Pros: I like the staff at this particular location.
Cons: The car I was assigned had poor gas mileage. Kia's are the worst cars around.
Mar 29 2016
Pros: very good value for money, service and quality of car
Cons: the yellow car was the ugliest I have ever seen, embarrassing to drive for a male
May 5 2016
Pros: The car had less than 2000 miles on it and though a compact car, it was very roomy inside.
Oct 22 2015
Pros: He would not rent to me simply because I did not have two credit cards it was very inconvenient
Nov 5 2015
Helpful and Friendly
Pros: The car was perfect for what I needed. When checking in the woman helping me was amazing. She was friendly and when I told her where I was going and that I had no idea where anything was she brought out a map and circled things for me. She told me about the area and just was great overall.
Cons: I was worried about the car because on the second day it decided that it was going to take forever to start. I could hear it turning over but it wouldn't just come to life.
Dec 17 2015
Cons: off site
LONG WAY off site
car smelled like smoke
Dec 30 2015
Good solid option
Pros: Liked being able to pick out my own car.
Cons: The tenant outside sat in his car, while I tried to load my large suitcase into the car in 30 windy weather.
Feb 29 2016
You get what you pay for.
Pros: The price
Cons: The cars were dirty and smelled. I tested three cars on the lot before finding one with a smell I could tolerate.
Mar 26 2016
Inexcusable wait at pick up counter
Cons: I waited for over 30 minutes in line to pick up the car. I still had another 15 minutes to go when I noticed that all other car rental counters had no lines. I went to Alamo that had no line and rented a larger car for the same price.
Mar 31 2016
One of the worst car rental experiences of our lif
Pros: One of the worst car rental experiences of our life
Cons: I returned the car with a full tank of gas and they charge me $13.95 for not having a receipt for the gas I had just purchased. Completely illogical. I will never rent from Dollar again.
Pros: Needed a car last minute after flight was canceled. Alamo had the best rate and was able to get a decent rental quickly for an overnight drive to NYC. Car was clean and had excellent gas mileage
Cons: The GPS and EZ Pass were nice to have, but they were a tad pricey to rent with the car (extra $35 for the two)
Nov 17 2015
Pros: Liked being able topick ourt car from several options.
Cons: Pricey during the week, but a bit less than other options
Dec 7 2015
Cute VW bug, standard and fun to drive
Pros: Cute car, fun to drive
Cons: Would like more features on the cars, Bluetooth! Usb
Dec 15 2015
GPS too expensive
Pros: Car was new and nice.
Cons: Our GPS did not work so they rented us one--was too expensive; $121.71 for only 4 days--way too expensive. Also, the speed limit for various areas in Ohio were not current on freeways and other areas.
Dec 22 2015
Pros: Ease of dropoff in Pittsburgh airport
Cons: Inability to change details of trip easily. Small unclean car that had previously been smoked in.
Dec 27 2015
Cons: There was no one at the desk when I arrived. I waited and finally received help from one of the employees at another rental counter. I never saw the Alamo agent.
Dec 28 2015
Pros: Friendly staff, quick processing at pickup, and frequent shuttles to/from the airport. No issues.
Jan 4 2016
Always the best
Pros: The check in agents are always friendly, the cars are always clean and gas tanks are always full. We travel to see family once a month and this is always our number one choice.
Jan 4 2016
Cons: A metal part of the car was hanging loose from the undercarriage by the end of the trip.
Pros: The vehicle was fine, but the fact that Hertz wasted an hour of my precious vacation time was inexcusable.
Cons: When we arrived to pick up our vehicle we had to wait over an hour until one was available. There were about 10 people in front of us also waiting for vehicles. We were not early - we arrived at the time we reserved (slightly later, in fact). As a result of this, we were late to our intended destination.
Sep 11 2016
Cons: When I went to pick up my rental it took 90 minutes just to get the paperwork done for the rental. Then we decided to add a day to our trip and they wouldn't honor our rate and tried to charge is for a weekly rate that was $200 more then our original bill. Management came to speak with us and was not helpful in anyway. We eventually stood there so long trying to figure it out that we just cancelled our whole rental and went with someone else.
