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Location was quiet but convenient to Old Town. Modern comfortable and clean hotel.
it was so relaxing and comfortable
At the reception they spoke languages other than polish. For breakfast tea was only black tea. I would have liked a selection of herbal or fruit teas.
The room was very clean, although quiet narrow. Hotel staff very friendly and helpful.
nice hotel,excellent breakfast -
Hotel was excellent, more like a 4* than a 3*.Breakfast and restaurant was excellent at a very fair price.The stuff very friendly and helpful. I would definitely recommend this hotel.
Excellent hotel. Near the centre (10 minutes max.) but far enough to rest quietly. Excellent staff and very good breakfast. The price .. cheap.
The hotel was excellent, it felt more like a 4* than a 3*. The room size was more than an adequate for a family of 3, for once an extra bed had not been squeezed into a double room. The breakfast was excellent the best we have had throughout our stay in poland. Would definitely recommend this hotel. Although it is not in the old town, it is only a 10 minute walk away.
Great for kids. Comfortable and clean but nothing for them to break or damage! Polite, helpful staff - apart from breakfast, but it was early! hard bed - terrible night's sleep. More toiletries would be good - moisturiser, shower cap etc
Convenient location. Attention to detail by hotel management.
friendly staff, clean and nice room, good location. breakfast 35 PLN/person, parking 40 PLN/day.
difficult to find what. it looked quite cleaned but the overall impression doesn't help to find good points. old structure, little sinister from outside. unconfortable rooms and very bad beds. anonimous restaurant with a cold atmosphere which doens't suggest nor relax, nor business, nor romance.
I can't arrange the room temparature, so I was cold...
Comfortable beds. No free wifi.
friendly staff, good location
Like any Mercure hotel, familiar surroundings, same level of comfort That the confirmed rate was 105 EUR and I was actually billed 115, 58 EUR
Everything was nice N/A
The hotel management is good and they tried their best to fulfill my requirements during my stays. The meals are good.
Great location. Very reasonable price. Own parking is a plus. air conditioning should be stronger and darker curtains in the room.
It is a little and clean hotel that is situated very close to the old town, not far from the bus station and it is not expensive The rooms are a little bit noisy because there is some heavy traffic nearby, apart from that there is nothing else to say
Staff was nice and tried to be helpful however they were understaffed so not very able to assist. Hotel is very new, extremely well done remodel of an old military base. Great building, unique. As it was new not everything was up to code, electrical - many lights not working or even installed correctly, hvac - no air conditioning yet, no jacuzzi or health area - would expect it would be awhile before complete. Hotel looks as if it ran out of money and now needs to open to acquire the necessary funds in the future to complete all the work.
I had an enjoyable stay in Torun (my second), thanks not least to this delightful hotel. Comfortable, clean, quiet, excellent car parking facilities, located right on the edge of the Old Town, a few minutes walk from the main tourist attractions. Good breakfast in restaurant with river view.
The location was lovely and the staff were very helpful, I would go back if visiting Torun again I ordered and paid for a double room but this consisted of two single beds pushed together. As a couple it wasn't great
perfect hotel for all my needs. lovely beds, good shower and no less than 50 TV channels among which I found one English speaking.
It is a beautifully designed hotel marrying old gothic elements with superb international design. The hotel lobby and the rooms are worthy of any design magazine. The food at breakfast and lunch is fabulous-- five star hotel quality. Bring your own computer as they have no public use computer but the helpful staff looked up anything we needed and printed it out.
The food served in the evening was one of the best we had during our 12 days stay in Poland. Exellent, including service. Highly appreciated.Our room was super ,nicely designed and overlooking the river I missed the Spa facilities and a Swimmingpool
Everything. Clean and modern hotel with lots of character. I travel a lot and have stayed in numerous hotels all around Europe, but this one is a clear winner, whilst staying reasonably priced. The restaurant and breakfast are great also. This one will be a bit odd, but they have the nicest toilets in the lobby that I have ever seen...
The room was wonderful, the bed comfortable. The hotel itself was beautiful and the staff attentive. The walls were much thinner than I expected. I was talking on a cell phone in my room and disturbed my neighbors during the night. I felt terrible about it but noticed the next morning that I could hear every movement outside my door as well as my neighbors shower.
hotel staff were exceedingly helpful in helping me plan my travels in the area. They went out of their way to accomodate me andf my brother ensuring that I enjoyed my vacation. Would gladly recommend this hotel and especially as it has a fantastic location for touring the area.
