2.0 MediocreMar 8 2022
regualr service but they will lie to you and saying liability insurance supplement is mandatory charge. And once your sign it, they wont refund you.
2.0 MediocreJan 17 2022
This is a terrible experience. Upon arrival to the rental station the employee found our booking started typing and presented us with multiple insurance options, which we all declined, since we use our Amex for car rentals that has a nice insurance and travel package with it. After declining every extra cost, he presented us with the rental agreement that was 160 dollars more than the quote we signed up and booked via kayak. We asked him why there is a discrepancy and showed him our original booking and rate. He looked at it and told us that he doesn't know and he doesn't care, since this is the rate that he can offer us and all these online sites are always lying about prices and offers !!!!! I told him that I have rented through other online sites multiple times and never had a discrepancy, which is when he told me that this is the best offer he has and we should either take it or go somewhere else. At this point we had no choice but to rent a car that kept going up and up upon adding a second river. From the original quote of 680 bucks we ended up having to sign a contract for 995 dollars. Horrible experience. never again/
2.0 MediocreDec 29 2021
Made a reservation for a SUV and called to confirm there would be one available. Upon arriving at the check in counter at the time of our reservation, we were told that it would be a 2-3 hour wait for a car even with a reservation. Kayak showed a list of available cars for the night and Thrifty was confirming that availability - so this was incredibly misleading and a total waste of our time
2.0 MediocreDec 28 2021
We arrived to pick up our vehicle ti find thrifty closed! We were stuck outside in a 30 degree parking garage with our children and suitcases with no car or any help to rectify the situation. We had to find another dealer to rent from and still have not received our refund. We will never rent from Thrufty again
10.0 ExcellentDec 27 2021
10.0 ExcellentDec 21 2021
Great price, compared to other competitors. Seamless pickup and check in processes. Clean vehicle. Quick and accurate final billing process, including emailed final invoice. Will gladly do business w/ Thrifty again at SEATAC.
2.0 MediocreDec 8 2021
I booked my car pickup for a Sunday, but when I arrived for it the location was closed. I immediately called customer service and they told me that it was their mistake and I would not be able to get a car.
10.0 ExcellentNov 23 2021
Everything went fast and was easy. Will rent from them again in the future for sure
6.0 GoodNov 16 2021
The rental agent was friendly, professional and as efficient as possible. She upgraded me to a sedan from an economy! 😊 There was only one rental agent when I picked up the car at 9:00 pm with four people waiting in front of me…. and six behind me. The driver’s seat was pretty far back and could not be adjusted forward. Fortunately, I’m 5’8” and with my leg fully extended was able to reach the pedals, but would have preferred being a few inches closer. The car was very clean except the interior windshield had streaks in it making visibility a bit more challenging during two horrendous rain storms. I would rent from Thrifty again.
8.0 ExcellentNov 9 2021
We had to haul our luggage on & off shuttle to car rental terminal off site.The line was very long when picking up our car. Had to stand in line for over 45 minutes. The agent was very courteous and provided excellent service. The van was not completely cleaned. There was food under seats and the faint smell of vomit in the morning when it was left locked up for the night...yuck! There was an oily film on inside of windshield which we had to buy 3 products to clean it (still never came 100% clean). This could be very dangerous night driving. It made it an unwelcome challenge to already weary driver. Speaking of dangerous, we had to replace the windshield wipers the second we got the van as they were shot and leaving the windshield more blurry than the film caked on the inside. I feel like they should have known to replace the wipers. Not cool to have to locate, purchase out of pocker, and install ourselves. IT IS SEATTLE after all and a "cyclonic bomb storm" was forcast with 100% chance of rain.