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Very pleased with the room. The entrance is very two star. The reception area is also mean for 4*. The room kettle should be fitted with a Swiss plug. (Reception immediately provided an adapter but that's not the best solution). Could the road maintenance people outside the cafe next door be told to provide a temporary walkway. Dragging cases over builder's rubble is not the right image for your new 4* guests.
Location, just steps away from the main train station and the shopping area. the pillows were not so comfortable.
Good Service and value of money
Convenient location. Excellent breakfast. Friendly and efficient staff No. Everything was fine
We only stayed one night but were very happy with our room, which was smart and comfortable, and with the location, near the railway station and near the town centre. Breakfast was good Nothing!
The location near the station was very convenient, and we found the hotel to be very smart and convenient for local trips. N/A
The hotel was next to the train station which made it very easy for us to transport our luggage. We took the Glacier Express this day, and the next day were on our way to Innsbruck and Salzburg. Great location.
We loved the hotel. It is first class. It is a great place in Chur.
The hotel is an easy walk from the train station, yet is not impacted by noise from the station. The staff were friendly and efficient. The room was very comfortable.
Although I only stayed the one night, the hotel was a perfect location near the station and centre of town.
Close to train station. Delightful breakfast. Very clean. Modern bathroom appliances With great shower. Modern interior design. Switzerland can be pricey
location, staff, breakfastroom tv is really very small and too high up
Hotel is charming,clean,quiet, and easy 5 minute walk up from train station. Surrounding old town district offered nice shops and excellent restaurants.Staff friendly and helpful to english speaking guest. Great find for a quick trip.
The hotel was central in the town of Chur
Easy walking distance from the train station and a delicious breakfast.
Quiet location in old town. Stayed in spacious new room with wonderful walk-in shower!
It is located in a quiet and aesthetic part of the old town. The carpeting is ugly and so is the smell of smoke in the bar, which permeates the entire hotel entrance. You don't get a very positive first impression to what is otherwise a wonderful hotel.
We were given one of the "new rooms", which turned out to be a lounge and separate bedroom. The lounge area had a bed-settee and a small kitchen area (although we only made use of the fridge). The hotel is situated in a very good position in the Old Town, but is only a short walk for the New Town and Railway station and other transport facilities.
Nice room, great breakfast, nice bar, friendly staff
The breakfast was very good. As soon as something ran out it was replenished. We are not used to smoking being allowed in hotels in Australia. Even although there was none at all in the rooms, one did have to walk through the foyer which was very smoky. We are very surprised by the number of people that smoke. Just amazing. Australia is very much advanced allowing no smoking in restaurants pubs workplaces etc
position in old town- views room was very small not much room fro 2 to move about
Attractive looking hotel Small room size. It would have been helpful if the menues were also in English.
Privately owned,a mix of older & younger staff all trying to please. Nothing seemed to be too much trouble. Quite well situated for the old & new town.
Warm welcome and helpful staff. Restaurant is charming but none of the three dishes that we ordered corresponded to the menu description. The service was good but the kitchen appeared to be overwhelmed.
Well located in the old town of Chur. Our room was in an adjacent building, fourth floor, charming and spacious, open to roof timbers.
Nice furniture in room, great breakfast, helpful staff no lift for the rooms in the building across the street. We knew this in advance and we only had to bring up the suitcases one flight but it was the only negative.
The room was very pleasant. It was very clean and the hotel is well looked after.It has a nice quiet position with car park. I think that for a four star hotel the room could be provided with a mini bar. the breakfast was v disappointing - no bread!!!!
Location in old part of town-parking available-helpful staff- nice to have a radio Lighting in bedroom-too dim to read-also surprised that not energy saving
big bath tub. location. way over priced! the bed looked like bunk beds put side by side. the TV was the size of a postage stamp. the furnishings remindered me of my hunting cabin. very small room, did I mention it is way over priced!
Very little. Hugely overpriced for a tired hotel, which is in need of total renovation. We booked a superior double room. If this was superior, I hate to think what a standard room is like. For the same price we stayed in a 4* hotel in central Rome with luxury marble bathroom. We were extremely disappointed with this hotel.
As I pointed out to the receptionist, The Stern is not worth 3 stars - it should have 4! We have stayed in many 4-star hotels that were not nearly so charming and pleasant as the Romantik Hotel Stern. The waitresses were very friendly - a little too much so. It was overbearing but they meant no ill.
My first expression when I checked in was a little negative. The hotel receptionist wasn't very welcoming. After I checked into my room, there were a bunch of teenagers who were making a lot of noise right outside. That continued for about an hour. Also, the morning I was checking out, the power went out in my room. I put on my makeup up by window light. Also, the room was musky-smelling and overall not a very good experience. I liked the fact that this hotel was only 8-10 minutes from the train station. I wouldn't stay here again.
Great view from our attic room (we were upgraded). Big bathroom, Huge vaulted ceiling room with great lighting and with kitchenette. Beds were comfortable enough. Restaurant items were just below average quality at best.
Optimal location, prima parking facilities.
