Gainesville Car Rentals

ok.

Cons: The car was not very comfortable and it had bird poop on it and the front window was not clean.

Pros: Price

Cons: No drop box for keys; lack of communication with office hours

Crappy car and rude employees, who could ask for more?

Cons: I know I got an inexpensive rental, but why does Hertz offer such inferior cars? But the rudeness of employees at pickup and drop off was the most offensive. Where to you find such people. The experience left me not wanting to use Hertz in the future.

Sort of meh

Pros: Parking was easy. Newer car, so it was pretty clean and low mileage. One guy who worked there was super charismatic but wasnt the one to check me in or out.

Cons: No trunk space, not super comfortable to drive, couldnt hook phone up to stereo. Shitty gas mileage. Rental building itself was small, with no parking lot space for customers, and a little run down looking. Price roundtrip wasnt bad but price one way was horribly high when the car wasnt registered to florida.

Pros: The staff was friendly and helpful

Cons: This Hertz location seemed stretched really thin on employees at the times I came in for pick-up and drop-off. Huge line of customers combined with the phone ringing off the hook really slowed everything down. Thankfully the staff seemed very professional and kept their cool pretty well, but I think the company would better serve the customers if it had enough people to properly handle the amount of tasks that can pull an associate away from helping a customer or getting them in and out in a reasonable time (I didn't get to speak to an agent for my 5PM reservation until 5:40). As far as the car goes, the midsize vehicle I rented drove well, however the passenger seat had very visible stains that the agent told me they tried their best to shampoo out, but was the best they could do. The extra fees after the estimate was also an unwelcome surprise. Overall, the experience will probably cause me not to rent with Hertz again in the future.

Poor customer service

Pros: Cheap price

Cons: I had to wait 30min for a car even though I had a reservation. They should have called to tell me they didn't have any cars. I ended up getting a car that had no cruise control and I was driving for 6 hrs one way. When I called about it they said they didn't know that was a requirement. It 2017 it should be standard and if not there should be a time for me to tell them it's a requirement.