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The good response of staff That the secondary glazing was wrongly installed
We were delighted with our room as the view was amazing..... also the views from the dining room are outstanding ... our evening meal was delicious, compliments to the cheff - art on a plate! We found the heat in the hallways almost unbearable - Maybe turn the temperature down a tad, or install radiator valves...
The views from the breakfast/dining room were very good and the breakfast itself was OK. The staff were friendly and helpful. The bathroom was a great disappointment. Whilst large and spotlessly clean, there was only a small bath and a hand-held shower. No chance of a soak or a long hot shower. Not at all what I wanted after a long days walking.
Some of the staff were very helpfull my room was too hot. it was dreary and the furniture was odd & unmatched. The carpet had seen better days. The beds were lumpy and the shower was the smallest space possible, which was not necessary as the bathroom was large.
The Staff were extremely friendly and accommodating The price of beer was extreme.
Friendly staff, lovely views, comfy bed, excellent breakfast: also the fresh fruit and bottled water in the room.
The excellent attitude of all the staff
Positionwas excellent Staff were motivated and helpful, Our room was a little small and the bed creaked, but we were a last minuit booking. Good bath. Larger room. A bit buget
polite staff, good breakfasts
Good breakfast and excellent meal at Chambers The car parking arrangements
Very comfortable and well and conveniently situated in the town. Did not find one of the check in people very friendly.
Location and external appearance. Cracks in the tiles; holes in the walls; dank view of the internal courtyard. Before I stayed at the hotel I believed it was a three-star going on four, but now I know it's going on two. Time for a total internal refurbishment...
the location is perfect and a beautiful old building also the bathroom was really awful
We loved the location and the breakfast was first class, cooked to order too. The bedroom was on the small side.
The reception staff in particular were very helpful
Helpful staff. Good food in the restaurants. Being rushed through dinner as there was a large party in.
The location was great. The breakfast was even better. All in all a great stay. n/a
Have stayed here before and found it a pleasant and convenient place to stay in Shrewsbury. Will most likely be back again in the New Year. Thank you
Tucked away Staff in Restaurant wore "grey" shirts which originally would have been white. If the table cloths can be a bright white why can't you put the staff's white shirts in the same wash?
use of the spa facilities really creaky floors
As a wedding function was held that evening a party followed in the corridor and in adjacent bedrooms until 3am (yes!!! 3 in the morning) which made it very difficult to get any sleep. Other residents complained loudly and the hotel management were nowhere to be seen. I will not stay at this hotel again!!!!!
The room overall was very good plenty of space. The decor was to a high standed. The shower was poor, breakfast was not the best! the tv in the room should be updated.
On Arrival the Hotel was well presented Room was nice, However the bathroom was dirty, mould / discolured around the bath and shower screen quite off putting. Sorry
In ownn grounds, pool and gym, friendly and helpful staff
The spa facilities were very good On the whole the hotel staff all gave poor service
Dinner Bar staff and poor service there
The relaxed atmosphere,the food was first class. Friendly staff on hand. I loved the pool and spa.A very good 4 star hotel. I would have liked a map to find my room. Im terrible at directions and kept getting lost. Maybe have some landmark pictures. Go left at the Picasso sort of thing.
The receptionist ( training to be a clinical psychologist ) was the most smiley ideal receptionist and of course gave the most wonderful first impression.Other staff excellent ,good breakfast and inclusive use of the spa is terrific value.will come again. The electric storeage heater in room 60 was not particularly efficient
The restaurnat staff werer both efficient and friendly - the food was nicely presented and well cooked Not really - the floor boards creaked - but the place is after all very old...this was charming, really. But could disturb other guests etc in the adjoinng rooms!
its location right in the centre of town. walking distance to everything we needed. free parking.
Good Food, Clean Room, Friendly Staff
We liked the comfortable bed and the downstairs rooms especially the big open fireplace.The breakfasts were really lovely. Our room was at the front next to the busy road so was very noisy at times.
Very comfy bed Large Bath Log fire in Lounge Excellent breakfast
Very friendly hotel staff, good food. some of the decor is very tired
The choice of lounges, restaurants, bars. We also enjoyed the breakfasts, and found all of the staff pleasant and helpful. The bedroom was outdated (regardless of the old character of the hotel) and parking was difficult. Possibly, locals use the parking facilities on a Saturday and there were no spaces left for hotel guests.
Service was friendly and unobstrusive, there was plenty of comfortable lounge area for both quiet and socialising with guests etc. It was central for our purpose and had a carpark.
warm with big open fires, town centre location with car parking Poor selection of wine, drinks very expensive
Comfortable rooms, great breakfast, friendly helpful staff.
Good nights sleep very poor reception on BBC1 and I didn't like the smell of the air-freshener
I found the receptionist really pleasant,which gave a very good first impression.My daughter and I dined in the bar, and we found the service very good. No complaints.
Staff were extremely helpful. Very pleasant stay. Will definitely stay at the Lord Hill again.
