Pros: Convenient location in Allston and reasonable price
Jul 27 2016
Excellent but spoiled by poor pickup
Pros: Good, clean car
Cons: Pre arranged hotel pick up didn't happen, ended up having to call a different office and had to wait
Aug 8 2016
Good customer service in Boston
Pros: John was very attentive to our needs and made sure we were happy,
Cons: Plugs for charging electronic devices stopped working,
Oct 7 2016
Pros: no problems
Cons: I would have prefered a smaller vehicle. I chose the mini-van because the per-day cost was lower than the compact or mid-size vehicle.
Oct 13 2016
Pros: New car, amazing price, very accommodating staff. Enterprise outdid itself to keep me happy.
Oct 14 2016
Pros: Relaxed and good customer service. Was able to drop off the car at a different location than I picked it up, in fact was able to leave it at my hotel and they picked up the car there. There was a little bit of leeway on the amount of gas to keep in the car upon return. Overall, very happy with the price, service, and the vehicle.
Cons: No negatives or surprises which is always nice.
Dec 31 2015
Pros: Super quick and efficient, friendly and professional.
Jan 3 2016
Pros: The customer service and attention to detail was great, and has become what I expect from enterprise.
May 31 2016
Pros: Great customer service in Boston at Commonwealth location
Oct 14 2016
Pros: People working at that location are really nice.
Cons: Only had compact cars while other sizes were available for the wild card reservations.
Sep 30 2016
Surprises at every turn
Cons: Two major issues:
1) The rental agent tried to convince me at the counter at pickup that I should never use Kayak insurance - essentially trying to upsell me on Dollar's insurance
2) Twice I had to argue with them about fees. Both times they claimed that my rate had changed b/c I showed up either 10 mins too early or 10 mins too late (at pick up and drop off, respectively). Unfortunately, these changes would have resulted in an additional $600 in fees (on a $200 rental), which is clearly outrageous. Luckily I was able to work with them and they acted reasonably.
Oct 15 2015
Pros: Janet, the rep at the counter in Boston (Logan Airport), was very helpful!
Oct 19 2015
Pros: Convenient check in once I left the counter and check out.
Cons: Check in at the counter was a hassle. Tried to use debit card which was not accepted. Maybe it was mentioned in the fine print, I don't know, but I still don't understand why that's not an acceptable form of payment considering all the information they require of you. The agent did not outline other acceptable forms of payment until asked. Fortunately my wife had her credit card handy.
Oct 21 2015
Pros: Awesome Kia Soul (yellow matched the fall leaves).....no surprises added to our bill!! Perfect car for our New England Fall experience! Thank you!
Oct 26 2015
Great value but be prepared to wait
Cons: We have rented several times from dollar. Cars are good and mostly clean, however, pickup is a nightmare. Different cities same issue, not enough staff to deal with the amount of people. This last time, we spent 2 hours in line. Unacceptable.
Nov 5 2015
Pros: Very good experience on a one week one way rental. Definitely take the prepaid easy pass for toll roads- otherwise you will end up paying more and stopping every time at all these toll booths, if you have to drive quite a bit.
Nov 8 2015
Should have rented from Hertz...
Cons: Deceptive sales tactics
Inept customer service agents unwilling and unable to resolve billing issue
30 minute wait to return car
Missing headlight on passenger side on rental car
Nov 12 2015
Easy drop-off, attentive staff
Pros: The kind staff and efficient drop off in Boston helped to make up for the poor experience in Queens.
Cons: Boston drop off was great!
Nov 14 2015
Pros: Great service, free upgrade, clean car, easy return.
Cons: Avis has moved to a location other than that listed on the kayak receipt. It is now 183 Cambridge St
Sep 26 2016
At the drop off, there was no parking space to leave the truck. I had to call the local police station to figure out what to do.
