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Booked King Bed, received confirmation texts - received a full size bed, that was questionably clean.
Location, comfort, clean, etc. Was very nice. The area where we took breakfast was too litle for the People that came in. They run out of things because it was so crowded.
The place was quiet and inviting. Not seen directly off of the main road There were small ants in the room The hotel door couldn't close smoothly on its on. As if it was misaligned.
The staff was friendly and the room was nice. There was no micro wave or mini fridge in the rooms. U can keep anything cold or keep food and heat it up later.
Even cheap hotels include breakfast.
The staff were very friendly and apologetic, even when we changed rooms multiple times. Darrell, in particular, was great. The hotel is poorly maintained and the rooms smell horrible. The first room smelled like an ashtray, the second like a flooded basement. I should point out that I have a pretty high tolerance for bad smells so the rooms smell RANK. We finally got a room that just smelled old so we kept that. The decor is mid-70s and t he hotel has clearly not been renovated since it was a Holiday Inn. One of the rooms was missing the stock pictures on the wall and they hadn't even bothered to spackle in the giant wall anchor holes. Also, the main curtains don't close (just the inner, semi-transparent ones) so you won't be sleeping in and everyone gets a free show if you have the lights on. Another problem is that the hotel only has one key writer, which occasionally breaks. We met people who had been without keys for days. I think hotel staff had to open their door for them. This place should not be in business. They are THAT bad. Stay away!
I didn't like that I made a reservation and my room wasn't ready. We waited 30 minutes before we got a room. They were so nice the upgrade to a suite and got free breakfast.
I loved how big the rooms are and the staff is extremely pleasant. The carpets really need to go. The staircase stinks of urine. The housekeeping does not clean, the only spread beds. The chairs by the pool with the fabric covers NEED to be washed atleast once a week, and not at all. The bar needs more variety as they have alot of international customers. The menu needs to also have variety.
Nothing I didn't vet my money back and I didn't even stay there because I was young
Not good part of town, lobby was decent but rooms were disgusting. Unclean, smelly, needs to be updated. No privacy curtains, bed was saggy. We checked out after two hours, the staff didn't offer any solution, just continued to charge us the "resort fee". Not worth the money.
Cheap and free transfer to the Sawgrass Mills Outlet. Kene and Marc from the reception were very helpful Lock wasn't working so I had to be relocated to another room while all my bellongings were inside my previous room. One of the packages that I ordered online took two days to appear.
Price, location and cafe were very good. The very, very, very long wait to check in. Computers don't work. There's also the $50 deposit that was not mentioned when I booked through Kayak. Booked queen beds...got doubles. Funiture is beatup. Room was old dirty, carpets need to be ripped out since they are stained everywhere. Won't be staying here again.
Hotel needs a lot. Looks like an old mare. Carpets are worn. Elevator is barely functional. Had to push the door open. Broken stuff an repair marks everywhere. Trying to be nice place, but needs lots of work.
room size and comfort once clean check in slow with attendant trying to do too much at one time. original room not made up so was assigned another room heard another guest say that as he opened the door to what was his room he just checked into that there was someone in the room already and he returned to the front desk as I was checking in. Service could be better
The pool area made you feel like you were far away on an Island resort The room lighting, not enough. Felt like it was cloudy outside bcs the rooms were dark. Need better lighting
Thought the mattresses were not that firm and comfortable. And if you have a king size bed include king size pillows with the bed . The pillows are so worn and small . Didn't like that the outside venue seemed abandoned not as many shops most things were closed while I was there . Was unaware there was construction. And after talking to a shop employee she said it's been torn up outside for so long and nothing has been done with the space . Definitely not the same fun place I visited several years ago. Seems like the outdoor area is getting rundown.
Our suite was very nice. Really enjoyed the comfort. The air smelled like cologne-covering smoke, but it didn't.
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
The staff was very friendly and the pool was great The construction work that is going on was woken up at 5am and 6am two days in a row from construction machinery and jackhammering
Beautiful hotel and pool. Great staff Got to the hotel late Sunday night. Not much to do at the hotel during the week.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
The personal are professional and very polite.
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
Great view, location - nice rooms. Bed was way too comfortable!
