Mercure Charlestown
Photos of Mercure Charlestown
Overview
Located in Newcastle, Mercure Charlestown is an easy drive from Lake Macquarie and University of Newcastle. It also provides a beauty centre, an outdoor pool and an express check-in and check-out feature.
A variety of premium services are available for guests of Mercure Charlestown, like a concierge, a ticket service and babysitting/child services. Staff are available 24/7 and can assist with booking tours and tickets.
Rooms at the hotel are modern and provide a flat-screen TV with cable/satellite channels. Each have an iPod docking station, a mini bar and a private bathroom with a hair dryer.
In-house dining options include Bistro Blue, which is an ideal spot to enjoy a meal. Guests can relax with a drink on the bar's terrace. A selection of dining options are also found close by.
The hotel is within a 30-minute walk of Kotara Railway Station. It is also a short car ride from Newcastle International Sports Centre.
Latest deals for Mercure Charlestown
Amenities at Mercure Charlestown
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Wine glasses
- Electric kettle
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Dining table
General
- Family rooms
- Seating area
- Garden view
- Slippers
- Interconnected room(s) available
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- Storage available
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Services and conveniences
- Conference rooms
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit located on ground floor
- No smoking
- Non-feather pillow
- Upper floors accessible by stairs
- Designated smoking area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Balcony
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Pool
- Outdoor pool
Reviews of Mercure Charlestown
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at Mercure Charlestown?
Mercure Charlestown offers a variety of dining options including Bistro Blue, an ideal spot to enjoy a meal, and a selection of dining options close by.
What are the common concerns about the hotel's amenities?
Some guests have mentioned concerns about the outdated air conditioning, uncomfortable beds, and the need for electronic air vents in the bathrooms.
When is the best time to visit Mercure Charlestown?
The high season at Mercure Charlestown is in September, offering a great time to visit and enjoy the location, friendly staff, and great breakfast.
What practical information can you provide about parking at Mercure Charlestown?
Mercure Charlestown offers free parking and private parking, allowing guests to conveniently park right outside their room.
What are guests saying about the cleanliness and customer service at Mercure Charlestown?
Guests have praised the hotel for its cleanliness, friendly staff, and prompt room service. However, some have expressed concerns about the need for a 'deep' clean in the rooms and the poor manner of some staff members.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
February is considered the low season, which may offer more affordable rates and fewer crowds.
Check Nearby Attractions
The hotel is close to Reading Cinemas, just 0.9 miles away, making it a convenient entertainment option for guests.
Request Room Maintenance
Some guests reported issues with room amenities such as the air conditioning, bathroom cleanliness, and outdated furnishings. It may be helpful to promptly report any issues to the staff for resolution.
Family-Friendly Features
Families appreciated the availability of babysitting services and kid-friendly dining options, making it a suitable choice for those traveling with children.
Opt for a Renovated Room
Guests mentioned that the newly renovated rooms were clean and tidy, indicating that these rooms may offer a more modern and comfortable experience.
Consider High Season Visits
September is noted as the high season, which could mean more activities and livelier surroundings, but also potentially higher prices and larger crowds.
Explore Dining Options
Guests enjoyed the buffet breakfast and the restaurant's food, but some mentioned that the breakfast could be improved. It might be worth exploring nearby dining options for variety.
Utilize the Concierge Service
The hotel offers a concierge service, which can be valuable for arranging tours, getting local recommendations, and making the most of the stay.
Address Housekeeping Concerns
Some guests experienced issues with housekeeping, including delays and oversights. It may be beneficial to communicate any specific housekeeping preferences or requirements clearly to ensure a satisfactory experience.
Location
What's nearby
- Reading Cinemas0.9 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Mercure Charlestown
Low season | September |
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High season | May |
Average price (weeknight) | $121 |
Average price (weekend night) | $172 |
When to book a room at Mercure Charlestown
KAYAK's top tips for your stay at Mercure Charlestown
FAQs when booking at Mercure Charlestown
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See most recommended stays in CharlestownGood to know
Value for money | 7.7 |
|---|---|
Distance to city center | 1.1 mi |
Nearest Airport | Newcastle Williamtown |
Distance to airport | 13.3 mi |