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The Staff were extremely friendly and accommodating The price of beer was extreme.
We were delighted with our room as the view was amazing..... also the views from the dining room are outstanding ... our evening meal was delicious, compliments to the cheff - art on a plate! We found the heat in the hallways almost unbearable - Maybe turn the temperature down a tad, or install radiator valves...
The excellent attitude of all the staff
polite staff, good breakfasts
Positionwas excellent Staff were motivated and helpful, Our room was a little small and the bed creaked, but we were a last minuit booking. Good bath. Larger room. A bit buget
Friendly staff, lovely views, comfy bed, excellent breakfast: also the fresh fruit and bottled water in the room.
The views from the breakfast/dining room were very good and the breakfast itself was OK. The staff were friendly and helpful. The bathroom was a great disappointment. Whilst large and spotlessly clean, there was only a small bath and a hand-held shower. No chance of a soak or a long hot shower. Not at all what I wanted after a long days walking.
The good response of staff That the secondary glazing was wrongly installed
Some of the staff were very helpfull my room was too hot. it was dreary and the furniture was odd & unmatched. The carpet had seen better days. The beds were lumpy and the shower was the smallest space possible, which was not necessary as the bathroom was large.
Good breakfast and excellent meal at Chambers The car parking arrangements
We loved the location and the breakfast was first class, cooked to order too. The bedroom was on the small side.
The location was great. The breakfast was even better. All in all a great stay. n/a
the location is perfect and a beautiful old building also the bathroom was really awful
Have stayed here before and found it a pleasant and convenient place to stay in Shrewsbury. Will most likely be back again in the New Year. Thank you
The reception staff in particular were very helpful
Helpful staff. Good food in the restaurants. Being rushed through dinner as there was a large party in.
Very comfortable and well and conveniently situated in the town. Did not find one of the check in people very friendly.
Location and external appearance. Cracks in the tiles; holes in the walls; dank view of the internal courtyard. Before I stayed at the hotel I believed it was a three-star going on four, but now I know it's going on two. Time for a total internal refurbishment...
Dinner Bar staff and poor service there
use of the spa facilities really creaky floors
On Arrival the Hotel was well presented Room was nice, However the bathroom was dirty, mould / discolured around the bath and shower screen quite off putting. Sorry
The spa facilities were very good On the whole the hotel staff all gave poor service
The relaxed atmosphere,the food was first class. Friendly staff on hand. I loved the pool and spa.A very good 4 star hotel. I would have liked a map to find my room. Im terrible at directions and kept getting lost. Maybe have some landmark pictures. Go left at the Picasso sort of thing.
The receptionist ( training to be a clinical psychologist ) was the most smiley ideal receptionist and of course gave the most wonderful first impression.Other staff excellent ,good breakfast and inclusive use of the spa is terrific value.will come again. The electric storeage heater in room 60 was not particularly efficient
As a wedding function was held that evening a party followed in the corridor and in adjacent bedrooms until 3am (yes!!! 3 in the morning) which made it very difficult to get any sleep. Other residents complained loudly and the hotel management were nowhere to be seen. I will not stay at this hotel again!!!!!
In ownn grounds, pool and gym, friendly and helpful staff
Tucked away Staff in Restaurant wore "grey" shirts which originally would have been white. If the table cloths can be a bright white why can't you put the staff's white shirts in the same wash?
The room overall was very good plenty of space. The decor was to a high standed. The shower was poor, breakfast was not the best! the tv in the room should be updated.
Very friendly hotel staff, good food. some of the decor is very tired
its location right in the centre of town. walking distance to everything we needed. free parking.
Good Food, Clean Room, Friendly Staff
Very comfy bed Large Bath Log fire in Lounge Excellent breakfast
Service was friendly and unobstrusive, there was plenty of comfortable lounge area for both quiet and socialising with guests etc. It was central for our purpose and had a carpark.
We liked the comfortable bed and the downstairs rooms especially the big open fireplace.The breakfasts were really lovely. Our room was at the front next to the busy road so was very noisy at times.
The restaurnat staff werer both efficient and friendly - the food was nicely presented and well cooked Not really - the floor boards creaked - but the place is after all very old...this was charming, really. But could disturb other guests etc in the adjoinng rooms!
The choice of lounges, restaurants, bars. We also enjoyed the breakfasts, and found all of the staff pleasant and helpful. The bedroom was outdated (regardless of the old character of the hotel) and parking was difficult. Possibly, locals use the parking facilities on a Saturday and there were no spaces left for hotel guests.
warm with big open fires, town centre location with car parking Poor selection of wine, drinks very expensive
Very friendly, relaxed hotel, food reasonable. Breakfast service excellent. TV was set as Radio, could not change to TV.
Rooms were clean and staff were friendly and helpful Breakfast was good with plenty to eat. I would definately stay again.
Friendly, clean, good food and service and value for money. They also serve Bass in the bar. No
Stay was dissapointing, expectation was high with a rate of £94.50 ! Rooms are very sad and tired, bathroom was poor, shower thermostat was broken. Hotel needs several thousand £ spent to bring it up to a comfortable standard. Evening meal was excellent and staff were good.