Oct 12 2016
Pros: They were very friendly and helpful
Jan 4 2016
Pros: The car we received was fine
Cons: Check in at Boston Logan Budget desk was really poor. This was a prepaid booking and upon approaching the counter I was told that the class of car I had booked was not available. The class was a 'standard - Chrysler 200c or similar'. I was told that we could be upgraded to a small 4x4 which I thought, okay fine. There was no mention of cost for this upgrade until signing the T&Cs at the end of the booking on the machine that I noticed it was an additional $5 a day. When I asked about this, the lady said she could put me in a 2 door car without any upgrade cost. That would mean I would be receiving a car below the grade I had booked but paying the same. She would not upgrade for free so I had to pay the $5 a day more for this larger car.
I realise the cost is minimal but I would like to think the principle is that if the car you book & prepay for is out of stock, you get upgraded to the next size up free of charge. Not rushing to book with budget again, that's for sure when there's so many options in that one terminal. Disappointing and rude service.
Mar 2 2016
Fast car return
Pros: Returning the car was very fast and easy.
Jun 12 2016
Understaffed - Went elsewhere...
Pros: No opportunity to like anything...
Cons: Arrived at the rental car center at 1100p. There were 40-50 people in the line at Budget, with only 3 staff working the counter. It was taking 7min-10min to process a customer.
... There werected only a couple people at the other agencies, so I went to Enterprise and was on my way in 10min - and the same car cost me $100 less than at Budget.
Jun 17 2016
2 hour wait to get the vehicle at Boston Logan
Pros: The fact that I didn't have to leave a credit card on file when I made the Budget reservation.
Cons: All the other car rental companies weren't busy so we left the Budget/Avis line and took our business elsewhere.
Aug 23 2016
Pros: Quick and friendly service, drop off went quickly without delay
Sep 22 2016
Cons: waiting over an hour for a car that was supposed to be reserved, the agent couldn't speak english, the car we got did not have the xm radio we paid for. We had to go back to the airport and exchange the car after being on the phone for 2 hours trying to get the radio to work. Wasted half the day on that. We paid for the ez pass for tolls, it didn't work, so we ended paying another $150 in tolls from MA to VA.
Pros: After arguing with them they removed the charge for the extra day.
Cons: Very rude people. The location of the cars is in a parking structure that will take you anywhere from 5-15 mins to enter or leave. But this is not taken into consideration for the timing of the vehicle. So if you are 15 mins late (even though our actual rental started 30 mins late due to wait for car and the parking structure) which we were they will try to charge you for an extra day! And when you dispute it they get all high and mighty and rude. Not to mention we requested a toll tag while renting, which they never gave us. So we spent the entire trip trying to avoid toll booths because Alamo would have charged us for that otherwise (I called and checked).
Sep 15 2016
Pros: i thought i reserved a car at the airport but it was downtown and the store was closed - the airport never gave me a deal - they were out of cars but I am certain they lied. i got a great car from dollar rental - i wont use alamo unless its the last choice
Sep 18 2016
Fule tank wasn't full when we got the car.
Cons: I had to make sure that we can return the car with a similar level of fule..
Oct 17 2016
worst experience ever. I will never use Kayak agai
Cons: they didn't have a car for us so we had to spend $60 to take a bus to where we were going and spend the next day finding a rental at another rental center. never using Kayak again
Oct 19 2016
Pros: Got larger car and enjoyed driving it. People were very nice at location.
Cons: Thought it was at Boston airport but took taxi to downtown location so it worked out ok.
Oct 24 2016
Pros: Good gas economy, car was a bit of a go cart Yogo but it did the job.
Cons: Neither location had any airport transportation, we delt with it.
Dec 3 2015
This service in Alamo provide it when I had proble
Pros: This service in Alamo provide it when I had problems with unbelievably supportive!Eleanor was responsive even on the holiday. I had two problems both my fault during the trip in both cases and I'm always right there with great customer service response time. Alamo was responsive even on the holiday. I had two problems both my fault during the trip in both cases and I'm always right there with great customer service response time.
Cons: The only minor thing was in the first car I had there was a couple pieces of plastic left on the backseat of the car. And a little bit of stress getting for the automated phone system the first time.
