Pros: It was quick after tge worker finished the personal call and the car was easy to find and clean.
Cons: The desk person was on a personal call for 10 min on her cellpohone, while I waited to be served. I understand you have family but you are on the clock. Take the call on a break. I was also never told about the holding fee.
Nov 9 2015
Terrible, Terrible, Terrible employees
Cons: I had to return my rental from Hertz and switch to a rental from Budget, I talked to the front desk agent at Budget and she advised me to return my car from Hertz first. The desks were about 10ft away from each other mind you, after the return to Hertz I walked over to Budget and they were closed down because they apparently switched there hours to earlier times on Saturdays (which wasn't stated on the website). So my reservation and me being there did not mean anything to them, they just wanted to get out of there on time and left me stranded in the airport and was forced to rent at top dollar through another company, instead of costing me $41 for a 24 hour rental it cost me $120. I have never been so irritated with a business in my life.
Dec 7 2015
Pros: Free upgrade after first car smelled like urine.
Cons: Tried to give me a urine soaked car.
Dec 14 2015
Pros: Quick to get the car and to return, not the car I wanted to rent!
Cons: The car didn't ride smooth , thought it might stall .
Jan 3 2016
Pros: They followed up to see if I was actually coming to pick it up since they have weird hours of operation.
Cons: Car had hesitation issues.
Apr 20 2016
Terrible Service, Only Accept Credit Cards!
Cons: Literally stranded in Florida and despite booking my car months in advance I was told I could not pay with a debit card OR cash. Credit card only! Would not mind so much as the fact the attendant pretty much didn't care and did nothing to help rectify the situation. I was told to literally go find another car rental service, despite the fact I told the attendant I would be stranded with no help without a car. I had plenty of money in my account, which is why I offered cash, but was denied. thankfully there was a Hertz, who was super helpful and got me a car in minutes with my debit card. Never using Budget again!
May 8 2016
Car Was Dirty
Pros: Liked the car, Ford Focus was good rental car. No problems with the price. They honored the quoted price.
Cons: I had no flexibility to shorten the rental period. It would have cost more, even thought it appears I was paying a daily rate. Not a big deal, but would have liked to change it.
The car was dirty, found another renters empty sun glass case in the car. Outside hadn't been washed before giving us the car.
Dec 31 2015
Worst experience ever
Pros: I can't think of a single think that went well about my experience with this company. Very disappointed with every aspect.
Cons: Never again will I rent from budget. They never delivered the car for my reservation. After waiting two hours and being assured the car was on the way from fleet was finally told I would have to take something else because they never picked the car up to drive down for my reservation. Now I only had 2 small vehicles to choose from. I'm 6'8" so I was very uncomfortable for my 3 hour drive to my destination. Upon leaving my hotel for a two hour drive to the airport, the car would not start. They wouldn't bring another car and it took 1 1/2 hours to get it jumped from roadside assistance. I called to complain because I now missed my flight home...no one seemed too concerned I spoke with on several occasions. I recieved a 1 day credit off the price. This is a slap to the face if you ask me. If I treated my customers that way I wouldn't have any. Guess that shows why I won't be returning here again.
Jul 14 2016
The car was filthy. I have never had such a disgu
Pros: Location of Pick up was good. The staff at the pickup location was helpful.