Services and conveniences
Dining
General
Basics
Accessibility and suitability
Bathroom
Health and safety
Pool and spa
Parking and transportation
Laundry
Things to do
Family friendly
Workspace
Media and entertainment
Outdoor
Bedroom
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's dining options like?
Excelsior Hotel Ernst am Dom offers two restaurants, taku and Hanse Stube, providing dinner every night. Guests can also enjoy the cozy lounge bar and an on-site restaurant for added convenience.
How is the hotel's cleanliness and maintenance?
While some guests mentioned the need for room renovations, others praised the hotel's beauty and comfort. The staff's friendliness and the hotel's easy access to everything were highlighted, with some guests noting the need for air conditioning and better maintenance in certain areas.
What can I expect from the hotel's staff and customer service?
Guests have consistently praised the staff's friendliness, helpfulness, and attentiveness. The multilingual staff ensures a comfortable stay, and the hotel's treatment of children has been particularly appreciated, with special amenities provided for young guests.
Is the hotel suitable for families with young children?
Excelsior Hotel Ernst am Dom is family-friendly, offering babysitting or child care services and cribs for young children. Guests have appreciated the staff's special treatment of children, including thoughtful amenities and personalized care.
What are the best times to visit the hotel?
The hotel's location in Altstadt makes it an ideal base for holidaymakers, with easy access to shopping, nightlife, and eateries. While some guests have noted the need for air conditioning and room renovations, others have highlighted the hotel's friendly staff, comfortable rooms, and excellent proximity to Christmas markets.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Request a room with a view of the cathedral for an unmatched experience, as several guests praised the location and view from their rooms.
Consider Upgrading for Modern Rooms
Some guests mentioned that while the hotel exudes old-world charm, certain rooms may benefit from renovation, so consider upgrading to a modern room for a more contemporary experience.
Take Advantage of the Central Location
The hotel's central location near the train station, cathedral, and various attractions makes it convenient for exploring Cologne, according to many guests.
Indulge in the Breakfast
Guests highly recommended the breakfast, with many praising the exceptional quality and variety of the offerings, making it a highlight of their stay.
Request a Room Away from Noise
If you are sensitive to noise, consider requesting a room away from the cathedral bells, as some guests found the noise disruptive, particularly with open windows.
Enjoy the Michelin-Starred Restaurant
Consider dining at the hotel's Michelin-starred restaurant, Hanse Stube, as it received high praise from guests for its exceptional food and service.
Take Note of Room Amenities
Some guests mentioned that the rooms are spacious and comfortable, while others highlighted the need for air conditioning and modern facilities, so it's advisable to check room amenities before booking.
Appreciate the Thoughtful Staff
Many guests appreciated the friendly and helpful staff, particularly for their attentiveness to guests' needs and their warm treatment of children, making it a family-friendly choice.
Be Mindful of Room Selection
Some guests noted that certain rooms may have small or outdated bathrooms, so it's recommended to inquire about the specific room features before booking.
Consider the Cigar Lounge
If you're a cigar enthusiast, consider visiting the hotel's cigar lounge, as it was strongly recommended by guests for a unique and enjoyable experience.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | August | $357 | $476 |
Cheapest month to stay with an average 62% drop in price. | Most expensive month to stay with an average 191% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
The cheapest month to stay at Excelsior Hotel Ernst am Dom is May, with an average nightly rate of $360. The most expensive month is December at $558 per night.
The cheapest day to book Excelsior Hotel Ernst am Dom is Wednesday, with an average nightly rate of $154. The most expensive day is Monday at $1,178 per night.
To get the best price at Excelsior Hotel Ernst am Dom, book around 1 week in advance. This could save you approximately 43% compared to booking last minute.
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.3 | 0.2 mi | Cologne Köln/Bonn | 9.4 mi |
