Basics
Accessibility and suitability
Services and conveniences
Dining
Bathroom
Parking and transportation
Media and entertainment
Laundry
Bedroom
Workspace
General
Health and safety
Family friendly
Fitness
Pool
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's location?
The hotel is conveniently located next to a shopping center and the ADO bus terminal, making it easy to access shopping and transportation. Additionally, the Oxtankah Ruins are just 8.6 miles away for those interested in exploring historical sites.
How is the quality of the complimentary breakfast?
Guests have praised the delicious and varied complimentary breakfast, providing a satisfying start to the day. However, some reviews have suggested that the breakfast options could be improved.
What are guests saying about the cleanliness of the rooms?
Many guests have appreciated the cleanliness of the rooms and the hotel in general. However, a few reviews have mentioned concerns about unclean odors and mold in certain areas.
Is parking readily available at the hotel?
The hotel offers free parking, providing convenient and accessible parking options for guests during their stay.
How is the customer service at the hotel?
Guests have highlighted the friendly and helpful staff, particularly in assisting with local calls, translations, and printing of documents. However, a few reviews have mentioned language barriers and longer check-in processes.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in March, which is the low season for the hotel.
Visit Oxtankah Ruins
The hotel is conveniently located near Oxtankah Ruins, making it a great opportunity for a nearby historical visit.
Request Room Change if Unsatisfied
Some guests encountered issues with cleanliness and maintenance. If you encounter similar problems, don't hesitate to request a room change.
Check Room Amenities
Some guests were disappointed with the lack of certain amenities such as a mini-fridge. It's advisable to check the room amenities beforehand and make special requests if needed.
Be Mindful of Language Barriers
A few guests mentioned that some staff members do not speak English. It's helpful to have a translation app or basic knowledge of Spanish.
Consider Bringing Your Own Toiletries
A few guests mentioned issues with the quality of towels and toiletries. Consider bringing your own to ensure your comfort.
Double-Check Reservation Details
Some guests experienced issues with their reservations, including unexpected charges and room availability. Double-check your reservation details and confirm the rates upon arrival.
Explore Nearby Dining Options
While the hotel offers breakfast, some guests found the options limited. Exploring nearby dining options or bringing your own snacks could be beneficial.
Plan for Check-in Delays
A few guests experienced delays during the check-in process. It's advisable to plan for potential delays, especially during peak hours.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 1:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
|---|---|
High season | July |
Average price (weeknight) | $86 |
Average price (weekend night) | $70 |
Value for money | 7.7 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Chetumal |
Distance to airport | 1.2 mi |