The design of the hotel was outstanding: old building adapted to a modern hotel while preserving its unique atmosphere; very nice staff at the reception desk and restaurant poor choice of cereals for the breakfast and generally surprisingly poor buffet in the morning as one could expect for the hotel of this class
Friendly staff, great atmosphere, excellent food and relaxing environment
The location is not ideal (and not idyllic) if you're for sightseeing of Torun (the signs direction to the hotel help), as I was only stopping by for the night it was not a problem. Don't expect a design hotel, but lots of wood.
Friendly and helpfull staff
Cosy and silent location and friendly personal. Reasonable pricing with good breakfast. Safe parking. Service also in English. Recommended! No.
Friendly staff. Clean rooms and other areas. Price/quality rate is excellent.
Situated in the country but close to Torun and Bydgoszcz airport only 40 mins away.Breakfast ok and nice meal in restaurant on first night-good value for money paid. room wasn`t touched between first and second day
Well located to get to both Torun and Bydgoszcz and around northern Poland, set in the woods and has a nice greenspace and deck to relax in. located near industrial area [occasional trucks hauled lumber there] but it wasn't that noticeable, really
Attentive,English speaking staff.Looks a little odd from the outside,but a hidden gem.
Style and atmosphere
Excellent location in 1 min from central square, unforgettable feeling of staying in really ancient place!
This hotel exceeded my expecattions, the rooms are simple but comfy, and the staff were more than helpful to meet your needs. The hotel faces the ruins in a beautiful setting in Torun.
nice rooms & good location & friendly staff
All staff are welcoming, efficient and courteous. The location is inside the Old City of Torun, but with easy access to enter and leave the area. The restaurant may be the best in Torun and is reasonably priced for the quality provided. The old mill race from 1231 still provides a pleasing backdrop of the stream. Highly recommended.
comfort location food lack of heat source in the bar cold breeze from bar door opening
Friendly reception, excellent knowledge of English, spectacular location the hotel is part of an historical site but with all modern confort (incl. Airco), room 1 is a spacious room, delicious breakfast bufffet. The reserved parking was ok. The service at the restaurant was somewaht chaotic, but the food was excellent.
Not many english TV channels
Quiet atmosphere. Friendly staff. Very comfortable bed and elegant bathroom. Quaint surroundings. no
Fantastic service. Great location near the city center. Wonderful ambiance. Clean, spacious, and new rooms. Windows do not have light blocking curtains.
Nice decor. Welcoming staff. Good restaurant attached. Very central location.
Friendly and cooperative staff, nice atmosphere
The location, professional staff, clean comfortable room, and the food at the restaurant was excellant No
Location of the hotel is just perfect for anything you need to do in the city. Building beautifully restored, keeping the original features. Almost homely atmosphere as if you were staying at your firends home. Lovely breakfast, very good, discrete but at the same time attentive service throughout. Asked beforehand for non-smoking room by e-mail, did not get a reply. Managed to get non-smoking at check-in, however placed right over the kitchen which was a nightmare over Friday/Saturday/Sunday with restaurant being so busy. For that reason feel paid too much for what it was.
Extremely helpful staff and great location. Very good, reasonably food available in the hotel restaurant and a very good quality breakfast included in the price.
the staff was very polite and helpful
A hotel with lots of personality, great breakfast and perfect location. Small room and tiny bathroom, no elevator.
Hotel staff is very friendly and helpful. The room and shower room is a little small, but very clean. There is easy access to several sight seeing spots. And Special mention : the restaurant dinner that offer 15% off price for the guest, is very good ! Dishe traditional Polonaise and French cuisine are very delicious and best conditioned Wine ! I'd like to have a dinner in this hotel if I have a occasion to visit Torun at the next time, too :) The room facing the street was a little bit noisy in the night. A littre worried about ... It hasn't safe box for valuables in the guest room. (But reliable receptionist keeps them at the reception, so may be not need to be worried)
Convenient location, very good design, comfortable, good value for money, free internet connection, very good breakfast, friendly personel. Elevator onlu for the lugagge!
Location, 'climate', so different from chain hotels, friendly staff, good value for money Noisy, disco in same building. I stayed at 3 floor and that was still too noisy to sleep
The hotel's location, in the heart of the old town, is excellent, and the standard overall is very high. To the rear of the hotel there was a fairly continuous, and mildly distracting sound, which was produced by (I am not sure) a generator or something similar. At night this could keep a light sleeper awake (but then so could the 'club' in the hotel's basement!)
