Pros: Awesome place to rent car. Super friendly, efficient, and eager to get customer the best value.
Cons: If I had to complain about anything, there was a water bottle left in my back seat. Big whoop!!! My new go to rental agency!!!!!!!
Nov 28 2016
Long wait at drop-off
Pros: Person who checked me into car -- great guy. Friendly. Smiles. Smiles mean a lot.
Cons: Took forever to drop-off car. Wanted to just leave the keys and GO! Instead, everyone and his cousin was in that office, including what appeared to be a group of foreign tourists. Their transaction MUST have made it into the Guinness Book of World Records for the l-o-n-g-e-s-t car rental transaction in human history. Good grief!
Dec 21 2016
Pros: Car rental was a good value. Drop off, once I was actually acknowledged and helped ( after 10 minutes ) , was painless and quick.
Cons: Took around 10 min to get acknowledged both picking up and dropping off. Employees were on the phone and passing by, but no eye contact was given. It was my first time renting a car and i didn't know the protocol. First I was told my cash couldn't be accepted, then when I produced a card, I was told to go get my elderly, disabled mother from the car and have her come in. Felt like I was unwanted there and made to feel not welcome.
Jun 10 2016
Great experience except
Pros: Pick up and drop off went smoothly. Ended up with an upgrade for free, which was much better than downsizing because our trip was epic long. Car was clean.
Cons: I have yet to be credited for $300 and it has been over the time the agent said my account would see the funds. I am sure it will sort but being that I am on vacation I would have preferred not to have to inquire and follow up.
Aug 26 2016
Cons: The address provided was the wrong one. The 800 customer service number then sent me to ANOTHER wrong address. The agents at the desk simply kept repeating that I was at the wrong location. I ended up not renting the car. HORRIBLE customer service, will never use again.
Cons: The service was painfully slow, unhelpful and unfriendly. The car was FILTHY! The employees wanted to close up shop and did not want to do a walkaround inspection. I stood outside the locked door until someone came out and demanded one. Clearly we had received a smoked in car, not at all cleaned out.
Jul 7 2016
Pros: Fast service nice people
Dec 8 2016
Wine to airport
Pros: Efficient pick up and drop off.
Cons: Somewhat larger car than I requested or needed.
Sep 12 2016
Cons: They didn't have a car for me when I arrived! Had to call Enterprise to come pick me up!