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Cons: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."

Cons: "More movie choices. More substantial second meal."

Pros: "The crew and food both are amazing."

Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."

Pros: "Food was amazing and stewardess courtesy to passengers."

Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."

Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."

Pros: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Cons: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."

Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."

Pros: "Kind people, quality service. Very helpful. On time."
Cons: "Had trouble hearing instructions from flight crew since volume of the speakers was low."

Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."

Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."

Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."

Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Cons: "Nothing."

Pros: "Polite friendly and attentive Staff. From checking in to inflight."

Pros: "JAL is great!"
Cons: "Cold food"

Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."

Pros: "The staff were awesome. The facilities were good."

Pros: "Nice staff."
Cons: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."

Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"

Cons: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."

Pros: "Everything"
Cons: "more movie options!"

Pros: "The service was great. Food was delicious,"
Cons: "It was a bit too warm in the aircraft."

Pros: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."

Pros: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Cons: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."

Pros: "Clean and nice staff"
Cons: "Seats separated from my friend for 14hrs."

Pros: "Awesome experience, nothing like any other. Will fly again."

Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"

Pros: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."

Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."

Pros: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Cons: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."

Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."

Pros: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."

Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "Airline crew was super nice and helpful, attentive, and the plane was very clean."

Pros: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Cons: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."

Pros: "If I needed anything, they were on top of it. The food was very good for airplane food."
Cons: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."

Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."

Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."

Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"

Pros: "Dreamliner 787! Great staff. Efficient. Good food."
Cons: "Nothing"

Pros: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Cons: "None."

Pros: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Cons: "2nd meal, some sort of a rice seafood mixture"

Pros: "nothing"
Cons: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."

Cons: "Late boarding"

Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"

Pros: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Cons: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."

Pros: "Clean and service was excellent!"
Cons: "Nothing special"

Pros: "Smooth flight, staff very attentive, lots of great new movies to watch from"
Cons: "Staff kept reaching past me to shut my window without asking me first. Very rude."

Pros: "The crew we're good"

Cons: "Very less leg room"

Pros: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Cons: "Long boarding lines at Liberty International Airport."

Cons: "Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good."

Pros: "Supportive to my family needs traveling with 2 babies"
Cons: "I was offered an upgrade to 1st class, but not to my wife, I m thankful but had to decline the upgrade. I was hoping for more courtesy for an upgrade to us both as traveling couple rather than to one only"

Pros: "The crew was nice, and there was sufficient overhead space for my bag."
Cons: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."

Pros: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Cons: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."

Pros: "Everything except food"
Cons: "Food"

Pros: "The flight was not packed so I got three seats to myself to sleep. Emirates has a lot of little touches like glow in the dark stars stuck to the cabin roof."
Cons: "Couldn’t locate the call button for flight attendants and the lines to the bathroom were long."

Pros: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Cons: "Perhaps boarding."

Pros: ":("
Cons: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."

Cons: "Online Check-in didn't work properly, so we had to check in at the airport. They were understaffed and it took us over an hour to get through check in. The customer service was horrible, and we were only allowed to bring a backpack for a carry on, forcing us to check our one carry on bag. This made our two long flights uncomfortable with nothing to change into once we landed in Dubai and still had another 8 flight to Johannesburg. The flight itself was overbooked, and we then had to place our backpacks under the seats in front of us, giving us no leg room for 13 hrs."

Pros: "Comfort"

Pros: "Excellent food and serving"

Pros: "The food and the entertainment was great! Very comfortable seats."
Cons: "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again."

Cons: "hh"

Pros: "Staff was wonderful, food goood !"
Cons: "More you to stretch out"

Pros: "Flight departure on time and good food service"

Pros: "Well, the best thing was my free upgrade from Business into First ....which is perfect for the 14+ hours from Dubai to Seattle..... :)"
Cons: "I prefer the A380 to the 777-300 due to the availability of the bar/lounge area, and also the shower."

