Pros: NothingCons: The counter was closed so I couldn’t get my car. Thankfully enterprise was open and helpful
6.0 GoodMay 17 2021
Pros: Clean vehicle.Cons: The car we were given had an expired inspection sticker. It was also difficult to pick up. Location did not answer 4 phone calls and ended up taking an hour to find their desk.
6.0 GoodMay 16 2021
Pros: Friendly fast staff. Car was great except for one glaring issue that wasn’t the car’s fault, see below.Cons: Someone smoked a carton of cigarettes in this car and attempted to cover it up with Axe Body Spray. I learned of this when I started my seven hour trip to DC. I coughed and sneezed for the first hour until the cilia in my throat, mouth, and nose got enough of a coating to stop reacting. My face acquired a greasy film that required vigorous washing upon my arrival in DC. The car was awesome, but that smoke was terrible.
2.0 MediocreMay 1 2021
Pros: The staff was okay.Cons: The vehicle was very dirty - dog hair, grass, and crumbs all over. It also didn’t look as if the tank was completely full. I didn’t see the condition of the car in the dark parking garage. When I got home to pack the car - in a big hurry to get on the road - I saw the state of the vehicle. I didn’t have time to clean it before packing it to leave. It was really disappointing. I took pictures of the interior and exterior (dry bugs all over windshield) - and also a picture of the gas level. I busy moving my daughter out of state and haven’t had time to contact Hertz yet. Will likely not use Hertz again in the future.
10.0 ExcellentApr 26 2021
Cons: Nothing... very pleased w experience
9.6 ExcellentOct 19 2020
Pros: yesCons: Toyota corollas are rather cozy for a 3000 mile trip. Next time we will get a bigger car. Not the fault of Hertz.
10.0 ExcellentSep 13 2020
Pros: Staff at pick up was easy and very friendly.Cons: The drop off on the locations off day could be better. The key drop off was a slot in the door with no cover and I could see all other keys dropped off. Anyone could have used a hanger or long item to grab any set of keys to take a return rental. Need to make it so you can’t see in with a sleeve not letting anything to be removed once put in.
10.0 ExcellentSep 11 2020
Pros: Everything was easy. I will definitely use them again.Cons: Everything was great.
7.2 GoodAug 3 2020
Pros: Staff was good when I picked up the minivan The vehicle was big enough for what I needed it for. The vehicle was easy to drive.Cons: The vehicle had a very strong odor of cigarettes That was very disappointing since I was in the car for several hours.
3.2 MediocreJun 30 2020
Pros: Car was in clean condition overall.Cons: The inside of the car smelled like someone had recently tried to cover up the smell of cigarette smoke, but that’s only a small complaint. The main issue is that Hertz is slowing customers to book one-way cars with drop-off locations That have been shut down. When I arrived at my drop off location on time after 7 hours of driving, I found out that the location has been closed for several weeks and it’s not possible to leave the car there. I then had to sit on hold with poor customer service for 2 hours when they finally told me to call back tomorrow morning so they can then tell me where to leave the car...it’s yet to be seen if I’ll be charged extra for all of this. I will not be booking with Hertz ever again.
Pros: The company is short staffed although the pick up location gal took care of me over phone calls interrupting her.Cons: The vehicle that I had had a slipping transmission and needs attention. I told the girl at drop off but she was too busy to care.
2.0 MediocreMar 11 2021
Pros: Staff at drop off were friendlyCons: Gave me a truck instead of a car and said if I wanted a car (which I reserved) I'd have tonoayb$15 more a day because they were out of compact and economy. Zero trunk and a high step for my elderly mother plus terrible gas mileage. Terrible service.
10.0 ExcellentFeb 19 2021
Cons: Have Bluetooth available in the car. In my car Bluetooth was unavailable or blocked. I cannot register my phone. There were many other phone from previous users registered.
8.0 ExcellentJan 20 2021
Cons: State inspection decal 3 months out of compliance.
4.4 OkayDec 30 2019
Cons: Car was filthy inside and out. Super disappointing. My coat and the kids coats got dirty due to the car being in such poor shape. Additionally, that model of Ford is slow to respond and not a smooth ride. Will not rent again.
4.0 OkayNov 20 2019
Pros: Staff was friendly enough, but not very helpful. I ordered a premium car with enough space for 3 suitcases, didn’t get that. He said that’s all I got. When I suggested another vehicle I was told it would be $60 more. Definitely felt taken advantage of and did not get what I paid for. Uncomfortable ride to New York.Cons: They could have given me what I ordered or upgraded me at no charge.
10.0 ExcellentSep 30 2019
8.0 ExcellentSep 13 2019
Cons: The car was dirty on the outside. The agent in Rochester was very helpful.