Hotel is in a good location, staff were polite and helpful, breakfast and buffet lunch were satisfactory Rooms were a little tired looking and shower facilities old fashioned
None There wasn't any hot water when I used the shower. On arrival we ordered some tea and coffee, as we were too early to check in, and had to wait nearly 30 minutes for it. I felt this wasn't really acceptable considering I had been driving for almost 3 hours.
Arrived on the Friday night and had a meal in the bar/restaurant. Breakfast choice on Saturday was excellent, as was Sunday. Did struggle to get a table on the Saturday eveing as there was a wedding, which we were unaware of. However, this was soon rectified by helpful staff. N/A
Staff very pleasant and helpful. Food good value and good quality for the price. Handy for the centre of Shrewbury. Room 101!was very cold despite 2 rads being on. Towel rail in bathroom wasn't working so bathroom was freezing cold. Despite reporting the fault nothing was done about it for 3 days. Noisy[traffic] and not much room to work. Pillows poor and need replacing.
Friendly, polite, unobtrusive staff. Good food, clean and tidy. The staff responded well when I asked for another bed in the room for my son to stay. The lady (Portugese or Spanish), that served breakfast was lovely, and a real asset to the hotel. The Darwin room is a feature of the hotel and allows for private family dinners and meetings away from the main dining area. It would have been nice, being as my stay was over the Christmas period and temperatures were in minus double figures to have been offered an upgrade to the main hotel.
Good food. No toothbrush and no toothpaste. The customers should be well informed of this beforehand. As a frequent traveller, I can't really accept this is common practice.
The staff members were all very friendly, the food was very good with an interesting menu, and the quaintness of the town and the hotel made for a very fun stay!
Very friendly, relaxed hotel, food reasonable. Breakfast service excellent. TV was set as Radio, could not change to TV.
Stay was dissapointing, expectation was high with a rate of £94.50 ! Rooms are very sad and tired, bathroom was poor, shower thermostat was broken. Hotel needs several thousand £ spent to bring it up to a comfortable standard. Evening meal was excellent and staff were good.
Rooms were clean and staff were friendly and helpful Breakfast was good with plenty to eat. I would definately stay again.
Friendly, clean, good food and service and value for money. They also serve Bass in the bar. No
Very central setting. Welcoming owners. Parking is an issue in the mornings
Good location, close to shops, restaurants and attractions but on a quiet(ish) road; easy to come and go when we wanted and a car park nearby. Service a bit uninspired; certainly not the friendliest hotel we have stayed in. Decor a bit tired and old fashioned.
I only stayed one night, but my overall impression was of an efficiently run hotel. There was nothing I disliked.
situation, very convenient could do with a few finishing touches
The room was very comfortable. The breakfast was excellent.
Clean and tidy, staff helpful and friendly No Parking, tv reception was poor.
Comfortable bed. Lots of clean white towels. Interesting old building. Handy for river. Noisy (near building site and pubs). Instant coffee with breakfast. Lots of stairs to climb with suitcase. Overpowering "air fresheners". No thermostat on radiator. Owner not particularly friendly.
Friendly greeting on arrival, comfortable room and a great breakfast.Would stay again.
The bathroom tiles and the wifi I found the brekfast staff unpleasant. It seemed as if he didn't want to be there - he keep banging the plates and cups about - in fact another breakfaster commented upon this. He was quite grumpy. Maybe he should look for a new job. The cleaning lady and the young girl were much nicer.
Queit cozy place but within few minutes of town square. Family-run informality, excellent breakfast. The breakfast window of 8-9 on a Sunday was too early, too short. The room cleaners also worked only till 11 on Sunday which was surprising.
Excellent staff, excellent facilities, no fault in any way
The service was excellent and very welcoming, they could not do enough for you. The room was excellent, very clean and beautifully decorated. Breakfast was delicious and you could choose what ever you wanted. There were not any bad points.
we had a lovely evening meal ,staff were very nice , very cold room ,broken shower water went everywhere but my body and it was held together with tape, we felt springs badly in matress ,
Close proximity to the centre of Shrewsbury We chose to pay extra for breakfast, but it seemed as though it was too much of an effort with the lady in the breakfast room - we ended up just having tea, cereal and toast because it felt 'uncomfortable'.
lovely and warm on a very cold weekend
close to town,food stairs abit dangerous
There were no coathangers in the room and when we asked for some it was like we were asking for something special. Water not particularly hot for a shower.
Friendly staff, pleasant atmosphere and excellent food. Very nice environment in which to spend a weekend away.
I have stayed at this hotel previously, but not very a few years. Rooms have been improved but the hotel has maintianed it's historic character
Exceptionally clean and comfortable hotel with fantastically friendly staff who made every effort possible to make you feel welcome. Pub downstairs a little noisy but nothing discomforting.
Friendly staff. Cleanliness of room. Food very good Room facilities a bit basic but reasonable given cost
Lovely old building. They tried to charge me for breakfasts I hadn't had because they assumed I was with a group of others staying at the same time.