Cons: "Food"

Pros: "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"

Pros: "Perfect"

Pros: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Cons: "None at all"

Pros: "I liked the options for entertainment and comfort."
Cons: "Crew and Boarding crew were not at all respectful, they were very rude."

Pros: "I slept well since I updated to business class."
Cons: "Service was awfull. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me. I had a very positive experience in the past but not on this trip."

Pros: "Cabin crew"
Cons: "Nothing i like even."

Pros: "Very helpful, attentive staff who made the flight as pleasurable as possible for us. One of the staff helped me switch from the full row I was in to an empty row which made the long flight so much more comfortable."

Pros: "customercare was good. Thank you."

Pros: "New aircraft."
Cons: "Not enough storage space. Beds not the most comfortable. No wi-fi."

Pros: "The crew and overall experience was great. Comfortable travel conditions and crew was very responsive and proactive in comfort."
Cons: "Food was mediocre, nothing special."

Pros: "excellent services thanks"
Cons: "services provided to impaired handicap persons ,need improvement thanks"

Pros: "Just the screen with full information of flight"
Cons: "I don't the flight because it was connected flight so it was very bad service and not comfort for seating and when I try to parent the online boarding mine is issued my wife cannot issued because there online technical problem"

Cons: "I shouldn't be forced to change my seat just because a hostess told me to then she was rude to me because I didn't then I finally changed my seat and she was ok- I don't think this is appropriate"

Pros: "Overall very good"

Cons: "WiFi services were inadequate."

Pros: "Everything..."

Pros: "Very nice check in, because the people weren't rude. They accepted my luggage and gave me my passes."
Cons: "Everything was great!"

Pros: "Service, comfort"
Cons: "Too much costly for a Tuesday flight. But rest all good"

Pros: "Everyone was very plesant. The flight dinner was tasty."

Pros: "The environment was good and clean The food was on time and fresh"

Cons: "Checkin process takes long"

Pros: "Courteous in-flight staff, delicious food."
Cons: "Long distance travel at single stretch on Chicago - Dubai sector."

Pros: "Service has become repulsive and terrible that a frequent traveling in Emirates like me for past 15 years is considering to find an alternative."
Cons: "Service, the interior and almost everything is poorly managed. The inflight after ringing the call bell for 10 minutes, was disgruntled to attend to us, literally screamed at us saying she was busy in the back and we need to be patient. She took an additional 10 minutes to bring us some water. Her attitude was inexcusable and offensive. I have been a loyal flyer making at least 2 travels in a year with Emirates and I'm ready to switch now."

Pros: "Hospitality and vegetarian food Maintaining the timings"

Pros: "AVML quality for BGW - DXB leg was excellent"
Cons: "the hollywood movie selection was quite limited. The seats had very hard and protruding lower back rests which could not be adjusted. The boarding was hardly done according to the seating zones."

Pros: "Boarding"
Cons: "Good and entertainment"

Cons: "The temperature was set too high"

Pros: "Tons of entertainment options and $1 wifi. Don't expect fast speed but works for just fine for email and slow browsing."
Cons: "Flight wasn't booked, so people scrambled to take over middle sections. If you weren't in middle you were somewhat in a comfort trouble."

Pros: "The Airport handling staff I happen to deal with in Chicago and Dubai were very courtios and helpful . Same goes with the in flight crew ....too good ."
Cons: "There's nothing I can think of EXCEPT , they did not give disembarkation cards to fill in the aircraft befitting landing which caused everyone lot of inconvenience after landing at Hyderabad airport ."

Pros: "The crew was very professional and polite.. they did a great job remaining everyone to keep their mask on!!"
Cons: "During the entire trip I couldn’t watch any movies my entertainment was not working"

Pros: "Crew was good."
Cons: "Flight was good, not excellent, but good."

Pros: "Need a more improvement for the service"
Cons: "Need a proper training"

Cons: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."

