Madison Car Rentals

Cons: Hertz tried to surcharge for everything extra, like $10 per gallon to refill, $130 for extra driver. This is just a rip-off.

Cons: Nothing

Cons: This office needs to hire more agents! The agent you have is great,but there is only one of him!

Cons: Lost and confused records.

Cons: Car had a strong smell of marijuana when it was picked up and the smell lingered for several days.

Cons: I called to change the time of pick up from noon to 7AM and person on phone in Hertz told me it has been changed but when I went to pick up the Van at 7Am I was asked why was I early, the Van is booked for noon.

Cons: The surprise when I got to the airport when my plane came in to find out that I actually had to go clear across town (30 minutes) to get the car. My plane came in at 5 & I was suppose to pick up the car at 5 - BUT Alex was kind enough to wait for us so we jumped in a cab and make it to the address before Alex had to close. Everything worked out OK

Cons: First of all I was first in line and there was another couple behind me and the associate ask if he could wait on them first. Sure why not. They rented a small SUV. That's what I was suppose to get. Then when I get up there they didn't have a car in my class and had to pay for the next higher class or I wouldn't have got nothing. I even called corporate and they said that I would have to take it up with the location.... Will not be using hertz or recommend them ever again....

Cons: Price was a little high more than usual.

Cons: The truck I reserved was a dodge 1500. However when I picked it up it was a much smaller Nissan. This caused issues since there were five of us crammed in this little truck. They said they would try and get us a bigger truck but never received a call...

Cons: poor signage at the drop off on Madison, had to find my own paring spot outside in their lot and walk into the terminal to do the drop off.

Cons: Too much air freshener

Cons: Didn't have the car I reserved. Upgraded to mid-SUV. Was not cleaned nor did it have a full tank of gas.

Cons: Not accepting my debit/credit card without an additional $80 fee. Found that extra charge super suspicious.

Cons: Unfortunately when I returned the car I was overcharged by 50.00$ and was in a hurry so didn't have time to prove it to the 4 people at the Conte who couldn't figure out what I was trying to tell them.

Cons: I wasn't able to rent the car. The guy at the counter said that a credit card was required, and I only have a debit card. I hate credit cards. What's the point of paying for something twice? Despite the fact that I have over $1000 in my checking account, and about $3500 in savings, I can't use a debit card to rent a car? **** that ****.

Cons: I didn't like that they upsold us on a different vehicle. The total cost was $400more total.

Cons: nothing

Cons: After leaving the rental counter to pick up car, we had to wait about 25 minutes for our car to be prepped. There were no other customers and the staff was moving at a snails pace. We asked three times what was taking so long and were told the car needed to be cleaned, vacuumed and gas up. Why they need so much time and why they would wait until a car was rented to do these things is ridiculous.

Cons: Car had jumpy transitions gear to gear to gear and heating /defrosting system was a bit hard to figure out.

Cons: 1) The car quoted in the reservation is not available in there fleet, so they had to switch make and model. 2) Sticker shock on the price of insurance for car potentially being out-of-service. 3) Was told I could go directly to rental car website to locate and pay any tolls incurred on trip. But when entering the website address given into google, the site came up as not found.

Cons: One thing is that is a must is to have a snow brush in the car during the winter. Sure enough the second day of renting we had a big snowfall with no way to clean the car other than our gloves! Budget- you need to do better!

Cons: Only had SUVs available. Not what we reserved b

Cons: I was not given the car I had been promised. The agent tried to upsell (by $9 per day) to give me a comparable car (full size). Both agents (pick-up and drop-off) told me that they knew it was misleading but that they didn't have any control over what corporate does. The agent asked me if i wanted a GPS. I said "sure," and she had me sign for it, but didn't tell me they were charging me almost $12 per day to use it (literally highway robbery!). They said they would e-mail me my receipt but it has been more than 24 hours and nothing has come.

Cons: Constant attempts at up selling. They finally gave me a Kia from Budget that had a defective front seat

Cons: Was not a ware I had to pick up off site...cost me too much time on a business trip.

Cons: Slow process to complete pick up. I received no communication that the drop off point for my one-way rental was a satellite location with no official Avis presence, then was charged for a second day after they claimed it was returned late even though there was only a place to drop the keys, so they have no way of verifying my return time. When I called to dispute the additional late charges, the customer service was slow and unhelpful.

Cons: the "low tire pressure" light came on and the window washer did not work because it was frozen