Granada car rentals

Cons: Did not have the car I reserved so I was forced to get a bigger car and they made me pay for the difference. Did not explain anything about the drop off procedure even though they knew I would return car after closing hour.

Cons: Pick up took 30 minutes. It could have been 5 minutes, if one member of staff had been in the car park and the other membver of staff had dealt with the minimal paperwork and left the customer to walk with the car keys from the office to the car park

Cons: Avis drop off tried to claim I scratched the bumper. Complete scam so they can get money from me or the insurance company. Horrible, I hardly drove it and parked below garage

Cons: Pickup was a horrendous experience. I've always been able to grab a car earlier than my reservation time. I understand it’s ultimately based off availability, so when the front desk attendant told me I couldn't get it sooner than one hour before my reservation time, I was okay with that. That was until I was assigned a car which had been clearly sitting on the lot before I arrived - a complete waste of my time. I usually pay for car rental insurance through 3rd party vendors, which is always fine. But for some reason, the front desk attendant told me I wasn't insured. I said I was and just paid it through Kayak (at $27), and he said that my file says I did not pay and had to pay Avis if I wanted the car insured. I dug through my emails and showed him the receipt proving I was insured through the reservation, and he tells me that it only covers changing the reservation. When I downloaded the PDF and showed that I was actually insured for damages to the vehicle up to $40,000, he said they didn't accept Allianz anyways and I had to cancel with them and pay Avis 90 euros to protect my car against damages. I told him that it didn’t make sense for Kayak to offer insurance that Avis wouldn’t accept and asked if he could tell me about their policies with 3rd party rentals. He said he doesn't have that information (could be true but still a reflection on Avis having terrible training policies - insurance is a big/complicated deal and their front desk attendants should understand the ins and outs of it) and goes on to say the car is only protected if I purchase through Avis. I obliged as I was tired of going back and forth and trusted that he knew more than I did being that he is an actual Avis employee. After doing some research, it sounds like I would have been fine through Allianz. This is incredibly disappointing as I feel I was manipulated through scare tactics to fork over more money for an already overpriced reservation. He also knew I was traveling into Portugal, and offered no help or assistance in regards to potential tolls, bridge fees, etc. All he seemed to car about was making me pay more and trying to spend as little time as possible providing actual customer service.

Cons: Car had a heavy cigarrtte smell which the clerk forgot to mention

Cons: At pick-up we were charged an extra 69 euro fees on top of the $72 in fees already paid. Adding up to about $150 to the base car rental fee for a 4 day rental. (Base rate was $120. We actually paid closer to $300 total) The break down apparently was a 40 euro fee to drop off at a different location. Plus some 21% tax that added up to 29 euro. The other $72 was a $18 “taxes and fees” per day. I found it to be deceptive pricing on Hertz’s part.