Cons: "Cabin temperature was too warm"

Pros: "Departing on time"
Cons: "Food"

Pros: "Good service"

Cons: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."

Pros: "All around quality Airline..."

Pros: "Crew and service One of the flight attendant saved my daughter when she Was chucking on nuts , they went above and beyond Just duty and did everything in their power to save her"

Pros: "The flight crew was excellent. Very attentive, even in coach. Amenities were good. The food was adequate to good."
Cons: "The seats were a bit hard. Still, the legroom wasn't any worse than a domestic flight."

Pros: "Excellent Flight and crew is vary friendly and helpful"

Pros: "Its was sooo goood, thanks"

Cons: "Y"

Cons: "The crew did not seem interested at all; the food was mediocre and the headphones provided were broken and despitea repeated request to get new ones I did not get theme"

Pros: "All of it with the worst service in the world"

Pros: "They crew were very pleasant and polite. It was one of best flights I have had."
Cons: "They're wasn't anything I didn't like."

Pros: "I like your entertainment system, but the cushions on the headset were not the best."
Cons: "The boarding was not organized. I was in Group C. We were chained behind a rope. Boarding started and when the agent nearest to us didn't get a passenger quickly he started to take Group D! I did not appreciate that. This continued throughout boarding. Also, as to be expected!, as newer people joined the the lines they went to the line moving - not their Group line. So we stood behind the rope on C while everyone else was boarding. I finally jumped to the moving line. I was tired of waiting. The kosher meals were warm, but not hot. There is no reason for this. I have been flying International for over 20 years and I know what is possible. The seats - for a 10 hour flight - were uncomfortable. Either I need more padding on my rear end or you need better seats."

Pros: "Excellent food Friendly staff who are willing to help"
Cons: "Nothing"

Pros: "Pleasant, very standard flight, arrived safely."
Cons: "Flight time left origin very very late at night, would suggest to leave earlier in the day"

Pros: "Nothing"
Cons: "Still in turkey for 24 hours."

Pros: "Smooth flight, comfortable seats, crew was very catering and kind"
Cons: "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"

Pros: "Entertainment selection was ok."
Cons: "Seats some of the smallest. Staff inattentive. Pressed the attendant button 4 times. Every time ignored. Food provided was not what was on the menu provided. Boarding was a disaster. Over an hour in a terminal with lacking a/c. I want to say it was worth the price, but no. Was the worse flight I have ever been on."

Pros: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Cons: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."

Pros: "Best food I've had on an airplane, the warm towels before the first meal were a nice touch."
Cons: "Plane was a little warm at times, otherwise no complaints."

Pros: "Great Airlines"

Cons: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."

Pros: "Excellent customer service"
Cons: "Excellent customer service"

Pros: "Excellent customer service"

Pros: "food, large touch screen..."

Pros: "Everything"
Cons: "Nothibg"

Pros: "Good food"

Pros: "best in all regards"
Cons: "none"

Cons: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."

Pros: "From the minute we boarded the plane, we were given refreshments and tasty food in the business class. When it was time to sleep the flight attendants made our beds for us! It was heaven! We will use this airline again!"
Cons: "If you were to become hungry in between the meals they serve, you need to go to the chef's station to pick/ask what snacks you would like. As a first timer we stumbled upon that. One of our seats didn't work but was able to scoot over as it wasn't full."

Pros: "Great crew and service"

Pros: "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
Cons: "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."

Pros: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"

Pros: "Everything was great"
Cons: "My suitcase is dirty and full of grease on the side"

Cons: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."

Pros: "My favorite airline!"
Cons: "Faster boarding would be great"

Pros: "Everything was excellent :)"

Pros: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Cons: "Nothing! Everything was perfect!"

Cons: "The 777 was very clean and had great onboard personal internment with lots on on demand movies."

Pros: "A lot of food and drink, toothbrush, slippers, etc."
Cons: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."

