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The quality and standard of the hotel and the assistance given to me when i asked if they could arrange a shuttle to the airport and also if they would check with a car hire company regarding the delivery of a car for me, this assistance was very welcoming. I could not fault the hotel in anyway at all.
Excellent location, great rooms and friendly staff
Even though the total booking was already paid, the hotel charged me again. Now I'm trying to get my money back, what wouldn't be necessary if the staff were well informed. I got an offer at the moment of the booking but when I checked out I had to pay again, and for the current price, which was higher. I still don't know whose is the fault, the hotel or website. I hope this comment is useful to advice other people or at least to improve the services of both.
Clean, comfortable accomodation. Friendly staff. Proximity to Isaac Theatre Royal. The room was too hot and the air conditioning was ineffective.
Location - right in the centre of Christchurch, New & Modern No Problems
A nice hotel
Lots of little touches - 3hours free internet per day, nice bathroom accessories, very comfortable bed, big TV Absolutely nothing
Wifi access, large safe and location. Access to room before designated time. Excellent all round
Quiet. Welcoming front desk and entry. Helpful staff. Good sized bathroom. Good food available. Excellent room rate. Espresso coffee avaiable. All in all a pleasant stay considering the earthquake had occurred on 2 weeks earlier. Please pass on my Thanks to the staff. Exercise equip. could perhaps be of a better standard.
location - poor and expensive breakfast - towels were not very clean - gym is not realy a gym - it doesn't have any dumb-bells
The Sheep in the Lobby Every one calls you Bro plus there was an aful lot of New Zealanders at the Venue
nothing my wife standing in a pool of urine in the toilets..
friendly helpful staff, great location & value for money One room offered had no bedside table, hanging space or mirror in room which was very pleasant otherwise also no tv,radio
great location great value
balcony from room expensive car parking
very good value for money. clean and tidy, frendly staff and good location for walk to city centre. great restaurant across road.
The room smelled horrible, the sheets haved long hairs from another persons. We prefer pay and go to another place nefore sleep in this conditions.
The location. It wasn't a hotel, the name was deceiving as was the description. It was a crappy hostel. No fans or a/c. I understand it's an old building but it gets quite stuffy and there wasn't any fan nor could I open a window. It really was an old junky room. On a good day it could be called quaint, but I was expecting a nice normal hotel room.
Friendly staff. Hassle free check-in and check-out. Good location with value for money. Minor car parking inconvenience during daytime.
you get what you pay for but I must say the customer service we got was excellent very friendly and helpful thank you having only 1 available car parking space, although because of our nature for staying the hotel staff did accommodate us, which we did appreciate very much Thanks again
clean tidy cheaper. Not buying frill I don't need
The staff were polite. Firstly, the bathrooms need air freshener. I didn't like when I bent down to dry myself, and my nose got too close to the toilet (every day). Just one of the wall dispensers that spray every 30 mins would be good. Secondly, there is no soap by the basins. The soap is in the shower, and was not always full. Thirdly, there is no hand-towel in the bathrooms. So, after having used the toilet, you couldn't wash and dry your hands - which is a huge hygiene issue. To conclude, the hotel needs: air freshener in every bathroom, soap and a way to dry your hands by every bathroom sink. Once that's changed, I'd be happy to recommend the hotel.
our stay at Quest Christchurch was a very pleasant one from start to finish. The staff on reception were very efficient and had us checked in and an upgrade from a one bed to a three bed given very quickly. The apartment was very clean and comfortable .
The friendly, easy going helpfulness of all staff. The perfectness (not sure if that is a word) of the location. The ease of the web site to book a room from within N.Z and from overseas. We all found the rooms too warm and there was no a.c.
Convenient location. Ability to cook own meals. Bed too soft.
Went for the rugby and the ajoining rooms were well fitted out and suited our needs perfectly for 2 couples. well situated in the heart of the city and great private, clean hotel room.
Safe, secure and central. Nothing
Staff was helpful, kind and friendly. Laundry dryer not working properlly, took over 2 hours to dry a load of clothes. Rather be out enjoying in Christchurch. Staff was very kind and offer to watch clothing. But staff was also busy checking in and out other clients.