Vera¡y good location The service specially for the breakfast was very poor
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
Clean, friendly staff Restaurant was very expensive
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
Friendly staff,clean,close to beach. Nothing negative
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Location was convenient, staff was accommodating Older, a little beat up, not secure at all, parking was terrible, not great value for the money
Intercoastal view with a big tree blocking from seing anything
Staff was friendly A/C did not work and carpets were dirty
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
Easy to book last minute. Needs maintenance. Very simple hotel
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Pool; marina and waterway views; ability to extend checkout no problem. Difficulty with electronic door lock. Only on checkout was problem disclosed as a battery problem. I'll remember this next stay, should it happen again. Housekeeping supervisor contacted security right away to have battery changed.
setting no breakfast before 7 am
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Pool lounge and pool staff were very friendly and accommodating as was the bellmen. Lots of things tho do for kids. Breakfast menu at Mariners was very overpriced and of little value including drinks. Women's poolside restroom didn't have functioning locks on stalls.
The staff and food quality were excellent. The hotel grounds and facilities spacious and easy. Special kudos to the bar wait staff and bartender... friendly, accommodating, and excellent. Noise from the parking lot activity, the outside hallway and from the airport kept me awake all night.
Everyone was very nice and knowledgeable I liked everything
The pool area was very nice and great location on the water close to the beach I reserved a room with a king size bed. When I arrived I was told there was none available and was given a room with two queen size beds. They seemed smaller than queen and were definitely cheap mattresses. Very uncomfortable. Also the wallpaper was peeling off the walls and there was mold on the walls. Definitely not a 4 star!
Hotel did not look the same as pictures displayed online. The room smelling like old cigarette smell it wasn't a balcony either
This hotel is showing its years and definately needs an overhaul. I'd say skip it.
Comfort, atmosphere. Staff was friendly, helpful. Outdoor walking from place to place (i.e. room to room, room to pool) Food was not good and not enough a variety. Needs coffee. Laundry facilities not in the building. Wine was way overpriced.
Parking was $25
My boyfriend and I flew in from out of town and stayed here this past week for 3 days. Everything was amazing; the front desk was very professional and polite. Room service was great and accommodating. I loved the spa pool and pool side bar. The view of the marina from our room was breath taking. We will definitely be staying here again when we fly in for Christmas.
A beautiful place and always feels like you are on a luxury vacation. The lobby bar is one of the best hotel bars ever. I am concerned my credit card will be used under someone else's name as my bill I received was incorrect at the end of my stay and had the incorrect t address on the statement... Every time I've been to the hotel the check in is a huge issue and great area of concern... Honestly, limits my likeliness to return due to headache of rooms are never ready (I checked in last time the room wasn't ready until after 6p and this time I checked in at 4p and had to choose a room on a lower floor due to room on the original was not ready).
The staff was awesome, Everyone was very friendly and willing to make our stay memorable. Our balcony was so relaxing after a long flight, we enjoyed looking out at the beautiful garden area.
I stayed at this property 3 years ago. Then the hotel was a bit ragged and showing its age. Since Hilton has taken over they've done an amazing job fixing the hotel. It's pricey but I was on an expense account
Worst cell and internet reception
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Being on the beach was amazing and the faculties for the event was one of the best I have ever seen The balconies were all closed off, the staff were rude and argued with you, no place to get food during the day. This please looks like a high end resort but has the amanties of a best western
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Location of hotel, Rooms were nice Poor Customer Service 45 min line just to check into your room I understand it was Memorial Day weekend, but over staff and prepare for large crowds. We were a wedding and booked 95 rooms they did nothing to accommodate us. Trash was left in hallways for 2+ days Front desk wouldn't give us enough wrist bands for pool. I was overall shocked, very poor hospitality!
They aré remodeling all the hotel, so all services and features are not available
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Nice people and when things weren't right they made it right.
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
Location Staff from the pool really rude open more time the pool
A little expensive
Staff were absolutely amazing, thumbs up to the crew. The pool is absolutely beautiful, rooms clean, beach is five seconds from the pool. Highly recommend staying here!!!
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated
Nothing Fire alarm running all night at room. Dirty room. STAY AWAY
How close it was to where I was traveling On the reservation I put 4 guests.. tell me why in the room they only gave me 2 towels and linen for 2 guests.. when I notified front desk they took nearly an hour and a half to deliver the new items requested.
