Rochester Car Rentals

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Rochester car rental reviews and directory

Budget
Car rental reviews:
Good (7.5, 28 reviews)
Car rental locations in Rochester:
3 locations
Budget
Locations in Rochester
10 Miracle Mile
+1 585 424 2858
1200 Brooks Avenue
+1 585 464 6093
317 Greece Ridge Center Drive
+1 585 368 0138
  • 7.1
  • 8.1
  • 7.8
  • 7.6
  • 7.1
Recent reviews
10.0 Excellent
Dec 9 2016
Cons:
8.4 Excellent
Feb 3 2017
Stiv
Pros: The car was great. The people I dropped it off with were excellent.
Cons: They guy who got me sorted at the beginning tried to give me a totally different (and not as good car) and was a bit rude about it. Then he tried to upsell me on a number of things and disparaged me for not taking them. Not good sales technique and not good customer service.
9.6 Excellent
Jun 8 2017
terrific customer service and fantastic New SUV
Pros: Very courteous customer service. Easy registration, pick up and drop-off. SUV was in very clean and new condition.
Cons: When I tried to extend reservation one additional day, the call center quoted a price more than double what was printed on contact at Rochester pick up location and would not honor the price on the contract that was printed in Rochester.
4.4 Okay
Jun 16 2017
They did not honor the price I received on kayak!
Cons: When I arrived they said the price on my reservation from kayak was a misprint and charged me significantly more for the rental!
10.0 Excellent
Jan 4 2016
Fast
Pros: The drop off process was quick. It's good to get there on time.
2.0 Poor
Jan 10 2016
No seatbelts?!?
Pros: Nice car
Cons: Got there they didn't have car I paid for. They up charged me and for a Lincoln. Drove 250 miles to pick someone up (my children). Just to find out the back seat was missing 2 of the 3 latches. Tried to call office but even though I was told they were open until 1230am (wanted a same day return) they really closed at 6pm. Left note in key drop box with key to have someone call. They never did. Filed complaint with 800 still no call back. Spoke to office car was on loan was promised it would be looked at upon return and manager will call. Never called. Still waiting contacted via Twitter and they say to contact them via email. Did that today. Here's to waiting more. I will not rent from them again. Ever!
5.2 Okay
Jan 11 2016
misinformation
Cons: I called to ask how much it would be to drop off at a different location and was told it would not cost anymore. However, when i went to extend the rental, it was $200. I was also inadvertently told the wrong return time.
7.6 Good
Feb 9 2016
Pros: Vehicle was clean, reliable, and very comfortable.
Cons: I paid for Satellite radio but it did not work. I was able to get a refund for it. I was surprised by the cost in the end. there were lots of fees I was not expecting.
10.0 Excellent
Jun 1 2016
Pros: Great price, easy pick up and drop,off, nice car
10.0 Excellent
Jun 17 2016
Great service!
Pros: The booking process was very smooth and we got a good deal by booking via mobil phone
Hertz
Car rental reviews:
Good (7.2, 24 reviews)
Car rental locations in Rochester:
3 locations
Hertz
Locations in Rochester
1200 Brooks Avenue
+1 585 328 3700
1301 East Ridge Road
+1 585 338 1190
15 Elmgrove Park
+1 585 426 2440
  • 7.1
  • 7.2
  • 7.4
  • 7.2
  • 7.2
Recent reviews
2.4 Mediocre
Mar 18 2017
Both cars that were received were dirty and old
Pros: Front desk person was very accommodating
Cons: The first car rented was dirty and smelled, took back and got another car which was damaged and smokey in the interior. I have rented other company's but looks like hertz is not reinvesting back into there cars. Would not rent again.
2.0 Poor
Apr 18 2017
Cons: When we went to pick it up Saturday around 1pm they were closed. We never did pick it up.
5.6 Okay
Apr 24 2017
Spring break
Pros: Price and location
Cons: No cruise control. Only 1 setting for intermittent wipers. Uncomfortable seats
10.0 Excellent
May 9 2017
Pros: The process was easy, efficient, and the customer service was great.
8.0 Good
Jun 27 2017
Affordable but cleanliness questionable
Pros: Very affordable
Cons: Car smelled like smoke
10.0 Excellent
Mar 22 2017
Pros: Service was fast and easy, very friendly and knowledgeable. Will use them again and have recommended their services.
Cons: Didn't like that I didn't have inspection sticker on window, made me a little nervous that may get stopped. But all was good and I didn't
6.4 Good
Apr 3 2016
Pros: Very quick
Cons: Nothing wrong.
2.4 Mediocre
May 9 2016
Smelly, Rough ride, EXTREMELY Disappointed
Cons: The smell of the car was intoxicating. It smelled liked cigarette butts were attempted to be covered up by febreze. Additionally, the engine was so loud, I could hardly hear anything.
4.8 Okay
Jul 8 2016
Outrageous additional charges
Pros: Clean vehicle, friendly staff at pickup.