We stayed at the Colombo on our last night in New Zealand. The room was very clean and roomy. Good size bathroom with strong water pressure and lots of hot water. Our room has a small back patio for some morning air. Great location, walking distance from the heart of town and close to the new hot strip on Victoria Street where we had dinner at the King of Snake (also recommend). The complex was quiet and even with the International Cricket Festivities we had a great nights sleep before our long flight home. We asked for a late check out and even though there were fully booked they were able to accommodate. For what we needed which was not a lot, this was the perfect spot.
The location The fridge made a lot of noise and we had to switch it off during the night. The bed gave me a backpain and when my partner moved that movement woke me up
The apartment was located in the excellent old government buildings. The rooms were spacious, well equiped and comfortable. The staff were helpful and attentive. I thought that charging for filter coffee was a little mean (we had just spent several weeks touring NZ in motels where at least one cup of fiter coffee was included).
the location and the room cost for internet - 29$ for 24h is expensive but still resonnable if you limit the usage to 100MB it's extortionate and totaly away from customers needs.
We had a suite in the old building which was lovely except for the street noise late at night - we were on the back overlooking the tram station. On reflection a room in the tower building may have been more restful!
Centrally located by Cathedral Square with good room/facilities and very helpful hotel staff
Prime location. Great free health centre with pool,spa,sauna and exercise equipment. Excellent staff. Recommend upgrade to suite.
We were given a room on the 11th floor with a big pillar right in the middle of it which obstructed the view of the TV (room 1103 I believe). When we arrived at 2pm the room wasn't ready - we were told to come back at 3pm even though the room should have been ready at 2pm based on their website information. The breakfast was fairly limited for a hotel of this standard and was in a cramped room - I saw a few people were told to wait for a while when they arrived for breakfast as there wasn't enough room.
good breaskfast, good location you need to pay a lot for internet access
Nice old hotel
On arrival I was upgraded into a two bedroom apartment ( I was sharing a room with a colleague as part of a conference ). This was unexpected and extremely pleasant. I have no complaints with the hotel at all.
Location was great. The kitchenette was good, The noise! I was allocated a room on the second floor and there was no double glazing so it was very noisy from the exterior of the building (particularly at night when you were trying to sleep).
Its clean modern rooms and perfect location The rooms were on the smaller side, but really not an issue
Design of the room, lobby, access to PC, great breakfast, location Parking
It's a new hotel, good location, really good breakfast, very high room standard, if we will come back to Christchurch again this will be the hotel, we will use again
Restaurant was excellent Check in was slow
We needed to change rooms on arrival as the first option was too close to the street and noisy. The hotel staff at reception were very obliging and assisted us with our request.
Excellent restaurant - both decor and food. Heritage room was spacious and comfortable. Lobby staff friendly, helpful and efficient Neighbouring bar patrons were noisy in the early hours of the morning.
It was just wonderful. nothing bad to say at all. when booking i was not aware that you were so newly opened till we saw an artical in new paper about hotel. lovely... and we will be back!!! mary&aidan no.
The bed was extremely comfortable It was very noisy at night because our room was directly above the pub
The fact that it so close to the City. Staff were excellant with advice The price of valet parking and that everytime we got the car back, the radio station and air controlls had been changed.
We stayed in the Heritage room and were delighted with the old world feel yet with v modern facilities. Loved the high ceilings. Bathroom excellent. It was very central to all the things we wanted to do.
The service provided by the hotel managers was outsatanding.
The staff helpful and welcoming, room clean and facilities Up to the standard expected. Tripadvisor rating seems accurate. might have been useful if there had been a couple of hotplates in the kitchen area.
Location. Plus Jeff was extremely helpful on recommendations/directions on restaurants nearby. Additional curtains in rooms will help the travel weary.
Good location! Good advises from the owner about nearest activities, restaurant etc... A great value for money!!!! Do not hesitate!!!! No cooking breakfast during weekends!
Helpful staff, good laundry facilities convenient location to downtown. The location was very quiet.
wright in town. and every helpful
Very confortable motel that offers great service and a clean and modern accommation which is well equiped.
staff friendly, appraochable. room very nice comfortable, clean, close to cente of town thought when reading up on hotel that the airport shuttle was included in price
Central location, quiet, excellent information given
Great thought has been put into the little details; anything that you could think of was already in our room. Our room was immaculate and very comfortable. When we checked in Jeff took the time to help us get a running start on our visit by providing a map and easy directions. This is the best hotel that we've stayed in so far here in New Zealand! If you choose this location, you won't be disappointed. Nothing
Nice hotel near city centre, helpful advice on available restaurants