Stay away fire Alarm all night Carful next to rain and fire alarm all night
Front desk staff were super friendly and informative. The shower was hot and powerful. Only about 5 miles from beach and fishing pier. Well...... We walked in and the headboard had fallen off the wall it was mounted to previously. They made no attempt to try to even straighten the headboard before putting us in the room. Also the room was filthy. The toilet had pee in it from the previous rental. The room had a broken lamp. Oh and did I mention that my 7 year old found a half burned marijuana joint on the counter from the previous renter. "What is this on the counter daddy?". I don't think the room was cleaned between the previous renter and us. Good luck if you choose this motel. Hopefully you have better luck than we did. It is a 2 star at best but really a 1 star motel. No way it's even close to the 3 stars advertised.
Stay away from this place Old dirty place. Stay away. Train running 24/7
It was a decent room for the price. Staff was rude. I had a man come and try to tell me to go back inside my hotel room. Kinda dirty
I enjoyed my stay here. I would reccomend staying poolside view because there are train tracks very close and can be very loud. For all the bad reviews out there I believe that was long ago and they are working hard to revive their image. The mattresses were brand new, the staff was friendly and if you're looking for something cheaper and looking to drive to the beach.. the beach is only 10-15 min away depending on the beach you want to go to. I highly reccomend this for young adults, families not looking to spend way too much.. and it's great if you're not looking to be in the hotel too much. Breakfast is not included but that makes sense for the price you're paying. There is a resteraunt inside the hotel that we did not visit, but it looked nice. Not bad at all and highly reccomend!
One of the staff members, Andrew, were great. The restaurant in the hotel was amazing. Housekeeping was lazy and didn't clean, even after asking multiple times. Majority of staff were inattentive, WiFi was always out, the rooms had weird smell, and the elevator remained out of order my entire stay. No breakfast also.
Nothing. I got my refund. The staff understood why. We left after getting to the room. Mold on the walls. Hand smeared something on another wall. Pics look nothing like the place. I'm pretty sure half of the hotel is a homeless shelter. Had a man follow us to our room and made us feel very uncomfortable. The staff was nice and seemed to understand the kind of customers who stay/live there.
Directions were correct. Hotel is being remolded, bugs everywhere, no fridge in room, creepy people all around, security not at all, smelled horrible, paid online, still was charged at the hotel, elevators didn't work.
Staff was arguing in front of us throwing pens into each other While I was waiting to check in
Bed was comfortable. No refrigerator. Room was below average. Wifi did not connect properly. Hotel was not in a good neighborhood.
The room and the pool 24hrs was great The person in the front desk during the morning shift. Poor manners, horrible service, rude and not friendly.
We had a jaccuzzi in our honeymoon suite. The room was clean and smelled fresh. The staff was very friendly and we could use all of the 4 pool areas.
Room was well done inside. Good proximity to grocery store. Outside bar was very popular Location wasn't close to any sights/attractions. Wasn't clear how to access beach. Looked more like a motel outside.
I loved the modern up to date look of the rooms and they were clean. The pool was open and clean as well.Staff was super nice I didnt like how it shows on the map before booking that its right on the ocean but its actually not. You have to walk about a mile to get to the public access for the beach or drive and pay to park.
Good location. Clear that this hotel from the 1960s or 1970s recently underwent an update which was nicely done. Nicely renovated room, needed a new shower head though. No idea why that wasn't replace when room was updated.
Not enough parking.
Great location. Nice room. I am happy for big refrigerator. Thsnk you, I had good one night. I miss breakfast there.
No beach access
My husband and I booked the honeymoon suite for one night. The room was very clean and the jacuzzi was great! The bed was very comfy. I loved that the premises has multiple pools. The staff was super friendly and accommodating. We had a very enjoyable time here! South Florida water can be a bit weird in a jacuzzi situation, not the hotels fault though!
The pillows. No bath, no fridge, no microwave, all night noisy exit right outside our door, entrance into building available without proof of being a patron.
Rooms where dirty, you have no microwave to heat my food..bath tub feel like I was going to falling from the fourth to the first floor. I would never go back even if it's.50 cents a day.
I killed about 30 roaches in our room! Walls are paper thin could hear every word of the TV in the next room.
The staff was very pleasant. Hotel was at a really good location, breakfast and parking was good. If you're just like me who just wants somewhere affordable for a mini vacation, then this is ideal. This is somewhere to just sleep at, not a fancy smancy kinda place! I found a used condom in my room! My room also had pillows without cases- not even a single pillow case on my pillows! Rooms smelled and looked very dirty, bathroom was boldly discolored, I didn't feel comfortable using as it looked so dirty. The staff was very helpful and moved me to a new room, but still it was a major turn off.