Pros: Got an amazing deal on a chevy tahoo rental. Then they were all out so we got upgraded to a 12 passenger van at no additional cost. It was amazing.Cons: Nothing. Pick up was quick. Drop off was quick. Free upgrade was amazing. This was a perfect experience.
10.0 ExcellentAug 26 2020
Pros: Yes, staff was great, and did a great job with curbside pickup/returns related to COVIDCons: Nothing. Friendly and efficient staff. Process simple. Great choices in vehicles. Would highly recommend.
3.2 MediocreAug 24 2020
Pros: NothingCons: The vehicle I ordered was not available, I was offered a different vehicle at a higher rate, no other options were available to me. For the vehicle I picked up was dirt and had a very strong order of marijuana.
10.0 ExcellentJul 19 2020
Cons: Went through the car with me. It did a lot of great things a have never seen.
10.0 ExcellentJul 14 2020
Pros: The staff was very accommodating and helpful.
9.6 ExcellentJun 29 2020
Cons: Interior was about 95 percent clean but that may be a result of COVID-19. Overall I was satisfied with the choice of vehicle.
2.0 MediocreSep 10 2018
Pros: N/ACons: There was no car upon arriving at enterprise
9.6 ExcellentJul 12 2018
Helpful and friendly staffPros: Customer service was great - no issues with the car. It had some minor wear and tear on the outside, but they took note before we drove off. So close to the airport - overall savings was well worth the cost of a Lyft to get there.
Pros: The staff exceeded my expectations...we were late to the mall location and he calmed me down reopened the mall gate for me to enter...and had nothing but kind words to share with me as he obtained a rental car for me...Bravo!Cons: Nothing...thank you sir...your customer service is second to none...
4.8 OkayAug 16 2020
Cons: The car got a flat tire half way through the journey and it was supposed to have a spare tire under the car but it was missing.
7.6 GoodFeb 3 2020
Cons: Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.
3.6 MediocreDec 12 2019
7.2 GoodJul 29 2019
Pros: The car was a very nice car, clean and new, drove well. Dropoff at the Pittsburgh airport was very easy.Cons: The pickup location at Jefferson in Rochester was hard to find, and I couldn't figure out how to get through the phone system to talk to the person at the office to get more detailed directions. Representative could have been more informative about terms and where the car actually was.
8.4 ExcellentJul 22 2019
Pros: accommodating and good valueCons: Gas mileage and appearance of car were excellent. Very tight and cumbersome getting in and out of the car.
2.0 MediocreJul 24 2018
the location was closed!Pros: nothingCons: the location kayak sent us to was closed!!!!
4.4 OkayMay 4 2018
Avis Bait and SwitchCons: Avis did not have the car class that was confirmed in the reservation available -- in fact, they had no cars, only SUVs and a van. We had confirmed the reservation for a premium and without an upcharge only an SUV was available which was unsuitable for the event we were attending. We had no other choice but to upgrade to a van for an extra $100 or leave without a large enough vehicle. We should have walked away instead of agreeing to the extra expense. Avis will not consider any sort of refund for the extra charge which is very disappointing. Obvious bait and switch tactic and very unprofessional. In the future there are many other rental agencies to consider other than Avis.
2.0 MediocreJan 8 2018
Pros: The sales agent was accommodating.Cons: The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.
4.0 OkayDec 31 2017
Cons: Car had no windshield wiper fluid and was dangerous to drive in the snow
Cons: At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.
10.0 ExcellentFeb 12 2020
Pros: The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.Cons: Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.
9.2 ExcellentFeb 6 2020
Pros: YesCons: The drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.
8.8 ExcellentJan 28 2020
Cons: place to leave car
4.8 OkayJul 30 2017
OK, but don't get a flat tire!Pros: proximity to airportCons: was in emergency situation and was met with indifference. luckily, the kindness of strangers prevailed.
8.0 ExcellentJul 12 2017
Pros: Rental agent very personable and friendly
9.2 ExcellentOct 19 2016
easyPros: picking up and just walking out, no over inspection of the car- drop off is so quick and easy with no one picking over every inch
10.0 ExcellentSep 7 2016
Pros: gas mileage and extra room
10.0 ExcellentJul 24 2016
Thanks for askingPros: Nice car, great price and good service.
Pros: I cancelled the reservation and Dollar advised me to contact Expedia for my refund. When I contact Expedia they don't recognize the confirmation number, email address or credit card number that I used. Without any of those I can never get to speak to a live person.Cons: See above
4.0 OkayMar 14 2021
Cons: Vehicle was undersized. I was promised “similar to Rogue” - I got a Kicks!
10.0 ExcellentDec 10 2020
Cons: When you book a car online is one price and when you go to pickup the car in the counter the price change is more high
10.0 ExcellentOct 14 2020
Pros: This was fast and easy! From pick up to drop off no hassle! Thank youCons: Nothing! This company was great!
