Pros: I like the staff at this particular location.
Cons: The car I was assigned had poor gas mileage. Kia's are the worst cars around.
Mar 29 2016
Pros: very good value for money, service and quality of car
Cons: the yellow car was the ugliest I have ever seen, embarrassing to drive for a male
May 5 2016
Pros: The car had less than 2000 miles on it and though a compact car, it was very roomy inside.
Feb 8 2017
Pros: Easy drop off!
Cons: Surprised that extra driver had extra cost
Oct 22 2015
Pros: He would not rent to me simply because I did not have two credit cards it was very inconvenient
Nov 5 2015
Helpful and Friendly
Pros: The car was perfect for what I needed. When checking in the woman helping me was amazing. She was friendly and when I told her where I was going and that I had no idea where anything was she brought out a map and circled things for me. She told me about the area and just was great overall.
Cons: I was worried about the car because on the second day it decided that it was going to take forever to start. I could hear it turning over but it wouldn't just come to life.
Dec 17 2015
Cons: off site
LONG WAY off site
car smelled like smoke
Dec 30 2015
Good solid option
Pros: Liked being able to pick out my own car.
Cons: The tenant outside sat in his car, while I tried to load my large suitcase into the car in 30 windy weather.
Feb 29 2016
You get what you pay for.
Pros: The price
Cons: The cars were dirty and smelled. I tested three cars on the lot before finding one with a smell I could tolerate.
Mar 26 2016
Inexcusable wait at pick up counter
Cons: I waited for over 30 minutes in line to pick up the car. I still had another 15 minutes to go when I noticed that all other car rental counters had no lines. I went to Alamo that had no line and rented a larger car for the same price.
Pros: Very helpful and friendly staff @ pick-up and drop-off
Cons: scheduled rental for airport pickup, but car was reserved for off-site pick-up somehow. caused a bit of angst and delay that was unneccessary.
May 22 2017
Pros: the price
Cons: it was 40 miles away from the airport. I started my search at airport rentals and somehow was changed to a different location and didn't see that until it was to late.
Jun 12 2017
Cons: Car pickup location was not at the airport. Had to uber with family for car pickup.
Jun 14 2017
We waited for 3 1/2 hours after our schedule pick up time awful servic
Pros: The rental car was nice
Cons: I was scheduled to pick up the car at 8 AM the customer service didn't arrive until 9 AM Done even though the cars were sitting in the parking lot they couldn't get the paperwork together until after 1130
Jun 19 2017
Pros: I rented a suv for a week. Great rate and employees were great. The car was clean. Very happy with the experience.
Jul 5 2017
Pros: Pick my own vehicle, good selection.
Cons: The last two visits no one was there to check the vehicle in. Not sure if that's how it's done with Hertz but with the lack of available staff or signage.. I just left the car in the return area.
Jul 5 2017
Dropped off at departure door after turning in our car. AMAZING.
Pros: Hertz dropped me and my two young children off at the airport instead of us taking the shuttle. I almost hugged the guy as I was carrying bags and car seats by myself.
Cons: The car's tan fabric interior was stained which wasn't great.
Jul 10 2017
Cons: If stretching your rental information should be a bit easier on what to do.
Jul 19 2017
Shuttle to airport
Pros: I was pleasantly surprised to learn that Hertz has a complimentary shuttle service to the airport. Cleveland Hopkins airport car rental is off-site and it is necessary to take a shuttle bus. When returning my rental for my early morning flight on a very rainy day, Hertz drove us to the departure area of the airport for free. Not having to take everything out of the car, and being dropped off was a very helpful service!
Nov 2 2016
Smokey car and hidden fees!
Pros: Easy pick up and drop off.
Cons: Car had been smoked in previously and the fees and taxes doubled the price of the rental!
Pros: Needed a car last minute after flight was canceled. Alamo had the best rate and was able to get a decent rental quickly for an overnight drive to NYC. Car was clean and had excellent gas mileage
Cons: The GPS and EZ Pass were nice to have, but they were a tad pricey to rent with the car (extra $35 for the two)
Apr 13 2017
Pros: Everything went as expected with no surprises. The one thing that I did not expect was that I got to choose my care from the row instead of being given a car. This little thing empowered be because I chose and owned my decision. Little but important. Thank you for that.
Cons: I am a fair but critical person but I cannot think of anything I did not like and believe me I tried. :)
Apr 21 2017
Pros: The pick up and drop off process was super easy!