Mar 30 2016
No pressure,no hassles
Pros: No pressure to buy insurance,gas etc. Smooth rental process. Courteous employees.
Cons: Car woiuld hesitate at low speed.
Apr 1 2016
All is very good
Aug 11 2016
Cons: car brakes and windshield wipers need attention
Cons: I reserved a full size SUV and they gave me a RAV4 and said it was similar. It was not large enough and they would not correct it so I asked them to cancel it. The rep told me I had to go hunt the manager down myself. When I refused he called him. After a 15 minute wait I was told they cancelled it but didn't want to give me a receipt until I insisted. Another rep then told me to "shut up about it". Never rent from them in Boston! I have used them elsewhere and they were fine
Oct 22 2015
pick and drop off worst experince
Cons: For pick up, short of staff.
For drop off, same problem. Staff complaint overtime, and not happy. Worst than pick up.
never have such a bad experience when drop off. bad customer service
Oct 23 2015
Pros: We got a great car, a Toyota RAV4.
Oct 29 2015
Pros: Wanted a small inexpensive rental car and ended up getting a Prius. Great gas Milage. So the rental was a great value and the car costs almost nothing to run.
Nov 9 2015
Pros: Easy pick up and drop off. Good value.
Cons: The car smelled like cigarette smoke. It would be nice to have non-smoking car option.
Nov 21 2015
Things were great once I got in the car
Pros: The Kia Sol was nice to find in mid-size. I enjoyed the car and checking out the features.
Cons: All-in-all, I had lots of issues renting, as it was expected that I was a visitor to the state, and no one at any of the rental places made it clear what that meant I needed to bring or do differently until I was already in the location, an hour out of my way. Getting into the rental location was a pain, and took numerous loops around the building to get the right entrance. I ended up paying more than twice the expected amount because I didn't know to bring proof of my own insurance, so the only place that would rent to me charged a premium.
Nov 27 2015
Pros: LA SIMPLICIDAD CON LA QUE SE HIZO TODO EL TRAMITE Y LA RAPIDEZ ....
Dec 1 2015
Cons: One of the staff had a attitude, she was a unprofessional.
Poor customer service. Dirty car seats
Dec 9 2015
Rent a wreck!
Pros: Customer service and process for picking up the automobile was easy and hassle free.
Cons: The Hyundai Elantra I was given had scrapes, scratches and dents in over a dozen locations. The flat tire warning light was on when I picked up the car and I eventually had to stop and put air in all four tires in order to get the light to go out.
Jan 4 2016
Weekend rental of a Prius
Pros: Everything worked as planned
Only had to fill up the tank once
Was able to traverse some unexpected snowy vermont terrain just fine
Pros: Never used. They sent me to a different company
Oct 18 2016
Pros: Cleanliness, comfort
Cons: Why pick up at Thrifty Cambridge instead of BOS airport as agree at booking which we have to take Uber for another $62 for round trip to airport !
Oct 21 2016
Cons: I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road trip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up.
Long story short, do not rent from this company.
Dec 4 2015
Cons: I didn't know to go to the dollar booth afterhours.
Mar 31 2016
Pros: Fast and easy pick up and drop off
Sep 19 2016
Unbelievably rude staff
Pros: Absolutely nothing
Cons: This was by far the worst car rental experience I have ever had. Staff were extremely rude and unhelpful. I really cannot explain in about 50 characters how dreadful the experience was. I have sent a complaint form to Thrifty, but regardless of their response, this would be my last experience with Thrifty.
Oct 26 2016
Cons: car was not cleaned ....head rests not installed,garbage under seats,diaper in console.
Oct 20 2015
Pros: That after much insistence I was given the ca class reserved and being charged.
Cons: At the counter was asked if want a costly insurance or ok just with basic, as if the basic was not an up charge, yet it was. Of greater annoyance was reserving a Ford Focus or equivalent and having to argue in the garage pickup that a Ford Fiesta is the equivalent of a Focus just because Hrifty considers it to be.
Nov 21 2015
Pros: The drop off was fast and simple.
Cons: There was nothing to dislike.
