Pros: AZO is a small airport, i.e. no shuttle needed which is good.
Cons: It was difficult to find the Hertz cars in the dark, so I had to go back to the rental office and a Hertz colleague showed me the position at the parking lot. Maybe it would be a good idea to have the Hertz signs higher up at the parking lot.
Mar 8 2017
Pros: It was convenient and I don't have to drop thru hoops
Cons: I order a car and they said I'll be getting a bigger car. I got a compact car very small
Apr 3 2017
Cons: Arrived at the airport on time. No one at the desk for at least 20 min. 9:30pm so was in the process of canceling and switching to Avis when he finally showed up. He left the airport to get something to eat......when he knew the flight was arriving. Not a smart move.
Apr 18 2016
Cons: Never got the rental they say they were going to call me back but never did my car with was supposed to be available at 12 o'clock but it wasn't they said they'd call back between 4 and 5 but never called me back I think I deserve a free one
Aug 26 2016
Pros: The hertz rep was pleasant.
Cons: The car's windows were not clean. The car had an odor.
I was also disapoonted with a car that was equipped with a basic radio system, with no backup sceen. There was also no usb plug for my phone.
Mar 4 2017
Nice car...pick-up could have been quicker
Pros: The car was very nice
Cons: The Hertz office had only one person checking cars in an out, so the wait and the actual check--out once I got to the desk seemed to take a long time.
Mar 6 2017
Pros: The pick up was simple and the drop off was as easy as parking and putting the keys in the lock box. The car was very clean and it got the job done.
Cons: Perhaps I should have read all the fine print before deciding to rent the car, but the $200 hold on my card was unexpected. It returned to my account the day I dropped it off, but it caused a cash flow issue and I had to put off writing a check because of it.
May 22 2017
Staff was wonderful!!! Thanks Liz
Pros: Liked the great and fast customer service
Cons: Didn t like that kayak allows over booking putting the hertz staff in a stressful situation
Jul 18 2017
Good place to rent from
Pros: The rental location was clean, the rep that helped us did a fine job, and it was a good experience.
Cons: Hertz has a $200 deposit even when you use credit cards, which budget does not, and i did not like.
Aug 4 2017
Pros: Nice car, easy check in and out process.
Cons: I tried to change my drop off location to the airport from an offsite location about a 10 minute drive away so I didn't have to find a cab at 5AM. I had to call the hotline twice because I kept getting transferred to the wrong department. I finally spoke with someone who quoted me $200 additional to my rental to change the drop off location at the exact same date and time to the airport. That was the cost of another week's rental. I repeated the information just to be sure it was accurate and they said yes. That is ridiculous.
Pros: Easy and quick dropoff of car. Counter staff was very friendly and helpful. I accidentally left my phone in the car and drove away before I realized it. The gal at the counter walked with me to the car to make sure that I found my phone! Thanks!
Feb 19 2017
Very nice price and convenient pickup/drop off
Pros: A free upgrade didn't hurt and the check-out/check-in process was quick and easy. The location of the drop-off was a little tricky but what isn't in Chicago!
Cons: Unfortunately, I left my reading glasses in the vehicle (recall the slightly tricky drop-off). The system to enter lost and found was easy but not finding the glasses is unfortunate.
Nov 8 2015
Pros: Quick service, upgrade to bigger car
Feb 6 2016
Pros: They said just go pick out any compact car in the lot. Keys are in them. Agent was helpful fixing a reservation.
Feb 4 2017
Pros: Car was ready upon pickup. Snow was cleaned off of car for us. Clean interior. Great price!
Cons: The pre-inspection checklist. I like to look for any previous damage myself.
Feb 13 2017
Pros: Fast check out
Cons: Check out inside the terminal and not close to parking area.
Feb 19 2017
Pros: Went to pick up the car as directed from budget. When I went to return the car in Chicago to Budget, was told I needed to return to Alamo. Almost missed my flight. The desk should have informed me that I was renting an Alexis car from the Budget window.
Feb 22 2017
Pros: Best price for a very nice car. Alamo has friendly staff and both pick up and drop off were fast and efficient
Cons: Not one thing
Mar 27 2017
Cons: Rude and inflexible desk staff made this a miserable experience. I will not rent from this business again.
Jun 12 2017
Pros: I really appreciated the gal who helped me when I went in to the car rental place, although her sign was Enterprise. I had made a reservation in Kalamazoo, not Grand Rapids and although it cost me more money, she was very helpful.
Also, the lot attendant when I returned was welcoming, upbeat and efficient. I enjoyed his welcoming smile.
Cons: There is no Alamo sign there, even though Enterprise, National and Alamo are there together. You need to let people know in that area how you have that set up. It was very confusing.
Cons: It needs to be stated clearly about debit policy BEFORE you reserve a rental. Lady at desk was rude. I had my rental reserved for a week and then was just told no once I got there because I didn't have my credit card only had my Visa debit card along with plenty of money to rent. Had Hertz not been able to rent to me, and cut my rental down by $100, I would've been stranded. I literally had to search online for the policy after the fact that went over the debit/credit issue and it still was not stated in a manner for customers to understand that don't deal with renting regularly.
May 17 2017
Pros: The van was ready
Cons: The van was very dirty
Jun 20 2017
Cons: The arrogant desk clerk at time of rental
Jul 19 2017
Great fast service
Pros: Attendant was helpful and fast, I was in and out with my car in what seemed like two minutes.
Cons: One things that would be very helpful is if the attendant could take down the new credit card information as I pick up the vehicle. Doing it at a busy airport during drop off is not necessarily the best option.
Oct 7 2017
jacked up price
Cons: when I got to counter they were trying yo charge me $100 more than my original quote....whats up with that.
Nov 11 2017
Cons: They did not have any cars, despite multiple calls in advance to ensure that the large SUV we reserved would be available for our move. Luckily, we made a separate reservation at Hertz as a backup and they had the vehicle we needed without any problems.
Pros: Easy/quick pick up and drop off, great price
Cons: Car smelled strongly of cigarettes and whatever you used to try to cover cigarettes up. It was really awful and if I had more time I would've tried to trade it for a different car.
Apr 17 2017
Switching to Enterprise
Cons: 12:30 AM at DTW - waiting in line for 45 minutes to get a car. Only one person working behind the counter. Two other people (including a manager) did not have a willingness to help move along the line. When I said it seemed unreasonable for a Fastbreak customer to wait 45 minutes in line - the employee simply stated there is nothing he could do about it. Poorly trained customer service and an unwillingness to make any difference in the situation. This person was not trained well and I believe it is a culture at Budget. I would use Budget because of a price point advantage - it's no longer worth it to me.
Cons: I wish my car had an cruise control. Would have made my trip a lot easier.
Apr 18 2017
Great car and service.
Pros: The car was super clean and had all of the amenities that an out of towner would need. The service in Kalamazoo was super fast and easy. The service professional was very friendly and communicated well. She did however tell me that she was positive driving from Kalamazoo to Detroit would need half a tank of gas so, per her advice, I pre-purchased the half tank of gas. I actually used not even 1/8 of the tank. But the good news is that the professional at drop off in Detroit verified my gas use and refunded me the rest!