Cons: Budget at the airport noticed the confirmation of the rental at the wrong address and didnt accommodate me after waiting more than 2 hours on line extremely upset
Dec 10 2015
Pros: The service was excellent, especially when delivered. It was a quick checkup and return.
Feb 5 2016
Pros: Loved the car
Apr 4 2016
Cons: They didnt have a car available for this booking
Jun 9 2016
Cons: The car was not completed clean. Especificly the door mirrols,
the front and rear glass.
Sep 27 2016
Pros: The quick availability of my reserved car.
Cons: I had to go back in to the counter to report damage on the car. That should have already been noted on my reservation form before I rented the car...Or someone should walk us out and go over the car when we rent it.
Oct 14 2016
Car had broken AC
Cons: Car had broken AC on a 92 degree day. Long wait in line.
Oct 18 2016
Pros: The car was in excellent condition, quick check in quick return. Very professional but not very friendly service.
The cost for the rental was very high, given that I had the cheapest economy on the lot this was very surprising.
The car did not have cruise control or automatic lights which is odd given that almost all new cars have this feature. This was very unpractical when going on a long trip or driving at night. Specially in Florida.
Dec 10 2016
no surprises, which is a good thing!
Pros: everything about the rental experience met my expectations. it was a intermediate car, and the gas mileage was great. like brand new <2K miles Kia.
Cons: My wife said " if that was an intermediate car, I would hate to see you in a compact!"
Feb 1 2017
Cons: Was not given option to pre-pay for fuel at a reasonable rate, and was unable to locate a gas station near the Tampa airport dropoff point to refuel-- there were not any convenient options that I could find and the agent at dropoff agreed that it's hard to find around there and it "helps to know the area." Um, thanks a lot for sharing that while gouging me for $10/gallon fuel.
Pros: Wasn't expecting the infiniti 2017 car for such a reasonable price! Thanks Hertz!
Cons: We have a problem with the cigarette smell, which should have been addressed with seriously by Hertz. Pls. impose the proper penalty to your customers who smoke, and clean, get rid of that smell before you have it rented to other customers.
Feb 5 2017
Pros: Customer service
Feb 10 2017
Pros: Laurie was the attendant and she was awesome!
Feb 21 2017
Cons: HORRIBLE customer service. Car was not ready on time and unsafe to drive when I got it. Turned it back in and was told there was no replacement vehicle in same size. No effort was made to assist finding a replacement. No response from customer service.
Feb 24 2017
Cons: To get a car took us for about 2 hours. Different price with a website. When we got a car there was some garbage inside.
Feb 28 2017
Mar 28 2017
Awesome week special
Pros: Comfort of suv made the trip. Ride was smooth.
Cons: The 3rd row seat. But laid it down for more luggage space and comfort.
Apr 18 2017
Cons: Surprised about the extra $200 deposit that was needed.
Apr 7 2017
Pros: It was very easy pick up and drop off. The staff was friendly.
May 16 2017
Cons: Asked for midsize, got subcompact.
Long line at pick-up
Pros: Great counter service. Good price. Clean new car. No problems.
Jan 20 2017
Pros: EZ & fast
Jul 18 2017
Pros: The service was great and the car was good. Great gas milage. Very basic car, but we didn't need anything fancy.
Sep 6 2017
Beware of the first car they show you!
Pros: The service provided by the Belleville Enterprise Rent-a-Car office was awesome!
Cons: Classic upsell - and I'm the sucker that fell for it. "Your full-sized car is ready". Around the corner comes an old Toyota Camry, with a fresh detail job. Looks great - not renting a new and impressive car. Renting an old car. "Well, we can get you into XYZ car for $15 more per day, or the LMNO SUV for $20 per day."
Great salesmanship, just beware of the first car you sign up for. It maybe a Nissan Altima equivalent - but what year?
Jan 3 2016
Cons: was not clear how to do drop-off before office opened
Sep 6 2016
Pros: Nice Car, clean, easy drop off
Cons: When I got there the person told me I had to pay for upgrade and had to leave my car somewhere else other than where I chose to drop it off. The total bill was 2.5 times what it was said on Kayak. I had to argue and talk to manager to get what I was told on Kayak, did not need that hassle.
Nov 21 2015
The car was not available.
Cons: The car was not available.
