Cons:We booked a car to be returned to Piazzale Roma in Venice Italy. With printed confirmation from them. However, nobody informed us that there is actually NO SIXT office at all at that location!! It was a Saturday, nobody picked up the phone when we called multiple times trying to figure out where to go. We were given an exact address that did not exist! After 3 hours of going back and forth in the area in torching heat and with 2 young children, one police officer on the road suggested we return the car at the airport. We did. The airport is far from there. We had to take the cab back to Piazzale Roma. We tried to complain at the airport counter, but nobody cared" I am just working here, I am not in charge". I said, please give me a receipt that I actually returned the car. They did not want to; they said it will come in my e-mail in a few days !!??!! It did come in the mail a few days later, but really, I had no proof that that I actually returned the car ok and in time!
Cons:The car was filthy - seats stained, had half eaten food between seats, dirty plastic cups and used tissues int the car. It is clear the van had been used for commercial purposes, it was not fit to be used for a family vacation trip. I had to wait an hour for the car from when I arrived which made it clear it wasn’t ready and they tried to clean it a last minute, maybe even put the back chairs back in as the middle row wasn’t fitted well and the seats rocked a bit. Also the power outlet didn’t work so I couldn’t charge my phone for using as a GPS. It was very disappointing.
Pros:We had a brand new car; obviously it was in good condition so that was nice.
Cons:We waited over an hour after our scheduled reservation time to get the car. We had carefully planned our itinerary and the late departure (waiting for the vehicle to be taken for fuel) messed things up badly. We ended up in rush hour traffic, which delayed our arrival in Tuscany and cost us extra $$
Pros:Staff were great both ends
Pros:Hassle with no one there
Cons:Car was not as represented to hold 7 passengers and 5 luggage. We had to rent a second car.
Pros:The car was on time
Cons:Not the car we order and not similar. We wanted 9 places came and we got 7 place car. The charge was 15 eu more. I would like to file a complain Erez Boozer