Sep 20 2016
Pros: The price and the ease of dropoff.
Cons: The pickup. The Altima that they brought up looked great but they could not find it in their system. Took over 30 minutes of them trying to figure it out before they gave up and brought up an Nissan Rogue SUV which I didn't order but took so I could get out of there.
I did end up liking the Rogue but the experience at the counter was horrible
Nov 15 2015
Pros: The car - a Hyundai Accent - was amazing. I rent a lot, always choosing economy/compact because of price (I don't need to show off for business with a bigger vehicle, and I like to save on gas) and the Hyundais (any one of them) are miles above all of the Chevy's (total trash), Toyotas (decent but not nearly as nice), Fiats (crappy gas mileage for such a small car, and no space), and
Cons: car interior was dirty and bumper was detached in the front.
clerk was alone servicing a big group of people, however, the lady in front of us had a card problem and needed to call her bank which put her on hold for a looooong time. The clerk just waited around until I asked him to start our reservation (we were next in line). It didn't make sense for us to be kept waiting seeing as the lady still didn't get on the phone with a teller as we were already leaving.
Jun 4 2016
Pros: The young man working was very nice and very helpful. Thank you!!
Jun 13 2016
Hertz was overpriced
Cons: Cancelled it because another major car rental agency gave me a much better rate.
Jun 17 2016
Pros: Pick up was relatively easy. The car handled well. Drop off was relatively easy.
Cons: I was not offered any type of upgrade options. The compact car (Hyundai Accent) I rented did not have cruise control for a long highway drive which was tiring. The car windshield also did not have any type of sun protection and I ended up getting sunburned through the glass during my drive.
Jun 20 2016
Pickup spot dosnt exisst.
Pros: Car was new.
Cons: I rented a car from Hertz Burke Airport in Cleveland.
Hertz closed its office at that airport 6 months ago.
Had to take a $40 cab ride to the nearest open location.
My car was covered in its shipping stickers. All doors had seals that said "do not open".
Jun 23 2016
Pros: NOTHING !!!
Cons: They say that they are at the airport (they are at a private airport 30 mi away) they even ask for your flight number. They tell you they have a shuttle. All leading you to believe you have rented at the Cleveland International airport. You find out when you get there that your car is 30 mi away and you have to get your own transportation at 11:45 pm. Then to get the same car at the Real airport is an additional $100. Never will I rent from Hertz Again !!! Also customer service is Overseas and they do not understand your problem.
Jul 25 2016
Cons: The rental wasn't thoroughly cleaned. I also had difficulties with my reservation, making several changes. Initial pick up was at a private airport which no one told me I could not pick up without flying into that airport. Good thing I called ahead about a question, otherwise I wouldn't of had a rental for my vacation. The pick up location was changed to an airport, which was a two hour round trip.
Pros: Customer service rep was the best ever, anywhere. AMAZING!
Cons: Long route to take shuttle to and from rental area
Jan 4 2016
Pros: The customer service was great. Smooth process.
Cons: The windshield wipers were old which made it hard to see during rain....and it rain my entire trip.
Feb 6 2016
Need more information and customer service needs t
Cons: I wasn't able to pick up my reserved car because they did not accept Debit Cards as I was under 25 I wish this information was told to be before I reserved the car. Luckly the Enterprise representative a couple booths down was able to help me out and give me a comparable deal. I highly recommend the Enterprise at the Cleveland Rental Car Center. Cheers.
Feb 6 2016
Cons: Drop-off closed on return. Driving less than 50 miles results in automatic charge for fuel despite filling up! No charge to credit card so don't know if agency properly billed me. (Usually they do not.) Great rate, but horrible quality and service.
Apr 10 2016
Pros: Comfortable good on highway.
Apr 23 2016
Great car, quote was underestimated
Pros: The car we were given was exactly what we needed. A smaller SUV with decent gas mileage and all the bells and whistles.