Nov 28 2015
Cons: I knew insurance and fees would end up to be more than the price quoted by Kayak and Thrifty, but it ended up being double the price quoted... Kayak and/or thrifty need to be more honest about the real prices
Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.
Nov 11 2015
Pros: Nice people.
Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.
Oct 26 2016
Long time check in and out
Pros: Price was great
Cons: Check in and out was too long
Oct 27 2015
Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.
Nov 10 2015
Self Serve Car Rental?
Pros: The few folks working at PayLess were very nice and working very hard, there were just too few of them.
The car ran well.
Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.
Nov 10 2015
Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.
Nov 13 2015
Pros: The car ran well. The clerk at the front desk was very kind and extremely helpful on check-in.
Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.
Nov 16 2015
Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.
Nov 17 2015
Easy & Affordable
Pros: Very easy process to pick-up car and the car itself was spotless. Most affordable option there is.
Cons: Due to the cheaper pricing, Payless had the longest line at Boston Logan (by 5-6 people at least). Unfortunately, they usually seemed to only staff one person to handle the long lines.
Nov 19 2015
Pros: Nothing about Payless car rental is worth writing about. Usually when I get screwed I get a kiss.
Cons: I was over charged $100 for the Payless car rental. We had to wait an hour for Payless car rental to open. The agent was rude. The car was dirty and the fuel tank was not full at pickup.
Pros: Rented minivan - this company had the cheapest rates by far. Was worried once I looked at the Yelp reviews, but everything went fine.
Cons: Pickup process was a bit slow.
Oct 26 2016
Overcharged by incompetent staff. avoid!
Pros: The car existed
Cons: The car wasn't cleared of trash from the previous driver.
Then I returned the car, but no one checked it in until hours later and they charged me for an extra day, so now I have to waste my time disputing this charge.
Apr 3 2016
Pros: Drop off was very good.
Cons: Pickup was bad. Reaaaally long wait at the desk at Logan airport .
I had trouble finding EZ in the garage.
Apr 8 2016
Cons: Double my price per day for extra days, no one didn't tell me about that
Apr 10 2016
Hidden Charges with EZ Car
Pros: The car was brand new, only 100 miles on it!
Cons: The EZ desk is very hard to find at Logan - no signage. It is actually called Advantage. After I was there, the informed me that if I didn't have proof of insurance, I wouldn't have been able to take the car. There should have been notice about this. The add-ons were ridiculous - $28/day for an EZ pass? The wait at the desk was crazy.
Apr 11 2016
Pros: The rental agents were speedy and helpful
Cons: Car was a bit dirty (side-view mirrors) which made it hard to see.
Apr 12 2016
Not a great experience
Pros: Not much
Cons: Price paid was not what was quoted. Counter agent was flip/sarcastic - didn't like that we booked via Kayak or bought third party insurance. We had to actively point out scratches on car - agent seemed bothered by our insisting they check it. Drop off was not great. Agent checked mileage and gas, said "leave it running and receipt will be emailed." Did not review pricing, which was more than quoted. There was a line of at least 7 running cars - waste of gas - and left me unsure that I wouldn't be charged for low gas. Will never rent from Advantage/EZ Rent - nor will I ever use Kayak again. Happy to share my experience with family and friends
Apr 18 2016
I had to rent from Avis- Need Refund
Cons: When I arrived at the booth for my 6am rental no one was there. All other companies had staff present. I waited until 7, still no staff at EZ. I couldn't wait any longer so I had to rent from Avis. Please refund my credit card.
May 3 2016
A great experience!
Pros: The car was clean, ready, and right!
The people were friendly and helpful.
The return was fast and efficient.
I would rent from them again!
Cons: It was a challenge to find the car pick up location because I was unfamiliar with the airport rental car system. But, Boston Logan is a confusing place to begin with!
Cons: car was from canada, everything was in kilometers. rather frustrating, would have been nice to have had this disclosed upfront.
