; the staff was very friendly and helpful. Our room was near where, I think, the garbage was collected and it was very loud during the one night. Also, Wi-Fi was only available in the lobby and not in the rooms which was very inconvenient. Almost all other hotels offer Wi-Fi throughout their hotel.
The bed was amazingly comfy. Water pressure in shower was poor.
all was well, we were treated with the utmost respect and courtesy, room was cleaner than clean, good location, comfortable beds
Irish pub - drinks and food were great. Pool area was gorgeous! I wish we'd had time to check it out. Bed was not very comfortable - perhaps it's time to replace. Check in desk only had one staff member, and three guests were checking in before us, so we stood for quite awhile waiting to check in.
If you get a chance- definitely get the club room. It give you access to a members only location with fresh coffee and food in the morning, plus appetizers in the evening. It's a great place to relax, watch tv, and get your mind right for the next day. The personnel working in the club room were amazing, especially Lillian! Great hostess; coming by saying hi and seeing if there was anything I needed, making normal casual conversation. The next time I have a choice to pick- I'm picking Sheraton and asking if they have have a similar club room at the location.
They charge for internet! Who does that?
It was fantastic. Great staff. great price...$90/night (AMAZING FOR A 4/5 STAR HOTEL) Just all around great
The Shula 347 Steakhouse Nothing
Loved the pool @ Shula's No complaints
very clean very green had great conversations around the pool with other guests on site steak house was nice but not cheap We would stay there again ac wouldn't go as low as needed, we like it freezing black out shades are not totaly blacked out so we got sunshine in the morning
Very clean and quiet hotel. Great location to the highway and plenty of food nearby.
We had an early morning flight so the location was convenient to get to airport quickly. Only minus was the hot tub didn't work. They rest of the hotel was great!
Nice hotel near a location we wanted to stay
Beds were comfortable. Front desk staff very helpful. Pool was freezing even though it was "supposed" to be heated. Nothing for kids to do...Don't choose if you are traveling with kids.
Clean room. Friendly staff. Close to all the activities we wanted to do. Front door of rooms to hallways are not very sound proof. Noisy.
The hotel was clean relatively quiet, enjoyable Parking was a little walk. I told them my coffee maker did not work only to be told they did not have a replacement available. Place was not sold out they could have found another.
The kitchenettes were exactly what we needed as well as the location for our visit. The price was well worth the value. There was a lot of noise above us which made it disruptive to sleep. The AC was very loud so it was fine when it was on but it would turn off and on several times during the night which would wake us up. Would be nice to have a fan option on constantly. The bed was pretty saggy in the middle as well.
THE STAFF WAS WONDERFUL. ROOMS WERE COMFORTABLE. COFFEE WAS ALWAYS READY. ROOMS COULD BE CLEANER. FOUND CANDY WRAPPERS UNDER THE CHAIR AND BED.
Room was clean, staff was friendly. No maid service on weekend,
Had everything I needed nothing
Room was plentiful with own microwave, coffee maker, dishwasher, iron with board, hangers, frig, stove, plates and silverware. Bed was a queen size; nice and firm. Bathroom was clean with plenty of towels. The location does have a gym and laundry facility; didn't use them myself but, nice to have if you do on site. Would stay again in the future. One complaint I somewhat had was the noise. It wasn't too bad but, at times during the night from 9ish pm till when they stop, all I heard stomping/running coming from the upper floor (I was on the 2nd floor).
The front desk person was excellent, she accommodated my room request with a smile. The room was clean, carpet needs updating. Bed was comfortable. nice to have free WiFi. Breakfast was typical for most hotels ; well stocked Needs a new carpet or change entire room to wood . There needs to be a bedside table on both side of the bed, there was only one on the Left. Would have liked more silverware as used one set that night and did not have one for am. Would have liked full pillows rather than the half pillows given
Location right off of I-4 but slightly down the road away from the other motels. Great Wi-Fi reception Nice work table for computer. Breakfast, with some hot-entrees, was slightly above average for the motel room rates. Canadian ham was very nice. Over-all, the motel showed a little aging, but no glaring sore-points. Breakfast area was very tiny and cramped. Only has elbow-to-elbow seating at tables for 16-people. Most people have to bring food back to room. Would have liked bananas & whole-wheat bread as breakfast selections. Scrambled eggs were somewhat "iffy". No Ethernet port at work table.
Attractive suite with kitchenette located close to major attractions and walking distance from a mall. Hot breakfast bar was well stocked. Construction nearby was unsightly.
The staff were helpful and pleasant. They did provide free internet. The location was cheaper and closer to my Altamont Springs business trip location. No free breakfast The building and rooms are starting to show their age; however the facility and room was clean. There were no toiletries present on the first night.
staff was great, really nice and accommodating couldn't beat the price when I needed an extra room for additional attendees they were very accommodating and fair on the rate first room was dirty and actually smelled like urine second room was clean but didn't have toiletries they had a sports team on the same floor making sleep a bit tough at times
Rooms were clean and operational. Close to Interstate 4, traffic noise was there though not overly bothersome. Breakfast was ordinary - I overdid on waffles because they were the only attractive choice. Few nearby choices for lunch and dinner.
