Recent Reviews
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- Neutral
- Negative
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2.0
Pros: Nothing.
Cons: Did not have any vehicles available.
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2.4
Bad condition- Not what we reserved online
Pros: Nothing
Cons: At airport, told they don't carry cars shown online like the one we reserved. They had only one available which was banged up and a lower grade. Found out later it had bad brakes and a punchered tire that was patched; had a flat tire on the road because of the patch. Never Budget again.
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4.8
No gas/not enough room
Pros: The gentleman was nice
Cons: We picked up the rental car with only 1/8 of a tank of gas. First time visiting the area in a foreign country. We didn't know where the nearest gas station was and did not have foreign currency. We made it to the gas station on empty and luckily were able to use our credit card. The car was smaller than the description - barely fit our 4-piece luggage (twp-week stay). It had just been returned so it wasn't cleaned before we got it. To top it off, the charge on our credit card statement was over $70 more than what we were told and signed a contract for!
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2.4
Overpriced for the service and full of surprises a
Pros: To be honest it has been a very bad experience in general. When I arrived at the fest they had a different quote to the one given to me earlier when I placed the reservation (about $80 more) and they refused to accept the DCW from my Amex. They said they don't take that insurance no more and didn't have any official written document that said so.
Cons: It's my first and last time renting a vehicle with this company. At least at Thai location. Next time get a hold of Armando Acuña who works at a different counter on this airport. The rest of them are the worst of the worst along with the personnel that works at this place in general
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8.4
Pros: Good on gas. Good customer service.
Cons: A few small details. Like horn not working and brakes squiking a little bit. But over-all good.
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4.0
Budget Memphis dissapoints
Pros: The Chevy Cruze was nice.
Cons: Counter help was OK, every little thing is extra, 1 hour late is a penalty, smoke in the car $200, not full of gas $9/gal charge. The car was dirty, had no washer fluid, and smelled like smoke. Plus it had a dent that no one noted on the pre-check sheet. Hope they don't try and charge me for that. When I returned a day earlier than expected the not so friendly person that I had to go and find at the return aisle told me there would not be a credit since I did not return at the same time? Very unhelpful. Avis looked a lot nicer and appeared to have a lot more customer service agents. In the future I will avoid Memphis Budget
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2.0
Budget and Kayak where terrible
Cons: The AC in the car did not work. We drove oh highways and it was so hot. Budget didn't give us a different car after complaining. They also socked a mandatory 25.00 dollars a day insurance fee which I did not need. Lots of surprises and no help. I contacted Kayak and they said they couldn't do anything. Budget had to deal with me. Bad service from both companies.
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2.0
Cons: I had to cancel my car rental at the airport, because besides the rental cost and insurance, they wanted to charge me two different taxes, never hear that before and this is not the first time that I've rented a car in Mexico, just different city.
review from
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5.2
Bad car maintenance
Pros: It was fast
Cons: When I was walked over to the car I noticed right away that the back tires of the vehicle where very worn out, I asked the attendant about switching to another car but he said none where available. I took the car and half way into my one hour drive one of the tires I was initially worried about lost all its air, I had to stop to change a tire in the middle of the road. When I got to my destination I payed to have that tire repaired as well as the other one because it also had some holes. Upon returning the car after my three day trip I told the budget employee what had happened and he only looked at me and said oh my bad, we should have looked into it that day when you told us
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2.0
Pros: Nothing.
Cons: Did not have any vehicles available.
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2.4
Bad condition- Not what we reserved online
Pros: Nothing
Cons: At airport, told they don't carry cars shown online like the one we reserved. They had only one available which was banged up and a lower grade. Found out later it had bad brakes and a punchered tire that was patched; had a flat tire on the road because of the patch. Never Budget again.
review from
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4.8
No gas/not enough room
Pros: The gentleman was nice
Cons: We picked up the rental car with only 1/8 of a tank of gas. First time visiting the area in a foreign country. We didn't know where the nearest gas station was and did not have foreign currency. We made it to the gas station on empty and luckily were able to use our credit card. The car was smaller than the description - barely fit our 4-piece luggage (twp-week stay). It had just been returned so it wasn't cleaned before we got it. To top it off, the charge on our credit card statement was over $70 more than what we were told and signed a contract for!
review from
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2.4
Overpriced for the service and full of surprises a
Pros: To be honest it has been a very bad experience in general. When I arrived at the fest they had a different quote to the one given to me earlier when I placed the reservation (about $80 more) and they refused to accept the DCW from my Amex. They said they don't take that insurance no more and didn't have any official written document that said so.
Cons: It's my first and last time renting a vehicle with this company. At least at Thai location. Next time get a hold of Armando Acuña who works at a different counter on this airport. The rest of them are the worst of the worst along with the personnel that works at this place in general
review from
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4.0
Budget Memphis dissapoints
Pros: The Chevy Cruze was nice.
Cons: Counter help was OK, every little thing is extra, 1 hour late is a penalty, smoke in the car $200, not full of gas $9/gal charge. The car was dirty, had no washer fluid, and smelled like smoke. Plus it had a dent that no one noted on the pre-check sheet. Hope they don't try and charge me for that. When I returned a day earlier than expected the not so friendly person that I had to go and find at the return aisle told me there would not be a credit since I did not return at the same time? Very unhelpful. Avis looked a lot nicer and appeared to have a lot more customer service agents. In the future I will avoid Memphis Budget
review from
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2.0
Budget and Kayak where terrible
Cons: The AC in the car did not work. We drove oh highways and it was so hot. Budget didn't give us a different car after complaining. They also socked a mandatory 25.00 dollars a day insurance fee which I did not need. Lots of surprises and no help. I contacted Kayak and they said they couldn't do anything. Budget had to deal with me. Bad service from both companies.
review from
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2.0
Cons: I had to cancel my car rental at the airport, because besides the rental cost and insurance, they wanted to charge me two different taxes, never hear that before and this is not the first time that I've rented a car in Mexico, just different city.
review from
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5.2
Bad car maintenance
Pros: It was fast
Cons: When I was walked over to the car I noticed right away that the back tires of the vehicle where very worn out, I asked the attendant about switching to another car but he said none where available. I took the car and half way into my one hour drive one of the tires I was initially worried about lost all its air, I had to stop to change a tire in the middle of the road. When I got to my destination I payed to have that tire repaired as well as the other one because it also had some holes. Upon returning the car after my three day trip I told the budget employee what had happened and he only looked at me and said oh my bad, we should have looked into it that day when you told us
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