I even got a free upgrade because they didn't have the car I originally ordered.
Cons: I don't like that you pay one price on the site, and your receipt states nothing is due at pick up. Yet, when I pick up the car, I'm paging another $100. Why can't both companies talk to each other and offer 1 price??
Nov 17 2015
Pros: Liked being able topick ourt car from several options.
Cons: Pricey during the week, but a bit less than other options
Dec 7 2015
Cute VW bug, standard and fun to drive
Pros: Cute car, fun to drive
Cons: Would like more features on the cars, Bluetooth! Usb
Dec 15 2015
GPS too expensive
Pros: Car was new and nice.
Cons: Our GPS did not work so they rented us one--was too expensive; $121.71 for only 4 days--way too expensive. Also, the speed limit for various areas in Ohio were not current on freeways and other areas.
Dec 22 2015
Pros: Ease of dropoff in Pittsburgh airport
Cons: Inability to change details of trip easily. Small unclean car that had previously been smoked in.
Dec 27 2015
Cons: There was no one at the desk when I arrived. I waited and finally received help from one of the employees at another rental counter. I never saw the Alamo agent.
Dec 28 2015
Pros: Friendly staff, quick processing at pickup, and frequent shuttles to/from the airport. No issues.
Jan 4 2016
Always the best
Pros: The check in agents are always friendly, the cars are always clean and gas tanks are always full. We travel to see family once a month and this is always our number one choice.
Pros: Customer service rep was the best ever, anywhere. AMAZING!
Cons: Long route to take shuttle to and from rental area
Jan 4 2016
Pros: The customer service was great. Smooth process.
Cons: The windshield wipers were old which made it hard to see during rain....and it rain my entire trip.
Feb 6 2016
Need more information and customer service needs t
Cons: I wasn't able to pick up my reserved car because they did not accept Debit Cards as I was under 25 I wish this information was told to be before I reserved the car. Luckly the Enterprise representative a couple booths down was able to help me out and give me a comparable deal. I highly recommend the Enterprise at the Cleveland Rental Car Center. Cheers.
Feb 6 2016
Cons: Drop-off closed on return. Driving less than 50 miles results in automatic charge for fuel despite filling up! No charge to credit card so don't know if agency properly billed me. (Usually they do not.) Great rate, but horrible quality and service.
Apr 10 2016
Pros: Comfortable good on highway.
Apr 23 2016
Great car, quote was underestimated
Pros: The car we were given was exactly what we needed. A smaller SUV with decent gas mileage and all the bells and whistles.
Cons: I was charged $60 more than what I was quoted as the estimate. I reported the billing issue 4 days ago and still have not heard back, so I might have to dispute the charges.
May 9 2016
Watch your rental go from $250 to $500 at the coun
Pros: The car was clean and low miles
Cons: Screwed by Budget. Bought insurance when I booked the car, then was charged again at the pickup counter. Had to walk 300 yards, in the rain to get the car..... last one in the last row. It wasn't the car I picked from the list at first.
Jul 21 2016
Pros: Good price and good service.
Jul 24 2016
Cons: Tried to tack on a late fee, so had to wait in long line (again) to have it removed.
Oct 23 2016
Good value but Budget needs to tighten car checkup
Pros: All except the tires were incorrectly inflated.
Cons: The car was pulling to a side. The tire pressure lights came on. Both passenger side tires were 5 to 6 psi less than left side. I had to pull the car and add air in rain.
Pros: The clerk couldn't find my reservation, so that made me tense for a little bit. I messaged my wife who sent my confirmation number and then he found my car right away. The staff was courteous and helpful.
Cons: They charged me a deposit upfront, which I knew nothing about and it took them 48 hours to refund it after I checked out and paid. Other than that, I had a good experience.
Apr 26 2017
Great Service, yet not what I signed up for
Pros: I loved the Client service. The staff was very kind and efficient in both Cleveland and New Haven (dropoff). Everything was also very quick, I was in and out in less than 10 minutes.
Cons: I reserved a small car mostly thinking of fuel efficiency. When I went to pickup the car, the only vehicle available was a Jeep Compass which is by no means fuel efficient. Therefore I ended up spending 3 times the amount I had budgeted for gas.
Feb 7 2016
Insurance a rip off
Cons: The quoted price for the car doubled after insurance was added. Very unfair and poor value, I shall not be using Enterprise again.
Dec 24 2015
Jan 2 2016
Car: meh. Staff: nice but apparently incompetent (
Pros: Clean car?