I think the breakfast buffet can be better, quality if food wasn't good. You can make scramble eggs and offer bacon, also should have a better variety of fruit
I was able to save by going online to purchase a room and the fact there was a game room. It was dirty, the condition of the room, it wasn't comfortable. Offer much better movie channels and improve WiFi
Most disgusting place I have ever been to. We didn't even stay for 2 minutes. Left because there were roaches everywhere. They charge a $50 fee for idk what. It was extremely loud throughout the hotel. If I can give this review a 0 star rating, I would. It needs to be torn down and rebuilt again. Smh.
The sonorous sounds of every other boarder on my floor, which I could hear all night. Your WiFi was atrocious.
I have stayed many places but I saw Two roaches in my room. I have zero tolerance for filth. I can stay at a discounted rate anywhere but uncleanliness? That's where I draw the line. I will NOT stay here again.
- staff at the restaurant - juices and drinks except coffee not included in the breakfast, food not good
I stayed there 2 nights. They never cleaned the room after the first night. No clean towels. They never even came in the room. Pretty poor service.
The pool area is very nice & it overlooks the intercoastal waterway. Cool little Tiki Bar and wonderful staff. I do not think it was clear the beach is not any easy walk from Resort and you can barely see ocean, ocean view rooms, very misleading. If I stayed there again, I would stay in a room that overlooked pool area/sound side. If you are not an beach/ocean lover, it would be a great place for you.
The staff was super friendly, they recognized me by name every time I walked in the hotel. It was just a girlfriend and I staying here during our college spring break and we felt extremely safe while staying here which is important for a couple of females when in a place they have never been before. The pool area was somewhere we hadn't planned on using much since the beach is so close but we had some windier days while visiting so the pool was the perfect solution since it's more protected from the wind. The hotel is only a short walking distance from the boardwalk, restaurants, and Walmart so you have lots of stuff right close by if you don't have a car and don't want to pay for a cab. The hotel is also one of the stops for the water taxi so that can also get you most of the places along the board walk using that. The $18 self parking fee per night was kind of ridiculous to me. I loved the fact that it had a security gate although people could still walk past it. The self parking area didn't have a side entrance so you had to walk back around to the front of the hotel which wasn't that far of a walk but what bothered me the most is it wasn't well lit area. Other than that though, we had an overall great stay!
Elizabeth the front desk person was excellent room was not ready at check in. location.. no beach access
Very big rooms. Each room has a balcony & a kitchen
Excellent location and very nice hotel. We really enjoyed our stay at the Crowne Plaza. A bit pricey to eat at the hotel.
The room was spacious and clean. I also liked that there was an exercise facility on site. I was attending a conference at the Westin and the Crowne Plaza was very close to that (walking distance) and the cost was half the money.
Approx. 300 meters to the beach, nice pool area and situated to a "river" with a very nice view from our room. Rooms are large.
Across the road from the beach. Room was clean. The pool on the waterfront was cool. Water taxi came to the hotel and was only $26 for an all day pass. The noise from the elevator. Only 3 doors down but still was quite loud. Area was away from the bars and restaurants. Needed to get an taxi to most places.
Very clean room. Very helpfull staff. Beach is across the street. Great location to restaurants.
Good for the Money to much noise from neighbor rooms
The rooms were great Paying 25 bucks to valet everyday was ridiculous.
The staff here were great,especially the cleaning crew. I did not like paying $17 a day to park my own car.
Beautiful ,quaint ,romantic hotel on the beach. Nostalgic luxury. Our new go to vacation Resort! Bathroom could use some attention to the grout. Little mold here and there. Overall still an excellent place to stay.
The rooms are a bit dates but beautiful, and the location, staff and amenities more than make up for it! Nothing
Located on beach near Birch Park. Kayaks, paddle boards, lounge chairs, umbrellas, towels, etc available on beach for guests. Valets, check in folks, & staff in general excellent. Rooms nice with good layout and generally quiet. Maid service okay- did not clean our room one day, even tho gone during mid day for about 3.5 hours- not really a biggie as rooms well supplied except for coffee. Saw young, middle aged, older, and family's with small children- EVERYBODY looked like having a good time. Two things- one morning fire alarm system tested for about an hour. Very loud speaker- wonder why cannot check b/t check in/checkout vs mid morning. Maybe fire dept controls and hotel does not have a choice. Other thing is somewhat trivial- hotel has very limited TV channels; missed The Walking Dead:( But wife could watch Oscars on other TV. Having 2 TVs a plus, even tho channel access limited.