The size of the room is large and clean. I didn't like the fact that there was no refrigerator and microwave.
This location is next to a lake/park with a walking trail. Nice morning walks. It took the maids too long to get to our room. We were gone all day and come back around 4, and our room still had not been cleaned. His happened twice in two stays.
Happy hour - although food could have been better but the breakfast buffet was fantastic The fact that the walk around the lake was closed, one of the reasons I picked this hotel was fora nice walk inthemorning
Rooms all have separate bedroom with a door, which is good for kids that need their own room to sleep well, like small kids in a crib. Pretty good included breakfast. Large atrium, lobby area with some fountains and seating, which my 2.5 year old son enjoyed. Clean rooms, comfy bed. Kind of a bunch of mostly small issues for us, but added up to being a bit annoying. A/C made a jarringly loud bang every 30 minutes or so, but I'm a sound sleeper. Low ceiling in shower (no prob for me, I'm 5'4, but shower head is only about 5'6 above floor), and no bath tub, which is better for young kids than a shower. Multiple issues with the front desk in getting the booking right - twice my room keys stopped working because they thought I should have checked out already. Unusable WiFi (do not stay here if you are counting on their complimentary WiFi to do any work) and a bad cell reception for using your data instead. And all the cords connecting the TV were completely unhooked when we arrived (but I knew how to hook it back up). And there was a sketchy thumb drive left in the room. Preferred my last stay at the Hampton Inn that's a bit cheaper and literally 2 minutes away.
Fabulous breakfast ... even custom cooking was quick and delicious. Free happy hour. Walking distance to parks, lake, and stores. Location is kind of hidden.
the lake access was great. it was very scenic and a great place for a walk. every thing was fine. we have stayed there before and if the opportunity arises we would stay ther again
The front desk staff were so friendly and helpful. Out first night the a/c was broken and we had to move to another room. There was no hassle to make the change and they were very quick to make the adjustment, new room, and a nice credit to the restaurant on site. Very nice and we thank you. Pet friendly makes this location so much more attractive since our pet is family too. The breakfast is really outstanding. We enjoyed our stay... thank you.
Breafast cook-to-order; cleanliness of common areas including atrium; adjacent restaurant suite was spartan; no minibar as was advertised; plumbing issue
From the moment we walked in the door, we felt welcome and comfortable. The made to order breakfast included in the stay was delicious and extensive. The staff was helpful and friendly. Can't say enough! Will definitely return when we visit the area.
Check in was quick and friendly. Room cleanliness was excellent. No complaints. I would visit again.
Updated rooms and facilities. Friendly staff. Purpose of staying was for the extended parking when flying out of Sanford airport and the entire parking lot was full. So the only reason we stayed at the hotel was for cheaper parking for our trip. We needlessly stayed overnight at the hotel then ended up having to park at the airport anyway. Be aware the parking is apparently first come, first serve and the parking lot is extremely small.
Had no car so was gonna walk to the Wing House and when asked the front desk how far she told me and then offered me buy one get free coupons.
Fabulous staff, great breakfast and clean nothing - happy all the way around
The Breakfast is not good enough. To much sweet.
The motel was in close proximity to the Orlando/Sanford airport The hotel was not clean. The room was extremely musty to the point that it smelled as if there was mold in the room. The refrigerator made such a loud noise that I had to unplug it in the middle of the night. It was a difficult place to get a good night's rest. If you are choosing to stay at the Best Western for the convenience of travel to the airport, it would be better to travel a few extra miles for a better hotel.
Nice quiet room, safe surroundings Could have had more of a selection of restaurants nearby that delivered - my choices were Chinese or Italian
Room was nice and clean. It was also big with a good size bathroom. There could have been more breakfast options. The staff could refill the empty breakfast trays. Had to wait 15 min for it to be refilled
Very comfortable bed and pillows A sheet is not warm enough but the comforter is too warm, need a light blanket to geta good nights sleep, we didn't
Convenient location to the Sanford Airport.
Staff is very friendly, professional and helpful. Mattress could be more comfortable -- a bit to firm for me.
Nice staff. Hot breakfast, coffee and teas were great. Coffee maker in the bathroom. Gross and extremely unsanitary. Would never touch it.
The staff was friendly and helpful. The room was clean and comfortable. Breakfast was good.
shower head moldy no cookies at night and poor excuse for not having them
Hotel was clean, great location, breakfast was good and the staff was very polite.
The suite was very spacious, comfortable and very nicely furnished. The dinning area was inviting and easy to maneuver. The entire staff, from registration, to buffet bar to housekeeping was friendly, accommodating and always smiling. It was a pleasure to stay here. If the opportunity should arise to return to the Maitland/Orlando area again, I would definitely return to Homewood Suites. Nothing.
I reserved a room one week before an important business event and received email confirmations through Kayak and Homewood Suites. When I arrived to check in the night before, I learned that the manager had overbooked and had given away my room for the night. No phone call, no email, no warning at all. I have never been more disgusted with a hotel's business practices. I strongly recommend against booking with this hotel if you expect reliability or honesty. Truly disgusting.
Very, very difficult to find expecially at night.