Pros: "The service, the wine, the staff."
Cons: "The food tasted bland. Wasn't bad, but bland."

Pros: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Cons: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."

Cons: "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."

Pros: "Flight landed on time."
Cons: "Boarding at airport took a very long time"

Pros: "Food."
Cons: "Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :("

Pros: "Good trip"

Pros: "Quiet"
Cons: "Bathroom s were dirty"

Pros: "The crew made a bad decision concerning me and another passenger. I had extra leg room in front of him and he still insisted on crushing my knees with his reclining part of his seat. The stewardess choice to side with him because it was ok to crush my knees because he paid for a upgrade in seat,"
Cons: "I will be filing a complaint about this matter soon and request a refund for the total disrespect of me as a paying customer,which they did not value at all"

Cons: "Too many boarding delays"

Pros: "Crew was cordial"
Cons: "Check-in - it took 2 hrs to check our bags"

Pros: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Cons: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."

Cons: "Overall cabin is too cold"

Pros: "Everything is fine and good"

Pros: "Entertainment and staff help"
Cons: "Seat was horrible. We suffered for 14 long hours. Our seat was next to the cooler and there was continuos noise. We could not sleep as wink and I was with 2 small kids. I booked ethiad for a good experience and suffered a lot. Never again."

Pros: "Crew"
Cons: "Boarding not good no line turebel"

Pros: "Very friendly and attentive stewardesses. Beautiful too"
Cons: "The internet connection "Wi-Fly" is very weak. Data rates are outrageous. $4.95 plan is basically good for 5 minutes, $11.95 plan maybe lasts 10 minutes. Very disappointing"

Pros: "Did not submit my meal choice in time but got the meal of my choice anyway."

Pros: "Flight was 5hours late, how can it be good!!!"
Cons: "Delay"

Pros: "Entertainment on flight was good. Very comfortable seating and courteous crew. Food was above average with not much variety."
Cons: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Flight arrived a bit late and took-off 3 hrs late than the estimated take-off time and there was nothing offered in-flight during this time apart from water, which was a very bad experience."

Pros: "The business class lounge at Abu dabi the cabin crew"
Cons: "The cabin crew rudeness was unbearable"

Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"

Pros: "Nothing"
Cons: "Food is terrible and they always run short of food."

Pros: "SEating was comfortable"
Cons: "Food was bad! Crew was not very informative on asking about food options! Movie options could be better!"

Cons: "Terrible service, lost all my luggage with no recall on where"

Pros: "You know how it is. It's a long haul international flight and you're flying economy. NOTHING is ever good."
Cons: "Seats are super narrow, wifi did not work, food was quite poor."

Cons: "Seats and IFE"

Cons: "Head will hit the wall when using sink in toilet"

Pros: "Staff was very courteous"
Cons: "Only one wheel chair was provided during the flight to NY"

Pros: "Well mannered behaviour of all staff on board"
Cons: "No staff officers to assist people like me who came on wheel chair. I was in the queaue for nearly 2 hours, Some of the counters were not manned at all."

Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"

Pros: "We bought ticket from New York to Islamabd round trip ticket and fly on August 22nd. After changed plan in Abu Dhabi to Islamabad, there was rain in Islamabad and all flight diverted to Lahore, so our Etihad air plan diverted to Lahore too. once the weather cleared in few hours , all air line did fly back to Islamabad a 50 minutes flight but unfortunately Etihad air way force everyone out of airplane by force. They used police to beat up passenger very bad and drags them out. Then put all passenger in old Bus to Islamabad a 5 hours trip. One of worst air line in my life. We bought ticket for Islamabad not for Lahore. They should take us back to Islamabad after rain stop like other air line did but only Etihad air way did not fly back and beat all passenger by using police on them, it took us 34 hours to get home."
Cons: "Etihad air way should apologize to each passenger and Reimburse them 1/4 of the ticket. otherwise lot of people will give up this airline . 2nad their meal was very bad. bread was not fully cooked. they cooked only Hindy food. not every person is Hindu. It welcome to providr hindu food when travel india but when it travel to Pakistan or Bangladesh it should name it Hindu meal."

