Boston Car Rentals

Daily charge for fast past device even if you only use on time, chaos

Pros: Car was new and clean

Cons: No warning ahead of time that you would be charged a daily fee for Fast Pass device once activated. Getting to Boston requires use and that was only time it was charged. Customer pays daily for entire rental period even though never used again. There was NO ONE guiding return, no one checked in the car and return areas was dangerously overflowing. Some of staff's English is unintelligible and they do not understand questions.

Pros: Car was freshly cleaned and functioned well.

Cons: Slow service but friendly.

Cons: I spent over 2 hrs communicating with Hertz about problems with my rental car on Sunday. I spoke with 4 different agents and finally a supervisor, who then hung up the phone on me. I do believe some portion of my concerns was recorded on the record/account of my rental. The situation was maddening. Summary of concerns: wrong directions to highway front rental agent, no rental paperwork given to me, no review of vehicle by rental agent, false information about closing time of rental return location, poor weekend/after hours assistance with account, car smelled like cigarette smoke, interior of both front doors looked like juice or something sticky had been splashed all over it. Will avoid renting from Hertz ever again. Will tell friends, post on social media, etc. Unacceptable.

Drop off was confusing

Pros: Car was clean with navigation and power everything. Nice for a long drive

Cons: Charges were unclear, no reciept with drop off and very confusing when dropping it off. To people walking around could barely speak English and didn’t know where I should go. Walked all the way back to main counter only for them to tell me I need to check in the Gold Center office which has no signs stating Drop Off on it.

Cons: Our flight had moved a day up, I called the support line and told them I need to move my rental a day earlier and the lady I spoke with said everything was good to go. I show up to get my rental and the reservation wasn't changed in there system. My flight got in very late and when we were picking the car up I had no choice but to get another rental, Hertz would not honor the online pricing so I ended up paying more than double my original rental I booked. I called to cancel the reservation and get a refund then they wanted to charge me $100. I haven't had the time to call in yet to speak with someone but I would like my refund for the rental car as well see if anything can be done since I ended up paying way more than what we should have.

Cons: Got in late around midnight and no vehicles so clerk told us it would be a 35 minute wait. We and over 30 other people had to wait for up to an hour for cars in the lot! We reserved so I don't understand why we had to wait for a car! It should have been set aside for us!!