Sunrise Hotels

The staff were very friendly and apologetic, even when we changed rooms multiple times. Darrell, in particular, was great. The hotel is poorly maintained and the rooms smell horrible. The first room smelled like an ashtray, the second like a flooded basement. I should point out that I have a pretty high tolerance for bad smells so the rooms smell RANK. We finally got a room that just smelled old so we kept that. The decor is mid-70s and t he hotel has clearly not been renovated since it was a Holiday Inn. One of the rooms was missing the stock pictures on the wall and they hadn't even bothered to spackle in the giant wall anchor holes. Also, the main curtains don't close (just the inner, semi-transparent ones) so you won't be sleeping in and everyone gets a free show if you have the lights on. Another problem is that the hotel only has one key writer, which occasionally breaks. We met people who had been without keys for days. I think hotel staff had to open their door for them. This place should not be in business. They are THAT bad. Stay away!

Nothing I didn't vet my money back and I didn't even stay there because I was young

Not good part of town, lobby was decent but rooms were disgusting. Unclean, smelly, needs to be updated. No privacy curtains, bed was saggy. We checked out after two hours, the staff didn't offer any solution, just continued to charge us the "resort fee". Not worth the money.

Cheap and free transfer to the Sawgrass Mills Outlet. Kene and Marc from the reception were very helpful Lock wasn't working so I had to be relocated to another room while all my bellongings were inside my previous room. One of the packages that I ordered online took two days to appear.

Price, location and cafe were very good. The very, very, very long wait to check in. Computers don't work. There's also the $50 deposit that was not mentioned when I booked through Kayak. Booked queen beds...got doubles. Funiture is beatup. Room was old dirty, carpets need to be ripped out since they are stained everywhere. Won't be staying here again.

Hotel needs a lot. Looks like an old mare. Carpets are worn. Elevator is barely functional. Had to push the door open. Broken stuff an repair marks everywhere. Trying to be nice place, but needs lots of work.

room size and comfort once clean check in slow with attendant trying to do too much at one time. original room not made up so was assigned another room heard another guest say that as he opened the door to what was his room he just checked into that there was someone in the room already and he returned to the front desk as I was checking in. Service could be better

Staff was friendly A/C did not work and carpets were dirty

Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.

Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.

Easy to book last minute. Needs maintenance. Very simple hotel

The pool area was very nice and great location on the water close to the beach I reserved a room with a king size bed. When I arrived I was told there was none available and was given a room with two queen size beds. They seemed smaller than queen and were definitely cheap mattresses. Very uncomfortable. Also the wallpaper was peeling off the walls and there was mold on the walls. Definitely not a 4 star!

Hotel did not look the same as pictures displayed online. The room smelling like old cigarette smell it wasn't a balcony either

This hotel is showing its years and definately needs an overhaul. I'd say skip it.

Front desk staff were super friendly and informative. The shower was hot and powerful. Only about 5 miles from beach and fishing pier. Well...... We walked in and the headboard had fallen off the wall it was mounted to previously. They made no attempt to try to even straighten the headboard before putting us in the room. Also the room was filthy. The toilet had pee in it from the previous rental. The room had a broken lamp. Oh and did I mention that my 7 year old found a half burned marijuana joint on the counter from the previous renter. "What is this on the counter daddy?". I don't think the room was cleaned between the previous renter and us. Good luck if you choose this motel. Hopefully you have better luck than we did. It is a 2 star at best but really a 1 star motel. No way it's even close to the 3 stars advertised.

Stay away from this place Old dirty place. Stay away. Train running 24/7

It was a decent room for the price. Staff was rude. I had a man come and try to tell me to go back inside my hotel room. Kinda dirty

One of the staff members, Andrew, were great. The restaurant in the hotel was amazing. Housekeeping was lazy and didn't clean, even after asking multiple times. Majority of staff were inattentive, WiFi was always out, the rooms had weird smell, and the elevator remained out of order my entire stay. No breakfast also.

Nothing. I got my refund. The staff understood why. We left after getting to the room. Mold on the walls. Hand smeared something on another wall. Pics look nothing like the place. I'm pretty sure half of the hotel is a homeless shelter. Had a man follow us to our room and made us feel very uncomfortable. The staff was nice and seemed to understand the kind of customers who stay/live there.

Directions were correct. Hotel is being remolded, bugs everywhere, no fridge in room, creepy people all around, security not at all, smelled horrible, paid online, still was charged at the hotel, elevators didn't work.

Staff was arguing in front of us throwing pens into each other While I was waiting to check in

Bed was comfortable. No refrigerator. Room was below average. Wifi did not connect properly. Hotel was not in a good neighborhood.

Not enough parking.

The staff was very pleasant. Hotel was at a really good location, breakfast and parking was good. If you're just like me who just wants somewhere affordable for a mini vacation, then this is ideal. This is somewhere to just sleep at, not a fancy smancy kinda place! I found a used condom in my room! My room also had pillows without cases- not even a single pillow case on my pillows! Rooms smelled and looked very dirty, bathroom was boldly discolored, I didn't feel comfortable using as it looked so dirty. The staff was very helpful and moved me to a new room, but still it was a major turn off.

I was able to save by going online to purchase a room and the fact there was a game room. It was dirty, the condition of the room, it wasn't comfortable. Offer much better movie channels and improve WiFi

Poor breakfast

Most disgusting place I have ever been to. We didn't even stay for 2 minutes. Left because there were roaches everywhere. They charge a $50 fee for idk what. It was extremely loud throughout the hotel. If I can give this review a 0 star rating, I would. It needs to be torn down and rebuilt again. Smh.

The sonorous sounds of every other boarder on my floor, which I could hear all night. Your WiFi was atrocious.

I have stayed many places but I saw Two roaches in my room. I have zero tolerance for filth. I can stay at a discounted rate anywhere but uncleanliness? That's where I draw the line. I will NOT stay here again.

- staff at the restaurant - juices and drinks except coffee not included in the breakfast, food not good

I stayed there 2 nights. They never cleaned the room after the first night. No clean towels. They never even came in the room. Pretty poor service.