Cons: I made a reservation for a pick up in Rochester and a drop off at JFK. I called to apply my AMEX certificate, and Hertz gave me a new confirmation number, but they didn't say anything else changed. My original reservation was for about $420 for 4 days, or just over $100 per day. When I went to pick up the vehicle, I was offered a "sale" on an upgrade of $30 per day, which I took. Then when I went to drop off the vehicle, they claimed that the cost would be higher due to a drop off at a different location than the pic k up, even though that's what I was quoted and reserved. I ended up paying $650 for 3 days! That's more than double the daily rate I was quoted!! I let Hertz know of my frustration, and they said "As a goodwill gesture, we will remove the upgrade charges on this rental," which was a mere $30 per day. I gave them the opportunity to honor my original quote, and they still overcharged me by double and called it a "goodwill gesture." There are plenty of rental car agencies out there. Pick a different one.
10.0 Excellent
Dec 20 2016
Pros: Quick service
Enterprise
Car rental reviews:
Excellent (8.5, 9 reviews)
Car rental locations in Rochester:
6 locations
Enterprise
Locations in Rochester
1200 Brooks Ave- Roch. Airport
+1 585 235 1449
1795 Ridge Rd E
+1 585 467 7700
248 Buell Rd
+1 585 235 6700
4111 W Henrietta Rd
+1 585 359 3500
568 East Main Street
+1 585 423 2220
763 Linden Ave
+1 585 264 9990
  • 8.4
  • 8.9
  • 8.4
  • 8.9
  • 8.0
Recent reviews
4.4 Okay
Dec 16 2016
Paid too much for the rental
Pros: The staff at the East Main Street location were on point. They were very accommodating, professional and friendly, I was picked up timely and returned the vehicle without incident. Despite the fact that the West Henrietta location sent me to their location instead of one nearby.
Cons: The cost of the vehicle was very expensive. In addition, I was charged a $300.00 deposit. The vehicle was difficult to drive due to its configuration. I was denied when I asked for an upgrade.
8.0 Good
Jan 4 2017
Transportation Surprise
Pros: The staff was friendly and helpful. We were offered and accepted an upgraded at not cost.
Cons: I assumed they ran a shuttle to/from the airport. Wrong! Upon calling after landing, was told they weren't allowed to run a shuttle on airport property. So, had to take a taxi to/from their location. Extra cost subtracted somewhat form otherwise great rental price. The fact that shuttle was not available should have been made very clear on website.
10.0 Excellent
May 13 2017
Pros: good experience
Cons: excellent customer service
9.6 Excellent
Dec 21 2015
Very efficient
Pros: Customer service was very speedy and friendly. Got me to the car with all payments and paperwork done in less than 10 minutes.
Cons: A little expensive for drivers under 25.
9.6 Excellent
May 2 2016
Weekend Touring
Pros: We received an upgrade. My daughter loved the sunroof.
8.0 Good
Jul 26 2016
Pros: The service. Was excellent.
Cons: Everything was good.
10.0 Excellent
Oct 30 2016
Great experience
Pros: Picked up and dropped off the vehicle with ease. The associates were very helpful.
8.8 Excellent
Dec 6 2016
Pros: Pickup was excellent. The people at desk were very friendly and helpful. They actually HAD a choice of 3 vans for me to pick from. The last time I rented a VAN from another agency they had NO VANS when i went to pickup. They also took the time to show me all the gadgets on the van and how to use them. Very impressed.
Cons: I didn't like the drop-off but was probably due to the airport location. There was absolutely no one in the garage where I dropped the van, and no one in the terminal. I wasn't sure exactly what to do with the van and keys, so I took a lucky guess. I hope I was right, no one there to confirm anything.
8.4 Excellent
Jun 7 2017
Overall a good experience
Pros: The representative was friendly, prompt, and accommodating.
Alamo
Car rental reviews:
Excellent (9.7, 3 reviews)
Car rental locations in Rochester:
1 location
Alamo
Locations in Rochester
1200 Brooks Ave
+1 585 235 8000
  • 10.0
  • 10.0
  • 8.7
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
Jul 24 2016
Thanks for asking
Pros: Nice car, great price and good service.
10.0 Excellent
Sep 7 2016
Pros: gas mileage and extra room
9.2 Excellent
Oct 19 2016
easy
Pros: picking up and just walking out, no over inspection of the car- drop off is so quick and easy with no one picking over every inch
Avis
avis
Car rental reviews:
Good (7.8, 2 reviews)
Car rental locations in Rochester:
3 locations
Avis
Locations in Rochester
10 Miracle Mile
+1 585 427 8170
1200 Brooks Avenue
+1 585 328 6600
317 Greece Ridge Center Drive
+1 585 720 5370
  • 7.0
  • 8.0
  • 10.0
  • 6.0
  • 8.0
Recent reviews
5.6 Okay
Mar 18 2017
Cons: Did not have the mini van I ordered. Offered me a 12 passenger! Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!. Windshield wipers we're poor. Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.
10.0 Excellent
Dec 27 2016
Excellent customer service
Pros: All the staff that were very attentive at the beginning of the rental and also at the moment of returning the car.
keddy by Europcar
keddy
Car rental locations in Rochester:
1 location
keddy by Europcar
Locations in Rochester
Unit 8 Castleview Business Est Gas House Lane
National
national
Car rental locations in Rochester:
1 location
National
Locations in Rochester
1200 Brooks Ave- Roch. Airport
+1 585 235 8000
Sunnycars
sunnycars
Car rental locations in Rochester:
1 location
Sunnycars
Locations in Rochester
1200 Brooks Avenue
66 travelers who rented a car in Rochester gave the car agency they used an average rating of 7.7

Car Rental Locations in Rochester

Rochester