I'm surprised there wasn't a pay-toilet! Extra for everything.
Our room was spacious and the view was gorgeous! The balcony off our room and on the back of the resort was great. We really enjoyed eating and having a few drinks out there. The resort's beach was very nice and the guys that worked the beach stand were very attentive. All of the staff were very friendly as well. We had a great time! The bar closes at 11:30pm, which seemed kind of earlier. We were there at close Saturday night and there was at least 30 people in there still wanting to stay at close.
I absolutely loves this place. Great location, friendly staff, amazing food. And the beds were xtremely comfortable. Parking was a bit expensive. $30/night
Just one cleaning lady was nice. Construction guys everywhere, noise, dust,smell.all restaurants in hotel closed! Second pool closed!SKYWALK-CLOSED! each time you go across the road with kids.Terrible experience this year.will never stop there again and will never recommend it to my friends!
View Everything at this hotel is broken, elevators, phones, the Skywalk that takes you from one side to the other. The pool is small and there is only 1 bathroom for everyone, the line was at least half hour long all day. It was faster to walk the 2 blocks, cross traffic and climb the stairs to use the bathroom in your room than wait in line, or walk to the beach, which it seemed mist were doing, and use nature's facilities. They also charge $20 a day to park you car and another $20 for resort fees, I'm not sure where that money goes, since everything is broke and the pool is the almost the smallest I've ever seen at a hotel besides a few motel 8's.
Nice People Paying for parking across the street $30.00 a day, You are paying to stay there your parking should be free.
The best part of the resort/hotel was location. Depending on what building you stay at, the beach was within walking distance. Also, many restaurants and activities weren't far away. We had to use our cell phones to call the front desk, because the speed dial numbers on the hotel phones would ring busy when we call. Also, called for a wake up call, which we never received. Housekeeping would not come or would come in the late afternoon, when we get back from our outings; often times the hallway and under the bed was not cleaned up. When we went to the beach, we were told to raise a flag (which was provided on a pole) when we would like to have bar staff come to see what we need. No one ever came to check on anyone on the beach. The resort fee (according to Delta Vacations) includes 2 beach chairs, 2 bottles of water, 2 signature drinks, 2-2hr bike rental, board games, sand toys, each day. However when asked, I was told the signature drinks were discontinued from the resort fee 2 years ago. Overall, the value for what we paid was not worth it, and do not plan on going back. The pictures from the website are not a good representation of facilities or service. Renovation can only improve appearance.
pool and right on the beach under construction. but can't help that
The pool right on the beach are awesome. You can sit in the pool and watch the TVs at the pool bar. The mermaid show is great and I have seen it about 5 times now. We were not informed that it was under major renovation. The bar in our building didn't open until 5:30. There used to be two bars but one is now closed for renovation. Since there were no vending machines on the hall floors, if you wanted a soda or otherwise you only had one option. Walk out, across the parking lot to a different building (also under renovation) and go to the pool bar. I couldn't even find where breakfast was. If we were just informed of the renovations we would have simply waited a bit to go. I was so dissatisfied we probably wont go back.
My family has stayed in this hotel every year for five years over spring break. We have seen it transition from the Sheraton to B Ocean Resorts. It seems the hotel is less interested in families and more interested in catering to singles. 1. Loud music constantly played in the lobby even at 6:00 when you just want to quietly start your day with coffee and quiet. 2. Called room service and went straight to voice mail. Called again and they hung up. 3. The onsite restaurant, Naked Crab, had limited choices for kids and was very expensive.
Great location Pillows, parking, no heating
Front desk was very kind and helpful. Gym was very nice and clean, but would recommend having antibacterial wipes/spray to clean equipment off after you use. Beach area was beautiful along with pool. Wish you guys had almond milk available in little breakfast area. In the hotel room, it did seem a little dirty. In the hallway down towards the room there was always a "funny" smell in the hallway that lasted the whole time. On the last day, we found a large toenail by bathroom door and was very dingy/dirty was adjoining door to the room next to us.
