Collonges-au-Mont-d'Or Hotels

My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.

Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.

Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.

Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.

Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.

Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.

Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.

Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.

Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.

No food or drink available on Sunday evening.

Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend

Advertised free inter net wi fi when in fact it was chargeable.

Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!

Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.

The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.

Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).

Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.

Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.

Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.

It was quiet and internet worked On the website, it is said that it is close to the airport and that there is a free shuttle. And this is the reason I chose this hotel. However, I arrived too late and left too early to take advantage of free shuttle. The taxi was almost 40 Euro. Next time, I think that I'll stay in a hotel in downtown Lyon.

Staff was nice and helpful: shuttle was not available and the lady at desk worked hard to get me to airport. Limited Hours from/to airport shuttle should be mentioned in your website before you make reservation/payment: it helps in decision making. Internet connection was good Room clean, bathroom, toilet clean....but found couple of hair on pillow!

Friendly staff, resolved shuttle problem satisfactorily. Good dinner at restaurant. I reserved on the Internet, because a shuttle to the airport was available 7 days at all hours. On arrival, there was no shuttle on weekends, which is when I needed to get to the airport. I should have been informed of this. Staff finally sent a taxi with no charge, which helped to resolve the problem.

Simple. essential but well located for Airport acess, 10 minutes with no traffic. Missing any bath curtain for having a shower. Having a shower in the bath tub may result in swimming pool in the whole bathroom.

Close proximity to Lyon Airport Yes, no help to room and could not find the light switch to light the hall to my room let alone find the keyhole at door to get into room!

Friendly staff, lots of small things thought about well. The room was smelly

Place is calm and quite. None particularly.

Very close to the Lyon Airport, 10 mins on back road. Hotel under renovation, clean basic rooms - good for night stay. Owners very nice, speak english.

The breakfast was the only positive thing during my stay. First, mind that if you book a room at this hotel through booking.com, you don't get the code you will need for the machine which releases the key of your room, in the case of a late arrival. Past 9pm there's nobody at the hotel to open your door. You will need your reservation code and the credit card to get the key from the machine. Without the code, you need to call an emergency number. second, the hotel is poorly maintained. One cannot expect too much at this price, but there are unacceptable issues, such as the main door having a 5+mm gap when closed, allowing cold air and causing draft indoor. third, the location is quite in the middle of nowhere, and getting to and from there costs you eur 12+ each way.

Price, cleanliness Electricity went out in the early am, desk clerk spoke no English.

Good food First room smelled of cigarette smoke. There was a flood in the second bedroom during the night.

Close proximity to airport. The fact it is used by passengers of the airport means there are people coming and going throughout most of the night . Also the rooms are very dark with a dangerous luggage storage rack above the bed, which one is warned about, but still it is stupid !

The only good point worth mentioning was the meal at the hotel next door. Room was very basic, old and run-down, and it smelled stale.