Overview

Mercure Charlestown

109 Madison Drive, Charlestown, NSW 2290, Australia
+61 249 438 899

$79+

Overall guest ratings

7.9/10 Good
Based on 974 reviews

Review highlights

  • 9.6
  • 8.9
  • 6.3
  • 5.8

Good to know

  • Comfortable beds

Nearby

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    About

    The Mercure Charlestown offers 48 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle the beauty of Lake Macquarie and the richness of the Hunter Valley. The Mercure Charlestown is one of Newcastles premier hotels. The accommodation ranges from Superior Deluxe Balcony Privilege Room King and Privilege Room Spa King

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    accorhotels.com

    Amenities

    • Free Wi-Fi
    • Babysitting or child care
    • Business center
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • Free parking
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    7.9 Good
    Based on 974 reviews
    • 9.6 "Terrific location."
      9.4 "94% liked the proximity to shopping."
      9.1 "Great parking, according to 91%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% appreciated the closeness to the beach."
      9.0 "Easily accessible by car, said 90%."
      10.0 "City centre within easy reach, said 100%."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.3 "83% were happy with the room service."
    • 8.1 "Breakfast is good."
    • 7.5 "High comfort."
      8.5 "85% said the beds were comfortable."
      8.4 "84% thought rooms were spacious."
      7.5 "75% liked the big bathroom."
    • 7.5 "High value."
      9.4 "94% thought it was a great value."
      7.8 "78% were happy with the price."
    • 6.3 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      6.4 "Only 64% thought the shower was ok."
    • 5.8 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      5.6 "56% thought the cleanliness of the hotel was average."
    • 3.8 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      4.8 "52% complained about the elevator."
      2.3 "For 77%, the lobby entrance was sub-standard."
      3.0 "70% found the grounds unpleasant."
      2.5 "75% thought the facilities needed updating."
    • 3.4 "Pool is below average."
    • 3.2 "Horrible vibe."
      2.4 "76% criticized the unstylish hotel."
      2.3 "For 77%, the lobby entrance was sub-standard."
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    Overall Rating

    7.9 Good
    Based on 516 reviews
    • 9.6 "Terrific location."
      9.3 "Great parking, according to 93%."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 7.5 "High value."
    • 7.2 "High comfort."
      8.1 "81% said the beds were comfortable."
      8.4 "84% thought rooms were spacious."
    • 6.3 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      6.2 "Only 62% thought the shower was ok."
    • 5.8 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
      5.0 "50% thought the cleanliness of the hotel was average."
    • 5.2 "Internet is average."
    • 3.9 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      2.7 "For 73%, the lobby entrance was sub-standard."
      4.9 "51% complained about the elevator."
    • 3.4 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
      2.7 "For 73%, the lobby entrance was sub-standard."
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    Overall Rating

    8.0 Good
    Based on 262 reviews
    • 9.7 "Terrific location."
      9.5 "95% liked the proximity to shopping."
    • 8.7 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.0 "Breakfast is good."
    • 7.6 "High comfort."
      8.6 "86% said the beds were comfortable."
    • 6.7 "Average value."
    • 6.2 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      6.1 "Only 61% thought the shower was ok."
    • 5.7 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 4.5 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
    • 3.5 "Pool is below average."
    • 3.3 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
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    Overall Rating

    8.2 Excellent
    Based on 194 reviews
    • 9.7 "Terrific location."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 8.4 "Breakfast is good."
    • 7.7 "High comfort."
      8.8 "88% said the beds were comfortable."
      7.8 "78% thought rooms were spacious."
    • 6.4 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
    • 5.7 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.5 "Internet is average."
    • 3.7 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 2.9 "Horrible vibe."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    data provided by TrustYou

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