Feb 5 2016
Do not Use Trird Party Websites to book on Enterpr
Cons: This was the absolute worse Enterprise experience I have ever had. The clerk that greeted me was rude, did not say hello or look up, She only sputtered "license and credit card". She then demanded my boarding pass, which I did not have. I made the reservation through a travel site and the Miami airport was what they sent me to. I called the office to let them know I was running late, but no one picked up the phone. Then I called the 800 Rent A Car number and they only said I need a credit card to rent from there and nothing about a boarding pass. I asked the rude clerk to let me talk to the manager, and he said they do not rent to local people. They had my reservation in the system and they should honor it. I asked to to talk to his boss. A rude guys came out and basically said "too bad". I then said that since Enterprise told me this location was OK, they should give me a ride to the correct location. No dice, even though that is what Enterprise if known for. I said I was going to call the 800 number. He said he would call the police. We were both on the phone. I was telling the 800 number person how the manager was as calling the police. I then hand the phone over to the manager so he could get some tips on customer service from the 800 number person. The call was dropped after a couple of minutes. I left and easliy rented a car from National. On my way to the car I saw the police he called. He had LIED, telling them I was 1) in the way and 2) calling him names. This was the worst experience I have had renting a car. I partially blame your website, since it does not divulge that locals cannot rent cars there. Out of all of the Enterprise locations you sent me to the exact wrong one.
May 1 2016
Pros: Dodge Journey was a spacious SUV, with nice handling in highway. Very gas efficient, was very surprised. Drove from Florida to Illinois. Very comfortable.
Cons: Didn't have Bluetooth or car phone accessory. When traveling now in car, hands free options are key.
Cons: Book a car that showed 7 seater, plus call their customer service to confirm that. When come to the airport, it is 5 seater. No sorry from the manager. Feel cheated. Really disappointed.
Nov 21 2016
Pros: The people at the Gainesville airport AVIS were very helpful.
Dec 27 2016
Easy drop off
Pros: I dropped off the car with no hassle.
Nov 14 2015
Cons: It was a one day rental and they charged me for two days at $60 a day.
Nov 15 2015
Pick up address was wrong!
Pros: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Cons: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Dec 29 2015
Great service and learned a tip!
Pros: This agency called me in the morning to let me know I may not have a car at the time I requested it. I ended up getting a car but the overall tip is to never trust the call centers and make sure you talk to someone at the location to ensure they have a car, especially during peak rental periods.
Jan 31 2017
Economy car rental from Gainesville to Jacksonvill
Pros: Everything went fine
Cons: Nothing to not like
Apr 9 2017
Pros: Not a darned thing!
Cons: I was provided by KAYAK a date, location and time to pick up an Avis rental car. When I arrived on time at the designated location the Avis rental counter was un-attended and the rental counter was closed. When counting Avis by telephone Avis was 100% un-cooperative and un-helpful in assisting me to secure an Avis rental car from an alternative Avis location. Fortunately, albeit "last minute", I luckily found a rental vehicle from one of Avis' competitors. As a result of this incident, I will NEVER AGAIN use Avis - or KAYAK.
Jun 9 2017
Cons: One tire was at 28 lbs..not in the 40's...gas tank was not on full but it all worked out & the orlando team was excellent
Jun 17 2017
No cars available
Pros: Reserved through Kayak but there were no cars available when I got to the location. Person behind the desk said it was the darn internet's fault.
Pros: The young man who greeted me in Gainesville aiport was very professional and personable, nice way to start a journey.
Apr 22 2017
Pros: Easy to use
Jul 11 2016
Pros: Car was cleaned and gave me good mileage. They treated me with curtesy and service was excellent
Aug 30 2016
Cons: The usb port didn't charge or allow my phone to connect to the stereo.
Sep 16 2016
Cons: No car available when I got there.
Nov 16 2016
Pros: Best Customer Service. Have not seen a Happy Smile at 8:00a.m. LIKE that in years. Everything was perfecto. Will be using Alamo as my go-to from now on.
Jan 7 2017
Pros: Loved backup camera
Cons: Counter closed at pickup. Had to go to the sister counter where there was a big line and it took forever. No one seemed to know what was going on and seemed to be in no hurry to get any of us out of there. They were friendly tho. Then drop off at PBI very poorly marked. Plus I thought the rate was high.
Jan 8 2017
Pros: Easy pickup and drop off. Super friendly service. Super nice car.
Jan 26 2017
Pros: Reserved and received the product and service as requested, making me a satisfied customer.