Staff were all nice, but...
Cons: Pickup was a mess - couldn't get out of the lot the first time since the tablet system wasn't apparently working, so got it done on paper. then on drop-off they had no record of the car(!) Needless to say, way too much time was spent waiting for what used to be very simple. Never good when trying to catch a flight. Look at the title even "in null = in Detroit" - if that isn't poetry, I don't know what is.
Apr 4 2016
Pros: Seamless transition between reservation counter to returning the car. The attitude of the employees was also excellent, helpful and attentive.
May 6 2016
Cons: very few cars to pick from
Jun 1 2016
Issues Checking in and I think it could be cheaper
Pros: Car was clean. Staff was nice at both locations.
Cons: The pick up and drop off process was a little time consuming.
The car seemed a little expensive for what we got.
Aug 1 2016
Car was very dirty upon initial pickup
Pros: Toyota Corolla is a good car and staff was friendly. Associate credited one day rental when I told him that car was dirty upon pickup.
Cons: Car was dirty and all windows had to be cleaned inside and out.
Sep 6 2016
Pros: Friendly staff
Cons: Had to wait for car because they didn't have any ready when I got there.
Pros: I had problem with the wipers on my first car, and they quickly replaced it with another car.
Cons: Some cars smell a lot like smoke or air freshener
Nov 28 2015
one way rental
Pros: Thrifty was great about exchanging my car - twice - during my rental. First, a rock hit my windshield. Then, one morning the car wouldn't start and they towed me to a place to get a new one.
Cons: Well, wish the car hadn't malfunctioned.
Feb 27 2016
Pros: It was easy and the associates were so nice!
Cons: Hard to find rental office at first and dropping off was not that confusing during the daylight hours.
Sep 25 2016
Pros: Choice of vehicles
Cons: Counter help more interested in selling extras than helping someone unfamiliar w area. Unable to purchase toll pass. Car smelled of smoke. Fees to return in different city outrageous, more than 2 week rental.
Nov 2 2016
Pros: The type of the car.
The service and the employees.
Cons: Maybe the total price little bit.
Feb 19 2017
Pros: Efficient delivery & drop-off
Cons: Since pick up, the car had a tobacco smell. Somebody smoked inside & wasn´t cleaned afterwards !!!
Mar 6 2017
Pros: Showed an SUV in pic for special. Got a micro car, embarrassed to drive.
Mar 19 2017
Pros: Pricing was great, and pick-up/drop-off were very quick and easy. Good selection of available vehicles, too.
Cons: The insurance pricing was high, so I didn't purchase. It's a roll of the dice without it, but it worked out this time.
Mar 21 2017
Update your descriptions
Cons: The description and picture did not match what I was given.
Apr 10 2017
Pros: The car was clean, and met our needs.
Cons: I had reserved a small SUV initially. When I went to get the car, I was told that the reservation was for a compact, and if I wanted a larger car, the price increased. At that point, I didn't have a choice because I needed a bigger car, so I ended up paying over $100 more then the reservation initially showed. The representative was not helpful in resolving the issue, and told me there was nothing she could do about it. When I dropped the car off, no one was there for me to talk to. I didn't hear anything about Thrifty receiving the car, or get any information about it the next day, like the sign said I would. Not a place I will rent from again.
Pros: Smokey brand new chevy tahoe... made me want to puke. Smokers choke yourselves.
May 16 2017
Cons: Got to Cleveland to return and unfortunately forgot to gas the car. Expected a fee but Avis charged us 9.99 a gallon and they only had one agent working the counter so my husband had to wait forever to be robbed and treated rudely. Whole process of return took one and a half hours. Will never use Avis again.
May 24 2017
Good car. A bit of a wait.
Pros: Excellent car/condition
Cons: Long line at pickup location. One attendant on duty. Took over 20 minutes to get the car despite reserving it online, and it was after midnight when we got there. Would have liked a quicker pickup.
Jun 29 2017
Wrong car, wrong parking spot
Cons: Pickup was difficult, car was parked in a budget parking spot, not avis. I was told the car was a Yaris and it was an IA.
Jul 3 2017
Did not get to this location
Cons: Jfk ran out of cars. Didn't use this location
Jul 11 2017
Car smelled of smoke
Pros: Ease of reservation through Kayak.
Cons: The car smelled of disgusting cigarette smoke. Who smokes in rental cars? I should have been told of this in advance.
Cons: I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.