Overview

Mercure Charlestown

109 Madison Drive, Charlestown, NSW 2290, Australia
+61 249 438 899

$86+

Overall guest ratings

7.9/10 Good
Based on 1,022 reviews

Review highlights

  • 10.0
  • 9.5
  • 6.3
  • 4.7

Good to know

  • Comfortable beds
  • Friendly service

Nearby

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    About

    The Mercure Charlestown offers 48 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle the beauty of Lake Macquarie and the richness of the Hunter Valley. The Mercure Charlestown is one of Newcastles premier hotels. The accommodation ranges from Superior Deluxe Balcony Privilege Room King and Privilege Room Spa King

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    accorhotels.com

    Amenities

    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • Free parking
    • Terrace/Patio
    • Business center
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews of Mercure Charlestown

    Overall Rating

    7.9 Good
    Based on 1,022 reviews
    • 10.0 "Wonderful beach."
    • 9.5 "Terrific location."
      9.4 "94% liked the proximity to shopping."
      9.5 "Great parking, according to 95%."
      10.0 "City centre within easy reach, said 100%."
      8.2 "Easily accessible by car, said 82%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% appreciated the closeness to the beach."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      8.3 "83% were happy with the room service."
    • 8.1 "Breakfast is good."
    • 7.6 "High value."
      9.2 "92% thought it was a great value."
    • 6.3 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.6 "56% thought the minibar was ok."
      6.3 "63% thought the bathroom was big enough."
    • 4.7 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 4.4 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      4.9 "51% complained about the elevator."
      4.1 "59% thought the facilities needed updating."
      4.0 "60% didn't like the architecture."
      3.8 "62% found the grounds unpleasant."
      2.1 "For 79%, the lobby entrance was sub-standard."
    • 3.7 "Vibe wasn't good."
      2.8 "72% criticized the unstylish hotel."
      2.1 "For 79%, the lobby entrance was sub-standard."
    • 1.3 "Bar is disappointing."
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    Overall Rating

    7.9 Good
    Based on 572 reviews
    • 9.6 "Terrific location."
      9.6 "Great parking, according to 96%."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.0 "Breakfast is good."
    • 7.6 "High comfort."
      8.1 "81% said the beds were comfortable."
      7.6 "76% thought it was pleasantly quiet."
    • 7.2 "High value."
    • 6.3 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 6.1 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
      5.2 "52% thought the cleanliness of the hotel was average."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      4.9 "51% complained about the elevator."
      2.5 "For 75%, the lobby entrance was sub-standard."
    • 3.5 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
      2.5 "For 75%, the lobby entrance was sub-standard."
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    Overall Rating

    8.0 Good
    Based on 255 reviews
    • 9.6 "Terrific location."
      9.5 "95% liked the proximity to shopping."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.0 "Breakfast is good."
    • 7.4 "Tasty food."
    • 7.2 "High value."
    • 6.6 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
    • 6.1 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 5.0 "Average amenities."
    • 3.9 "Vibe wasn't good."
      3.0 "70% criticized the unstylish hotel."
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    Overall Rating

    8.2 Excellent
    Based on 194 reviews
    • 9.6 "Terrific location."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 8.4 "Breakfast is good."
    • 7.7 "High comfort."
      8.5 "85% said the beds were comfortable."
      7.5 "75% thought it was pleasantly quiet."
    • 7.3 "Tasty food."
      8.2 "82% loved the menu selection."
    • 6.1 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
    • 6.0 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.0 "Internet is average."
    • 4.3 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
    • 3.5 "Vibe wasn't good."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

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