Monterey Car Rentals

Great service

Pros: Learning the art of advanced booking helps. Even with the pressure of the holidays, the staff maintained professionalism and tried to help others when their cars ran out. Glad I reserved earlier. Awesome ride, they suggested an upgrade which really helped because what I initially reserved, would've been a miserable fit for my size. Good team work! BUT it's a small lot and I don't think there are any other rental places nearby other than the airport, so last minute renters might continue to face off with staff there unfortunately.

Cons: Not sure when this started but have rental car places stopped caring about the outside of their cars? The inside was ok but the outside seemed it was wiped with a muddy rag. Other than that, nothing bad about this experience for me.

CONVENIENT

Pros: No exorbitant airport fees and surcharges. This rental agency is about 3 miles from the Monterey Airport. Take a cab to the office and pick-up there.

Payless

Pros: Great staff, patient and helpful Cars ready to go

Cons: Please offer maps that cover the larger area than San Jose.

Pros: Same here - they were very friendly, helpful and quick. I was in and out.

Great

Cons: It was sunday and I wanted to change my reservation. I was told by the enterprise attendant (24hr service) on the phone that only the local branch could do it, but it was closed on sunday.

Pros: The staff were very professional and helpful. I called to confirm the rental a couple of times and was treated not as a bother, but as a valued customer. When we arrived from a cruise ship, we were at the end of a bit of a line. Staff were working efficiently to take care of the customers, and our order was upgraded one level as the result of a slight wait. The entire experience was perfection.

Cons: Nothing to dislike.