Boston Car Rentals

Cons: Only had compact cars while other sizes were available for the wild card reservations.

Cons: Check in at the counter was a hassle. Tried to use debit card which was not accepted. Maybe it was mentioned in the fine print, I don't know, but I still don't understand why that's not an acceptable form of payment considering all the information they require of you. The agent did not outline other acceptable forms of payment until asked. Fortunately my wife had her credit card handy.

Cons: We have rented several times from dollar. Cars are good and mostly clean, however, pickup is a nightmare. Different cities same issue, not enough staff to deal with the amount of people. This last time, we spent 2 hours in line. Unacceptable.

Cons: Deceptive sales tactics Inept customer service agents unwilling and unable to resolve billing issue 30 minute wait to return car Missing headlight on passenger side on rental car

Cons: Boston drop off was great!

Cons: My wife set up the reservation for me. When I reached the airport to pick up the car, they would not accept any of my credit cards. So I went over and rented a car from ALAMO who would accept my credit card.

Cons: Pre arranged hotel pick up didn't happen, ended up having to call a different office and had to wait

Cons: Plugs for charging electronic devices stopped working,

Cons: Nothing

Cons: Attentativeness of staff is not what I am use to with Enterprise

Cons: Picking up my rental car took forever. It took a long time for the agent to arrive at the desk. The printer didn't work so he hand wrote the information, but he expected me to sign all over the form without even putting my name at the top. Then I had to wait 30 minutes for cars to be brought from another location because they only had one huge SUV available. The only issue with the car I eventually got was that it smelled heavily of cigarettes when I got in despite all the no-smoking stickers posted all over it.

Cons: call to 800 Enterprise # told us there were NO cars available at that time

Cons: Very rude people. The location of the cars is in a parking structure that will take you anywhere from 5-15 mins to enter or leave. But this is not taken into consideration for the timing of the vehicle. So if you are 15 mins late (even though our actual rental started 30 mins late due to wait for car and the parking structure) which we were they will try to charge you for an extra day! And when you dispute it they get all high and mighty and rude. Not to mention we requested a toll tag while renting, which they never gave us. So we spent the entire trip trying to avoid toll booths because Alamo would have charged us for that otherwise (I called and checked).

Cons: I had to make sure that we can return the car with a similar level of fule..

Cons: The only minor thing was in the first car I had there was a couple pieces of plastic left on the backseat of the car. And a little bit of stress getting for the automated phone system the first time.

Cons: Car woiuld hesitate at low speed.

Cons: car brakes and windshield wipers need attention

Cons: A bit pricey for only 3 days.

Cons: I was told that I had to either pay $680 extra to return the car in Providence or drive one hour to Boston to extend because I could neither do that over the phone nor go to Alamo in Providence. After I made certain statements I easy transferred to an apologetic supervisor who gave me a better rate and took my card over the phone. But how many people fall for this scam?

Cons: I reserved a full size SUV and they gave me a RAV4 and said it was similar. It was not large enough and they would not correct it so I asked them to cancel it. The rep told me I had to go hunt the manager down myself. When I refused he called him. After a 15 minute wait I was told they cancelled it but didn't want to give me a receipt until I insisted. Another rep then told me to "shut up about it". Never rent from them in Boston! I have used them elsewhere and they were fine

Cons: For pick up, short of staff. For drop off, same problem. Staff complaint overtime, and not happy. Worst than pick up. never have such a bad experience when drop off. bad customer service

Cons: The car smelled like cigarette smoke. It would be nice to have non-smoking car option.

Cons: All-in-all, I had lots of issues renting, as it was expected that I was a visitor to the state, and no one at any of the rental places made it clear what that meant I needed to bring or do differently until I was already in the location, an hour out of my way. Getting into the rental location was a pain, and took numerous loops around the building to get the right entrance. I ended up paying more than twice the expected amount because I didn't know to bring proof of my own insurance, so the only place that would rent to me charged a premium.