The location was good and near the airport The room was not comfortable and it's really in need of upgrading. There was rust inside the shower area and beds were really uncomfortable
Easy check out... Disappointed in it. We were looking forward to the jacuzzi and it had to be the dirtiest one I have ever seen. After just having stayed at the Best Western in Lake Buena Vista we figured the Hilton would be even nicer. Not this one...and we were stuck on the bottom floor.
Rooms & grounds were clean & beautiful!!! Pool & fitness center are well-maintained! I highly recommend this hotel!!
The hotel was in a great location and inexpensive. My room was clean, roomy, and smelled fresh... loved the bathtub. I reserved a king bed but when I arrived, I was placed in a room with 2 queen beds. I called the front desk and was informed that the hotel was just renovated and doesn't have king beds anymore. Staff was nice and apologetic but it would have been nice to know in advance. Also, my room was right next to the ice machine which was loud. I heard it drop ice all night.
Loved it! Thx for a great experience!
Location and price The unprofessional staffer at the front desk.
If I could I would give 100 stars!!!!!!!!!!!! The staff was very friendly and helpful. I plan on always staying here when in Orlando.
I love that place.\nThe staff is PERFECT.\nThe grounds have ample dog areas\nThe rooms are really nice, however there is some structural flaws, but they are being addressed on a daily basis.\nIf you need any maintanence they are there before you hang up the phone.\nThey have a buffet breakfast that is nice, kept my hunger pains away.\nFull kitchens in all of the rooms. \nThe studio's are great but the penthouses.............oh my, I want to live there.\nThe area is all business, so the property was basically all mine in the day. \nIt is very quiet,I didn't even know if the rooms by me were rented.\nI even went back for a couple of days after the daytona 500.\nI WILL GO AGAIN.
Free breakfast. Our room was not clean when we checked in. There was a water bottle cap on the floor, showing that no one picked up. There was a used hand towel and used bar of soap on the bathroom counter, and head hair in the bath tub.
The room was huge, clean, and more than you could ask for. We will definitely stay here again. No
The home feeling Not one thing
Location. Deadbolt not working, no sound on some TV channels, dead electrical outlet, toilet seat would not stay up. Breakfast: eggs cold.
This guest did not leave comments about this hotel.
couldnt check in till 3pm as they wait until all the rooms are ready
The ability to be in more than just a hotel room. Not a thing.
I have nothing but good things to say about Marriott. This was my first time at this particular Residence Inn but we were not disappointed. We had the Penthouse, 2 bedrooms & 2 baths and it was charming. The front desk staff called us after we got settled in to see if everything was ok. We had one light that did not work and maintenance was there to fix it within minutes. Housekeeping was accommodating to all of our requests and breakfast was great every morning. It is convenient to I4 and plenty of shopping and restaurants near by. I will be staying here again 2 more times this year.
More like an apartment. Pleasantly surprised to get a full kitchen.
This place was super clean and the room was way more than I expected for the price. We had a big living room/kitchen area with a pull out couch and flat-screen TV and a private bedroom also with a flat screen. The pool was cute and clean but sort of small and cold. The free breakfast wa exceptional for the price. Location was perfect for us because we wanted something close to Sanford airport and the shuttle was free. They also were very understanding about our late checkout. Overall, I was very happy with our stay! Pool was too cold. By summer though water should be warmer.
The location was good. We only had to travel 10 minutes to the airport. THe suites were small and they could also use an additional TV in each suite.
Value. Nice room.clean. desk staff pleasant and helpful . Pool towels. No carts available. Breakfast was hard and cold at starting service time. No dishes or utensils in kitchenette.
I was overcharged and now waiting for refund. However, I was assured I will be refunded within 3 business days. Billing practices.
too far from the orlando downtown
Hot breakfast every morning and dinner (with wine and beer) on weekdays were a plus.
Friendly staff and balanced meal options. The cleanliness of the room could have been better.
The staff was very great!
Friendly, helpful staff. Room well organized for business travel.
Dirty floors, ants had to move to another room and it wasn't any better
Hotel in general was VERY clean. It was very quiet even though it was busy. I was surprised that breakfast and dinner was free and enjoyable. Fitted sheet didn't fit mattress and kept slipping off. Nothing too serious.
The hotel was a little hard to find because it is off the main roads however that is also part of the appeal. Their was hair left in the shower but other than that the room appeared clean. I'm cleaned shaved and the hair was a foot long or so.
Not well maintained. Mirrored door of closet had cracks on bottom half of door, door knob to bedroom hanging off, ceiling fan had black dust on blades heavy and rugs in hallways filthy. Reservation for handicap accessible and room given was not.
Staff were really personable and nice. Room 311 was above the pool and some little girls decided to swim and yell after 10 p.m. until about midnight. I just don't think they or their parents realized there were rooms that might be disturbed.
location near airport. nice room. good food and excellent staff. did not know that I could not receive points on my membership card because I reserved my room on line. is there any way to receive the points?
the room was a nice size and clean and had a door separating bedroom from the rest of the suite lobby was under remodel but the staff worked hard to make it manageable
Customer service and cleanliness. I liked everything.