Cons: I was charged $60 more than what I was quoted as the estimate. I reported the billing issue 4 days ago and still have not heard back, so I might have to dispute the charges.
May 9 2016
Watch your rental go from $250 to $500 at the coun
Pros: The car was clean and low miles
Cons: Screwed by Budget. Bought insurance when I booked the car, then was charged again at the pickup counter. Had to walk 300 yards, in the rain to get the car..... last one in the last row. It wasn't the car I picked from the list at first.
Jul 21 2016
Pros: Good price and good service.
Jul 24 2016
Cons: Tried to tack on a late fee, so had to wait in long line (again) to have it removed.
Apr 22 2016
Pros: clean car
Cons: I reserved car thru kayak @ $44/day for my boss and was charged $64/day no real deal there
Cons: The quoted price for the car doubled after insurance was added. Very unfair and poor value, I shall not be using Enterprise again.
Dec 24 2015
Jan 2 2016
Car: meh. Staff: nice but apparently incompetent (
Pros: Clean car?
Staff were all nice, but...
Cons: Pickup was a mess - couldn't get out of the lot the first time since the tablet system wasn't apparently working, so got it done on paper. then on drop-off they had no record of the car(!) Needless to say, way too much time was spent waiting for what used to be very simple. Never good when trying to catch a flight. Look at the title even "in null = in Detroit" - if that isn't poetry, I don't know what is.
Apr 4 2016
Pros: Seamless transition between reservation counter to returning the car. The attitude of the employees was also excellent, helpful and attentive.
May 6 2016
Cons: very few cars to pick from
Jun 1 2016
Issues Checking in and I think it could be cheaper
Pros: Car was clean. Staff was nice at both locations.
Cons: The pick up and drop off process was a little time consuming.
The car seemed a little expensive for what we got.
Aug 1 2016
Car was very dirty upon initial pickup
Pros: Toyota Corolla is a good car and staff was friendly. Associate credited one day rental when I told him that car was dirty upon pickup.
Cons: Car was dirty and all windows had to be cleaned inside and out.
Sep 6 2016
Pros: Friendly staff
Cons: Had to wait for car because they didn't have any ready when I got there.
Sep 8 2016
No cars when I showed up!
Cons: I showed up at Cleveland Airport for picking up my pre-booked car from Enterprise counter. The line was 10 people long with one agent struggling while other car rentals were all 1-2 people long lines with multiple agents.
While I and 9 others were patiently waiting for our turns, the agent took time to announce "Just so that you all know and not surprised when you get to the counter, we are out of cars and it may take 1-2 hours to get a car". Really? I quickly whipped out my phone, made a reservation on Avis.com and shifted to the much shorted Avis queue, got my car and was on my way! Thanks Avis!!! Enterprise, you suck!!
I thought I should cancel my Enterprise reservation just in case they still decide to charge me. There online system won't let me cancel and I had to call in while driving my Avis car and punch through a bunch of codes, talking to a few people before (I think) I successfully cancelled my Enterprise reservation.
Beware -- a reservation with Enterprise means nothing!!!
Sep 12 2016
It's been better
Pros: Clean car. Fast drop off.
Cons: Short line for pickup but had to wait. I was third in line while a brand new guy checked people in. There were three other employees outside on break. Not horrible but it's been better in the past.
Pros: I had problem with the wipers on my first car, and they quickly replaced it with another car.
Cons: Some cars smell a lot like smoke or air freshener
Nov 28 2015
one way rental
Pros: Thrifty was great about exchanging my car - twice - during my rental. First, a rock hit my windshield. Then, one morning the car wouldn't start and they towed me to a place to get a new one.
Cons: Well, wish the car hadn't malfunctioned.
Feb 27 2016
Pros: It was easy and the associates were so nice!
Cons: Hard to find rental office at first and dropping off was not that confusing during the daylight hours.
Sep 25 2016
Pros: Choice of vehicles
Cons: Counter help more interested in selling extras than helping someone unfamiliar w area. Unable to purchase toll pass. Car smelled of smoke. Fees to return in different city outrageous, more than 2 week rental.