Location, Parking, WiFi Nothing really
Free wireless LAN poor wireless LAN; No hot water
The reservation desk assigned us a room overlooking a mountain brook whose rushing water provided a lovely sleep instilling sound to our partially openned window. They were exceptionally helpful with a load of laundry and retaining our automobile during a two day train trip on the Glacier Express. Naturally, we stayed an additional night after returning from that train trip.
the registration staff was exceptionally informed, helpful and reassuring. they arranged for our auto to be retained for two days while we took a two day train trip. We , of course, stayed at Hotel Chur upon our return. They fascilitated laundry like no other hotel had done. The room was superior overlooking a mountain stream with the rushing water sound very condusive to sleep.k
clean room is very small, bed quality is not good. breakfast choices are limited. it's not a 3-star, probaby 2.5 star
1 Persons room is small, dark and very hot, brown furniture reminds of times long gone.
close to rail station
The hotel is close to all amenities and the restaurant is good The hotel seems a little run-down, although it seems that there are some improvements happenong
Our second stay. Very helpful staff and excellent position. The place dates from the 1700's so its character compensates for lack of modern conveniences. A word of caution only: This hotel is housed in an ancient (1700s) building so don't expect modern conveniences. The tiny lift is retrofitted and there an unavoidable flight of stairs between the street level and reception.
Excellent location. Right near old town, shops and restaurants.
Yes. The cheese knife was broken and I cut my self on that knife during breakfast. I said that the knife was broken to the employer and would be better to substitute for other one before other people get hurt. On the next day, during breakfast, the same knife was in the cheese table again but with tape. I think that this is not professional.Yes. The cheese knife was broken and I cut my self on that knife during breakfast. I said that the knife was broken to the employer and would be better to substitute for other one before other people get hurt. On the next day, during breakfast, the same knife was in the cheese table again but with tape. I think that this is not professional. This is my only complaint.
Great location near the old city and it close proximity to the railroad station. Everything that interested us was close by. The street noise.
Friendly staff, OK breakfast, best rate in the area that I could find. No
The Breakfast should started at 7am and but the food was not prepared until we left, that was about 7:30am.
The hotel is at the center of the old town in a very nice spot. View from the room was nice also. Internet access for free!!!. The staff were nice. Parking was not a problem since they have parking places 3 minutes away. The price was very good for 3 persons in a room. Breakfast service was a bit slow.
The hotel rooms were nice, large, but old. It is in a great location and the breakfast was great. There is a lift available from the 1st floor, and the accompanying restaurant had a great meal. The common areas were old and weren't in the best state. A little work would make this hotel a really nice gem.
The hotel is in a very good location, nice old building, The breakfast is very good, Free Internet good wifi
Great location Delicious breakfast Comfortable beds and rooms Helpful staff Extremely attentive to my gluten free needs Being an old building, you hear when other guests are moving around in hallways/ upstairs
I liked the location of the hotel it is situated not far from the railway station and it's very important for me, I was surprised about the cleanliness of our room, everything was so nice and homelike. The reception stuff could be more smiley in my opinion but it's ok
breakfast share bathroom
Good location, breakfast included. Though is a shared bathroom it was clean. Too noisy, you can easily ear doors banging and people walking.
I did like the location, cleanliness, size of my room and the price was also right. This hotel is whithin 5-10 minutes walk from both railway and post bus stations. It is right within the old city walls. There are numerous options to dine around the hotel. The cathedral and many other sights are within short walk. I had a room with no bathroom, but the bathroom on the floor was very clean and always readily available when I needed it. There were only few rooms on my floor. It gets little noisy in the evenings when people gather at the restaurant on hotel' first floor, but this only lasts for several hours and never late at night
The Hotel Staff is very friendly. Breakfast is quiet nice. Walking distance from Train station. Very easy to find hotel. Value price to stay. It's located in Pub area. I little bit noisey at night if stay in low floor. Hotel don't have elevator so not good for traveler with big bag.
Location is good,but direction to gotel are misleding and too faar from rail station.Wrong advertaised. Service very, very poor and not profesional.No elavator and very rood and uncomfortable clrerk,who represent managment.There were no body,whom I could even talk,except this "superviser"It was worst hotel and service I ever had traveling all world around.Location misrepresented in advertise.I Take me walking with baggage 40 minutes.NObody knew where hotel was.In hotel I am been told It was my problem not taking taxi.Why would I need a taxi if Hotel according advertaise only 5 min.walking?It also was my problem to be around 60 years old and have difficulti taking baggage on 3 floor without elevator or at least apropriate help without agravation and roodnes from"superviser
Big room, comfortable bed Handling luggage may be difficult for some as in a Plaza; no cars
The staff were Freindly - The hotel is clean and the location is great One German Guest was rude at Breakfast - other than this it was great
Central location. Good food. Friendly staff. Street noise drifts up from below.
Hotel staff is kind. One drink free for customer is great. Price is fair. Location; far from train station even this isn't a big city. Very hard to find out at night. One bad thing about facility is no-kicthen. Hostel is expected to have it for guest.
location ok and the room was very clean and cosy.