Oct 10 2016
Pros: Great service
Oct 17 2016
Great Choice, Good Service and Price
Pros: Friendly employees, cheapest deal at Boston Logan of companies, clean comfortable car, and they offered to drive us to the airport terminal and drop us off with our luggage, carseats, and two kids, saving us a long trek to the airport shuttle. Awesome!
Oct 20 2016
New England trip
Pros: Timely handling pickup and drop-off, clean vehicle. Friendly staff.
Cons: Ordered full size car, received upgrade to small SUV (Jeep), comfort of ride not as good.
Oct 22 2016
The Kayak offer/price paid was not the same Hertz
Cons: The tax amounts were very different when we reached Hertz to pick up the car, compared to the amount sent by email in the Kayak confirmation.
The Hertz car itself was a hatchback and not a sedan, as advertised.
The most unfortunate aspect is that at dropping off the car, I was charged an additional 290 dollars as part of the fare (no damages!). This was never shown in the Kayak booking.
The car rental ended up being double the original cost advertised at booking in Kayak, which is extremely misleading on the part of Kayak. Hertz officers told us never to use sites like Kayak. I'm unimpressed by Hertz, but Kayak needs to reach out and address this if they want me to be a customer with them again.
Oct 25 2016
Terrible support at Logan.
Pros: Check in was efficient and I did like the car.
Cons: I left a small wallet with my drivers license and a credit card in the car upon return. I have attempted to call the Logan desk more than a dozen times and no one ever answers the phone. I have called the main 800 numbers and when they tried to transfer me to Logan I was cut off. I will not rent from Hertz at Logan again. This was terrible Customer Service!
Oct 25 2016
Pros: Unlimited Miles
Car in nice shape
Check out convenience
Pros: The integrated guidance system. It was very helpful.
Cons: An independent GPS system was not available at pickup time.
Jun 2 2016
AVIS is a rip off and a monopoly.
Cons: I honesty would not rent from any of the majors unless I had no other choice.
Jul 4 2016
Pros: Below avg. rental value. Agent in boston was great
Cons: Screwed up my return charge.
Jul 11 2016
Avis counter in Boston
Cons: Not for the first time, there never seem to be enough people behind the car rental counters at Logan airport in Boston - and not just at Avis but with other car rental companies there. That isn't true in other places (such as the Seattle or S.F. airports). Perhaps it is a problem to find employees - but Avis used to try harder to have efficient service...
Jul 30 2016
Cons: windshield washer fluid was empty.
Aug 14 2016
Give your review a headline
Pros: August 7th wait time (1:00 to 2:15 PM) to pick up a car is unacceptable! This problem needs to be corrected.
E.C. Sherry Jr.
Sep 27 2016
Cons: avis is terrible. they were completely incompetent, couldnt even connect me to the local office where i would have picked up, and tried to charge me $500 more to change a minor error in drop off. I thought kayak would default my drip off to the airport location but did not. when I went to fix it they wanted to gauge the price. I ultimately cancelled and took alamo instead.
Oct 8 2016
Cons: Hidden fees, long wait at checkout
Jan 11 2016
Pros: Great price for a great car.
Cons: The car inside needed to be more clean.
Oct 10 2016
Cons: Extremely small tires felt unsafe to drive on.
Pros: The check in was easy, but they had no idea of my Emerald Club Membership
Cons: The Rental Car Center is a bus ride away with no luggage carts. Dumb Idea.
The Toyota Camray is a POS.
The Garmn GPS couldn't even locate my hotel: The Embassy Suites in Waltham, which has stood there for over 15 years.
Jun 23 2016
Pros: The drop off at Logan Airport could not have been easier
Aug 2 2016
Great Rental but Logan Airport is a Nightmare
Pros: Great rate on a rental that was picked up in Osford, CT and dropped off at Logan Airport.
Cons: The rental process was smooth and the rental car was great, but Logan Airport is a nightmare to navigate. No reflection on National, though.
Oct 9 2016
Good but over priced
Pros: Airport trys to rip you off like crazy with rates.
Cons: Pricing was so high!!!!
Oct 10 2016
Cons: The price of $145 a day for an economy car was ridiculous; holiday weekend.