Cons: "AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. The staff was OK only. The entertainment was sub par. I recently flew Delta domestic flights and it had many newer English and Hindi movies than on this flight to India, go figure. I think even Air India may have newer and many more movie choices than this air line. I flew my sick father with Catheter business class but the restrooms in the business class were same small pigeon hole size. We could not even fit inside to empty out the bag. Don't buy business thinking of the luxury of space. It is a myth."

Pros: "On this leg the general courtesy was great especially one particular hostess, Nikita. The movies and certain music on the menu were a good range."
Cons: "The food! 12 hours of mediocrity in a aluminium foil. My wife and my hand held consoles were not working and hence we couldn't use our reading light besides some other functional limitations. An elderly lady sitting in front of me had a bad bout of chills because of the cabin temperature (most probably) the staff never followed up on the help that fellow passengers had given to the lady. My prior two flights with this airliner were much worse My A380 experience in the Emirates has been MUCH more spacious and great meals with a predictably jollier staff. Qatar airways can perhaps even top that. The only thing I feel etihad has over these better rivals is the convenience of the US Immigration. As a NATIONAL CARRIER of the UAE, I'm quite unimpressed and disappointed."

Pros: "The entertainment"
Cons: "Staff was rude and food was horrible"

Pros: "Etihad posted so many meals and beverages on flight. My baggage arrived as planned and scheduled. All places dearest when scheduled. Overall very good experience."

Pros: "Excellent customer service and clean planes."
Cons: "No live TV , food choices are very limited"

Pros: "Great entertainment and food."
Cons: "Check in attendants at JFK were very unclear."

Pros: "The economy seats have an innovative recline which really adds to comfort, especially for such a long trans-Atlantic flight. The crew was very professional and helpful. Efficient. The entire Etihad Experience was excellent. The boarding happened on schedule, the flights as promised. No missed connections, no issues with baggage. Top Notch. Very clean aircraft."
Cons: "For whatever reason they would not let me keep my carry-ons as JetBlue did, so I had to check one of them. They have weight limits for the carry-ons, which I understand, but in my case they really were not large, and not very heavy. It is what it is."

Pros: "Quick flight"
Cons: "Seating is tight"

Pros: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"

Cons: "Faulty Seats. Had to change seats thrice. luckily, the flight was not that full. Seats were not reclining at all."

Pros: "Food"
Cons: "Custumer care"

Cons: "No legroom. Inattentive stewards."

Cons: "N/a"

Pros: "The aircraft and leg space in rare seats."
Cons: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."

Pros: "Overall everything was excellent"

Pros: "Give more food options"
Cons: "Upgrade"

Cons: "No other options but mostly spicy"

Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "1. Food choices from NYC to Abu Dhabi were only lamb or Indian cuisine (chicken kofta or veg), no seafood option. Very few extras were given with the meal or between meals (no fruit, candy bars, peanuts, etc. on the flight). 2. Entertainment was stopped 30 minutes before arrival."

Pros: "The staff as helpful and attentive"

Pros: "The Airline light staff were polite and very professional! I felt accommodated and my questions were answered in a timely fashion. Did I also mention their entertainment system on board is epic lol"
Cons: "Make make an announcement to fellow passengers not to leave the lavatory a complete mess."

Pros: "The flight departed and arrived on time and it was uneventful - just what you want from a long journey."
Cons: "There can always be a little more leg room, can't there?"

Pros: "Courtesy of employees"
Cons: "Nothing to complain about."

Pros: "boarding procedure ; service in flight was good"

Cons: "We landed and then we stayed in the plane for another 45 minutes. Then we had to wait another 45 minutes for our baggage to arrive."