Cons: One of the staff had a attitude, she was a unprofessional. Poor customer service. Dirty car seats

Cons: The Hyundai Elantra I was given had scrapes, scratches and dents in over a dozen locations. The flat tire warning light was on when I picked up the car and I eventually had to stop and put air in all four tires in order to get the light to go out.

Cons: Nothing

Cons: Avis has moved to a location other than that listed on the kayak receipt. It is now 183 Cambridge St

Cons: At the drop off, there was no parking space to leave the truck. I had to call the local police station to figure out what to do.

Cons: Check in at Boston Logan Budget desk was really poor. This was a prepaid booking and upon approaching the counter I was told that the class of car I had booked was not available. The class was a 'standard - Chrysler 200c or similar'. I was told that we could be upgraded to a small 4x4 which I thought, okay fine. There was no mention of cost for this upgrade until signing the T&Cs at the end of the booking on the machine that I noticed it was an additional $5 a day. When I asked about this, the lady said she could put me in a 2 door car without any upgrade cost. That would mean I would be receiving a car below the grade I had booked but paying the same. She would not upgrade for free so I had to pay the $5 a day more for this larger car. I realise the cost is minimal but I would like to think the principle is that if the car you book & prepay for is out of stock, you get upgraded to the next size up free of charge. Not rushing to book with budget again, that's for sure when there's so many options in that one terminal. Disappointing and rude service.

Cons: Arrived at the rental car center at 1100p. There were 40-50 people in the line at Budget, with only 3 staff working the counter. It was taking 7min-10min to process a customer. ... There werected only a couple people at the other agencies, so I went to Enterprise and was on my way in 10min - and the same car cost me $100 less than at Budget.

Cons: All the other car rental companies weren't busy so we left the Budget/Avis line and took our business elsewhere.

Cons: waiting over an hour for a car that was supposed to be reserved, the agent couldn't speak english, the car we got did not have the xm radio we paid for. We had to go back to the airport and exchange the car after being on the phone for 2 hours trying to get the radio to work. Wasted half the day on that. We paid for the ez pass for tolls, it didn't work, so we ended paying another $150 in tolls from MA to VA.

Cons: Pick up took way too long

Cons: Bad customer services and a lot fees

Cons: I didn't know to go to the dollar booth afterhours.

Cons: This was by far the worst car rental experience I have ever had. Staff were extremely rude and unhelpful. I really cannot explain in about 50 characters how dreadful the experience was. I have sent a complaint form to Thrifty, but regardless of their response, this would be my last experience with Thrifty.

Cons: At the counter was asked if want a costly insurance or ok just with basic, as if the basic was not an up charge, yet it was. Of greater annoyance was reserving a Ford Focus or equivalent and having to argue in the garage pickup that a Ford Fiesta is the equivalent of a Focus just because Hrifty considers it to be.

Cons: There was nothing to dislike.

Cons: I knew insurance and fees would end up to be more than the price quoted by Kayak and Thrifty, but it ended up being double the price quoted... Kayak and/or thrifty need to be more honest about the real prices

Cons: None !

Cons: Three issues keep me from giving my rental experience a 5/5 overall. The first is my own fault, I agreed to accept a "compact" vehicle. In the Thrify world this means I got a Mazda 2, a very small, loud, and harsh riding automobile. This car would make a good first car for an 18 yo, but is significantly smaller and less equipped than the average car I am accustom to. It was fairly new, (25,000 miles), got great gas mileage and was fairly quick, but I never felt safe driving on I-90. Which brings me to my next two issues; the car didn't have cruise control and it shook badly when driving over 65 MPH. I fault the Thrify airport ticket agent for putting me in a car without cruise control. She new I would be driving on I-90 and talked me into getting the express pay toll apparatus, but never mentioned that my selected auto didn't have cruise control. What new car doesn't have cruise control? Finally, the car had a bad vibration when driving over 65 miles per hour. So bad that the entire steering wheel, seats and occupants shook. Unfortunately for me, it took nearly 20 miles of driving to get far enough away from Boston to get the car up to 65 miles. By that time it was too late in the day to turn around and request a replacement vehicle.