The staff members were all very friendly, the food was very good with an interesting menu, and the quaintness of the town and the hotel made for a very fun stay!
I found the receptionist really pleasant,which gave a very good first impression.My daughter and I dined in the bar, and we found the service very good. No complaints.
Comfortable rooms, great breakfast, friendly helpful staff.
Staff very pleasant and helpful. Food good value and good quality for the price. Handy for the centre of Shrewbury. Room 101!was very cold despite 2 rads being on. Towel rail in bathroom wasn't working so bathroom was freezing cold. Despite reporting the fault nothing was done about it for 3 days. Noisy[traffic] and not much room to work. Pillows poor and need replacing.
None There wasn't any hot water when I used the shower. On arrival we ordered some tea and coffee, as we were too early to check in, and had to wait nearly 30 minutes for it. I felt this wasn't really acceptable considering I had been driving for almost 3 hours.
Hotel is in a good location, staff were polite and helpful, breakfast and buffet lunch were satisfactory Rooms were a little tired looking and shower facilities old fashioned
Good nights sleep very poor reception on BBC1 and I didn't like the smell of the air-freshener
Staff were extremely helpful. Very pleasant stay. Will definitely stay at the Lord Hill again.
Good food. No toothbrush and no toothpaste. The customers should be well informed of this beforehand. As a frequent traveller, I can't really accept this is common practice.
Arrived on the Friday night and had a meal in the bar/restaurant. Breakfast choice on Saturday was excellent, as was Sunday. Did struggle to get a table on the Saturday eveing as there was a wedding, which we were unaware of. However, this was soon rectified by helpful staff. N/A
Friendly, polite, unobtrusive staff. Good food, clean and tidy. The staff responded well when I asked for another bed in the room for my son to stay. The lady (Portugese or Spanish), that served breakfast was lovely, and a real asset to the hotel. The Darwin room is a feature of the hotel and allows for private family dinners and meetings away from the main dining area. It would have been nice, being as my stay was over the Christmas period and temperatures were in minus double figures to have been offered an upgrade to the main hotel.
The service was excellent and very welcoming, they could not do enough for you. The room was excellent, very clean and beautifully decorated. Breakfast was delicious and you could choose what ever you wanted. There were not any bad points.
Excellent staff, excellent facilities, no fault in any way
I only stayed one night, but my overall impression was of an efficiently run hotel. There was nothing I disliked.
Queit cozy place but within few minutes of town square. Family-run informality, excellent breakfast. The breakfast window of 8-9 on a Sunday was too early, too short. The room cleaners also worked only till 11 on Sunday which was surprising.
Clean and tidy, staff helpful and friendly No Parking, tv reception was poor.
Comfortable bed. Lots of clean white towels. Interesting old building. Handy for river. Noisy (near building site and pubs). Instant coffee with breakfast. Lots of stairs to climb with suitcase. Overpowering "air fresheners". No thermostat on radiator. Owner not particularly friendly.
The bathroom tiles and the wifi I found the brekfast staff unpleasant. It seemed as if he didn't want to be there - he keep banging the plates and cups about - in fact another breakfaster commented upon this. He was quite grumpy. Maybe he should look for a new job. The cleaning lady and the young girl were much nicer.
Friendly greeting on arrival, comfortable room and a great breakfast.Would stay again.
Very central setting. Welcoming owners. Parking is an issue in the mornings
The room was very comfortable. The breakfast was excellent.
Good location, close to shops, restaurants and attractions but on a quiet(ish) road; easy to come and go when we wanted and a car park nearby. Service a bit uninspired; certainly not the friendliest hotel we have stayed in. Decor a bit tired and old fashioned.
situation, very convenient could do with a few finishing touches
I had seen the hotel from the outside on a previous visit to Ludlow and decided I would like to stay there, Therefore it was the beautiful architecture and sense of history which I liked best. Our room was spacious, clean and tastefully decorated with plenty tea, coffee etc. The breakfast was excellent and staff very friendly and efficient. We had no problem getting a space in the car park. All in all a very pleasant experience. I was very satisfied with everything. However, we would have liked to have dinner in the restaurant but thought it was rather expensive.
The location and character of the building was what i was after.
The location Parking
The friendliness of the staff and the cleanliness The meal we had in the dining room on our first night at the Feathers was extremely disappointing. The meat was very tough and overcooked and although we both ordered lamb I had to ask for a different knife as I was unable to cut through the meat with the cutlery provided.
the restaurant we went to nearby.the reason for our visit.the hotel was only average.geat location. needs modernising.old beds/carpets.needs some money spent on it.
The Feathers is ideally placed in the centre of Ludlow which was really helpful as my husband has limited mobility.The staff were superb, friedly respectful and nothing too much trouble. Food was to die for -wonderful and our room was luxurious and spotlessly clean. will certainly visit again. Well Done !! Enjoyed everything!!
Central location.Comfortable room.
suite which we booked at The Feathers - very comfortable, plenty of room, and good facilities. Good full English breakfast.
The hotel was way past "shabby chic". The room was very dirty but I did complain and was told this was unusual and have been offered a free stay so I shall see. However the hotel could do with a lick of paint!
Fantastic sized room in keeping with the lovely period property. Bed extremely comfortable and huge bathroom.