Beach access was nice, but there are better places to stay in the area Once we arrived, we were told we have to pay a huge resort fee. Everything you want to do costs extra. Parking was $35/night - which they don't disclose until you arrive.
Checked in at the B Ocean in Fort Lauderdale beach, the phone in the room wasn't working most of the time, staff said that they would send a tech to fix it, but no one never came. Ordered room service, waited two hours for them to tell me that the menu that was in the room was an outdated menu which they originally brought me when I had to order, cause there was no menu in the room, so it took me about 3 hours to get some dining in my room. And to have this room cleaned, I had to call at least twice to tell them to send someone to clean the room, and when they finally came, some supervisor came up to room 792 with an attitude to tell me that they were busy and that's why it took them so long. Overall, I will never stay at this hotel anymore, and recommended no one to stay here either. Service is extremely bad.
I booked a room at B Ocean Resort for NYE and the following night. First, I was assigned the wrong room in the wrong tower. The second day, our access card didn't work anymore, because the room was not properly registered as a back-to-back reservation. Second, while we ended up getting a room with lcean view, the sink wasn't properly working. Third, and the worst part about it, B Ocean Resort charger my credit card randomly with bills that I never signed off for. I had about 6 charges for random amounts on my bill, but had only signed one final bill at checkout. Lastly, the food is very expensive. For instance, we ordered one yoghurt as room service for breakfast and the bill, including taxes and tip was $20 (!) For a 4 stars "resort" I would expect way better service and staff, particularky considering their pricing. Billing my card with unauthorized charges is unacceptable!
It was just lovely
Nice pool area on a lagoon even if there is no beach. But not necessarily a kid pool. No slide but nice lounge areas. Love that parking is so convenient and no extra cost! Friendly staff with prompt response. Good location off I-95 even though it is in a business-like park area. Large and comfortable rooms. Can't say I have anything negative.
The staff was very friendly and helpful. The hotel was clean and we really enjoyed the pool.
It was clean and friendly staff It was clean and staff was friendly
Good wifi Great place near 95. The wifi is good and the staff was friendly. The king size bed was comfortable. The restaurant was nice but not crowded. The business center needs an upgrade. Overall it was very good!
Location was great. Maria at the lobby bar was fantastic. The rooms and hallways smelled musky and smokey. Asked for a champagne bucket and flutes and they never arrived. Toiletries were not replaced everyday. Called to request a late check out and I was given a very scripted speech and followed by a hang-up. Went to the pool around 5pm and there were not towels available. Pool bar/ restaurant was nowhere to be seen, even though there were menus laying around.
Bed wasn't confutable. Ac wasnt good.
Typically we love Westin hotels. This hotel should not be allowed to carry that name. The first issue was that the hotel was dirty. Not just our room but all of it. Elevators were slow and old. Lobey was not clean. The pool was nice but the health club was dirty. The hot tub was broken. The restarunt was way over priced for quality of food. We were very disappointed.
One of the easiest check-ins I have ever had.. Friendly staff and beautiful room. There was hardly any I disliked regarding my stay... Maybe more premium cable TV channels?
The hotel was very nice. Very attractive. The staff was extremely rude.
Very clean great valuee
Everything about this place was very nice. Beds comfortable clean and spacious room and friendly staff. Nothing
It's ok for being a Sheraton Suite, room was big. seriously, breakfast was very bad and very unhealthy, but well- what should i expect, it's USA, and it's Florida.
Everything Nothing. All was great. Will come back again
no food smells in hallways, very clean. An odor free hotel , very rare these days. Nice big suite rooms, friendly staff
Spa pool on the roof
Nice and clean hotel Have to pay extra for breakfast!!!
Everything was perfect ! N-a
Sauna and hot tub
Very nice. Clean and spacious rooms. Loved the jacuzzi jet bath tub The bed was uncomfortable
Comfortable room, comfortable bed. Clean environment. Nice location also. If you sleep late, after a certain time you can't order breakfast anymore.
We got a breakfast for free because we woke up at 4:30 am Construction area around the hotel
Bathrooms were good and room standards were very acceptable Restaurant seemed a bit Galban hearted and lacked sole - being picky but bar AC was way too cold
Location; felt safe as a lone traveler. Friendly staff. Excellent housekeeping staff. No in room coffee maker.
