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Location WiFi Internet advertised but not working in the room - ça ne marche pas! ...was the response
good clean adjoining rooms, suitable for family with 2 children. Evening staff spoke very limited english and were not helpful. Morning staff were much better. Wireless internet advertised but not available.
From time to time the hot water was not hot at all!
Restaurant at the hotel, enough parking in front of the hotel. Noisy.
calm, cleanliness, comfort no restauration service on sunday
We found direction signs in Douai absolutely awful - it took us an 1 hour to find the hotel
Clean room, secure parking and friendly staff Bed was a bit hard
Very clean and comfortable hotel in a great location to explore the Ch'ti region. Highly recommend visiting the Centre Historique Minier in Lewarde and the Muss Matisse in Le Cateau-Cambresis.
The staff were friendly and welcoming. The rooms are very nicely decorated, clean and comfortable.
leaving Every staff member left the hotel at about 7.30pm and we were scared as we had a very bad man harass us out side the hotel, who could have helped us if he wanted to come into the hotel?Therefore, no maintenance, no security, no drinks, no meals, no nothing was available.
Price was good for time of year i,e, tdf Room smelt of smoke not much Tea and coffee stuff in room and No Euorsport on the tv
Good car park. Friendly welcome.Clean and tidy. Very comfortable bed. No evening meal available.En suite a bit small.Although daytime cafe open no draught beer. Although we did not use the terrace - it was across a main road and beside a barge mooring so views of the river would be obscurred. Not quite as good as the video shows.
The staff and management were wonderful. Breakfast also very good.Good private parking arrangement Difficult to find. Would have liked a mirror in the bedroom
Clean, well equipped, comfortable
The checking-in process for the 3 rooms we had pre-booked was very slow
Bed was very comfortable, better than any I had experienced in this type of hotel. Very noisy. Every sound could be heard at night from other rooms. Not as close to the town as described on the internet.Campanile hotel next door where we had a disgusting meal..( part of the same group)
Very small bunker-style hotel but if you;re going to a concert and sharing the room for just a night it's a decent option. Friendly personnell, and the bed was allright. Small rooms; ther's only a bed in there. Extremely small bathroom. Cigarette smoke in the air in most rooms.
Bunk bed was inadequate forolder people and had I known would have agreed to hire another room
cost bathroom too small
The bed was okay. The shower was terrible. And we would like to have some ham and cheese with breakfast.
Car was safer as the main Gate was locked at 23.00. A pass code was supplied if access was needed later.
The staff were very friendly and the room was clean. The rooms are very spartan and the bathroom is one step up from camping.
very quite hotel, good price performance ratio lot of stairs
Front desk staff were very friendly and helpful. It was quiet at night. Wish we could have had non-smoking rooms.
No evening meals on sunday's
The personnel were very helpful. The staff were great in providing directions to tourist sites. The bathrooms are very modern & easy to use especially the shower. The beds were very comfortable. The breakfast provided is a good value & very good. The downside was the reservation process. We had to change our datesby one day & the internet booking process makes that very difficult. I did call the hotel directly but on our arrival, we only could be assured of 2 nights instead of the 3 nights requested. We made reservations elswhere only to be told that there was a room available. My other suggestion would be to do something about the carpeting. In our room the carpeting was stained near the window & just didn't feel clean as there were other spots.
It was conveniently situated for the purpose we had in mind that weekend
Hotel fine, but we only stayed one night and ate out so didn't see all of it. Would have been useful to know that car park is down side road and no access from main hotel entrance.
The staff were very friendly. The tv was only in french. No ac. No mini bar. Rooms to small. Needs modinising.
Good location and free bike loan and secure car parking a real bonus. Room Ok but as youll be out and about, it doesnt really matter. Quaint shower, but not unusual in some hotels.
Pleasent decor and friendly staff Although it was sunday I was surprised that food was not available..
We were very keen to enjoy superior French food and wines and from that perspective we were most satisfied. The staff were knowledgeable and courteous, despite our poor French. We enjoyed an excellent evening and viewed a superlative wine list. There were very minor things that did not quite work properly, the cold tap in the sink didn't work but we expect and enjoy a certain level of quirkiness with French hotels and would not register that on any level of criticism. The staff and management were responsive to our requests and the atmosphere was friendly and you feel included as part of the family.
Good location and excellent gourmet restaurant, probably the best in the area. Certainly worth a visit. Visited during a heat wave and room had no air conditioning and no fans were available which made evenings uncomfortable.No hairdryer. Steep stairs not suitable for people with mobility problems. Not an inexpensive hotel to stay in. Better facilities in a chain (Ibis for example)
Food and friendliness beds were dreadful, no lift wasnt helpful. bar closed very early.