Cons: The man at the drop off was so rude it made the whole experience horrible and I would never use dollar again. When we asked him which direction to get to the terminal he told us it's not his responsibility if we are too stupid to read the signs. His name was Marc or so he told me and I took a pic of him so I could complain.
Apr 18 2016
Problems with GPS
Pros: Clean car, staff comprehensive
Cons: Very small gps, high additional cost
Drop off very complicated in LAX
Oct 18 2015
Pros: Waited almost an hour at the counter to pick up my car
Oct 19 2015
Cons: location info for pick up was wrong which caused me a lot of inconvenience and costed me extra Uber fare cost.
Dollar rent a car is good until for some reason you have to call customer support. The customer support is very poor and un informed. They don't even have a way of contacting the local branch.
Oct 26 2015
Pros: Much easier to drop off and walk to the gate
Nov 14 2015
Cons: Bad car. Steering wheel shook whole time. No radio too
Dec 10 2015
Pros: When I returned the car, I forgot to fill it. So they did let me leave to fill it and didn't mark me as returning the car late.
Cons: They charged me more than my initial quote. The attendant at front counter hardly spoke English. And I had to walk about a half mile from the counter to the key pick up to get the car, with all our luggage. the car wasn't in very good shape either.
Dec 28 2015
Reservation but no car
Cons: Reserved car at one price. Told they had no vehicles at all. Ended up waiting half hour and paying eighty percent more for an upgraded vehicle.
Jan 13 2016
Was cheated when picking up the car
Pros: I ended up with a fine car after paying an upgrade fee in order to get the car I had originally booked
Cons: Rude and unfair person at the rental counter. His name is Mo at the Orange County airport. I had booked an intermediate size car and was offered a Nissan Versa hatchback. I don't know if you've ever seen one of these, but they are definitely NOT mid size. I told Mo that he was not offering me a fair deal, but he wouldn't listen. I ended up paying an unexpected upgrade fee to get a car that would fit my family. After subsequent communication with Dollar customer service, I confirm that the Nissan Versa is considered a Compact (not a mid-size) car.
Jan 14 2016
worse rental car company
Pros: There is nothing I like about Dollar rent a car. They are horrible
Cons: I had made a reservation for a car and when I came to Dollar rent a Car they told me that they did not have any cars available for me. I asked them how that could be when I had a reservation and they could not answer my question. I then asked if they could upgrade the car, and they said that they would have to charge me for that, even though they did not have my car that I had made a reservation for. I told them that every other rental car company would accomodate the customer and provide an upgrade for free as they did not have the car, but they didn't care.
They told me it would be 20 minutes before I could get a car, and every time the 20 minutes were up, they said it would be another 20 minutes. I waited a total of at least 3 hours. During this time I asked to talk to a manager at least 5 times, and they said that he was not available. The attendant even gave me the manager's cell phone which I called, and he didn't answer.
They finally just gave me a car that someone just then returned after I waited for 3 hours, they did not clean the car, and they did not want to mark all the "dings" and scratches the car had on their paperwork. When I returned the car, they wanted to charge me extra as the time I took the car out was not modified to reflect that it was taken 3 hours after it was suppose to.
My advice is never go to Dollar. They have the worse customer service. They lie about their wait time and charge you more money then they should