2.0 MediocreAug 25 2020
Pros: N/ACons: I had to cancel my trip because of COVID and I wasn't even able to get my money back. Ridiculous.
6.0 GoodAug 1 2020
Cons: Similar vehicle not available. Unexpected addl charges.
10.0 ExcellentMar 22 2020
Pros: Very friendly staff. Ease of picky and drop off.Cons: The local phone number should be more visible or available in the materials.
10.0 ExcellentJan 30 2020
Pros: The price was good, staff was friendly, service was fast, and location was convenient.Cons: Nothing could have been better. Perfect.
10.0 ExcellentJan 27 2020
Pros: The counter clerk added taxes at the airport in addition to the rental cost which was paid in full in advance. I didn't expect it. I thought that it was fully paid for.Cons: When I returned the car, I had to note the mileage on the car and note the gas level and then take the key to the airport counter clerk to confirm. I had to wait inline for more than 30 minutes, time I didn't budget for.
With a rental car you can drive from Rochester, NY to numerous attractions such as the Strong Museum and Seabreeze Amusement Park. Nearby cities including Buffalo, Geneva, and even Toronto, Canada can be easily reached by car. In less than two hours you can also drive to Niagara Falls, a hot tourist spot in both the United States and Canada.
Renting a car at Rochester International Airport is a necessity because the bus routes are limited in and around the city. Extremely convenient, its rental car station is right by the baggage claim, making it fast and easy for you to pick up both your luggage and car within minutes. Several rental car agencies are stationed here including Enterprise, Hertz, and Budget.
There is an inner loop that goes around the downtown area and connects to popular local sights like the sports arenas or museums. There is also an outer-loop that connects to state routes I-390 and I-590. Overall, driving around Rochester is pretty smooth and there is not a lot of traffic. However, in the winter months traffic can slow down because of snow and ice.
There is a rush hour in Rochester but it is minimal. The inner-loop, although it makes getting around town easier, can get a little congested during peak hours. This includes weekday mornings from 7 a.m. to 8:30 a.m. and in the evenings from 4:30 p.m. to 6 p.m. So just plan to add 10 to 20 minutes to your drive if traveling during these hours.
25% of our users found rental cars in Rochester for $42 or less
Book your rental car in Rochester at least 1 day before your trip in order to get a below-average price
Off-airport rental car locations in Rochester are around 32% cheaper than airport locations on average
Standard rental cars in Rochester are around 42% cheaper than other car types, on average
FAQs about renting a car in Rochester
Some car rental companies in Rochester which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Hertz, Budget and Enterprise
On average a rental car in Rochester costs $61 per day.
In the past 72 hours, the cheapest rental cars were found at Budget ($30/day), Hertz ($53/day) and Dollar ($57/day). In the last 72 hours the cheapest rental car price was found at Budget 1225 Jefferson Road 14623 (5 miles from city center).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Rochester are Enterprise (8.5, 142 reviews), Alamo (8.5, 102 reviews), and Hertz (7.8, 207 reviews).
The average gas price in Rochester is $3.36 per gallon over the past 30 days. Filling up a gas tank costs between $40 and $54, depending on the car size.
Standard (Hyundai Elantra or similar) is the most frequently booked rental car type in Rochester.
A Standard car rental in Rochester costs $57 per day, on average.
A Economy car rental in Rochester costs $55 per day, on average.
A Supplier choice car rental in Rochester costs $53 per day, on average.
In Rochester, cars are most frequently rented at Hertz 15 Elmgrove Park (6 miles from city center).
On average a rental car in Rochester costs $425 per week ($61 per day).
On average a rental car in Rochester costs $1,821 per month ($61 per day).
Any rental car will suffice for your drive around Rochester. However, if you’re visiting here in the winter, you’ll definitely want a car with front-wheel or four-wheel drive because of the risk of snow and ice. Additionally, ensure that the car has good snow tires and winterized windshield wiper blades to prevent snow and ice buildup.
On residential streets throughout Rochester, the speed limit is 30 mph. When traveling on main streets, you can increase your speed to a maximum of 55 mph. On highways that service Rochester, such as 104 or Interstate 490, motorists can go as fast as 65 mph.
Gas prices in Rochester are at about $2.70/gallon right now. This is a little lower than both the state of New York and the average for the rest of the United States. Gas prices in Rochester tend to cost more during the holidays, especially over Memorial Day, Labor Day, and 4th of July weekends.
There are many places to park in downtown Rochester, including city-operated parking lots and garages. They are quite reasonably priced; you can park in many of these lots for as low as $1 to $6/day. Parking is also convenient around Frontier Field and the Blue Cross Arena at the War Memorial. Park and walk around downtown to visit its boutiques and shops.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).