Asia Hotels Group (Poonpetch Chiangmai)

Breakfast was not western

Where do I start? Firstly there was no warning on booking of building works. I checked in initially for 7 days with plan to stay 21. However I was put in a room on the top floor next to building work, which involved a 7.30 wake up with workers every day. Including weekends! Even though the majority of Chinese visitors stayed 1/2 days!! I complained about this on checking out, I was just given the first smile from a member of staff and a card machine for payment. But I think a discount should have been an option? The staff were miserable, no Thai smiles here! Only pleasant person was in restaurant and she took time to engage with us. WiFi was poor if you went 6 feet from foyer! Room was serviced daily and stained bedding was supplied free!! The balcony was never cleaned and covered in bird excrement! And the cleaner kindly left balcony door insecure when there is scaffolding everywhere? Location is right on a main road! This is my fourth time in Thailand and second in Chiang Mai. Fortunately I found a cheaper and cleaner hotel for the other two weeks. I strongly recommend not staying here unless passing through. Seriously unwelcoming and dirty hotel.

The clock in the reception room was fascinating

No staff spoke a word of English, There was barely anything worth eating at breakfast There was constant construction work which made a horrid din all day The hotel leaks during rain so it is terrible damp No handsoap in the bathroom No air-conditioning in general areas which makes moving through the hotel unpleasant

Nothing

It’s not 4 stars its 1 star , I lost many things from my personal stuff from my room many times and no one did any thing, water cut 2 days because they change the pumps and without any apology or inform before , very noisy when workers work,air con the same problem many days, very expensive compared by anther, no English channels, clean very bad , really this is the worst hotel I find in my life