Location Some staff was extremely rude , room cleanliness was terrible, not well kept building, had to fight for towels, patio door would not close, cockroaches in the room. Very noisy HORRIBLE experience!!!
I reserved three rooms three weeks in advance. I was charged the full amount 4 days in advance. When we arrived (less than an hour after the earliest check-in time) we were given rooms that were nothing like was promised. The furniture was damaged, the bathrooms were mildewed, the beds were rock hard with uncomfortable springs poking and we were missing basic items like soap, phone, iron, iron board, towels, etc. I was told we had no option to move to different rooms because they had given all the better rooms away and opened the rooms we were in from being renovated only five hours before we arrived so that we would have rooms. I will NEVER give my money to this place again.
They didn't charge me to cancel my room once I saw it The pictures online were taken 20 years ago and the place is so gross I didn't want to touch anything
It's was horrible! I had to switch my room because of roaches in my first room. I had to request towels almost everyday, the rooms carpet was filthy, The bathroom floor looked like it was never mopped. The sheets weren't fitted and continually slipped off the mattress while I slept. Window view
My bed had no fitted sheet, mattress pad, or comforter. They had just a standard sheet covering the mattress. Every time you move the sheet goes with you. The mattress becomes a exposed and you wind up touching the mattress (disgusting). Hair on pillows that did not belong to me! No chair to sit on at the desk. The couch chair thing in the room was covered in stains, so I wasn't thinking about sitting on it. No ice machine on either of the floors. The only ice machine is at the furthest part of the property. The ice machine barely works. No fridge in the room for extended stays.
Nothing I had to ask for towels everyday and finally got them on my last day staying there which was four days, yea I went four days without towels sounds petty but it's very annoying when you have nothing to dry off with out the shower. Also during my stay I hear other guest complaining about towels and other issues. This hotel needs a lot of work
We waited at the counter for over an hour to get our rooms. The hotel room they gave was dirty and the beds weren't made. Also there were no towels or other toiletries in the bathroom and they had a hard time to get us some towels. One of the rooms floor was all moldy and parts of it was missing.
Nothing positive From check-in to departure, rude unhelpful staff, noisy, old rooms, lights don't work, long waits. To be avoided
The price. The room looked like it needed complete remodeling. It was dirty. No towels and no blanket.
One of the rooms the a/c didnot work. 326
The staff is just awful and ruins my stay each time i stay.
I changed my reservation to Days Inn North FLL (which was great with airport shuttle). I changed because there was many horrible disgusting reviews I never read, and they charged me 1 day. not applicable
Lovely hotel, large room although suite was booked. Balcony door did not lock
Beach front and accessible to anything, nice ocean view from the room, clean hotel and it has everything we need. Front desk is horrible specially the person who checked us in. She told me that I will get a text or a phone call when the room is ready but unfortunately no one calls me back not text. I have to call and find out myself to see if our room was ready. Other than that everything was perfect.
The location was great and the rooms were very nice! The wedding we attended was beautiful. I had left a watch by the pool and checked with the front desk to see if anyone had turned it in. They simply said no and sent me on my way. However, when I checked at the pool restaurant, she asked me if the front desk had checked with lost and found. The front desk didn't even bring up lost and found as an option. Luckily, security had received the watch and we were able to get it back.
Walking into the resort really felt like home. The staff was friendly and very accomodating and it felt so fancy! I really enjoyed my stay and I always stay at the Hilton when I travel, never disappoints! We had a jetted tub in the room and a view of the beach, the swimming pool overlooked the ocean which was walking distance from the hotel! Our whole experience with the resort was everything we dreamed of. Will definitely return our next trip to Fort Lauderdale!
access to ocean construction
Location and suite we stayed in The valet parking - over priced and under delivered
I had to wait until 6pm to check in
Nice pool area, access to beach; good restaurant/bar; close to lots of activities in Ft. Lauderdale
Great service, staff, food. Great location. Hidden fees. Mandatory "resort fee" should be part of up front cost, not an "indicental" learn-about-it-upon-checkout fee. Wifi painfully slow.
It was a great location however service and staff were average. No one really went out of their way to be helpful. We arrived at the hotel at 9 am and were not allowed into the room till 3pm. The jacuzzi tub had yellow water coming out of the faucet.
It was a beautiful hotel with very friendly staff. We were able to checkin early and the junior suite with the balcony views was wonderful. That the ATM charged US$3.50 to take cash out.