Cons: I didn't like that we had to pay for a second driver. Most times I've gotten two drivers on the contract without an additional fee. Only a fee with three drivers.

Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.

Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.

Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.

Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.

Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.

Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.

Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.

Cons: Due to the cheaper pricing, Payless had the longest line at Boston Logan (by 5-6 people at least). Unfortunately, they usually seemed to only staff one person to handle the long lines.

Cons: I was over charged $100 for the Payless car rental. We had to wait an hour for Payless car rental to open. The agent was rude. The car was dirty and the fuel tank was not full at pickup.

Cons: They had only one agent as a result they had the longest line of all the agencies at the airport. It took much much longer to get out of the car rental place. Also they make up for their lower costs with the extra fees. You really need to be adamant that you don't want gas or insurance, as they automatically opt you in. I was told I would have the prepaid fuel charge taken off if I showed a receipt for filling up the tank when I got back. However that didn't happen and I had to fight with Customer Service to get my $30 back. Payless did resolve the issue and refunded my money. However the amount of time and stress to do it didn't warrant the savings.

Cons: Dirty 1/8 of a tank short of gas

Cons: Pickup was bad. Reaaaally long wait at the desk at Logan airport . I had trouble finding EZ in the garage.

Cons: Double my price per day for extra days, no one didn't tell me about that

Cons: The EZ desk is very hard to find at Logan - no signage. It is actually called Advantage. After I was there, the informed me that if I didn't have proof of insurance, I wouldn't have been able to take the car. There should have been notice about this. The add-ons were ridiculous - $28/day for an EZ pass? The wait at the desk was crazy.

Cons: Car was a bit dirty (side-view mirrors) which made it hard to see.

Cons: Price paid was not what was quoted. Counter agent was flip/sarcastic - didn't like that we booked via Kayak or bought third party insurance. We had to actively point out scratches on car - agent seemed bothered by our insisting they check it. Drop off was not great. Agent checked mileage and gas, said "leave it running and receipt will be emailed." Did not review pricing, which was more than quoted. There was a line of at least 7 running cars - waste of gas - and left me unsure that I wouldn't be charged for low gas. Will never rent from Advantage/EZ Rent - nor will I ever use Kayak again. Happy to share my experience with family and friends

Cons: When I arrived at the booth for my 6am rental no one was there. All other companies had staff present. I waited until 7, still no staff at EZ. I couldn't wait any longer so I had to rent from Avis. Please refund my credit card.

Cons: It was a challenge to find the car pick up location because I was unfamiliar with the airport rental car system. But, Boston Logan is a confusing place to begin with!

Cons: Car power outlets didn't work. Car back windshield wiper didn't work.

Cons: An independent GPS system was not available at pickup time.

Cons: I honesty would not rent from any of the majors unless I had no other choice.

Cons: Screwed up my return charge.

Cons: Not for the first time, there never seem to be enough people behind the car rental counters at Logan airport in Boston - and not just at Avis but with other car rental companies there. That isn't true in other places (such as the Seattle or S.F. airports). Perhaps it is a problem to find employees - but Avis used to try harder to have efficient service...

Cons: windshield washer fluid was empty.

Cons: avis is terrible. they were completely incompetent, couldnt even connect me to the local office where i would have picked up, and tried to charge me $500 more to change a minor error in drop off. I thought kayak would default my drip off to the airport location but did not. when I went to fix it they wanted to gauge the price. I ultimately cancelled and took alamo instead.

Cons: The car inside needed to be more clean.

Cons: there was cigarette smoke in the interior

Cons: car was from canada, everything was in kilometers. rather frustrating, would have been nice to have had this disclosed upfront.

Cons: The Rental Car Center is a bus ride away with no luggage carts. Dumb Idea. The Toyota Camray is a POS. The Garmn GPS couldn't even locate my hotel: The Embassy Suites in Waltham, which has stood there for over 15 years.

Cons: The rental process was smooth and the rental car was great, but Logan Airport is a nightmare to navigate. No reflection on National, though.