It was friendly and comfortable. Comfortable bed.
Meals in the restaurant. Proximity to the city highlights.
The hotel is beautifully furnished, the room was excellent and very comfortable. The breakfast choice was extensive and very good quality. Loud music from the disco which reverberated throughout the entire hotel. We were on the 4th floor and could not sleep. This happened on Thursday and Friday night - it was so bad on Saturday that we stayed with friends outwith the hotel and returned to our room on Sunday. Sunday night there was, thankfully, no disco so the room was quiet
comfortable, nice rooms, nice reception staff, interesting and unique interior, perfect location , just at the main old town square There is cigarette smoke coming into rooms from the elevator shaft, which is linked to the night club in the basement . Breakfest menu and pottery on the is not replaced fast when empty or not enough on the main table. If you want omelette or smth like that , you need to ask, cause you may not be asked by the staff. The rooms from the backyard are a little bit noisy - people noise from the open hotel restaurant and air condition output on the roof. On the other hand the rooms on the front wall have a walking street noise.
the best offer for such money no
Nice design. State-of-the-art toilet and TV in the bathroom. Nice set of complimentary items. Mediocre breakfast.
The location is excellent. The room was nicely decorated, with a very comfortable bed and a large bathroom. Air conditionned started to leak in the middle of the night, making a terrible noise dripping. We spent 1 h on the knees trying to put towels on the floor to prevent the noise. When air conditionned was switched off the temperature was unbearable since the room was located under the roof (heat came both from the roof and from the bathroom with heated japanese WC). Sleeping was impossible.
I was satisfied with location , luxurious and comfortable fascilities. Music for loud at night
Good standard, small & agreeable. Helpful staff Room adequate but a bit austere - curtains ineffective, lighting poor
Perfect location in old town. Nice rooms and bathroom. Fridge.Nice staff. The bed was a little bit uncomfortable.
Excellent location in old town, Elegant buildings and fitout with large bedroom and bathroom, plus a good restaurant.
Location. Room furnishings. Poor pillows and not enough of them. No soap in the washbasin dispenser on arrival and no soap in the Shower dispenser on the morning of departure! My recommendation hereunder is with reservations in relation to these dislikes.
Excellent location, quiet, short walk to sights, very helpful staff, lovely room decor No lift, no comfortable chair in room
I think service is very nice. And I could use wireless Internet, so that's nice point too. I was a little bit unconfortable because my room had no air-conditioning.
Good location. It seems there is no air conditioner. It was so hot when I stayed there. I couldn't find shampoo. Breakfast was not as good as I expected. Price should be decreased more.
Really friendly and helpful staff
exellent location liked everything
The Heban Hotel is a few minutes' walk from Torun's old center. The room was in a building across the street from the restaurant of the same name, and where you actually check in (with the cashier!) You're given a key and buzzed into the building where the rooms are. The room itself was a beauty. It was in old European style, almost baroque, with colors green and brown predominating. The bathroom was enormous, almost half the size of the room itself. The entire place was spotless. It was an amazing bargain too, and perfectly located. What could be better?
Good location, good value
Pleasant surroundings, great location, relaxed atmosphere, friendly and helpful staff No negative experiences whatsoever
I think the facility was used as Hospital. But I almost satisfied about this hotesl
excellent location,old fashion ,small hotel with excellent breakfast very loud on the street site as it is student's city
Great position in old town Room a bit dusty, small and very hot. No proper curtains, just see through white lace "undercurtains" leaving room in total brightness from circa 4am.
Great location, quiet room
It is really close to city center and the building looks like from XIX century. Unfortunately inside it is 20 years old (if not more) design and satisfactory but not more quality.
Everything: staff, location, room, breakfast, price....
nice location.(at old town) quiet. late breakfast and late checkout (14-00)
The staff could speak English. I especially liked the young man who got me the train schedule information. I booked at Gromada at the suggestion of a Polish professor that I was meeting. It was the only place that I did advance booking on the whole trip - it was off-season and I typically stay at youth hostels if I can find them. Almost all places I stayed at were listed in Lonely Planet. No internet service for people without a computer. I would have stayed in a Gromada in Warsaw, but they were much more expensive.