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Mercure Charlestown

109 Madison Drive, Charlestown, NSW 2290, Australia
+61 249 438 899

$87+

Overall guest ratings

7.9/10 Good
Based on 1,021 reviews

Review highlights

  • 9.6
  • 9.0
  • 6.2
  • 5.7

Good to know

  • Comfortable beds

Nearby

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    About

    The Mercure Charlestown offers 48 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle the beauty of Lake Macquarie and the richness of the Hunter Valley. The Mercure Charlestown is one of Newcastles premier hotels. The accommodation ranges from Superior Deluxe Balcony Privilege Room King and Privilege Room Spa King

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    accorhotels.com

    Amenities

    • Free Wi-Fi
    • Babysitting or child care
    • Business center
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • Free parking
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
    • Free long-term parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    7.9 Good
    Based on 1,021 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.3 "Great parking, according to 93%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% appreciated the closeness to the beach."
      8.6 "Easily accessible by car, said 86%."
      10.0 "City centre within easy reach, said 100%."
    • 9.0 "Excellent breakfast."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.6 "76% were happy with the room service."
      8.1 "81% thought the service was very professional."
    • 7.8 "High value."
      9.4 "94% thought it was a great value."
      7.1 "71% were happy with the price."
    • 7.5 "High comfort."
      8.4 "84% said the beds were comfortable."
    • 6.2 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      6.1 "Only 61% thought the shower was ok."
      5.6 "Only 56% found the balcony ok."
    • 5.7 "Internet is average."
    • 3.6 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      3.5 "For 65%, the lobby entrance was sub-standard."
    • 3.3 "Wellness & sports facilities were not very nice."
    • 2.6 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      2.1 "79% thought the facilities needed updating."
      3.5 "For 65%, the lobby entrance was sub-standard."
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    Overall Rating

    7.8 Good
    Based on 551 reviews
    • 9.7 "Terrific location."
      9.5 "Great parking, according to 95%."
    • 8.7 "Breakfast is good."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.3 "High comfort."
      7.9 "79% said the beds were comfortable."
      7.3 "73% thought it was pleasantly quiet."
      8.4 "84% thought rooms were spacious."
      7.4 "74% liked the big bathroom."
    • 6.1 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      5.8 "Only 58% thought the shower was ok."
    • 3.4 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      4.0 "For 60%, the lobby entrance was sub-standard."
    • 2.7 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      4.0 "For 60%, the lobby entrance was sub-standard."
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    Overall Rating

    8.2 Excellent
    Based on 275 reviews
    • 9.7 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 8.9 "Breakfast is good."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 8.0 "Comfort level is high."
      8.8 "88% said the beds were comfortable."
      7.6 "76% thought rooms were spacious."
    • 7.2 "Tasty food."
    • 6.4 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."
      6.0 "Only 60% thought the shower was ok."
    • 3.5 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
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    Overall Rating

    8.2 Excellent
    Based on 193 reviews
    • 9.7 "Terrific location."
    • 9.1 "Excellent breakfast."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 7.7 "High comfort."
      8.6 "86% said the beds were comfortable."
      7.6 "76% thought it was pleasantly quiet."
    • 7.1 "Tasty food."
      8.6 "86% loved the menu selection."
    • 6.1 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 5.8 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 5.8 "Internet is average."
    • 3.3 "Vibe wasn't good."
    • 2.5 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    data provided by TrustYou

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